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9 Troubleshooting
This section describes commonly encountered
issues and accompanying solutions.
General TV issues
The TV does not switch on:
•
Unplug the power cord from the power
outlet. Wait for one minute and plug it in
again.
•
Verify that the power cord is properly
connected and that the power outlet is
properly powered.
The remote control is not working properly:
•
Verify that the remote control batteries
are correctly inserted according to the
+/- orientation.
•
Replace the remote control batteries if
they are fl at or weak.
•
Clean the remote control and TV sensor
lens.
The standby light on the TV blinks red:
•
Turn off the TV and unplug the power
cord. Wait until the TV cools down before
reinserting the power cord and turning on
the TV. If the blinking occurs again, contact
Philips Customer Support.
You forgot your code to unlock the child lock
feature
•
Enter '8888'.
The TV menu is in the wrong language
•
Change the TV menu to your preferred
language.
When turning the TV on/off/to standby, you
hear a creaking sound from the TV chassis:
•
No action is required. The creaking sound
is normal expansion and contraction of the
TV as it cools and warms up. This does not
impact performance.
TV channel issues
Previously installed channels do not appear in
the channel list:
•
Verify that the correct list is selected.
•
The channel may have been uninstalled
to the [Rearrange] menu. To access the
menu, press MENU on the remote control
and select [TV menu] > [Installation] >
[Channel installation] > [Rearrange] .
No digital channels were found during the
installation:
•
Verify if the TV supports DVB-T in your
country. See the listed countries on the
back of the TV.
Picture issues
The TV is on, but there is no picture:
•
Verify if the aerial is connected properly.
•
Verify if the correct device is selected.
There is sound but no picture:
•
Verify that picture settings are correctly set.
You receive poor TV reception from an aerial
connection:
•
Verify that the aerial is properly connected
to the TV.
•
Loud speakers, unearthed audio devices,
neon lights, high buildings or mountains can
infl uence the picture quality. Try to improve
the reception quality by changing the aerial
direction or moving devices away from the
TV.
•
Verify if the correct TV system is selected
for your region.
•
If reception on only one channel is poor,
try to fi ne-tune this channel.
You receive poor picture quality from
connected devices:
•
Verify that the devices are connected
properly. Also, be sure to assign devices to
connectors.
•
Verify that picture settings are correctly set.
EN
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