Possible Printer Problems - Intermec PK80 Series User Manual

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Chapter 4 Troubleshooting

Possible Printer Problems

Symptom
Printer does not communicate with
the mobile computer.
Double-spacing on application re-
ports but single-spacing on self-test.
Printer emits 1 or 2 beeps or blinking
green light is the only indicator.
Printer emits 2 sets of 3 beeps
Printer works but either or both
LEDs do not work.
Printer does not work.
Printer is emitting 4 sets of 2 beeps
and has stopped printing.
No paper feed (paper jam). When I
pull the paper toward the roller the
paper is resistant.
38
The following table lists actual printing problems, possible causes, and ac-
tions you should take to correct a problem. Call 800-755-5505 or
425-356-1799 if you are advised to contact Customer Support.
Test or Cause
Incorrect protocol selection.
Check line 11 on the self-test report,
if "CF+LF" then this is an incorrect
configuration.
Printer mechanism does not have ad-
equate power for printing. The 12 V
may be under or over voltage fault.
(Note: Error lights do not flash if high
voltage.)
Printer out of paper.
Discrete cable connecting user panel
board to pivot frame assembly is
loose.
(1) No voltage.
(2) Voltage too high or too low.
(3) No data input.
The printer had detected a paper jam
during homing.
(1) Paper tray or dashboard mount
may be too full.
(2) The paper perforation may be
torn.
(3) The paper may be wrinkled,
creased, moist, or perforations may
be missing.
Solution
Contact Customer Support.
Contact Customer Support.
Check power supply if one is used. If
power supply, adjust supply voltage
to 11–15 volts. Check the vehicle
charge cable (see the PK8X Series
80-Column Printer Installation In-
structions for information).
Press the Forward button to stop the
beeps. Reload paper — see page 15
for instructions. If the "paper out"
condition still exists, the printer will
beep again.
Call Customer Support or send the
printer in for hardware repair.
(1) Adjust supply voltage to 11–15
volts.
(2) Adjust supply voltage to 11–15
volts.
(3) Tighten computer connections.
Power off the printer, clear the jam
as advised below, then power on or
awaken the printer.
(1) Ensure there are fewer than 200
3-ply sheets in the paper tray or dash-
board mount.
(2) Remove the torn paper, load and
center a clean stack of paper, and ad-
just the pinfeed holders. See page 20
for instructions.
(3) Replace the paper.
PK80 Series 80-Column User's Manual