Can Send But Not Receive Faxes - Lexmark X6570 User Manual

Disconnect other equipment temporarily
To make sure the printer is working correctly, connect it directly to the telephone line. Disconnect any answering
machines, computers with modems, or telephone line splitters.
Check for paper jams
Check for and clear any paper jams. For more information, see "Jams and misfeeds troubleshooting" on
page 182.
Disable Call Waiting temporarily
Call Waiting can disrupt fax transmissions. Disable this feature before sending or receiving a fax. Call your telephone
company to obtain the keypad sequence for temporarily disabling Call Waiting.
Do you have Voice Mail service?
Voice Mail offered through your local telephone company may disrupt fax transmissions. To enable both Voice Mail
and the printer to answer calls:
•
See "Setting the distinctive ring" on page 79. Setting selections include single ring, double ring, triple ring, and
any ring.
•
Consider adding a second telephone line for the printer.
Check country code
Make sure the country code has been set for the country or region where you are operating the printer:
1
From the control panel, press Settings.
2
Press or repeatedly until Device Setup appears.
3
Press .
4
Press or repeatedly until Country appears.
5
Press .
6
Press or repeatedly until the country or region where you are operating the printer appears.
7
Press .
Is your printer memory full?
1
Dial the receiving number.
2
Scan the original document one page at a time.

Can send but not receive faxes

These are possible causes and solutions. Try one or more of the following:
Load paper
Load paper to print any faxes that have been stored in the printer.
Troubleshooting
179