Troubleshooting Tables; Cd Or Dvd Drive Problems - IBM IntelliStation A Pro 6217 Service Manual

Troubleshooting tables

Use the troubleshooting tables to find solutions to problems that have identifiable
symptoms.
If you cannot find the problem in these tables, see "Starting the diagnostic programs
and viewing the test log" on page 40 to test the computer.
If you have just added new software or a new optional device and the computer is
not working, complete the following steps before using the troubleshooting tables:
v Remove the software or device that you just added.
v Run the diagnostic tests to determine whether the computer is running correctly.
v Reinstall the new software or new device.

CD or DVD drive problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, Machine Type 6217," on page 67 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
Symptom
CD or DVD drive is not
recognized.
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IBM IntelliStation A Pro Type 6217: Problem Determination and Service Guide
Action
1. Make sure that:
v The IDE channel to which the CD or DVD drive is attached (primary or
secondary) is enabled in the Configuration/Setup Utility program.
v All cables and jumpers are installed correctly.
v The correct device driver is installed for the CD or DVD drive.
2. Run CD or DVD drive diagnostic programs.
3. Reseat the following components:
a. CD or DVD drive
b. CD or DVD drive cable
c. (Trained service technician only) System board
4. Replace the following components one at a time, in the order shown, restarting
the computer each time:
a. CD or DVD drive
b. CD or DVD drive cable
c. (Trained service technician only) System board