Smart Hub Connection Test - Samsung QE49Q8 Series Service Manual

4-6. Smart Hub Connection Test

•
Network Test/Gateway Test
<TV>
Go to Menu > Support
„ Network / Gateway
• If it Fails:
TV to Router Connection Test in
9
„ DNS Test
• If it Fails:
DNS setting in "Network Settings"
9
• If DNS is set manually:
Settings are correct (may be set to 8.8.8.8 to prevent Netflix issues)
9
• If it still fails:
DNS Test with setting to Auto Mode
9
• If it fails both Manual & Auto problem is ISP or Router.
„ ISP Blocking
• If it Fails:
Internet Service Provider is Active.
9
With DNS setting at 8888.
9
With Hot Spot.
9
„ Samsung Server Test
• If it Fails:
Network Status.
9
• If OK:
Reset Smart Hub.
9
Terms of Agreement are accepted.
9
„ Samsung Apps Test
• If it Fails:
9 Reset Smart Hub.
Samsung Apps load correctly.
9
Perform "Apps Reset" in Factory Mode.
9
Go to Smart Hub and complete Terms of Agreement and set up information.
9
Samsung Apps load correctly.
9
Before selecting an App, allow Apps to load or failure wilre-occur.
9
> >
DNS Test ISP Blocking
<Router>
> Self Diagnosis > Smart Hub Connection Test
"Network Trouble
> >
Samsung Server Test Samsung Apps Test
<Internet>
shooting"
4. Troubleshooting
<Samsung Server>
4-13