ViewSonic CDE12 User Manual
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ViewSonic CDE12 User Manual

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CDE12
Commercial Display
User Guide
IMPORTANT: Please read this User Guide to obtain important information on installing and using your product in
a safe manner, as well as registering your product for future service. Warranty information contained in this User
Guide will describe your limited coverage from ViewSonic® Corporation, which is also found on our web site at
http://www.viewsonic.com in English, or in specific languages using the Regional selection box in the upper right
corner of our website.
Model No. VS19127 | VS19128 | VS19129 | VS19130
P/N: CDE4312 | CDE5512 | CDE6512 | CDE7512

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Summary of Contents for ViewSonic CDE12

  • Page 1 Warranty information contained in this User Guide will describe your limited coverage from ViewSonic® Corporation, which is also found on our web site at http://www.viewsonic.com in English, or in specific languages using the Regional selection box in the upper right corner of our website.
  • Page 2 At ViewSonic®, we believe that our products have the potential to make a positive impact in the world, and we are confident that the ViewSonic® product you have chosen will serve you well.

  • Page 3: Safety Precautions

    Do not place any heavy objects on the device or connection cables. • If smoke, an abnormal noise, or a strange odor is present, immediately turn the device off and call your dealer or ViewSonic®. It is dangerous to continue using the device. •...
  • Page 4 • When a cart is used, use with caution when moving the cart/equipment combination to avoid injury from tipping over. • Disconnect the power plug from the AC outlet if the device is not being used for a long period of time. •...
  • Page 5 CAUTION: Immediately unplug your device from the wall outlet and refer servicing to a qualified service personnel under the following conditions: • When the power supply cord or plug is damaged. • If liquid has been spilled onto or objects have fallen into the unit. •...

  • Page 6: Table Of Contents

    Contents Safety Precautions ............3 Contents ..............6 Introduction ..............9 Package Contents ....................9 Wall Mounting Specifications (VESA) ..............10 CDE4312 ........................ 10 CDE5512 ........................ 11 CDE6512 ........................ 11 CDE7512 ........................ 12 Product Overview ....................13 CDE4312 ........................ 13 CDE5512 ........................ 14 CDE6512 ........................
  • Page 7 Using Your Display ............. 28 Powering On/Off Your Display ................28 Initial Launch Setup ....................29 Home Screen ......................31 General Settings ....................32 Network ......................... 33 Device ........................36 System ........................43 General Settings Menu Tree ................. 45 On-Screen Display (OSD) Menu ................47 Navigating the OSD Menu using the Remote Control ...........
  • Page 8 Appendix ..............68 Specifications ......................68 USB Media Support Format ..................70 Photo ........................70 Video ........................70 Audio ........................74 Subtitle ........................80 Timing Table ......................81 HDMI PC ........................ 81 HDMI ........................81 Type-C ........................82 Troubleshooting ....................84 Maintenance......................86 General Precautions ....................86 Cleaning the Screen ....................

  • Page 9: Introduction

    CDE4312/CDE5512/CDE6512/CDE7512 Commercial Display CDE4312/CDE5512/CDE6512/CDE7512 Quick Start Guide Commercial Display Introduction Quick Start Guide CDE4312/CDE5512/CDE6512/CDE7512 Commercial Display Quick Start Guide FRAGILE (For CDE6520/CDE7520) FRAGILE (For CDE6520/CDE7520) Package Contents USB1 FRAGILE USB3.0 USB2 (For CDE6520/CDE7520) USB1 USB3.0 USB2 USB1 USB3.0 USB2 CDE4312/CDE5512/CDE6512/CDE7512 Commercial Display Quick Start Guide CDE4312/CDE5512/CDE6512/CDE7512...

  • Page 10: Wall Mounting Specifications (Vesa)

    Wall Mounting Specifications (VESA) NOTE:  Please follow the instructions in the wall mount installation guide to install your wall mount or mobile mount bracket. If attaching to other building materials, please contact your nearest dealer. CDE4312 Model VESA Spec. (A x B) Standard Screw (C x D) Quantity CDE4312...

  • Page 11: Cde5512

    CDE5512 Model VESA Spec. (A x B) Standard Screw (C x D) Quantity CDE5512 200 x 200 mm M6 x 10 mm NOTE:  Do not use screws that are longer than the standard dimension, as they may cause damage to the inside of the display. CDE6512 Model VESA Spec.

  • Page 12: Cde7512

    CDE7512 Model VESA Spec. (A x B) Standard Screw (C x D) Quantity CDE7512 600 x 400 mm M8 x 10 mm NOTE:  Do not use screws that are longer than the standard dimension, as they may cause damage to the inside of the display.

  • Page 13: Product Overview

    Product Overview CDE4312 Front Panel Rear Panel VOL+ VOL- SOURCE MENU Control Panel I/O Panel...

  • Page 14: Cde5512

    CDE5512 Front Panel Rear Panel VOL+ VOL- SOURCE MENU Control Panel I/O Panel...

  • Page 15: Cde6512

    CDE6512 Front Panel Rear Panel VOL+ VOL- SOURCE MENU I/O Panel Control Panel...

  • Page 16: Cde7512

    CDE7512 Front Panel Rear Panel Control Panel I/O Panel...

  • Page 17: Control Panel

    SOURCE MENU Control Panel VOL+ VOL- VOL+ VOL- SOURCE MENU SOURCE MENU CDE4312 & CDE5512 CDE6512 CDE7512 Number Button Description Power • Press to turn on/off the display. • In the OSD menu, press the VOL+/VOL- key to adjust the value of the selected item.

  • Page 18: I/O Panels

    I/O Panels USB 2.0 USB 2.0 Type-C HDMI 1 HDMI 2 (ARC) AC IN Audio Out SPDIF RS-232 CVBS Number Port Description AC IN AC power input. Audio Out Audio output to an external speaker. Standard RJ45 (10M/100M) Internet connection interface.

  • Page 19: Remote Control

    Remote Control Number Description Power on/off Screen capture Back to the Launcher screen Back/Return to the previous page Increase/Decrease the Volume Number Keypad Information Input source selection Media control buttons: • Red: Play/Pause • Green: Stop • Yellow: Forwards • Blue: Backwards Settings menu Up/Down/Right/Left/OK Freeze screen...

  • Page 20: Inserting Remote Control Batteries

    Inserting Remote Control Batteries To insert batteries into the remote control: 1. Remove the cover on the rear of the remote control. 2. Insert two “AAA” batteries, ensuring the “+” symbol on the battery matches the “+” on the battery post. 3.

  • Page 21: Remote Control Receiver Range

    Remote Control Receiver Range The working range of the remote control is shown here. It has an effective range of ° 6 meters, 30 degrees left and right. Ensure there is nothing obstructing the remote control’s signal to the receiver. 30°...

  • Page 22: Making Connections

    Making Connections Connecting External Devices Type-C Cable Type-C HDMI Cable Computer HDMI Your external device(s) can be connected in any of the following configurations: USB Type-C Connection To connect via USB Type-C: Connect a USB Type-C cable from your external device to the Type-C port on the display.

  • Page 23: Rs-232 Connection

    RS-232 Connection Serial Port Cable RS-232 Computer When you use a RS-232 serial port cable to connect your display to an external computer certain functions can be controlled remotely by the PC, including Power On/Off, Volume adjustment, Input select, Brightness, and more.

  • Page 24: Usb And Network Connections

    USB and Network Connections Just like any PC, it is easy to connect various USB devices and other peripherals to your display. USB Peripherals Plug the USB device cable into the USB port. USB Cable USB 2.0 USB Device Networking and Modem cables Plug the network cable into the LAN port.

  • Page 25: Wi-Fi Module Installation

    Wi-Fi Module Installation Screw Screw To install the Wi-Fi module: 1. Remove the Wi-Fi module cover on the display (if applicable). 2. Insert the Wi-Fi module into the Wi-Fi module slot along the tracks. 3. Secure the module with two screws.

  • Page 26: Media Player Connection

    Media Player Connection HDMI Media Player HDMI Cable To connect to a media player via HDMI: 1. Connect an HDMI cable to the HDMI ports on your display and peripheral device. Plug in the power cord of your display, and turn on the power supply switch. Press the Power button on the display to turn the screen on.

  • Page 27: Audio Connection

    Optical Cable Audio Connection SPDIF Your external audio device(s) can be connected in any of the following configurations: Power amplifier / Stereo equipment Audio Out Audio Cable AUDIO OUT External Speakers To connect to an external speaker: 1. Connect an audio cable from the Audio Out port on the display to your external speaker.

  • Page 28: Using Your Display

    Using Your Display Powering On/Off Your Display 1. Ensure the power cord is connected, plugged into a power outlet, and the power switch is in the “On” position. NOTE:  The AC IN socket is located at the rear, and the Power Switch is located underneath the display.

  • Page 29: Initial Launch Setup

    Initial Launch Setup When you first turn on your display, an initial setup wizard will launch. 1. Select your Language: 2. Select your Time Zone.
  • Page 30 3. Select your Power Saving Mode: 4. Select Privacy and Copyright Protection:...

  • Page 31: Home Screen

    Home Screen From the Home Screen all the installed applications can be accessed. NOTE:  Press the Home button on the remote control at any time to return to the Home Screen.

  • Page 32: General Settings

    General Settings Configure basic Network, Device, and System settings.

  • Page 33: Network

    Network Configure Ethernet, Wi-Fi, Wireless Hotspot, and Bluetooth settings. Ethernet • Enable/Disable Ethernet. NOTE:  After Ethernet is Enabled, the Connection Type and MAC Address will be available. • Adjust the Connection Type. Connection Type Description DHCP Cannot modify IP Address, Netmask, DNS Address and Gateway. Static IP Can input IP Address, Netmask, DNS Address and Gateway.
  • Page 34 Wi-Fi • Enable/Disable Wi-Fi. • Add a Wi-Fi network or choose from the available listed. NOTE:  After Wi-Fi is Enabled, available networks will be listed. Wireless Hotspot • Enable/Disable Wireless Hotspot. • Share an internet connection with your devices once enabled.
  • Page 35 Bluetooth • Enable/Disable Bluetooth.

  • Page 36: Device

    Device Configure Signage Display, System Tools, Display, Apps, and Physical Keyboard settings.
  • Page 37 Signage Display Item Description Signage Display Name Setup the display’s name. Maximum of 36 characters. Boot Logo • Enable/Disable the boot logo. General Settings • Select a custom boot logo or animation file. NOTE:  Ensure “Boot on logo” in the Advanced settings of the OSD Menu is set to “User”...
  • Page 38 Item Description Custom App Setup a custom .apk application for Custom input source. If a Custom App is setup, the display will open the App when the input source is changed to “Custom”. Source Setting External Storage Enable/Disable USB storage. NOTE: ...
  • Page 39 System Tools Item Description Clear all folder data. Internal Storage Clear Storage Only clear internal storage folder data. USB Storage Only clear USB storage folder data. Factory Reset Return to factory default settings. Reset...
  • Page 40 NOTE:  • The saved file name will be: vs8386SettingFile.txt Import & Export • File will be saved in a folder titled “ViewSonic”. If one does not exist, it will be created. Import Signage Display Settings Import display settings from a USB.
  • Page 41 Display Item Description Font Size Adjust the display’s font size. Backlight Adjust the brightness of the display. Wallpaper Choose a background image for the display.
  • Page 42 Apps • View any running or installed applications. Select them for more detailed information and options. • By selecting a running application, more information will be displayed, and the application can be stopped or reported.

  • Page 43: System

    System Date & Time Set the time zone and Auto Time settings.
  • Page 44 About Item Description When the display is off, the system will automatically check Online System for a new version. If a new version is found, the system will Updates automatically update. After the update is complete, the system will turn off. Android Version Current Android version information.

  • Page 45: General Settings Menu Tree

    General Settings Menu Tree Main Menu Sub-menu Menu Option Enable/ Disable Ethernet Connection Type Ethernet Configuration MAC Address Enable/ Disable Wi-Fi Network Add Wi-Fi Enable/ Disable Wireless Hotspot Hotspot Configuration Enable/Disable Bluetooth Available Devices Signage Display Name General Settings Boot Logo Source Setting Custom App Trusted Credentials...
  • Page 46 Main Menu Sub-menu Menu Option Select Time Zone Date & Time NTP Server Online System Updates System Legal Information About Android Version Kernel Version Build Number...

  • Page 47: On-Screen Display (Osd) Menu

    On-Screen Display (OSD) Menu Access Picture, Screen, Audio, Time, Advanced, and About settings. Navigating the OSD Menu using the Remote Control 1. On the remote control, press the Settings button ( ) to display the OSD Menu. 2. Use the directional buttons, q/p/t/u , to select menu items and adjust values. 3.

  • Page 48: On-Screen Display (Osd) Menu Tree

    On-Screen Display (OSD) Menu Tree Main Menu Sub-menu Brightness Contrast Sharpness Tint Color Noise Reduction Picture Color Temperature Picture Mode Overscan RGB Range Blue Light Filter Picture Reset Zoom Mode Screen Screen Reset Balance Treble Bass Volume Audio Mute Volume Control Audio Out Sync Audio Out Volume (Line Out) Audio Reset...
  • Page 49 Main Menu Sub-menu Panel Saving Power Save Power LED Light Boot on Source Boot on Logo Auto Signal Detection No Signal Standby HDMI with One Wire Advanced HDMI EDID USB Cloning USB Auto Play Switch On State Monitor ID Language Factory Reset Advanced Reset Heat Status...

  • Page 50: Picture

    Picture Item Description Brightness Adjust the background black levels of the screen image. Adjust the degree of difference between the lightest and Contrast darkest parts of the picture and change the amount of black and white in the image. Sharpness Adjust the picture quality.

  • Page 51: Screen

    Screen Item Description Dynamically stretch and scale the image output to a different aspect than that of the image input signal. Full Restores the correct proportions of pictures transmitted in 16:9 using the full screen display. Zoom Mode Normal The picture is reproduced in 4:3 format and a black band is displayed on either side of the picture.

  • Page 52: Audio

    Audio Item Description Balance Adjust the left/right speaker balance. Treble Increase/decrease the treble level (higher-pitched sounds). Bass Increase/decrease the bass level (lower-pitched sounds). Volume Increase/decrease the display’s volume level. Mute Mute the volume. Volume Control Select audio source from internal speaker or Audio Out port. Audio Out Sync Sync Audio Out volume with the display’s speakers.

  • Page 53: Time

    Time Item Description Off Time Set the auto power off time. Date and Time Adjust the date and time of the display. Set up to seven (7) different time intervals for the display to be Schedule active. Slide Show Interval Set the photo slide show interval for USB auto play.

  • Page 54: Advanced

    Turn On/Off the Power LED indicator. Boot on Source Select the input source after boot up. Enable/Disable a logo when the display is turned on. Neither the ViewSonic nor animation logo will show. Boot on Logo The ViewSonic logo and animation will show. User If a custom logo option is set in General Settings, then the custom logo will show.
  • Page 55 Item Description Let the display detect and display available input sources Auto Signal Detection automatically. Set the time period to enter Standby Mode when there is no No Signal Standby signal. Enable/Disable CEC (Consumer Electronics Control). CEC synchronizes power on/off operation via HDMI connection. That is, if a device that also supports CEC is connected to the HDMI with One Wire HDMI input of the display, when the display’s power is turned...

  • Page 56: About

    About Item Description Heat Status Check the temperature of the display. See information about the display: Model Name, Serial No., Display Information Operation Hours, and Software Version.

  • Page 57: Embedded Applications And Settings

    Ports: • CP: 56789, 25123, 8121, and 8000 • UDP: 48689 and 25123 Port and DNS activation: • Port: 443 • DNS: https://vcastactivate.viewsonic.com OTA Service: • Server Port: TCP443 • Server FQDN Name: https://vcastupdate.viewsonic.com...

  • Page 58: Cast Sender From Windows-Based, Macbook, And Chrome Devices

    Cast Sender from Windows-based, Macbook, and Chrome devices. Mac, Windows, Chrome Devices: 1. Make sure your device is connected to the same network as the display. 2. Visit the address that is shown on the display to download the application. 3.

  • Page 59: Cast Sender From Mobile Devices: Ios-Based (Iphone, Ipad) And Android Os Based Phone/Tablet

    Cast Sender from Mobile Devices: iOS-based (iPhone, iPad) and Android OS based phone/tablet. Android/iOS: 1. Make sure your device is connected to the same network as the display. 2. Scan the QR Code that is shown on the display to download directly from the server, or download from the Google Play Store or the Apple Store.

  • Page 60: Other Default Applications

    Other Default Applications vSweeper Clear unnecessary data and unwanted files. Advanced Settings can also be customized to the user’s needs.

  • Page 61: Rs-232 Protocol

    RS-232 Protocol This document describes the hardware interface spec and software protocols of the RS-232 interface communication between ViewSonic LFD and a PC or other control units with RS-232 protocol. The protocol contains three command sections: • Set-Function • Get-Function •...

  • Page 62: Lan Hardware Specification

    LAN Hardware Specification ViewSonic LFD communication port on the rear side: 1. Connector type: 8P8C RJ45 2. Pin Assignment: Pin # Signal Remark Output from Display Output from Display Input to Display BI_D3+ For 1G case BI_D3- For 1G case...

  • Page 63: Protocol

    Protocol Set-Function Listing The PC can control the Display for specific actions. The Set-Function command allows you to control the Display behavior at a remote site through the RS-232 port. The Set-Function packet format consists of 9 bytes. Set-Function Description: Length: Total Byte of Message excluding “CR”...
  • Page 64 Example 1: Set Brightness as 76 for Display (#02) and this command is valid Send (Hex Format) Name Length Command Type Command Value1 Value2 Value3 0x30 0x38 0x73 0x24 0x30 0x37 0x36 0x0D 0x32 Reply (Hex Format) Name Length Command Type 0x30 0x34 0x2B...
  • Page 65 Set-Function Table A. Basic Function Set Function Length ID Command Command Value Range Comments Code Code (Three ASCII Type (ASCII) (ASCII) (Hex) bytes) 1. The Power-on via LAN control may works only under specific mode. To Power on / off 000: STBY *3.2.1 see display UG for...
  • Page 66 Set Function Length ID Command Command Value Range Comments Number 000~009 *3.1.1 000: UP 001: DOWN 002: LEFT 003: RIGHT Key Pad *3.1.1 004: ENTER 005: INPUT 006: MENU/(EXIT) 007: EXIT Disable: RCU will be no function Enabled: RCU controls normally 000: Disable Pass through: Remote...
  • Page 67 B. Optional Function Set Function Length ID Command Command Value Range Comments Code Type (ASCII) Code (Hex) (Three ASCII bytes) (ASCII) Contrast 000 ~ 100 Sharpness 000 ~ 100 Color & 000 ~ 100 Tint ‘ 000 ~ 100 000: Off Backlight On_Off 001: On *3.2.3...

  • Page 68: Appendix

    Appendix Specifications Specifications Item Category CDE4312 CDE5512 CDE6512 CDE7512 P/N. CDE4312 CDE5512 CDE6512 CDE7512 Model VS19127 VS19128 VS19129 VS19130 Screen Size 43” 55” 65” 75” 2 x HDMI (v. 2.0, HDCP 2.2) 1 x USB Type C 1 x AV Input Signal 1 x RS-232 2 x USB Type A (2.0)
  • Page 69 Specifications Item Category CDE4312 CDE5512 CDE6512 CDE7512 Physical 972.55 x 1243.71 x 1461.4 x 1683.8 x (W x H x D) mm 566.02 x 722.31 x 843.2 x 80.4 965.3 x 71.3 (w/o stand) 82.55 79.75 Physical 38.29 x 48.96 x 57.54 x 33.2 66.3 x 38.0 (W x H x D) in...

  • Page 70: Usb Media Support Format

    USB Media Support Format Photo Image Photo Resolution Base-line 1920 x 1080 JPEG Progressive 1024 x 768 non-interlace 1920 x 1080 Interlace 1920 x 1080 15360 x 8640 Video Container Codec Resolution Bit Rate MKV(.mkv) 4096 x 2176 @60fps 100Mbps WebM(.webm) MP4(.mp4, .mov) 3GPP(.3gpp, .3gp)
  • Page 71 Container Codec Resolution Bit Rate MP4(.mp4, .mov) 3GPP(.3gpp, .3gp) MEPG transport stream (.ts, .trp, .tp) MPEG program stream (.DAT, .VOB, .MPG, 1920 x 1080 MPEG4 40Mbps .MPEG) @120fps MKV(.mkv) WebM(.webm) FLV(.flv) AVI(lavi) ASF(.asf) WMV(.wmv) OGM(.ogm) ASF(.asf) AVI(.avi) DivX(.divx) DivX 3.11 MKV(.mkv) Divx 4.12 1920 x 1080...
  • Page 72 Container Codec Resolution Bit Rate 3GPP(.3gpp, .3gp) ASF(.asf) AVI(lavi) FLV(.flv) H.264(.264) MKV(.mkv) MP4(.mp4, .mov) MEPG transport stream H.264 4096 x 2160 @60fps 135Mbps (.ts, .trp, .tp) MPEG program stream (.DAT, .VOB, .MPG, .MPEG) OGM(.ogm) WebM(.webm) WMV(.wmv) AVS(.avs) MEPG transport 1920 x 1080 @60fps 50Mbps stream (.ts, .trp, .tp)
  • Page 73 Container Codec Resolution Bit Rate 3GPP(.3gpp, .3gp) ASF(.asf) AVI(.avi) MKV(.mkv) MP4(.mp4, .mov) 2048 x 1024 40Mbps MEPG transport @120fps stream (.ts, .trp, .tp) WebM(.webm) WMV(.wmv) VC1(.vc1) 3GPP(.3gpp, 3gp) AVI(.avi) FLV(.flv) MKV(.mkv) Motion JPEG 1920 x 1080 @30fps 40Mbps MP4(.mp4, .mov) OGM(.gom) WebM(.webm) 3GPP(.3gpp, .3gp)

  • Page 74: Audio

    Audio Container Codec Sample Rate Channel Bit Rate 3GPP(.3gpp, .3gp) MPEG1/2 32Kbps ~ ASF(.asf) 16KHz ~ 48KHz Up to 2 Layer1 448Kbps AVI(.avi) DivX(.divx) FLV(.flv) MKV(.mkv, .mka) MPEG1/2 8Kbps ~ 16KHz ~ 48KHz Up to 2 MP3(.mp3) Layer2 384Kbps MP4(.mp4) MEPG transport stream (.ts, .trp,...
  • Page 75 Container Codec Sample Rate Channel Bit Rate 3GPP(.3gpp, .3gp) ASF(.asf) AVI(.avi) DivX(.divx) EAC3(.ec3) MKV(.mkv, .mka) 32KHz, 32Kbps ~ MP4(.mp4) EAC3(DDP) 44.1KHz, Up to 5.1 6Mbps MEPG 48KHz transport stream (.ts, .trp, .tp) MPEG program stream (.DAT, .VOB, .MPG, .MPEG) OGM(.ogm) 32KHz, 32Kbps ~ WebM(.webm)
  • Page 76 Container Codec Sample Rate Channel Bit Rate 3GPP(.3gpp, .3gp) ASF(.asf) AVI(.avi) MKV(.mkv, 128Kbps ~ .mka) 8KHz ~ 48KHz Up to 2 320kbps MP4(.mp4, .mov) WebM(.webm) WMV(.wma, .wmv) WMA 10 Pro 3GPP(.3gpp, 8KHz ~ 48KHz Up to 2 < 192kbps .3gp) WMA 10 Pro ASF(.asf) 8KHz ~ 48KHz...
  • Page 77 Container Codec Sample Rate Channel Bit Rate 3GPP(.3gpp, .3gp) AVI(.avi) DTS(.dts) MKV(.mkv, .mka) MP4(.mp4, .mov) MEPG < 1.5Mbps transport Up to 48KHz Up to 5.1 (Pure DTS core) stream (.ts, .trp, .tp) MPEG program stream (.DAT, .VOB, .MPG, .MPEG) OGM(.ogm) WAV(.wav) WebM(.webm) 3GPP(.3gpp,...
  • Page 78 Container Codec Sample Rate Channel Bit Rate 3GPP(.3gpp, .3gp) ASF(.asf) AVI(.avi) FLV(.flv) MKV(.mkv, .mka) MP4(.mp4, .mov, .m4a) MEPG Mono, Stereo 64Kbps ~ transport LPCM 8Khz ~ 48Khz 1.5Mbps stream (.ts, .trp, .tp) MPEG program stream (.DAT, .VOB, .MPG, .MPEG) OGM(.ogm) WAV(.wav) WebM(.webm) WMV(.wmv)
  • Page 79 Container Codec Sample Rate Channel Bit Rate 3GPP(.3gpp, 3gp) Up to 5.1 AC4(.ac4) (MS12 Up to MP4(.mp4, 44.1KHz, v1.x) 1521kbps per .mov, .m4a) 48KHz Up to 7.1 presentation MEPG transport (MS12 v2.x) stream (.ts, .trp, .tp) Up to 16 core 3GPP(.3gpp, Fraunhofer 32KHz,...

  • Page 80: Subtitle

    Subtitle Internal File Extension Container Codec dat, mpg, mpeg, vob MPG, MPEG DVD Subtitle ts, trp, tp DVB Subtitle DVD Subtitle UTF-8 Plain Text UTF-8 Plain Text VobSub DVD Subtitle AVI(1.0, 2.0) XSUB divx, avi DMF0, 1, 2 XSUB+ External File Extension Container Codec...

  • Page 81: Timing Table

    Timing Table HDMI PC Resolution Refresh Rate 60Hz 640 x 480 72Hz 75Hz 800 x 600 72Hz 75Hz 60Hz 1024 x 768 70Hz 75Hz 1280 x 1024 60Hz 1360 x 768 60Hz 1920 x 1080 60Hz HDMI Video Resolution Refresh Rate 480i 720 x 480 60Hz...

  • Page 82: Type-C

    Video Resolution Refresh Rate 3840 x 2160 29.97Hz/R444 3840 x 2160 30Hz/R444 3840 x 2160 25Hz/R444 3840 x 2160 23.98Hz/R444 3840 x 2160 24Hz/R444 4096 x 2160 24Hz/R444 3840 x 2160 50Hz/R444 3840 x 2160 59Hz/R444 3840 x 2160 60Hz/R444 4096 x 2160 50Hz/R444 4096 x 2160...
  • Page 83 Video Resolution Refresh Rate 1920 x 1080 24Hz 1920 x 1080 24Hz 1920 x 1080 25Hz 1920 x 1080 30Hz 1080p (16:9) 1920 x 1080 30Hz 1920 x 1080 50Hz 1920 x 1080 60Hz 1920 x 1080 60Hz 3840 x 2160 24Hz 3840 x 2160 25Hz...

  • Page 84: Troubleshooting

    Troubleshooting This section describes some common problems that you may experience when using the display. Problem or Issue Possible Solutions 1. Check whether something is obstructing the display’s remote control receiver. Remote Control is not 2. Check whether the batteries in the remote control working are installed correctly.
  • Page 85 Video Not Working Properly Problem or Issue Possible Solutions 1. Check the Power status. No picture/ No sound 2. Check the signal cable. 3. Check that the internal PC is installed correctly. 1. Check the signal cable. Picture is unclear or cuts in and out 2.

  • Page 86: Maintenance

    Some chemical cleaners have been reported to damage the screen and/or case of the device. • ViewSonic® will not be liable for damage resulting from use of any ammonia or alcohol-based cleaners. NOTE:  If condensation appears between the glass and the panel, keep the...

  • Page 87: Regulatory And Service Information

    Regulatory and Service Information Compliance Information This section addresses all connected requirements and statements regarding regulations. Confirmed corresponding applications shall refer to nameplate labels and relevant markings on the unit. FCC Compliance Statement This device complies with part 15 of FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

  • Page 88: Fcc/ Ic Radiation Exposure Statement

    This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSS(s). Operation is subject to the following two conditions: (1) This device may not cause interference; and (2) This device must accept any interference, including interference that may cause undesired operation of the device.

  • Page 89: Ce Conformity For European Countries

    CE Conformity for European Countries The device complies with the relevant section of the EMC Directive 2014/30/EU, Low Voltage Directive 2014/35/EC, Eco-Design Directive 2009/125/EC, RoHs Directive 2011/65/EU, and Radio Equipment Directive 2014/53/EU. The full declaration of conformity can be found at the following website: •...

  • Page 90: Declaration Of Rohs2 Compliance

    The following information is only for EU-member states: The mark shown to the right is in compliance with the Waste Electrical and Electronic Equipment Directive 2012/19/EU (WEEE). The mark indicates the requirement NOT to dispose of the equipment as unsorted municipal waste, but use the return and collection systems according to local law.

  • Page 91: Energy Star ® Statement

    U.S. Environmental Protection Agency. As an ENERGY STAR ® Partner, ViewSonic is determined to meet the ENERGY STAR ® Guidelines and mark all certified models with the ENERGY STAR ® logo.

  • Page 92: Indian Restriction Of Hazardous Substances

    Schedule 2 of the Rule. Product Disposal at End of Product Life ViewSonic® respects the environment and is committed to working and living green. Thank you for being part of Smarter, Greener Computing. Please visit the ViewSonic®...

  • Page 93: Copyright Information

    VESA is a registered trademark of the Video Electronics Standards Association. DPMS, DisplayPort, and DDC are trademarks of VESA. Disclaimer: ViewSonic® Corporation shall not be liable for technical or editorial errors or omissions contained herein; nor for incidental or consequential damages resulting from furnishing this material, or the performance or use of this product.

  • Page 94: Customer Service

    For technical support or product service, see the table below or contact your reseller. NOTE:  You will need the product’s serial number. Country/Region Website Country/Region Website Asia Pacific & Africa Australia www.viewsonic.com/au/ Bangladesh www.viewsonic.com/bd/ 中国 (China) www.viewsonic.com.cn 香港 (繁體中文) www.viewsonic.com/hk/ Hong Kong (English) www.viewsonic.com/hk-en/ India www.viewsonic.com/in/...

  • Page 95: Limited Warranty

    How long the warranty is effective: ViewSonic® displays are warranted for between 1 and 3 years, depending on your country of purchase, for all parts including the light source and for all labor from the date of the first consumer purchase.
  • Page 96 (e) the serial number of the product. • Take or ship the product, freight prepaid, in the original container to an authorized ViewSonic® service center or ViewSonic®. • For additional information or the name of the nearest ViewSonic® service center, contact ViewSonic®. Limitation of implied warranties:...
  • Page 97 Exclusion of damages: ViewSonic’s liability is limited to the cost of repair or replacement of the product. ViewSonic® shall not be liable for: • Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of use of the product, loss of time, loss of...

  • Page 98: Mexico Limited Warranty

    If a product proves to be defective in material or workmanship during the warranty period, ViewSonic® will, at its sole option, repair or replace the product with a like product. Replacement product or parts may include remanufactured or refurbished parts or components &...
  • Page 99 Exclusion of damages: ViewSonic®’s liability is limited to the cost of repair or replacement of the product. ViewSonic® shall not be liable for: • Damage to other property caused by any defects in the product, damages...
  • Page 100 Name, address, of manufacturer and importers: México, Av. de la Palma #8 Piso 2 Despacho 203, Corporativo Interpalmas, Col. San Fernando Huixquilucan, Estado de México Tel: (55) 3605-1099 http://www.viewsonic.com/la/soporte/index.htm NÚMERO GRATIS DE ASISTENCIA TÉCNICA PARA TODO MÉXICO: 001.866.823.2004 Hermosillo: Villahermosa: Distribuciones y Servicios Computacionales SA de CV.

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