ViewSonic CDE5520 User Manual
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ViewSonic CDE5520 User Manual

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CDE5520
Commercial Display
User Guide
IMPORTANT: Please read this User Guide to obtain important information on installing
and using your product in a safe manner, as well as registering your product for future
service. Warranty information contained in this User Guide will describe your limited
coverage from ViewSonic Corporation, which is also found on our web site at http://
www.viewsonic.com in English, or in specific languages using the Regional selection
box in the upper right corner of our website. "Antes de operar su equipo lea cu
idadosamente las instrucciones en este manual"
Model No. VS18185

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Summary of Contents for ViewSonic CDE5520

  • Page 1 Warranty information contained in this User Guide will describe your limited coverage from ViewSonic Corporation, which is also found on our web site at http:// www.viewsonic.com in English, or in specific languages using the Regional selection box in the upper right corner of our website.
  • Page 2 At ViewSonic, we believe that our products have the potential to make a positive impact in the world, and we are confident that the ViewSonic product you have chosen will serve you well.
  • Page 3 Compliance Information This section addresses all connected requirements and statements regarding regulations. Confirmed corresponding applications shall refer to nameplate labels and relevant markings on the unit. FCC Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
  • Page 4 Declaration of RoHS2 Compliance This product has been designed and manufactured in compliance with Directive 2011/65/EU of the European Parliament and the Council on restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS2 Directive) and is deemed to comply with the maximum concentration values issued by the European Technical Adaptation Committee (TAC) as shown below: Proposed Maximum...
  • Page 5 ® energy efficiency criteria or requirements set by the U.S. Environmental Protection Agency. As an ENERGY STAR Partner, ViewSonic is determined to meet the ENERGY STAR Guidelines ® ® and mark all certified models with the ENERGY STAR logo.
  • Page 6 Safety Precautions FOR OPTIMUM PERFORMANCE, PLEASE NOTE THE FOLLOWING WHEN SETTING UP AND USING THE LCD COLOR MONITOR: • DO NOT REMOVE MONITOR BACK COVER. There are no user serviceable parts inside and opening or removing covers may expose you to dangerous shock hazards or other risks. Refer all servicing to qualified service personnel.
  • Page 7 CAUTION: Immediately unplug your monitor from the wall outlet and refer servicing to qualified service personnel under the following conditions: • When the power supply cord or plug is damaged. • If liquid has been spilled, or objects have fallen into the monitor. •...

  • Page 8: Table Of Contents

    Table Of Contents Unpacking and Installation ....1 5.4. System ......... 16 1.1. Unpacking ........1 5.4.1. Date & time ....... 16 1.2. Package Contents ......1 5.4.2. About ......... 16 1.3. Installation Notes ......1 OSD Menu ..........17 1.4.
  • Page 9 Product disposal at end of product life ViewSonic respects the environment and is committed to working and living green. Thank you for ® being part of Smarter, Greener Computing. Please visit the ViewSonic website to learn more. ® USA & Canada: http://www.viewsonic.com/company/green/recycle-program/ Europe: http://www.viewsoniceurope.com/eu/support/call-desk/...

  • Page 10: Unpacking And Installation

    • Quick Start Guide • Power cord (1.8 m) • RS232 cable (1.8 m) • HDMI cable (1.8 m) Remote Control and AAA Batteries CDE5520 Commercial Display Quick Start Guide * The supplied power cord varies depending on destination. USB 1 USB 2...

  • Page 11: Mounting On A Wall

    16.8 Kg. 6. Portrait is not allowed. 1.4.1. VESA Grid Model Vesa Grid CDE5520 400(H) x 400(V)mm Caution: To prevent the display from falling: • For wall or ceiling installation, we recommend installing the display with metal brackets which are commercially available.
  • Page 12 Ventilation Requirements for enclosure locating To allow heat to disperse, leave space between surrounding objects as shown in the diagram below. 100 mm 100 mm 100 mm 100 mm NOTES: When installing the display on a wall, proper installation. We accept no liability for installations not performed by a professional technician.

  • Page 13: Parts And Functions

    Parts and Functions 2.1. Control Panel Press the key to enter the signal source selection menu, and to select the signal source. It is used to confirm the operation under the MENU operations. ◄/►: It is used to adjust the volume. In the OSD menu, press the ◄/► key to adjust the value of the selected item.

  • Page 14: Input/Output Terminals

    2.2. Input/Output Terminals USB 1 USB 2 RS232 MAIN POWER SWITCH SPDIF OUT Switch the main power on/off. Digital audio signal output to connect your external AV device. AC IN IR OUT / IR IN AC power input from the wall outlet. IR signal output /input for the loop-through function.

  • Page 15: Remote Control

    2.3. Remote Control ] button Power on/off 2.3.1. General functions [INPUT] button Input Source selection [ P.MODE ] button Image adjustment menu for HDMI/DVI [ S.MODE ] button Audio adjustment menu for HDMI/DVI [NUMERIC] buttons Numbers keypad [ASPECT] button Adjust aspect ratio for HDMI/DVI [VOL +/-] button Volume +/- 1 [SLEEP] button...

  • Page 16: Inserting Batteries In The Remote Control

    2.3.2. Inserting batteries in the remote control The remote control is powered by two 1.5V AAA batteries. To install or replace batteries: 1. Press and then slide the cover to open it. 2. Align the batteries according to the (+) and (–) indications inside the battery compartment.

  • Page 17: Connecting External Equipment

    Connecting External Equipment DVD / VCR / VCD 3.1. Connecting External Equipment (DVD/VCR/VCD) HDMI Out HDMI 1 HDMI 2 (ARC) 3.1.1. Using HDMI video input [HDMI IN] DVD / VCR / VCD HDMI Out HDMI 1 HDMI 2 (ARC) [VGA AUDIO IN] Audio Out PC LINE IN [HDMI IN]...

  • Page 18: Connecting Audio Equipment

    3.3. Connecting Audio Equipment 3.3.1. Connecting an external audio device [AUDIO OUT] Audio In Stereo Amplifier DISPLAY 1 DISPLAY 2 [RS-232C] [RS-232C IN] [RS-232C OUT] [RS-232C IN]...

  • Page 19: Ir Pass-Through Connection

    3.4. IR Pass-through Connection External IR Receiver DISPLAY 1 DISPLAY 2 [IR IN] [IR IN] [IR OUT] NOTE: This display’s remote control sensor will stop working if the [IR IN] is connected. 3.5. IR Pass-through Connection [IR OUT] DVD / VCR / VCD [IR IN] (DVD / VCR / VCD) Remote Control...

  • Page 20: Operation

    Operation 4.2. Watch the Connected Video Source 1. Press INPUT button. NOTE: The control button described in this section is 2. Press button to select a device, then mainly on the remote control unless specified press OK button. otherwise. 4.1. Start-up and initial Setting 4.1.1.

  • Page 21: Launcher

    Launcher 5.2.1. DHCP DHCP mode: Press HOME button on remote control to show (1) Cannot modify IP Address, Netmask, DNS the Launcher screen. Address and Gateway. (2) If connect successfully, it will display current network configuration. 5.1. Setting Main items: (1) Network (2) Device 5.2.2.

  • Page 22: Device

    5.3. Device (4) Apps A. Display applications information. Divide into 4 groups: Signage Display/System Tools/Display/Apps 5.3.1. General Settings (1) Signage Display 1. Signage Display Name Set up Signage Dispay Name Note: Input limitation: (1) length: Max 36 characters (2) format: no limit A.

  • Page 23: Source Settings

    Must re-plug USB External Storage after unlock the external storage. Function introduction 5.3.4. Clear Storage The purpose is to clear all data in viewsonic folders. Divided into 4 mode: (1) Clear all viewsonic folders (2) Only clear viewsonic folder under Internal storage.

  • Page 24: Reset

    3. Target Location (2) Export 3rd party apk to viewsonic/app/ (1) Internal storage Save to /AutoPlayFiles/ Note: (2) USB If no viewsonic folder exists in USB, it will be Save to root created automatically. 5.3.8. Backlight User can set the panel backlight.

  • Page 25: System

    5.4. System 5.4.2.2. Online System updates Online system update can select There are 2 item in system : Date&Time and (1) Auto Update: When display power off, About. system will auto check the new version 5.4.1. Date & time from OTA server. If new version found, system will auto update.

  • Page 26: Osd Menu

    OSD Menu 6.1. Settings An overall view of the On-Screen Display (OSD) 6.1.1. Picture menu structure is shown below. You can use it as a reference for further adjusting your display. Brightness Adjust the overall image and background screen Navigating the OSD menu using the remote brightness.

  • Page 27: Screen Menu

    RGB Range Screen reset Select the mode to display the HDMI or DVI signal Reset all settings in the Screen menu to factory according to their signal format depending on their preset values. source device. 6.1.3. Audio menu • {Auto} - Auto detection signal format. •...

  • Page 28: Time

    DVI Audio in or time conflict with other schedule list, you cannot enable schedule. Select the audio input source. • Start time: Set start time. Analog: audio from audio input • End time: Set end time. Digital : audio from DVI audio. •...

  • Page 29: Advanced

    {User} 1. If Logo set to ON, ViewSonic logo and animation ViewSonic logo will show. 2. If Log set to OFF, neither ViewSonic logo nor Panel saving animation logo will not show. Choose to enable the panel saving functions and 3.

  • Page 30: About

    Switch on state 6.1.6. About Select the display status used for the next time you connect the power cord. • {Power off} - The display will remain off when the power cord is connected to a wall outlet. • {Forced on} - The display will turn on when the power cord is connected to a wall outlet.

  • Page 31: Supported Media Formats

    Supported Media Formats USB Multimedia Codec Formats Type File Type Codec Ability Photo: Base-line Resolution: 1920 x 1080 Remark: The limitation of max Resolution depends on DRAM size (up to 15360 x 8640) JPEG Photo: Progressive Resolution: 1024 x 768 Remark: The limitation of max Resolution depends on DRAM size...
  • Page 32 Resolution: 1080P@30fps Bit Rate: 40Mbps MP4(.mp4,.mov) Profile: 3GPP(.3gpp,3gp) MPEG4 .Simple Profile AVI(.avi) .Advanced Simple MKV(.mkv) Profile@Level 5 . GMC is not supported DivX(.divx) DviX 3.11, MP4(.mp4) DivX 4.12, Resolution: 1080P@30fps AVI(.avi) DivX 5.x, Bit Rate: 40Mbps MKV(.mkv) DivX 6,XviD FLV(.flv) MP4(.mp4,.mov) Sorenson Resolution: 1080P@30fps...
  • Page 33 MKV(.mkv) Resolution: 1920 x 1080@30fps WebM(.webm) Bit Rate: 50Mbps Video RM(.rm,.rmvb) Resolution: 1080P@60fps RV30/RV40 MKV(.mkv) Bit Rate: 40Mbps MP3(.mp3) Sample rate: 16KHz ~ 48KHz MPEG1/2 AVI(.avi) Channel: Up to 2 Layer1 ASF(.asf) Bit Rate: 32Kbps ~ 448Kbps DivX(.divx) Sample rate: 16KHz ~ 48KHz MPEG1/2 Matroska (.mkv,.mka) Channel: Up to 2...
  • Page 34 WAV(.wav) AVI(.avi) Matroska(.mkv,.mka) 3GPP(.3gpp,.3gp) Sample rate: 8KHz ~ 48KHz MP4(.mp4,.mov,m4a) LPCM Channel: Mono, Stereo, 5.1 MPEG transport stream(. Bit Rate: 64Kbps ~ 1.5Mbps ts,.trp,.tp) MPEG program stream(. DAT,.VOB,.MPG,.MPEG) Sample rate: 8KHz ~ 48KHz IMA-ADPCM WAV(.wav) Channel: Up to 2 MS0ADPCM AVI(.avi) Bit Rate: 32Kbps ~ 384Kbps Matroska(.mkv,.mka)

  • Page 35: Input Mode

    Input mode Graphic Resolution: Active Resolution Standard Refresh Rate H Frequency Pixel Rate Stand for Resolution (V Frequency/Hz) (KHz) (MHz) Mode H Pixels V Lines 59.941 31.469 25.175 VESA 67.670 35.000 30.240 72.810 37.861 31.500 VESA 75.000 37.500 31.500 VESA 70.080 31.467 28.320...
  • Page 36 60.000 75.000 162.000 VESA 1600 1200 70.000 87.500 189.000 VESA 75.000 93.750 202.500 VESA 1920 1080 60.000 67.500 148.500 VESA 1920 1200 59.950 74.038 154.000 VESA 23.976 53.946 296.703 VESA 24.000 54.000 297.000 VESA 3840 2160 25.000 56.250 297.000 VESA 29.970 67.430 296.703...
  • Page 37 3840 2160 23.976 53.946 296.703 3840 2160 24.000 54.000 297.000 3840 2160 25.000 56.250 297.000 HDMI 3840 2160 29.970 67.430 296.703 3840 2160 30.000 67.500 297.000 3840 2160 50.000 112.500 594.000 3840 2160 60.000 135.000 594.000 • The PC text quality is optimum in HD 1080 mode (1920 x 1080, 60Hz). •...

  • Page 38: Cleaning And Troubleshooting

    Cleaning and Troubleshooting 9.1. Cleaning When Using the Display • Do not bring your hands, face or objects close to the ventilation holes of the display. The top of the display is usually very hot due to the high temperature of exhaust air being released through the ventilation holes.

  • Page 39: Troubleshooting

    9.2. Troubleshooting Problems Possible causes Solutions The Power indicator does not A. the monitor is not powered on A. Check if the power cord is come on connected, and switch ON the monitor. The Power indicator is on, but A. The Video wire is detached or A.

  • Page 40: Technical Specifications

    10. Technical Specifications Display: Item Specifications Screen Size (Active Area) 139.7 cm / 55 inch Aspect Ratio 16:9 Number of Pixels 3840 (H) x 2160 (V) Pixel Pitch 0.315 (H) x 0.315 (V) [mm] Displayable Colors 10bit, 1.07 Billion colors Brightness 400 cd/m²...
  • Page 41 Internal Speaker: Item Specifications Type 1 Way 1 Speaker Input 10 W (RMS) Impedance 8Ω Output Sound Pressure 82 dB/W/M Frequency Response 160 Hz ~ 13 KHz...

  • Page 42: Rs232 Protocol

    RS232 Protocol 11.1. Introduction This document describes the hardware interface spec and software protocols of RS232 interface communication between ViewSonic Commercial TV / Digital Signage and PC or other control unit with RS232 protocol. The protocol contains three sections command: •...

  • Page 43: Protocol

    11.3. Protocol 11.3.1. Set-Function Listing The PC can control the TV/DS for specific actions. The Set-Function command allows you to control the TV/ DS behavior in a remote site through the RS232 port. The Set-Function packet format consists of 9 bytes. Set-Function description: Length: Total Byte of Message excluding “CR”.
  • Page 44 Example2: Set Brightness as 176 for TV-02 and this command is NOT valid Send (Hex Format) Command Name Length Command Value1 Value2 Value3 Type 0x30 0x38 0x73 0x24 0x31 0x37 0x36 0x0D 0x32 Reply (Hex Format) Command Name Length Type 0x30 0x34 0x2D...
  • Page 45 Brightness 000 ~ 100 900:Bright down (-1) 901: Bright up (+1) *3.1.1 *3.2.0 Backlight 000 ~ 100 1. For Android platform whose main mode is con- trolled by backlight and the other sources are controlled by brightness. 2. Derived from Color cali- bration.
  • Page 46 Optional function Set Function Length Command Command Value Range Comments Type Code Code (Three ASCII (ASCII) (ASCII) (Hex) bytes) Contrast 000 ~ 100 Sharpness 000 ~ 100 Color & 000 ~ 100 Tint ‘ 000 ~ 100 Backlight 000: Off On_Off *3.2.3 001: On...

  • Page 47: Get-Function Listing

    11.3.2. Get-Function Listing The PC can interrogate the TV/DS for specific information. The Get-Function packet format consists of 9 bytes which is similar to the Set-Function packet structure. Note that the “Value” byte is always = 000 Get-Function description: Length: Total Byte of Message excluding “CR”.
  • Page 48 Reply (Hex Format) Command Name Length Command Value1 Value2 Value3 Type 0x30 0x38 0x72 0x62 0x30 0x36 0x37 0x0D 0x35 Example2: Get Brightness from TV-05, but the Brightness command ID is error and it is NOT in the command table. Send (Hex Format) Command Name...
  • Page 49 Get function table: Basic function Get Function Length Command Command Response Comments Type Range (ASCII) Code Code (Three ASCII (ASCII) (Hex) bytes) Get-Bright- 000 ~ 100 ness Get-Back- 000 ~ 100 1. For Android platform *3.2.0 light whose main mode is con- trolled by backlight and the other sources are controlled by brightness.
  • Page 50 Get-Thermal 000~100: 0~+100 deg C -01~-99: -1~-99 deg C Get-Opera- 1. Accumulated hours in *3.2.0 tion hour 6-digit integer (000,001~ *3.2.0 999,999) 2. Can not be reset when FW update and Factory *3.2.2 initiation 3. Reply in new 32-byte *3.2.0 format Get-Device Reply in new 32-byte...

  • Page 51: Remote Control Pass-Through Mode

    Optional function Get Function Length Command Command Response Range Comments Type (ASCII) Code Code (Three ASCII (ASCII) (Hex) bytes) Get-Contrast 000 ~ 100 Get-Sharp- 000 ~ 100 ness Get-Color 000 ~ 100 Get-Tint 000 ~ 100 Get-Backlight 000: Off *3.2.3 On_Off 001: On Get-Date:...
  • Page 52 NOTE: Code (HEX) This IR-pass-through code is different from the RCU key code. Special control sequence for POWER key under IR-pass through mode. 2-1. When TV/DS is OFF and receives the IR POWER code: TV/DS will turn itself on, then forward the POWER code to the host via RS232.

  • Page 53: Other Information

    For technical support or product service, see the table below or contact your reseller. NOTE: You will need the product serial number. Country/ Region Website Country/ Region Website Asia Pacific & Africa Australia www.viewsonic.com/au/ Bangladesh www.viewsonic.com/bd/ 中国 (China) www.viewsonic.com.cn 香港 (繁體中文) www.viewsonic.com/hk/ Hong Kong (English) www.viewsonic.com/hk-en/ India www.viewsonic.com/in/...

  • Page 54: Limited Warranty

    If a product proves to be defective in material or workmanship during the war- ranty period, ViewSonic will, at its sole option, repair or replace the product with a like product. Replacement product or parts may include remanufactured or refurbished parts or components.
  • Page 55 Exclusion of damages: ViewSonic’s liability is limited to the cost of repair or replacement of the product. ViewSonic shall not be li- able for: 1. Damage to other property caused by any defects in the product, damages based upon inconvenience,...

  • Page 56: Mexico Limited Warranty

    Exclusion of damages: ViewSonic’s liability is limited to the cost of repair or replacement of the product. ViewSonic shall not be liable for: Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with business relationships, or other commercial loss, even if advised of the possibility of such damages.
  • Page 57 FOR USA SUPPORT: ViewSonic Corporation Av Ferrocarril Sonora #3780 L-C 10 Pointe Dr. Suite 200. Brea, CA. 92821 UY.S.A Col 20 de Noviembre Tel: 800-688-6688 Tijuana, Mexico E-Mail: http://www.viewsonic.com 4.3: ViewSonic Mexico Limited Warranty Page 2 of 2 CD_LW02 Rev. 1A 06-25-07...

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