VeriFone VX 520G Installation Manual
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VeriFone VX 520G Installation Manual

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VX 520G
Installation Guide
VeriFone Part Number DOC252-003-EN-B, Revision C.3

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  • Page 1 VX 520G Installation Guide VeriFone Part Number DOC252-003-EN-B, Revision C.3...
  • Page 2 VeriFone, Inc. The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose.

  • Page 3: Table Of Contents

    ONTENTS ........5 R EF AC E Audience.
  • Page 4 VeriFone Cleaning Kit ........

  • Page 5: Preface

    4, Maintenance. Explains how to maintain your VX 520 terminals. Chapter VeriFone Service and Support. Provides information on contacting your local VeriFone representative or service provider, and information on how to order accessories or documentation from VeriFone. Chapter Troubleshooting Guidelines. Provides troubleshooting guidelines, should you encounter a problem in terminal installation and configuration.

  • Page 6: Conventions And Acronyms

    You must install a roll of thermal- book titles or emphasis. sensitive paper in the printer. The courier type face is Courier http://www.verifone.com used while specifying onscreen text, such as text that you would enter at a command prompt, or to provide an URL.
  • Page 7 Merchandise Return Authorization MSAM Micromodule-Size Security Access Module Payment Card Industry PIN-Entry Devices Personal Identification Number Random Access Memory RJ-11 Registered Jack 11 RJ-45 Registered Jack 45 RS-232 Recommended Standard 232 Security Access Module VeriFone Part Number VX 520 I NSTALLATION UIDE...
  • Page 8 REFACE Conventions and Acronyms VX 520 I NSTALLATION UIDE...

  • Page 9: Hapter

    HAPTER Terminal Overview Use this chapter to find out more about the features and benefits of VX 520 terminals. The VX 520 D/E and GPRS terminal comes with an internal thermal printer (ITP) while the VX 520 Sprocket terminal comes with a dot-matrix, sprocket-fed printer.

  • Page 10: Vx 520 Terminal

    The VX 520 terminal uses a robust, sleek, and highly functional design. NOTE VeriFone ships variants of the VX 520 terminals for different markets. Your terminal may have a different configuration from the features described in this section. Figure 1...
  • Page 11 NOTE The connectivity ports are easily accessible from the underside of the terminal. NOTE VeriFone ships variants of the VX 520 terminals for different markets. Your terminal may have a different configuration from the features described in this section. Performance •...
  • Page 12 • The VX 520 series of terminals ensures uncompromising reliability from VeriFone, the worldwide leader in POS solutions. • The VX 520 GPRS series meets the needs of TablePAY, DeliveryPAY, and CarsidePAY markets.

  • Page 13: Vx 520 Sprocket Terminal

    ERMINAL VERVIEW VX 520 Sprocket Terminal VX 520 Sprocket This section provides a brief description of the VX 520 Sprocket terminal: Terminal • An optional configuration of the VX 520 replaces the thermal printer with a sprocket printer, an additional telephone port (RJ-11) and power buttons. •...
  • Page 14 • The VX 520 Sprocket series of terminals ensures uncompromising reliability from VeriFone, the worldwide leader in POS solutions. True Multi-Application Capability • The VX 520 Sprocket terminal offers 32 MB of RAM, and 128 MB Flash memory, which supports multiple applications on a single terminal.

  • Page 15: Hapter

    HAPTER Terminal Setup Use this chapter to set up and use your VX 520 terminal. Package contents and setup procedures may vary for different VX 520 models: The standard VX 520 uses thermal paper rolls while the VX 520 Sprocket uses carbonized paper sheets.

  • Page 16: Vx 520 Setup

    ERMINAL ETUP VX 520 Setup VX 520 Setup This section describes the setup procedures for the VX 520 terminal. You will learn about: • Selecting Terminal Location • Unpacking the Shipping Carton • Examining Terminal Features • Installing the Smart Battery (VX 520 GPRS Only) •...
  • Page 17 Do not use a terminal that has been damaged or tampered with. The VX 520 CAUTION terminal comes equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your VeriFone representative or service provider immediately. Save the shipping carton and packing material for future repacking or moving the terminal.

  • Page 18: Examining Terminal Features

    SMART CARD READER Figure 3 VX 520 Terminal Features (Front Panel) NOTE VeriFone ships variants of the VX 520 terminals for different markets. Your terminal may have a different configuration from the features described in this section. Front Panel The front panel includes the following features: •...
  • Page 19 NOTE VeriFone ships variants of the VX 520 terminal for different markets. Your terminal may have a different configuration. However, the basic processes described in this guide remain the same, regardless of terminal configuration.
  • Page 20 ERMINAL ETUP VX 520 Setup Figure 4 Figure 5 show how to open the rear cover of the VX 520 terminals. Figure 4 Opening the VX 520 D/E Rear Cover Figure 5 Opening VX 520 GPRS Rear Cover VX 520 I NSTALLATION UIDE...
  • Page 21 ERMINAL ETUP VX 520 Setup Figure 6 Figure 8 show the connection ports for the VX 520 terminal. POWER PORT RS-232 SERIAL PORT RJ-11 TELEPHONE PORT Figure 6 VX 520 D/E Power and Connection Ports POWER PORT RS-232 SERIAL PORT RJ-11 TELEPHONE PORT Figure 7 VX 520 GPRS Power and Connection Ports...
  • Page 22 ERMINAL ETUP VX 520 Setup HOST USB PORT ETHERNET PORT CLIENT USB PORT Figure 8 Additional VX 520 D/E Connection Ports HOST USB PORT ETHERNET PORT CLIENT USB PORT Figure 9 VX 520 GPRS Additional Connection Ports WARNING Do not connect the terminal to the power supply until all the peripherals are attached.
  • Page 23 ERMINAL ETUP VX 520 Setup To use the The connection ports offer multiple connectivity for the VX 520 terminal. Please connection ports refer to the following list of peripheral devices for the connectivity options. Host USB Port • PP1000 USB •...

  • Page 24: Installing The Smart Battery (Vx 520 Gprs Only)

    ERMINAL ETUP VX 520 Setup Installing the Smart The smart battery fits in a slot on the back of the VX 520 GPRS terminal. The Battery (VX 520 locking tab clicks when the battery is in place. The slot is keyed, so that there is GPRS Only) only one way to insert the battery.

  • Page 25: Establishing Telephone Line Connections

    ERMINAL ETUP VX 520 Setup Establishing Connect the telephone cord to the communication port on the terminal, then route Telephone Line it directly to a telephone wall jack (see Figure 12). This is a direct connection and Connections the line is dedicated to the terminal. Figure 12 VX 520 D/E Direct Telephone Connection RJ-11...
  • Page 26 Poor-quality paper can jam the printer and create excessive paper dust. To order CAUTION high-quality VeriFone paper, refer to Accessories and Documentation. Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact, friction, temperature, humidity, and oils affect the color and storage characteristics of the paper.
  • Page 27 ERMINAL ETUP VX 520 Setup Figure 15 Loading Paper Roll Pull paper up past the glue residue. Close the paper roll cover by gently pressing directly on the cover until it clicks shut, allowing a small amount of paper past the glue residue to extend outside the printer door.

  • Page 28: Installing/Replacing Msam Cards

    MSAM cards or you may need to replace old cards. CAUTION Observe standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. VeriFone recommends using a grounded anti-static wrist strap. To install or replace Remove the power cord from the power outlet.
  • Page 29 ERMINAL ETUP VX 520 Setup Hold the MSAM cardholder panel, grasp firmly and pull upward to expose the MSAM slots. Figure 19 Removing VX 520 D/E MSAM Cover Figure 20 Removing VX 520 GPRS MSAM Cover Remove any previously installed MSAM card by sliding the card from the MSAM cardholder.

  • Page 30: Installing/Replacing Sim Card (Vx 520 Gprs Only)

    ERMINAL ETUP VX 520 Setup Install an MSAM card by carefully sliding it into the slot until it is fully inserted. Figure 21 Installing a VX 520 D/E MSAM Card Figure 22 Installing a VX 520 GPRS MSAM card Before inserting the MSAM card, position it as shown in Figure 21, with the card’s NOTE...

  • Page 31: Connecting Optional Devices

    Different terminals support different devices, so for more information about optional devices, please contact your VeriFone distributor. Optional Device Connections The VX 520 terminal has a port that can operate either as a PIN pad port or an RS-232 port, depending on the power source available.
  • Page 32 NOTE When the VX 520 terminal is powered via the corded power supply, the terminal provides 4.0 A at 9.3V DC. This power will drive most VeriFone accessories. Contact your local VeriFone representative for more information. Remove the VX 520 terminal rear cover.
  • Page 33 ERMINAL ETUP VX 520 Setup Insert the larger RJ-45-type connector on the other end of the PIN pad cable into the PIN pad serial port on the terminal. Figure 25 provides an example of a smart card reader and PIN pad connection to the PIN pad serial port. RS-232 Figure 25 VX 520 D/E Sample PIN Pad Connection...
  • Page 34 VX 520 Setup Connecting ECRs to The VX 520 terminal also supports Electronic Cash Registers (ECR). Contact the VX 520 your VeriFone representative or visit the online store at www.store.verifone.com for information on these devices. Figure 27 provides an example of a peripheral connection to the USB port.

  • Page 35: Connecting The Terminal Power Pack

    Although the VX 520 terminal has an internal thermal printer, it may be convenient to print larger print runs (for example, daily or weekly reports) to an external printer. The VX 520 terminal supports the VeriFone P250, P350, P900, and P950 external printers. Contact your VeriFone representative or visit the online store at www.store.verifone.com...
  • Page 36 When the terminal has power, the terminal lights are activated and the LED indicator remains lit. If an application is loaded in the terminal, it starts after the initial VeriFone copyright screen and usually displays a unique copyright screen. If no application...

  • Page 37: Charging The Smart Battery (Vx 520 Gprs Only)

    ERMINAL ETUP VX 520 Setup Charging the Smart After unpacking your VX 520 GPRS terminal, install the battery and connect the Battery (VX 520 power pack to the unit for 6 hours or until fully charged. GPRS Only) The smart battery has a safety circuit to protect the Li-ion cells from overcharging and over-discharging.

  • Page 38: Using The Smart Card Reader

    ERMINAL ETUP VX 520 Setup Using the Smart The smart card transaction procedure may vary from one application to another. Card Reader Verify the procedure with your application provider before performing a smart card transaction. To conduct a smart Position a smart card with the contacts facing upward (see Figure 32).

  • Page 39: Vx 520 Specifications

    HAPTER Specifications This chapter discusses power requirements, dimensions, and other specifications of the VX 520 terminals: • VX 520 Specifications • VX 520 Sprocket Specifications VX 520 I NSTALLATION UIDE...
  • Page 40 PECIFICATIONS VX 520 Specifications VX 520 Specifications Power VX 520 terminal: 9.3V DC; 4.0 A The VX 520 uses an 18-watt wall-mount power supply (VPN: XXXXXXXXX) as a NOTE standard power source. An optional 36-watt power supply (VPN: XXXXXXXXX) may also be used for all other variants of the VX 520. However, the VX 520 GPRS requires the 36-watt power supply to optimize battery charging.

  • Page 41: Power

    PECIFICATIONS VX 520 Sprocket Specifications VX 520 Sprocket Specifications Power VX 520 Sprocket terminal: 24V DC; 1.7 A DC Power Pack UL, ITE listed, LPS power supply: Input rated: 100 - 240V AC, 50/60 Hz Output rated: 24V DC; 1.7 A Barrel connector polarity: –...
  • Page 42 PECIFICATIONS VX 520 Sprocket Specifications VX 520 I NSTALLATION UIDE...

  • Page 43: Clean The Terminal

    Smart Card Do not attempt to clean the smart card reader. Doing so may void any warranty. Reader For smart card reader service, contact your VeriFone distributor or service provider. VX 520 I NSTALLATION UIDE...
  • Page 44 AINTENANCE Smart Card Reader VX 520 I NSTALLATION UIDE...

  • Page 45: Blank Display

    Using an incorrectly rated power supply may damage the terminal or cause it not CAUTION to work as specified. Use only a VeriFone-supplied power pack with the correct output ratings. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal.

  • Page 46: Terminal Does Not Dial Out

    Install printer paper. • If the problem persists, it may be due to poor paper quality. Install a new roll of higher-quality paper. CAUTION Poor-quality paper may jam the printer. To order high-quality VeriFone paper, refer to Accessories and Documentation. Keypad Does...

  • Page 47: Transactions Fail To Process

    If they are not experiencing difficulties with their line, contact the telephone company and have your line checked. • If the telephone line works, contact your local VeriFone representative for assistance. VX 520 I NSTALLATION...

  • Page 48: Printer Does Not Print

    • Verify that the printer roller and paper roll dust cover are properly installed. • If the problem persists, contact your VeriFone distributor or service provider. Terminal Display • Connect the terminal in to a known-good power supply (if you have one) to Does not Show see if this clears the problem.

  • Page 49: Return A Terminal Or Smart Battery For Service

    • International – Contact your VeriFone representative Return a Before returning a VX 520 terminal to VeriFone, you must obtain an MRA number. Terminal or The following procedure describes how to return one or more VX 520 terminals, or Smart Battery smart batteries for repair or replacement (U.S.

  • Page 50: Accessories And Documentation

    Keep a record of the following items: • Assigned MRA number(s). • VeriFone serial number assigned to the VX 520 terminal you are returning for service or repair (terminal serial numbers are located on the bottom of the unit). •...

  • Page 51: Spare Battery

    49 mm (1.93 in) diameter, 57 mm (2.24 in) wide Supplementary STA252-001-01-A Swivel stand Hardware STA252-005-01-A Wall-mount stand VeriFone Cleaning VPN 02746-01 Cleaning kit Telephone Line VPN CBL000-001-01-A 2.1 meter (7 foot) telephone line cord, black, with Cord modular RJ-11-type connectors...
  • Page 52 ERVICE AND UPPORT Accessories and Documentation VX 520 I NSTALLATION UIDE...

  • Page 53: Index

    NDEX VeriFone external printers accessories documentation installation ordering connecting a PIN pad to VX 520 power packs connecting a PIN pad to VX 520 Sprocket printer paper installation VX 520 spare battery connecting a smart card reader to VX 520...
  • Page 54 VX 520 Sprocket power connecting VX 520 Sprocket temperature VX 520 temperature paper for integrated printers technical support paper jams contacting VeriFone troubleshooting returning a terminal for repair or replacement peripheral devices telephone line connections troubleshooting telephone line cords peripherals...
  • Page 55 NDEX troubleshooting VX 520 GPRS VX 520 Sprocket multi-application capability power button functions power buttons VX 520 Sprocket terminal benefits VX 520 Sprocket terminals electrical considerations VX 520 terminal benefits VX 520 terminals electrical considerations VX 520 I NSTALLATION UIDE...
  • Page 56 VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA Tel: (800) VeriFone (837-4366) www.verifone.com VX 520 Installation Guide VeriFone Part Number DOC252-003-EN-B, Revision C.3...

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