Repair - Mackie Big Knob Operation Manual

Repair

Service for Mackie products is available at our
factory, located in sunny Woodinville, Washington.
Service for Mackie products living outside the
United States can be obtained through local dealers
or distributors.
If your Big Knob needs service, follow these instruc-
tions:
1. Review the preceding troubleshooting sugges-
tions. Please.
2. Call Tech Support at 1-800-898-3211, 7 am to
5 pm PST, to explain the problem and request
an RA (Return Authorization) number. Have
your Big Knob's serial number ready. You must
have an RA number before you can obtain ser-
vice at the factory.
3. Keep this owner's manual and the detachable
linecord. We don't need them to repair Big Knob.
4. Pack Big Knob in its original package, including
endcaps and box. This is very important. When
you call for the RA number, please let Tech Sup-
port know if you need new packaging. Mackie is
not responsible for any damage that occurs due to
non-factory packaging.
After hours, visit www.mackie.com and click Support,
14
BIG KNOB
Need Help?
You can reach a technical support representative
Monday through Friday
from 7 am to 5 pm PST at:
1-800-898-3211
or email us at: techmail@mackie.com
5. Include a legible note stating your name, ship-
ping address (no P.O. boxes), daytime phone
number, RA number, and a detailed description of
the problem, including how we can duplicate it.
6. Write the RA number in BIG PRINT on top of
the box. Units sent to us without the RA num-
ber will be refused.
7. Ship the Big Knob to us. We suggest insurance
for all forms of cartage. Ship to this address:
MACKIE
SERVICE DEPARTMENT
16220 Wood-Red Road NE
Woodinville, WA 98072
8. We'll try to fi x the Big Knob within three to fi ve
business days. Ask Tech Support for the lat-
est turn-around times when you call for your
RA number. Big Knob must be packaged in its
original packing box, and must have the RA
number on the box. Once it's repaired, we'll ship
it back the same way in which it was received.
This paragraph does not necessarily apply to
non-warranty repair.