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during registration and can accommodate any code the Central Station expects. The TCC captures all
current and historical data pertaining to the operation of the Telguard device when it processes the
automatic self-test signal. This data contains current operational status (C.O.S.) of the Telguard unit such
as "All OK", "AC fail condition", "low/missing battery condition", or any combination of these as well as the
current signal strength. In addition, the data also contains historical data for supervisory events that
occurred since the last self-test or remote query report signal was transmitted. This data includes the
number of occurrences of AC fail conditions, low battery conditions, line fault conditions, communications
failure conditions and no cellular service conditions. This additional information is available by contacting
Telguard Technical Support or by visiting
Telguard Remote Query Capability
Although the Telguard device has the capability for an automatic self-test, a separate feature is provided for
determining the current operational status of every Telguard unit. This feature is called Remote Query and is
used to provide real-time operational status for the Telguard device on-demand. It is useful in resolving STC
events that are reported by the alarm panel to the central station. The Remote Query is available via
www.telguard.com. The Remote Query causes the Telguard unit to upload current operational status data
and historical data, just as the automatic self-test described above, except that the query signal is controlled
by the one who initiates it. The query signal is held in the Telguard database at the TCC for review and is not
forwarded on to the central station.
Programmable Supervisory Trip Output (STC) Relays
The Telguard device has two supervisory relay trip outputs (STC1 normally open and STC2 normally closed)
and both are energized in a powered-up state when no system troubles exist. This enables a supervisory
trouble code to be transmitted to the central station when connected to an alarm panel's 24-hour instant
input zone. The STC relays are programmable, using a standard touch-tone telephone (or butt-set) or during
registration on www.telguard.com, to meet virtually any installation requirement.
The following supervisory features or combination of features are programmable to trip the STC relays in
order to meet a variety of installation requirements:
•
Trips on AC fail condition (ACFC)
•
Trips on low or missing battery condition (LBC)
•
Trips on no service condition (NSC)
•
Trips on line fault condition (LFC)
•
Trips on radio failure condition (RFC)
The following system trouble features are embedded in the Telguard device for tripping the STC relays and
cannot be changed:
•
Trips on dial tone failure (DTF)
•
Tripped when unit is not activated at the TCC
•
Trips on catastrophic failure (CF) if all power is lost
•
Trips on transmit-disable command from the TCC. This radio command disables only the Telguard
transmitter and would be used, for example, to shut down the Telguard unit due to a runaway dialer.
ULC Compliance Notes:
•
For Commercial Burglary installations which do not use the optional TG-PEM, STC1 shall be
connected to the panel's 24hr zone and shall be designated only as Low Battery Condition.
Other failure conditions shall be triggered through STC2 and shall be treated as general trouble
condition.
•
For Commercial Burglary installations which use the optional TG-PEM, consult the TG-PEM
Manual for the configuration of STC1.
•
For Canada, TG-7 Series devices are suitable for use in Security Level 1 applications.
LS10265-000HW-E:C 04/27/2021
www.telguard.com
6
firealarmresources.com
(dealer log-in credentials required).
56052901 – Rev B
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Troubleshooting
