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Troubleshooting
1. Determine if the fans are running; if not, test the
ac power outlet.
2. Remove and reattach all cables. Check all cables,
connectors, and ports for damage.
3. Verify that configuration settings are correct.
4. Verify that the power-on self test (POST) runs
correctly.
Preparing to Call the IBM Product Help
Center
Gather the following information:
v Product model and serial number
v Proof of purchase
v Status of LEDs
v Description of problem
v Hardware and software configuration
If possible be near your 8275-416. The technical
support representative might want to walk you
through a procedure during the call.
Placing a Call to the IBM Product Help
Center
v In the U.S.A, call the IBM PC HelpCenter at
1-800-772-2227.
v In Canada, call HelpPC at 1-800-426-7378
(1-800-IBM-SERV).
v Outside the U.S.A. and Canada, contact your
place of purchase or your local IBM branch office.
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