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Analog Next Gen Series
NG-A3411
Analog Next Gen Cordless 1-line Hotel Telephone
NG-C3411HC
Virtual Bundle of NGC-C5101 and C5012
Next Gen Cordless 1-line Accessory Handset and Charger
NGC-C5101
Next Gen Cordless 1-line Accessory Handset
C5012
Next Gen Cordless 1-line Accessory Handset and Charger
User's Guide
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Table of Contents
Related Manuals for VTech Analog Next Gen Series
Summary of Contents for VTech Analog Next Gen Series
- Page 1 Analog Next Gen Series NG-A3411 Analog Next Gen Cordless 1-line Hotel Telephone NG-C3411HC Virtual Bundle of NGC-C5101 and C5012 Next Gen Cordless 1-line Accessory Handset and Charger NGC-C5101 Next Gen Cordless 1-line Accessory Handset C5012 Next Gen Cordless 1-line Accessory Handset and Charger...
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Page 2: Important Safety Instructions
Important safety instructions The applied nameplate is located at the bottom or rear of the product. When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: 1. - Page 3 when the adapter is plugged into the power outlet, or when the handset is replaced in its cradle. This is a common event associated with the closing of any electrical circuit. The user should not plug the phone into a power outlet, and should not put a charged handset into the cradle, if the phone is located in an environment containing concentrations...
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Page 4: Instructions De Sécurité Importantes
Instructions de sécurité importantes La plaque signalétique appliquée est située au bas et à l'arrière de la base du produit. Lorsque vous utilisez votre équipement téléphonique, des précautions de base doivent toujours être prises pour réduire les risques d’incendie, d’électrocution et de blessure, notamment les suivantes: 1. - Page 5 14. Évitez d’utiliser un téléphone (autre que les deux montants de montage jusqu'à ce sans fil) pendant un orage électrique. qu'il se verrouille en place. Reportez-vous Il existe un risque d’électrocution dû à la aux instructions complètes dans la section foudre.
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Page 6: Table Of Contents
Table of contents Important safety instructions ....2 Instructions de sécurité importantes ..4 Parts checklist ......... 7 Telephone layout ........8 NG-A3411 .............. 8 NG-C3411HC ............9 Installation ......... 11 NG-A3411 ............11 NG-C3411HC ............16 Set up ........... 17 NG-A3411 ............17 Operation .......... -
Page 7: Parts Checklist
Parts check list Items contained in the respective cordless telephone package: Parts included Ethernet Model Model name cable | Short number Cordless Handset Base Stand | ethernet Telephone base handset and charging Wall Mount cable | with overlay Handset base | Power Bracket Telephone battery... -
Page 8: Telephone Layout
Telephone layout Analog Next Gen Cordless 1-line Hotel Telephone - NG-A3411 Telephone Base Find Handset button Telephone line jack Charging poles Handset connector jack Charge LED Voicemail voltage detection Message waiting LED Speed dial keys MESSAGE key MUTE key HOLD key EMERGENCY key Numeric dial keys VOLUME –... -
Page 9: Ng-C3411Hc
Telephone layout Analog Next Gen Cordless 1-line Hotel Telephone - NG-A3411 Next Gen Cordless 1-line Accessory Handset and Charging base - NG-C3411HC Next Gen Cordless 1-line Accessory Handset - NGC-C5101 Cordless Handset Handset earpiece MESSAGES key VOLUME keys MUTE key TALK/FLASH key Charging contacts Message waiting LED... - Page 10 SIP Next Gen Cordless 1-line Accessory Next Gen Cordless 1-line Accessory Handset and Charging base - NG-C3411HC Handset Charging Base - C5012 Charging Base Charge LED Charging poles EN - 10...
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Page 11: Installation
Installation Analog Next Gen Cordless 1-line Hotel 3. Plug the other end of the telephone line Telephone - NG-A3411 cord to the telephone wall jack. Telephone base installation The telephone comes ready for desktop use. 1. Turn the telephone base over with the bottom side facing up. - Page 12 Installation option - converting 6. Mount the telephone base on the wall by positioning the eyelets on the telephone from desktop to wall mount position base and the mounting bracket against the To mount the telephone base on the wall mounting studs.
- Page 13 wall mount bracket dimensions Unit: mm EN - 13...
- Page 14 7. Align all the tabs on the handset cover Installing or replacing a cordless against the corresponding grooves on the handset battery handset, then slide the handset cover closed. To install or replace the handset battery, follow the steps below. 1.
- Page 15 Handset registration Handset deregistration Place the cordless handset on the telephone When a registered cordless handset is idle, base cradle. Handset registration happens press *331734#, then press HOLD. You will hear automatically the first time a cordless handset is a confirmation tone when the deregistration placed on the telephone base.
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Page 16: Ng-C3411Hc
Installation Charging base installation Next Gen Cordless 1-line Accessory The telephone comes ready for desktop use. Handset and Charging base - 1. Install the charging base as shown below. NG-C3411HC • Make sure the power adapter is securely plugged into an outlet not controlled by a install charging base for desktop wall switch. -
Page 17: Set Up
Set up Analog Next Gen Cordless 1-line Hotel Telephone - NG-A3411 Default settings are indicated by asterisks (*). Setting Options Adjustable by Listening volume- Handset 1, 2, 3, 4*, 5, 6 User and administrator Speakerphone volume - Handset 1, 2, 3, 4*, 5, 6 User and administrator Speakerphone volume - telephone base 1, 2, 3, 4*, 5, 6 User and administrator... - Page 18 Flash There are 3 flash duration options that can be programmed. To change the flash duration: 1. Remove the faceplate and overlay if they are on the telephone base. Then press the recessed PROGRAM key. 2. Press FLASH and you hear 3 beeps. Then press a dialing key, 1 (100ms), 2 (300ms) or 3 (600ms), to select the desired flash duration.
- Page 19 To set the voicemail voltage detection by the periodic high voltage pulse and periodic low voltage pulse detection method: 1. Follow Step 1 to Step 6 in To disable the voicemail voltage detection above. 2. Press the recessed PROGRAM key. 3.
- Page 20 To set the voicemail voltage detection by the FSK detection method: 1. Follow Step 1 to Step 6 in To disable the voicemail voltage detection above. 2. Press the recessed PROGRAM key. 3. Press 12 and you hear 3 beeps. Then press 1 to enable the setting. You hear 3 rising beeps as confirmation.
- Page 21 To program a Speed Dial key on the cordless handset: 1. Remove the faceplate and overlay if they are on the telephone base. Then press the recessed PROGRAM key. 2. Press 61, 62 or 63 for the desired Speed Dial key where the telephone number is to be stored (61 indicates the Speed Dial key below SPEAKER key, 62 indicates the Speed Dial key below HOLD key and 63 indicates the Speed Dial key below MUTE key) and you hear 3 beeps.
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Page 22: Operation
Operation Place a call Place a call using the cordless handset Analog Next Gen Cordless 1-line Hotel Telephone - NG-A3411 On the cordless handset, press Listen for a dial tone and then dial the desired Next Gen Cordless 1-line Accessory number, or press a Speed Dial key on the Handset and Charging base -... - Page 23 Share a call function is turned on. You can hear the party on the other end, but they cannot A maximum of two cordless handsets can be hear you. used at the same time on an external call. 2. Press MUTE / again to resume the conversation.
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Page 24: Appendix
Appendix Troubleshooting If you have difficulty with the telephones, please try the suggestions below. For customer service, visit our website at www.vtechhotelphones.com or call 1-888-907-2007. For cordless telephone Question Suggestions • Make sure the power adapter is securely plugged into an outlet not controlled by a wall switch. - Page 25 Question Suggestions • Try all the above suggestions. • Make sure there is a dial tone before dialing. It is normal if the cordless handset takes a second or two to synchronize with the telephone base before producing a dial tone.
- Page 26 Question Suggestions • Make sure the cordless handset is placed in the telephone base or charging base correctly. The CHARGE LED should be on. • Remove the battery and then install it again. Charge it for up to 11 hours. •...
- Page 27 Question Suggestions • Make sure the telephone line cord and the power adapter are plugged in properly. • The cordless handset may be too far from the telephone base. Move it closer to the telephone base. • Adjust the setting of RF transmission power. It may be out of range.
- Page 28 Question Suggestions • Make sure the power cord is securely plugged into the telephone base. Plug the telephone base into a different working electrical outlet not controlled by a wall switch. • Move the cordless handset closer to the telephone base or adjust the setting of RF transmission power.
- Page 29 Question Suggestions • If the telephone is plugged in with a modem or a surge protector, plug the telephone (or modem/surge protector) into a different location. If this doesn’t solve the problem, relocate the telephone or modem farther apart from each other, or use a different surge protector.
- Page 30 Question Suggestions • If the telephone is not responding normally, put the cordless handset in the telephone base. If it does not fix the problem, try the following (in the order listed): 1. Disconnect the power to the telephone base. 2.
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Page 31: Warranty Program
If VTech’s authorized service representative repairs the Product, new or refurbished replacement parts may be used. If the Product is replaced, it may be replaced with a new or refurbished Product of the same or similar design. Repair or replacement of Product, at VTech’s option, is the exclusive remedy. - Page 32 Product is returned without them. VTech exceed the purchase price of the Product. In will charge the end user at then-current prices no event shall VTech be liable for any indirect, for each of the missing items. special, incidental, consequential, or similar damages (including, but not limited to lost profits 10.
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Page 33: Operating Range
Appendix cause interference to televisions and VCRs. To minimize or prevent such interference, do Operating range not place the telephone base of the cordless The cordless telephone operates with the telephone near or on top of a TV or VCR. If maximum power allowed by the Federal interference is experienced, moving the cordless Communications Commission (FCC). -
Page 34: Fcc, Acta And Ic Regulations
Appendix FCC Part 68 and ACTA This equipment complies with Part 68 of the FCC FCC, ACTA and IC regulations rules and with technical requirements adopted FCC Part 15 by the Administrative Council for Terminal This equipment has been tested and found Attachments (ACTA). - Page 35 VTech Hospitality limited warranty program in numbers (e.g., police, fire, medical) in these the user’s manual. locations. If you do store or test emergency numbers, please: To ensure safety of users, the FCC/ISEDC has established criteria for the amount of radio Remain on the line and briefly explain the frequency energy of the product.
- Page 36 2. This device must accept any interference, including interference that cause undesired operation of the device. Privacy of communications may not be ensured when using this telephone. Operation of 5150-5350 MHz is restricted to indoor use only. Avertissement ISEDC Cet appareil est compatible avec la licence de l’Innovation, la Science et le développement économique du Canada à...
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Page 37: Energy-Saving Charging Mode
Appendix To deactivate the energy-saving charging mode: Energy-saving charging mode 1. Slide the base power switch back to the on When this mode is activated, all telephone position. Then plug the power adapter or the functions, except handset battery charging, will Ethernet cable back in the telephone base to be disabled. -
Page 38: Maintenance
Avoid rough treatment by third parties that may arise through the use Place the handset down gently. Save the original of this product. VTech Communications, Inc. and packing materials to protect your telephone if its suppliers assume no responsibility for any you ever need to ship it. -
Page 39: Technical Specifications
Telephone base: • Power adapter - Input: 100-240V Output: 5.0V DC @ 1000mA - Manufacturer: VTech Telecommunications Limited - Model identifier: VT05EUS05100 - Use only the power adapter indicated above for the telephone base • Backup battery: 2.4V/550mA Ni-MH battery •... -
Page 40: Ng-A3411
Specifications are subject to change without notice. Copyright © 2022 VTech Communications, Inc. All rights reserved. 08/22. NG-A3411_NG-C3411HC_UG_V1_CEC_US_2022.08.08...