Polycom VVX 301 Quick User Manual

Polycom VVX 301 and VVX 311
® ®
Desktop Telephones
Quick User Guide
This guide covers the basic features and operation of the
Polycom model VVX 301 and VVX 311 telephones with
Polycom UC Firmware 5.5.1 or later and SIP 5.8.0 or
later. The functionality is basically the same for these two
models.
For more information, access the Star2Star Phone and
Features Guide from the Star2Star Knowledge Base at
knowledge.star2star.com.
Note that these instructions cover the operation of the
Polycom phones on the StarCloud + platform.
Copyright 2019, Star2Star Communications
Star2Star is registered trademarks of Star2Star Communications
Polycom is a registered trademark of Polycom, Inc.
January 2019
Phone Views:
Three main views are available. Press
screen from the Lines, Calls, or Active Call screen
• Home View - Displays icons to access phone functions.
Use the right, left, up and down arrow keys to display more
icons.
• Lines View - Displays Lines, Favorites and soft keys. This is
the default view.
If the phone is idle, press the Line key to access the Dialer.
• Calls View - Displays a list of all the calls.
The following colors indicate Call statuses:
• Medium gray - Active call.
• Dark gray - Incoming call.
• White - Held call.
Use the up and down arrow keys to highlight a call.
Use the soft keys to control the selected call.
• Active Calls View - Use the handset, speakerphone, or
headset for calls. Only one call can be active at a time.
Active Calls View, continued:
During a call, change modes by lifting the handset or by
to display the Home
pressing
While in Calls view, switch to Lines view by pressing More >
Lines. Switch back to Calls view by pressing More > Calls.
Place a Call:
Use the handset, speakerphone or headset for calls. Place a
call with one of the following methods:
• From Home or Lines view, select New Call. Enter the
phone number and Send. Press
• Lines view, enter the phone number and Dial. Use the
handset or press
• From Lines view, press the Line key. Enter the phone
number and Send.
Note: Place calls quickly by selecting a Recent Call, a
Favorite or a number in the Contact Directory.
Answer a Call:
Use one of the following to answer a call:
• Handset - Pick up the handset.
• Speakerphone - Press
• Headset - Press
To answer a new call while on an Active call, press Answer.
The current call is placed on Hold.
End a Call:
To end an Active call use one of the following options:
•
Replace the handset.
•
Press End Call.
To end a call on Hold, navigate to Calls view and highlight the
Held call. Press Resume > End Call.
Hold a Call:
During an Active call, select Hold. From Calls view, verify the
call is highlighted and press Hold.
To resume a held call, press Resume or
Transfer a Call:
From Calls view, press Transfer to use the default transfer type
and call the other party. (Press and hold Transfer to select a
transfer type)
• For Attended Transfer, after hearing the ring-back or after
speaking with the person, press Transfer or
• If the Transfer type is set to Blind, the call is transferred
immediately.
or .
or .
or .
or Answer.
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