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Other failure conditions shall be triggered through STC2 and shall be treated as general trouble
condition.
•
For Commercial Burglary installations which use the optional TG-PEM, consult the TG-PEM
Manual for the configuration of STC1.
Reprogram Alarm Panel to Send Proper Code
If necessary, reprogram the alarm panel to send proper alarm code when tripped by the Telguard device's
supervisory output. Program zone restoral as desired.
Check Proper Operation of Telguard Supervisory Output
Check for proper operation of each programmed supervisory output by causing it to trip the alarm panel and
making sure the proper LED illuminates and that the proper trouble code is reported to the central station.
Skip the testing of any supervisory functions that have not been enabled. Note that the yellow LED 3 starts
to flash when the alarm panel goes off-hook to report the alarm signal over cellular.
• Low Battery Condition (LBC): Disconnect the battery and during the next 60 seconds check to see that
the STC LED 2 flashes 2 times indicating that the battery is missing. Check to see that the alarm panel
indicates the STC trouble code on the STC LED. Reconnect the battery and check during the next 60
seconds to see that the STC LED 2 goes off, indicating the missing battery condition has been restored.
• Line Fault Condition (LFC): Disconnect Telco cable from the gray jack. LED 2 flashes 3 times and after
configured period the panel transmits the STC trouble code (over cellular) to the central station
indicating the incoming Telco line is disconnected. Reconnect Telco cable and check to see that Telco
line restoral is indicated by STC LED 2 turning off after the configured period.
• No Service Condition (NSC): Disconnect the antenna from the TG-7 series device. Check to see that the
STC LED 2 flashes 4 times and after the configured period the alarm panel transmits the STC trouble
code over the Telco line indicating loss of RF signal strength. Reconnect the antenna and check to see
that the STC LED 2 goes off within the configured period indicating RF signal strength resorted.
• AC Fail Condition (ACFC): Disconnect the provided power transformer and check to see that the AC
POWER LED goes out and the STC LED 2 flashes once indicating that AC power is missing. Reconnect
the AC transformer and check to see that the AC POWER LED goes on and the STC LED 2 goes off
indicating that AC power has been restored. No transmissions will be sent to the central station. The AC
power must be off, continuously, for 2 hours before the STC relay causes the alarm panel to send a
trouble code.
Step 7: Connect and Test the Trip Input (optional)
The trip input is connected to the external relay by wiring the external relay to the TRIP IN terminal (pin 6) of
the terminal block, and the other side to either the TRIP GND terminal of the same block (pin 5) or to the
chassis ground on the Telguard unit's circuit board.
Note that trip inputs are normally wired such that there is a 2.2kΩ resistor in parallel with the external relay,
so that a tamper condition (e.g., a cut wire) can be detected. When the trip input functionality is being used,
closing the trip contact will cause the Telguard device to send a message to the TCC, which in turn will cause
the TCC to send a message to the central station. If the Telguard device is configured to report restorals, the
contact opening will also be reported.
For UL installations, burglary zones shall not be connected to the Trip Input.
Step 8: Connect Tamper Switch (mandatory for Commercial Burglary Installations in
Canada)
When installing TG-7 for Commercial Burglary Applications in Canada, a tamper switch needs to be installed
on the enclosure of TG-7. One tamper switch and a bracket are provided with all TG-7A models as well as all
LS10265-000HW-E:C 04/27/2021
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56052901 – Rev B
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Troubleshooting
