Table of Contents
Advertisement
Chapter 5. Troubleshooting
If you encounter problems when running the drive, refer to the flowchart in
Figure 5-1. For explanations of codes on the Single-character Display (SCD), see
"Single-character Display (SCD)" on page 3-1. Please review the"Pre-Call
Checklist" on page 5-4 before calling IBM Technical Support.
Figure 5-1. Flowchart for analyzing maintenance problems
Procedure 1: Determining Firmware Level and Capturing Drive Dump
Customers are responsible for updating Firmware. For optimum performance, the
customer must obtain the latest level of firmware for the unit by downloading the
firmware from the web site http://www.ibm.com/support/fixcentral.
© Copyright IBM Corp. 2010
Start
Does the
Tape Drive
power on?
Yes
Does air flow
from the fan?
Yes
Does the
SCD and fault
light indicate
an error?
No
Does the tape
cartridge load and
unload properly?
Yes
Does the
Tape Drive
correctly
communicate
with the server?
Yes
1. If you are still having
problems running the Tape
Drive refer to the pre-call
checklist in this chapter
before calling IBM Technical
Support.
2. Contact IBM Technical
Support.
1. Try another electrical outlet.
2. Try another power cord.
No
3. Refer to the pre-call checklist in this chapter before calling
IBM Technical Support.
4. Contact IBM Technical Support.
No
Refer to the pre-call checklist in this chapter before calling
IBM Technical Support. Contact IBM Technical Support.
1. Refer to the section about codes on the single-character
display in this guide.
Yes
2. Ensure that the latest level of firmware is installed on the
drive (refer to Procedure 1 in this chapter).
3. Refer to the pre-call checklist in this chapter before calling
IBM Technical Support.
4. Contact IBM Technical Support.
No
Refer to Procedure 2 in this chapter.
Ensure that the SAS communication path
No
between the host and the drive is functioning properly
(refer to Procedures 3 and 4 in this chapter).
5-1
Advertisement
Table of Contents
