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Fault
Detergent residue on
the dry laundry.
Insufficient cleaning.
HomeConnect is not
working correctly.
No connection to the
home network.
Cause and troubleshooting
Check whether the detergent used is suitable.
1.
→ "Detergents and care products", Page 37
Drain the dispenser.
2.
→ "Cleaning the detergent drawer", Page 50
Clean the dispenser.
3.
Refill the dispenser.
4.
→ "Filling the dispenser", Page 43
Basic dosage is not correctly adjusted.
If intelligent dosing is activated, reduce the basic
▶
dosage → Page 44.
Basic dosage is not correctly adjusted.
If intelligent dosing is activated, adjust the basic
▶
dosage → Page 44 correctly.
Detergent or care products have congealed in dis-
pensers of the intelligent dosing system.
Check whether the detergent used is suitable.
1.
→ "Detergents and care products", Page 37
Drain the dispenser.
2.
→ "Cleaning the detergent drawer", Page 50
Clean the dispenser.
3.
Refill the dispenser.
4.
→ "Filling the dispenser", Page 43
Unsuitable detergent added to the dispenser of the in-
telligent dosing system.
Check whether the detergent used is suitable.
1.
→ "Detergents and care products", Page 37
Drain the dispenser.
2.
→ "Cleaning the detergent drawer", Page 50
Clean the dispenser.
3.
Refill the dispenser.
4.
→ "Filling the dispenser", Page 43
Different causes are possible.
Go to www.home-connect.com.
▶
Wi-Fi is switched off.
→ "Activating Wi-Fi on the appliance", Page 47
▶
Wi-Fi is activated but a connection to your home net-
work cannot be established.
Ensure that the home network is available.
1.
Troubleshooting en
67
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