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TROUBLESHOOTING
Problem
Ice-cream bowl
is not freezing
Ice-cream is
not ready in
recommended
time.
Soft serve ice-
cream is not
dispensing.
Motor stalls.
Mix-ins are not
dispensing.
The mixing
paddle is not
turning.
CLEANING AND MAINTENANCE
1. Unplug your Cuisinart
2. Base: Wipe with a damp cloth and dry. Never use abrasives or immerse in water.
3. Ice-cream bowl and Lid: Wash by hand in warm soapy water and dry thoroughly. DO
NOT PUT IN THE DISHWASHER. DO NOT CLEAN WITH ABRASIVE CLEANSERS OR
IMPLEMENTS.
4. Handle with Dispensing Bracket: Wash thoroughly by hand in warm soapy water. Be
sure to eliminate all ice-cream residue by cleaning the dispensing while it is opened (with
the handle pushed down) and closed (with handle up).
If the bowl is not freezing turn the freezer temperature to a colder setting. It
is critical that your freezer is reaching a temperature of -18°C or below.
Freeze for 24 hours
Do not wash the bowl in the dishwasher as this will damage the unit
Do not let freezer bowl sit outside of the freezer for more than 5 minutes
before making ice cream
Check recipe to make sure that the ingredients and quantities used are
correct.
Ensure the ice-cream bowl is correctly pre frozen for 24 hours before using
( you should not hear liquid in the bowl when shaken)
Using ingredients that are not pre-chilled will impact the length of time to
churn ice cream
The ice-cream may have become too thick. Check and reduce the churning
time if required.
Ensure you are using a recipe developed for soft serve ice-cream . Other
recipes for ice-cream can be used but may need to be scooped directly from
the bowl.
Check recipe to make sure that the ingredients and quantities are correct. If
ice cream will not dispense , scoop out from the bowl into a suitable airtight
freezer container
The ice-cream may be too thick. Check the processing time. Turn off ice cream
maker for at least 20 minutes. Clean ice-cream maker and put ice-cream bowl
in the freezer. Make a new batch once the bowl is frozen for the recommended
amount of time.
Check the condiment chute to make sure that mix-ins are not stuck. Clean and
dry the chute. Check mix-ins to make sure that they are not melting. Clean
and dry condiment dispensers. Check for jammed mix-ins. Mix-ins may be too
large.
Check to make sure there there is no ice in the freezer bowl caused by freezer
burn. To prevent freezer burn, before freezing, wrap the ice-cream bowl in a
plastic bag. Check to see if unit is on. The ice-cream may be too thick. Make
sure the mixing paddle is properly locked: locate and align the mixing paddle
gear drive into the hole on the underside of the lid. Align and push into place
until it clicks and locks in place.
The Soft Serve Ice-Cream Maker before cleaning.
®
Solution
12
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