Lexmark CS943 User Manual

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CS943 Printer

User's Guide

May 2022

www.lexmark.com

Machine type:

5080

Model:

435

Table of Contents

Summary of Contents for Lexmark CS943

Page 1 CS943 Printer User's Guide May 2022 www.lexmark.com Machine type: 5080 Model:...
Page 2: Table Of Contents
Contents Contents Safety information..................5 Conventions................................5 Product statements............................. 5 Learn about the printer................8 Finding information about the printer......................8 Finding the printer serial number........................9 Printer conﬁgurations............................10 Using the control panel............................ 12 Understanding the status of the indicator light..................12 Selecting paper..............................13 Set up, install, and conﬁgure..............
Page 3 Contents Conﬁguring conﬁdential jobs........................170 Printing conﬁdential and other held jobs....................170 Printing a font sample list..........................171 Printing a directory list............................. 171 Placing separator sheets between copies....................171 Stapling printed sheets............................171 Punching holes in printed sheets........................ 172 Folding printed sheets............................172 Using offset stacking in printed sheets...................... 173 Canceling a print job............................
Page 4 Enabling the USB port........................... 339 Clearing jams..............................340 Network connection problems........................373 Hardware options problems.........................375 Issues with supplies............................377 Paper feed problems............................378 Color quality problems........................... 381 Contacting customer support........................383 Recycle and dispose................384 Recycling Lexmark products........................384 Recycling Lexmark packaging........................384 Notices....................... 385 Index......................395...
Page 5: Safety Information
CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this product. The use of non-Lexmark surge protection devices may result in a risk of ﬁre, property damage, or poor printer performance.
Page 6 CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters. CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Page 7 Safety information CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble, or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions and local regulations.
Page 8: Learn About The Printer
Find it here Initial setup instructions See the setup documentation that came with the printer. • Go to www.lexmark.com/downloads, search for Printer software your printer model, and then in the Type menu, • Print or fax driver select the driver, ﬁrmware, or utility that you need.
Page 9: Finding The Printer Serial Number
In other countries and regions—See the printed warranty that came with the printer. Product Information Guide—See the documentation that came with the printer or go to http://support.lexmark.com. Information on Lexmark digital passport Go to https://csr.lexmark.com/digital- passport.php. Finding the printer serial number...
Page 10: Printer Configurations
Learn about the printer Locate the serial number at the left side of the printer. Printer conﬁgurations Note: Make sure to conﬁgure the printer on a ﬂat, sturdy, and stable surface. Basic model Control panel Standard bin Standard 2 x 520-sheet tray Multipurpose feeder...
Page 11 CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters. CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Page 12: Using The Control Panel
Learn about the printer Staple, hole punch ﬁnisher Note: Supported only if an optional tray or spacer is installed. Trifold/Z‑fold ﬁnisher Note: Supported only if an optional tray or spacer is installed. Booklet ﬁnisher Note: Supported only if an optional tray or spacer is installed. Optional 2000-sheet tandem tray Optional 2000-sheet tray Paper transport...
Page 13: Selecting Paper
Learn about the printer Indicator light Printer status Blinking amber The printer is in Deep Sleep or Hibernate mode. Selecting paper Paper guidelines Use the appropriate paper to prevent jams and help ensure trouble‑free printing. • Always use new, undamaged paper. •...
Page 14 Learn about the printer Before printing, store paper in its original wrapper for 24 to 48 hours. The environment in which the paper is stored must be the same as the printer . Extend the time several days if the storage or transportation environment is very different from the printer environment.
Page 15 Learn about the printer • Do not store anything on top of individual paper packages. • Take paper out of the carton or wrapper only when you are ready to load it in the printer. The carton and wrapper help keep the paper clean, dry, and ﬂat. Selecting preprinted forms and letterhead •...
Page 16 Learn about the printer Paper size Standard 2 x Multipurpose Envelope tray Two‑sided 520‑sheet tray feeder printing Arch B 304.8 x 457.2 mm (12 x 18 in.) Executive 184.2 x 266.7 mm (7.25 x 10.5 in.) Folio 215.9 x 330.2 mm (8.5 x 13 in.) Hagaki 100 x 148 mm...
Page 17 Learn about the printer Paper size Standard 2 x Multipurpose Envelope tray Two‑sided 520‑sheet tray feeder printing SRA3 320.04 x 449.58 mm (12.6 x 17.7 in.) Statement 139.7 x 215.9 mm (5.5 x 8.5 in.) Universal 7 3/4 Envelope 98.4 x 190.5 mm (3.875 x 7.5 in.) 9 Envelope 98.4 x 225.4 mm...
Page 18 Learn about the printer Paper sizes supported by the optional trays Paper size Optional 2 x 520-sheet Optional 2000-sheet Optional 2000-sheet tray tandem tray tray 297 x 420 mm (11.69 x 16.54 in.) 210 x 297 mm (8.27 x 11.7 in.) 148 x 210 mm (5.83 x 8.27 in.) 105 x 148 mm...
Page 19 Learn about the printer Paper size Optional 2 x 520-sheet Optional 2000-sheet Optional 2000-sheet tray tandem tray tray Legal 215.9 x 355.6 mm (8.5 x 14 in.) Letter 215.9 x 279.4 mm (8.5 x 11 in.) Oﬁcio (Mexico) 215.9 x 340.4 mm (8.5 x 13.4 in.) SRA3 320.04 x 449.58 mm...
Page 20 Learn about the printer Paper sizes supported by the output bins Paper size Standard bin Dual catch bin Stack Offset Stack 297 x 420 mm (11.69 x 16.54 in.) 210 x 297 mm (8.27 x 11.7 in.) 148 x 210 mm (5.83 x 8.27 in.) 105 x 148 mm (4.13 x 5.83 in.)
Page 21 Learn about the printer Paper size Standard bin Dual catch bin Stack Offset Stack Ledger 279.4 x 4431.8 mm (11 x 17 in.) Legal 215.9 x 355.6 mm (8.5 x 14 in.) Letter 215.9 x 279.4 mm (8.5 x 11 in.) Oﬁcio (Mexico) 215.9 x 340.4 mm (8.5 x 13.4 in.)
Page 22 Learn about the printer Paper size Standard bin Dual catch bin Stack Offset Stack C5 Envelope 162 x 229 mm (6.38 x 9.01 in.) DL Envelope 110 x 220 mm (4.33 x 8.66 in.) Loads only in short‑edge orientation. Loads only in long‑edge orientation. Supports paper sizes ranging from 88.9 x 98.38 mm (3.5 x 3.87 in.) to 320.04 x 1320.8 mm (12.6 x 52 in.).
Page 23 Learn about the printer Paper size Staple ﬁnisher Staple, hole punch ﬁnisher Stack Offset Staple Stack Offset Staple Hole punch Arch B 304.8 x 457.2 mm (12 x 18 in.) Banner Max width: 215.9 mm (8.5 in.) Max length: 1320.8 mm (52 in.) Executive 184.2 x 266.7 mm...
Page 24 Learn about the printer Paper size Staple ﬁnisher Staple, hole punch ﬁnisher Stack Offset Staple Stack Offset Staple Hole punch Letter 215.9 x 279.4 mm (8.5 x 11 in.) Oﬁcio (Mexico) 215.9 x 340.4 mm (8.5 x 13.4 in.) SRA3 320.04 x 449.58 (12.6 x 17.7 in.) Statement...
Page 25 Learn about the printer Paper size Staple ﬁnisher Staple, hole punch ﬁnisher Stack Offset Staple Stack Offset Staple Hole punch DL Envelope 110 x 220 mm (4.33 x 8.66 in.) Loads only in short‑edge orientation. Loads only in long‑edge orientation. Supports paper sizes ranging from 88.9 x 98.38 mm (3.5 x 3.87 in.) to 296.93 x 431.8 mm (11.69 x 17 in.).
Page 26 Learn about the printer Paper size Trifold/Z‑fold ﬁnisher Booklet ﬁnisher Trifold Z‑fold Stack Offset Staple Hole punch Fold Banner Max width: 215.9 mm (8.5 in.) Max length: 1320.8 mm (52 in.) Executive 184.2 x 266.7 mm (7.25 x 10.5 in.) Folio 215.9 x 330.2 mm (8.5 x 13 in.)
Page 27 Learn about the printer Paper size Trifold/Z‑fold ﬁnisher Booklet ﬁnisher Trifold Z‑fold Stack Offset Staple Hole punch Fold SRA3 320.04 x 449.58 (12.6 x 17.7 in.) Statement 139.7 x 215.9 mm (5.5 x 8.5 in.) Universal 7 3/4 Envelope 98.4 x 190.5 mm (3.875 x 7.5 in.) 9 Envelope 98.4 x 225.4 mm...
Page 28 Learn about the printer Supported paper types Paper types supported by the standard tray, MPF, envelope tray, and two‑sided printing Paper type Standard 2 x Multipurpose feeder Envelope tray Two‑sided printing 520‑sheet tray Bond Card Stock Colored Paper Custom Type Envelope Glossy Heavy Glossy...
Page 29 Learn about the printer Paper type Optional 2 x 520-sheet Optional 2000-sheet Optional 2000-sheet tray tray tandem tray Glossy Heavy Glossy Heavy Paper Labels Letterhead Light Paper Plain Paper Preprinted Recycled Rough Envelope Rough Cotton Transparencies Vinyl Labels Paper types supported by the output bins Paper type Standard bin Dual catch bin...
Page 30 Learn about the printer Paper type Standard bin Dual catch bin Stack Offset Stack Preprinted Recycled Rough Envelope Rough Cotton Transparencies Vinyl Labels Paper types supported by the staple ﬁnisher and the staple, hole punch ﬁnisher Paper type Staple ﬁnisher Staple, hole punch ﬁnisher Stack Offset...
Page 31 Learn about the printer Paper types supported by the trifold/Z‑fold ﬁnisher and the booklet ﬁnisher Paper type Trifold/Z‑fold ﬁnisher Booklet ﬁnisher Trifold Z‑fold Stack Offset Staple Hole punch Fold Bond Card Stock Colored Paper Custom Type Envelope Glossy Heavy Glossy Heavy Paper Labels Letterhead...
Page 32 Learn about the printer Supported paper weights Standard or optional 2 x Multipurpose feeder Envelope tray Optional 2000-sheet 520-sheet tray, and optional tray 2000-sheet tandem tray 60–256 g/m 60–216 g/m 75–90 g/m 60–216 g/m (12–68‑lb bond) (12–57‑lb bond) (20–24‑lb bond) (12–57‑lb bond) Notes: •...
Page 33: Set Up, Install, And Configure
Set up, install, and conﬁgure Set up, install, and conﬁgure Selecting a location for the printer • Leave enough room to open trays, covers, and doors and to install hardware options. • Set up the printer near an electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 34: Attaching Cables
Set up, install, and conﬁgure Right side 400 mm (15.7 in.) Front 444.5 mm (17.5 in.) Left side 120 mm (4.8 in.) Attaching cables CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
Page 35: Setting Up And Using The Home Screen Applications
Set up, install, and conﬁgure Setting up and using the home screen applications Using the home screen Note: Your home screen may vary depending on your home screen customization settings, administrative setup, and active embedded solutions. Icon Function Stop or Cancel button Stop the current printer task. Status/Supplies •...
Page 36 Set up, install, and conﬁgure • If you are using a proxy server, then temporarily disable it to load the web page correctly. Click Settings > Device > Home Screen Customization. Do one or more of the following: • To add an icon to the home screen, click , select the app name, and then click Add.
Page 37 Set up, install, and conﬁgure Note: You can remove the ﬂash drive after the slide show starts, but the images are not stored in the printer. If the slide show stops, then insert the ﬂash drive again to view the images. Using Customer Support Notes: •...
Page 38 Set up, install, and conﬁgure Select an Address protocol type, and then do one of the following: • For HTTP and HTTPS, type the URL that you want to bookmark. • For HTTPS, make sure to use the host name instead of the IP address. For example, type myWebsite.com/sample.pdf instead of typing 123.123.123.123/sample.pdf.
Page 39: Setting Up And Using The Accessibility Features
Set up, install, and conﬁgure Setting up and using the accessibility features Activating Voice Guidance From the home screen In one motion and using one ﬁnger, slowly swipe left then up on the display until you hear a voice message. Using two ﬁngers, touch OK.
Page 40 Set up, install, and conﬁgure Gesture Function Double‑tap the home icon using two Deactivate the Accessibility mode. ﬁngers Triple‑tap using one ﬁnger Zoom in or zoom out text and images. Swipe right or swipe down using one Move to the next item on the screen. ﬁnger Swipe left or swipe up using one Move to the previous item on the screen.
Page 41: Loading Paper And Specialty Media
Set up, install, and conﬁgure Adjusting the Voice Guidance speech rate From the home screen, touch Settings > Device > Accessibility > Speech Rate. Select the speech rate. Adjusting the default headphone volume From the home screen, touch Settings > Device > Accessibility. Adjust the headphone volume.
Page 42 Set up, install, and conﬁgure Enabling the Multiple Universal Sizes setting From the home screen, touch Settings > Device > Maintenance > Conﬁguration Menu > Tray Conﬁguration. Enable the Multiple Universal Sizes setting. Loading the 520-sheet tray CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed.
Page 43 Set up, install, and conﬁgure Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side faceup. When loading letterhead or prepunched paper, do either of the following: For one‑sided, long‑edge printing • Load letterhead faceup with the header toward the back of the tray. •...
Page 44 Set up, install, and conﬁgure • Load prepunched paper faceup with the holes against the front of the tray. For two‑sided, long‑edge printing • Load letterhead facedown with the header toward the back of the tray. • Load prepunched paper facedown with the holes against the right side of the tray. For two‑sided, short‑edge printing •...
Page 45 Set up, install, and conﬁgure • Load prepunched paper facedown with the holes against the back of the tray. Notes: • Do not slide paper into the tray. • Make sure that the side guides ﬁt snugly against the paper. •...
Page 46 Set up, install, and conﬁgure Adjust the guides to match the size of the paper that you are loading. Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side faceup. When loading letterhead or prepunched paper, do either of the following:...
Page 47 Set up, install, and conﬁgure For one‑sided printing • Load letterhead faceup with the header toward the back of the tray. • Load prepunched paper faceup with the holes against the left side of the tray.
Page 48 Set up, install, and conﬁgure For two‑sided printing • Load letterhead facedown with the header toward the back of the tray. • Load prepunched paper facedown with the holes against the right side of the tray. Notes: • Do not slide paper into the tray. •...
Page 49 Set up, install, and conﬁgure Insert the tray. If necessary, set the paper size and type to match the paper loaded in the tray. Note: When a ﬁnisher is installed, the images are rotated to 180° when printed. Loading the 2000-sheet tray CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Page 50 Set up, install, and conﬁgure Adjust the guide at the back of the tray. Do the same at the front of the tray.
Page 51 Set up, install, and conﬁgure Adjust the lever on the tray side door. Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side faceup. When loading letterhead or prepunched paper, do either of the following: For one‑sided printing •...
Page 52 Set up, install, and conﬁgure • Load prepunched paper facedown with the holes against the left side of the tray. For two‑sided printing • Load letterhead faceup with the header toward the back of the tray. • Load prepunched paper faceup with the holes against the left side of the tray. Note: Make sure that the stack height is below the maximum paper ﬁll indicator.
Page 53 Set up, install, and conﬁgure Close the tray side door, and then insert the tray. If necessary, set the paper size and type to match the paper loaded in the tray. Note: When a ﬁnisher is installed, the images are rotated to 180° when printed. Loading the envelope tray CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Page 54 Set up, install, and conﬁgure Flex, fan, and align the envelope edges before loading. Adjust the guides to match the size of the envelope that you are loading. Note: Use the indicators on the bottom of the tray to position the guides. Load the envelopes with the ﬂap side down and against the left side of the tray.
Page 55 Set up, install, and conﬁgure Insert the tray. If necessary, set the paper size and paper type to match the envelope loaded in the tray. Loading the multipurpose feeder Open the multipurpose feeder.
Page 56 Set up, install, and conﬁgure Adjust the side guides to match the size of the paper that you are loading. Flex, fan, and align the paper edges before loading. Load the paper. Note: Make sure that the side guides ﬁt snugly against the paper. For long-edge feed: •...
Page 57: Installing And Updating Software, Drivers, And Firmware
Set up, install, and conﬁgure For short-edge feed: • For one-sided printing, load letterhead facedown with the header to the left side of the paper. Load hole- punched paper facedown with the holes toward the front of the printer. • For two-sided printing, load letterhead faceup with the header to the left side of the paper.
Page 58 Obtain a copy of the software installer package. • From the software CD that came with your printer. • Go to www.lexmark.com/downloads. Run the installer, and then follow the instructions on the computer screen. Adding printers to a computer Before you begin, do one of the following: •...
Page 59 • To use the Macintosh print driver, select either AirPrint or Secure AirPrint. • If you want custom printing features, then select the Lexmark print driver. To install the driver, see “Installing the printer software” on page Add the printer.
Page 60: Installing Hardware Options
Set up, install, and conﬁgure Adding available options in the print driver For Windows users Open the printers folder. Select the printer you want to update, and then do either of the following: • For Windows 7 or later, select Printer properties. •...
Page 61 Set up, install, and conﬁgure Unpack the envelope tray, and then remove all the packing material. Insert the envelope tray. To make the envelope tray available for print jobs, from the home screen, touch Settings > Device > Maintenance > Conﬁguration Menu > Tray Conﬁguration > Envelope Tray Setup > On.
Page 62 Set up, install, and conﬁgure Installing the optional spacer CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 63 Set up, install, and conﬁgure Unplug the power cord from the electrical outlet, and then from the printer. Unpack the optional spacer, and then remove all the packing material. Lock the casters to keep the spacer from moving. Remove the option installation cover under the left side of the printer.
Page 64 Set up, install, and conﬁgure Pull out the lifting handle on the left side of the printer. Align the printer with the spacer, and then lower the printer into place. CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require two or more people to lift it safely.
Page 65 Set up, install, and conﬁgure Remove tray 2. Secure the spacer to the printer with screws.
Page 66 Set up, install, and conﬁgure Insert tray 2. Remove the connector cover from the rear of the printer. Secure the locking bracket to the printer, and then attach the cover.
Page 67 Set up, install, and conﬁgure Adjust the levelers to make sure that all sides of the printer have the same height. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 68 Set up, install, and conﬁgure Installing the optional 2 x 520-sheet tray CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 69 Set up, install, and conﬁgure Unplug the power cord from the electrical outlet, and then from the printer. Unpack the optional tray, and then remove all the packing material. Store the sheet that came with the optional tray into the compartment in tray 1. Note: The sheet has critical information that the service technician needs when repairing or replacing the optional tray.
Page 70 Set up, install, and conﬁgure Lock the casters to keep the optional tray from moving. Remove the option installation cover under the left side of the printer. Pull out the lifting handle on the left side of the printer. Align the printer with the optional tray, and then lower the printer into place.
Page 71 Set up, install, and conﬁgure CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require two or more people to lift it safely. Remove tray 2.
Page 72 Set up, install, and conﬁgure Secure the optional tray to the printer with screws. Insert tray 2. Remove the connector cover from the rear of the printer.
Page 73 Set up, install, and conﬁgure Connect the tray connector to the printer, and then attach the cover. Adjust the levelers to make sure that all sides of the printers have the same height.
Page 74 Set up, install, and conﬁgure Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 75 Set up, install, and conﬁgure Installing the optional 2000-sheet tandem tray CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 76 Set up, install, and conﬁgure Unplug the power cord from the electrical outlet, and then from the printer. Unpack the optional tray, and then remove all the packing material. Store the sheet that came with the optional tray into the compartment in tray 1. Note: The sheet has critical information that the service technician needs when repairing or replacing the optional tray.
Page 77 Set up, install, and conﬁgure Lock the casters to keep the optional tray from moving. Open door B. Remove the option installation cover under the left side of the printer.
Page 78 Set up, install, and conﬁgure Pull out the lifting handle on the left side of the printer. Align the printer with the optional tray, and then lower the printer into place. CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require two or more people to lift it safely.
Page 79 Set up, install, and conﬁgure Remove tray 2. Secure the optional tray to the printer with screws. Insert tray 2.
Page 80 Set up, install, and conﬁgure Remove the connector cover from the rear of the printer. Connect the tray connector to the printer, and then attach the cover.
Page 81 Set up, install, and conﬁgure Adjust the levelers to make sure that all sides of the printers have the same height. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 82 Set up, install, and conﬁgure Installing the optional 2000‑sheet tray CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 83 Set up, install, and conﬁgure Unplug the power cord from the electrical outlet, and then from the printer. Unpack the optional tray, and then remove all the packing material. Remove the leveling screw from the left side of the printer. Note: Do not throw away the screw.
Page 84 Set up, install, and conﬁgure Install the optional tray.
Page 85 Set up, install, and conﬁgure Connect the tray connector to the printer.
Page 86 Set up, install, and conﬁgure Adjust the leveling screws to make sure that the tray has the same height with the printer. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 87 Set up, install, and conﬁgure Installing the banner tray Turn off the printer.
Page 88 Set up, install, and conﬁgure Unplug the power cord from the electrical outlet, and then from the printer. Open the multipurpose feeder, and then extend the side guides. Unpack the banner tray, and then remove all the packing material.
Page 89 Set up, install, and conﬁgure Attach the banner tray to the multipurpose feeder. Push the banner roll catch toward the printer.
Page 90 Set up, install, and conﬁgure Load banner paper into the tray, with the leading edge going under the banner roll catch.
Page 91 Set up, install, and conﬁgure Place the trailing edge of the banner paper on the banner roll catch, and then adjust the side guides. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 92 Set up, install, and conﬁgure Installing the dual catch bin Unpack the dual catch bin. Attach the dual catch bin to the printer.
Page 93 Set up, install, and conﬁgure Installing the staple ﬁnisher CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 94 Set up, install, and conﬁgure Unplug the power cord from the electrical outlet, and then from the printer. Remove the standard bin. Note: Do not throw away the bin.
Page 95 Set up, install, and conﬁgure Open the front door, and then remove the blue knob. Note: Do not throw away the knob.
Page 96 Set up, install, and conﬁgure Remove the standard bin side cover. Note: Do not throw away the cover. Unpack the staple ﬁnisher, and then remove all the packing material.
Page 97 Set up, install, and conﬁgure Insert the ﬁnisher. Close the front door. Secure the ﬁnisher to the printer. Note: Use the screws that came with the ﬁnisher. Secure the ﬁnisher cable to the printer. Note: Use the clamps that came with the ﬁnisher.
Page 98 Set up, install, and conﬁgure...
Page 99 Set up, install, and conﬁgure Connect the ﬁnisher cable to the printer. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 100 Set up, install, and conﬁgure Installing the staple, hole punch ﬁnisher CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 101 Set up, install, and conﬁgure Unplug the power cord from the electrical outlet, and then from the printer. Unpack the staple, hole punch ﬁnisher, and then remove all the packing material. Insert the staple cartridge holder into the ﬁnisher.
Page 102 Set up, install, and conﬁgure Attach the brackets to the ﬁnisher. Insert the bin into the ﬁnisher. Remove the standard bin. Note: Do not throw away the standard bin.
Page 103 Set up, install, and conﬁgure Open the front door, and then remove the blue knob. Note: Do not throw away the blue knob.
Page 104 Set up, install, and conﬁgure Remove the standard bin side cover. Note: Do not throw away the standard bin side cover. Close the front door. Insert the paper transport, and then use the screws to secure it. Note: Use the screws that came with the ﬁnisher.
Page 105 Set up, install, and conﬁgure Attach the ﬁnisher to the printer.
Page 106 Set up, install, and conﬁgure Adjust the leveling screws to make sure that all sides of the ﬁnisher have the same height as the printer.
Page 107 Set up, install, and conﬁgure Open the ﬁnisher door, and then install the screw to the left part of the ﬁnisher. Close the ﬁnisher door.
Page 108 Set up, install, and conﬁgure Connect the paper transport cable to the rear of the ﬁnisher.
Page 109 Set up, install, and conﬁgure Connect the ﬁnisher cable to the rear of the printer. Secure the cable along the rear of the printer. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 110 Set up, install, and conﬁgure To make the ﬁnisher available for print jobs, from the home screen, touch Settings > Device > Maintenance > Conﬁguration Menu > Finisher Conﬁguration > Hole Punch Conﬁguration > select a conﬁguration. Installing the booklet ﬁnisher CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 111 Set up, install, and conﬁgure Unplug the power cord from the electrical outlet, and then from the printer. Unpack the booklet ﬁnisher, and then remove all the packing material. Open the booklet ﬁnisher door.
Page 112 Set up, install, and conﬁgure Remove the packing material inside the booklet ﬁnisher. Insert the staple cartridge holder. Insert the hole punch box.
Page 113 Set up, install, and conﬁgure Close the booklet ﬁnisher door. Insert the bins.
Page 114 Set up, install, and conﬁgure Insert the booklet ﬁnisher cable.
Page 115 Set up, install, and conﬁgure Remove the standard bin. Note: Do not throw away the standard bin. Open the front door, and then remove the blue knob. Note: Do not throw away the knob.
Page 116 Set up, install, and conﬁgure Remove the standard bin side cover. Note: Do not throw away the bin side cover. Close the front door.
Page 117 Set up, install, and conﬁgure Attach the installation bracket for the ﬁnisher. Insert the paper transport, and then use the screws to secure it. Note: Use the screws that came with the ﬁnisher.
Page 118 Set up, install, and conﬁgure Remove the rear ports cover. Secure the cable.
Page 119 Set up, install, and conﬁgure Attach the rear ports cover. Attach the brackets at the bottom of the ﬁnisher. Open the booklet ﬁnisher door.
Page 120 Set up, install, and conﬁgure Using a ﬂat‑head screwdriver, remove the screw, and then close the ﬁnisher door. Attach the ﬁnisher to the printer.
Page 121 Set up, install, and conﬁgure Open the ﬁnisher door, use the screw to secure the ﬁnisher to the printer, and then close the door.
Page 122 Set up, install, and conﬁgure Rotate the side wheels of the ﬁnisher clockwise to make sure that all sides of the ﬁnisher have the same height.
Page 123 Set up, install, and conﬁgure Connect the cables to the printer ports and ﬁnisher ports. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 124 Set up, install, and conﬁgure Installing the trifold/Z‑fold ﬁnisher CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 125 Set up, install, and conﬁgure Unplug the power cord from the electrical outlet, and then from the printer.
Page 126 Set up, install, and conﬁgure Unplug the booklet ﬁnisher cables from the printer.
Page 127 Set up, install, and conﬁgure Open the booklet ﬁnisher door, use a ﬂat‑head screwdriver to remove the screw and metal bracket, and then close the door. Remove the booklet ﬁnisher.
Page 128 Set up, install, and conﬁgure Unpack the trifold/Z‑fold ﬁnisher, and then remove all the packing material. Open the ﬁnisher door.
Page 129 Set up, install, and conﬁgure Remove the trifold bin, attach the screws to the bin, and then insert the bin.
Page 130 Set up, install, and conﬁgure Using a ﬂat‑head screwdriver, attach the installation bracket for the trifold/Z‑fold ﬁnisher, remove the screw, and then close the ﬁnisher door.
Page 131 Set up, install, and conﬁgure Attach the trifold/Z‑fold ﬁnisher to the printer. Open the trifold/Z-fold ﬁnisher door, use the screw to secure the ﬁnisher to the printer, and then close the ﬁnisher door.
Page 132 Set up, install, and conﬁgure Remove the wrench, and then adjust the leveling screws to make sure that the front of the ﬁnisher has the same height as the printer.
Page 133 Set up, install, and conﬁgure Adjust the leveling screws to make sure that the rear of the ﬁnisher has the same height as the printer.
Page 134 Set up, install, and conﬁgure Attach the wrench to the trifold/Z-fold ﬁnisher. Attach the booklet ﬁnisher to the trifold/Z-fold ﬁnisher.
Page 135 Set up, install, and conﬁgure Open the booklet ﬁnisher door, use the screw to secure the booklet ﬁnisher to the trifold/Z-fold ﬁnisher, and then close the booklet ﬁnisher door.
Page 136 Set up, install, and conﬁgure Adjust the leveling screws to make sure that all sides of the ﬁnisher have the same height.
Page 137 Set up, install, and conﬁgure Connect the cables to the printer ports and ﬁnisher ports. Connect the printer and ﬁnisher power cords to the printer and the ﬁnisher, and then to the electrical outlet.
Page 138 Set up, install, and conﬁgure CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. Note: If the outlet is 120 or 220 volts, then you may connect both power cords to the same outlet. If the outlet is 100 or 110 volts, then you must connect the power cords to separate outlets.
Page 139 Set up, install, and conﬁgure Installing a printer hard disk CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 140 Set up, install, and conﬁgure Remove the rear ports cover. Unplug the power cord from the electrical outlet, and then from the printer. Using a ﬂat‑head screwdriver, remove the controller board access cover. Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity.
Page 141 Set up, install, and conﬁgure Unpack the hard disk. Warning—Potential Damage: Do not touch or press the center of the hard disk.
Page 142 Set up, install, and conﬁgure Attach the hard disk to the controller board.
Page 143 Set up, install, and conﬁgure Attach the hard disk connector cable to the controller board.
Page 144 Set up, install, and conﬁgure Attach the controller board access cover.
Page 145 Set up, install, and conﬁgure Attach the rear ports cover. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 146 Set up, install, and conﬁgure Unpack the intelligent storage drive (ISD). Warning—Potential Damage: Avoid touching the connection points along the edge of the card.
Page 147 Set up, install, and conﬁgure Locate the ISD connector. Insert the card to the ISD connector.
Page 148 Set up, install, and conﬁgure Attach the controller board access cover. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 149 Set up, install, and conﬁgure Installing wireless modules Installing MarkNet N8372 Wireless Print Server Turn off the printer. Apply isopropyl alcohol to a damp, soft, lint-free cloth, and then wipe the surface around the USB port. Install the wireless module. Notes: •...
Page 150 Set up, install, and conﬁgure Attach the NFC card. Turn on the printer.
Page 151 Set up, install, and conﬁgure Installing an internal solutions port CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 152 Set up, install, and conﬁgure...
Page 153 Set up, install, and conﬁgure Remove the internal solutions port (ISP) cover. Unpack the ISP kit. Mounting bracket...
Page 154 Set up, install, and conﬁgure Thumbscrews Housing Note: Not applicable for this printer model. ISP extended cable Attach the mounting bracket to the controller board.
Page 155 Set up, install, and conﬁgure Attach the ISP to the mounting bracket. Connect the ISP extended cable to the ISP connector on the controller board.
Page 156 Set up, install, and conﬁgure Secure the ISP to the printer.
Page 157 Set up, install, and conﬁgure Attach the controller board access cover.
Page 158 Set up, install, and conﬁgure Attach the rear ports cover. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 159: Networking
Note: For Wi‑Fi‑network‑ready printer models, a prompt for Wi‑Fi network setup appears during initial setup. Using Lexmark Mobile Assistant Depending on your mobile device, download the Lexmark Mobile Assistant application from either the Google Play store or App Store online store.
Page 160 Set up, install, and conﬁgure Using the Push Button method From the home screen, touch Settings > Network/Ports > Wireless > Wi‑Fi Protected Setup > Start Push Button Method. Follow the instructions on the display. Using the personal identiﬁcation number (PIN) method From the home screen, touch Settings >...
Page 161 Set up, install, and conﬁgure Connecting a mobile device to the printer Before connecting your mobile device, make sure that Wi‑Fi Direct has been conﬁgured. For more information, “Conﬁguring Wi‑Fi Direct” on page 160. Connecting using Wi‑Fi Direct Note: These instructions apply only to Android mobile devices. From the mobile device, go to the settings menu.
Page 162 Set up, install, and conﬁgure Deactivating the Wi‑Fi network From the home screen, touch Settings > Network/Ports > Network Overview > Active Adapter > Standard Network. Follow the instructions on the display. Checking the printer connectivity From the home screen, touch Settings > Reports > Network > Network Setup Page. Check the ﬁrst section of the network setup page, and conﬁrm that the status is connected.
Page 163: Secure The Printer
Secure the printer Secure the printer Locating the security slot The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Erasing printer memory To erase volatile memory or buffered data in your printer, turn off the printer.
Page 164: Erasing Printer Storage Drive
Secure the printer Erasing printer storage drive From the home screen, touch Settings > Device > Maintenance > Out of Service Erase. Depending on the storage drive that is installed on your printer, do either of the following: • For hard disk, touch the Sanitize all information on hard disk check box, touch ERASE, and then select a method to erase data.
Page 165 Secure the printer • The printer is removed from your premises for service. • The printer is sold to another organization. Note: To dispose a storage drive, follow the policies and procedures of your organization.
Page 166: Print
Notes: • Make sure that you download the Lexmark Print application from the Google Play store and enable it in the mobile device. • Make sure that the printer and the mobile device are connected to the same network.
Page 167 Print Printing from a mobile device using Mopria Print Service ® Mopria Print Service is a mobile printing solution for mobile devices running on Android version 5.0 or later. It allows you to print directly to any Mopria‑certiﬁed printer. Note: Make sure that you download the Mopria Print Service application from the Google Play store and enable it in the mobile device.
Page 168: Printing A Booklet
Print Printing a booklet Note: Booklet printing is supported on any paper size that is supported by two-sided printing. For Windows users With a document open, click File > Print. Select a printer, and then click Properties, Preferences, Options, or Setup. Click Layout, and then in the Page Layouts section, select Booklet.
Page 169: Supported Flash Drives And File Types
Print To print another document, touch USB Drive. Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the ﬂash drive or the printer in the area shown while actively printing, reading, or writing from the memory device. Supported ﬂash drives and ﬁle types Flash drives •...
Page 170: Configuring Confidential Jobs
Print Conﬁguring conﬁdential jobs From the home screen, touch Settings > Security > Conﬁdential Print Setup. Conﬁgure the settings. Setting Description Max Invalid PIN Set the limit for entering an invalid PIN. Note: When the limit is reached, the print jobs for that user name are deleted. Conﬁdential Job Set an individual expiration time for each held job before it is automatically deleted from Expiration...
Page 171: Printing A Font Sample List
Print For Macintosh users Using AirPrint With a document open, choose File > Print. Select a printer, and then from the drop-down menu following the Orientation menu, choose PIN Printing. Enable Print with PIN, and then enter a four‑digit PIN. Click Print.
Page 172: Punching Holes In Printed Sheets
Print In the Finishing menu, select the staple setting. Click OK or Print. For Macintosh users With a document open, choose File > Print. Select a printer, and then from the drop-down menu following the Orientation menu, choose Finishing. Click Staple, and then select a setting. Click Print.
Page 173: Using Offset Stacking In Printed Sheets
Print In the Finishing menu, select the fold setting. Click OK or Print. For Macintosh users With a document open, choose File > Print. Select a printer, and then from the drop-down menu following the Orientation menu, choose Finishing. Click Fold, and then select a setting. Click Print.
Page 174: Use Printer Menus
Use printer menus Use printer menus Menu map Device • • Preferences Accessibility • • Eco‑Mode Restore Factory Defaults • • Remote Operator Panel Maintenance • • Notiﬁcations Home Screen Customization • • Power Management About this Printer • Anonymous Data Collection Print •...
Page 175: Device
Use printer menus Device Preferences Menu item Description Display Language Set the language of the text that appears on the display. [List of languages] Country/Region Identify the country or region where the printer is conﬁgured to operate. [List of countries or regions] Run initial setup Run the setup wizard.
Page 176 Use printer menus Menu item Description Flash Drive Access Enable access to the ﬂash drive. Disabled Enabled* Device Sounds Conﬁgure the sound settings of the printer. Mute All Sounds (Off*) Button Feedback (On*) Volume (5*) ADF Loaded Beep (On*) Alarm Control (Single*) Cartridge Alarm (Single*) Speaker Mode (On until Connected*) Ringer Volume (On*)
Page 177 Use printer menus Notiﬁcations Menu item Description Alarm Control Set the number of times that the alarm sounds when the printer requires user intervention. Single* Continuous Supplies Show the estimated status of the supplies. Show Supply Estimates Show estimates* Do not show estimates E‑mail Alerts Setup Conﬁgure the e‑mail settings of the printer.
Page 178 Use printer menus Menu item Description Error Prevention Set the printer to restart when an error occurs. Auto Reboot Auto Reboot (Reboot always*) Error Prevention Set the number of automatic reboots that the printer can perform. Auto Reboot Max Auto Reboots (20*) Error Prevention Set the number of seconds before the printer performs an automatic reboot.
Page 179 Anonymous Data Collection Menu item Description Anonymous Data Collection Send printer usage and performance information to Lexmark. Device Usage and Performance Note: Anonymous Data Send Time appears only when you set Information Anonymous Data Collection to Device Usage and Performance.
Page 180 Use printer menus Accessibility Menu item Description Duplicate Key Strike Interval Set the interval in seconds during which the printer ignores duplicate key presses on an attached keyboard. 0–5 (0*) Key Repeat Initial Delay Set the initial length of delay in seconds before a repeating key starts repeating.
Page 181 Use printer menus Restore Factory Defaults Menu item Description Restore Settings Restore the printer factory default settings. Restore all settings Restore printer settings Restore network settings Restore app settings Maintenance Conﬁguration Menu Menu item Description USB Conﬁguration Change the USB driver mode of the printer to improve its compatibility with a personal computer.
Page 182 Use printer menus Menu item Description Tray Conﬁguration Display a message that lets the user change the paper size and paper type settings after inserting the tray. Show Tray Insert Message Only for unknown sizes* Always Tray Conﬁguration Set the paper source that the user ﬁlls when a prompt to load paper appears.
Page 183 Use printer menus Menu item Description Printer Emulations Set the printer to recognize and use the PPDS data stream. PPDS Emulation Off* Printer Emulations Set the printer to recognize and use the PS data stream. PS Emulation Printer Emulations Enable Prescribe emulation. Enable Prescribe Off* Printer Emulations...
Page 184 Show existing error messages on the display after the printer remains inactive on the home screen for a length of time. Automatically Display Error Screens App Conﬁguration Enable Lexmark Embedded Solutions (LES) applications. LES Applications Finisher Conﬁguration Enable the use of the second output bin.
Page 185: Print
Show the serial number of the printer. Export Conﬁguration File to Export the conﬁguration ﬁle to a ﬂash drive. Export Compressed Logs to Export the compressed log ﬁles to a ﬂash drive. Send Logs Send printer log information to Lexmark. Print Layout Menu item Description Sides Specify whether to print on one side or both sides of the paper.
Page 186 Use printer menus Menu item Description Flip Style Determine which side of the paper is bound when performing two‑sided printing. Long Edge* Short Edge Blank Pages Print blank pages that are included in a print job. Print Do Not Print* Collate Keep the pages of a print job stacked in sequence, particularly when printing multiple copies of the job.
Page 187 Use printer menus Menu item Description Print Area Set the printable area on a sheet of paper. Normal* Fit to page Whole Page Note: An asterisk (*) next to a value indicates the factory default setting. Finishing Menu item Description Staple Job Specify the staple position for all print jobs.
Page 188 Use printer menus Setup Menu item Description Printer Language Set the printer language. PCL Emulation Note: Setting a printer language default does not prevent a software PS Emulation* program from sending print jobs that use another printer language. Job Waiting Preserve print jobs requiring supplies so that jobs not requiring the missing supplies can print.
Page 189 Use printer menus Quality Menu item Description Print Mode Set how the printer generates color content. Black and White Color* Print Resolution Set the resolution for the printed output. 2400 Image Q* 1200 dpi Toner Darkness Determine the lightness or darkness of text images. 1 to 5 (4*) Halftone Enhance the printed output to have smoother lines with sharper edges.
Page 190 Use printer menus Menu item Description Color Correction Modify the color settings used to print documents. Notes: Auto* • Off sets the printer to receive the color correction from the software. Manual • Auto sets the printer to apply different color proﬁles to each object on the printed page.
Page 191 Use printer menus Menu item Description Log Action at Near Full Specify how the printer responds when the hard disk or ISD is nearly full. None* E‑mail Current Log E‑mail & Delete Current Log E‑mail & Delete Oldest Log Post Current Log Post &...
Page 192 Use printer menus PostScript Menu item Description Print PS Error Print a page that describes the PostScript® error. Off* Note: When an error occurs, processing of the job stops, the printer prints an error message, and the rest of the print job is ﬂushed. Minimum Line Width Set the minimum stroke width.
Page 193 Use printer menus Menu item Description Symbol Set Specify the symbol set for each font name. [List of available symbol set] (10U Note: A symbol set is a set of alphabetic and numeric characters, PC‑8*) punctuation, and special symbols. Symbol sets support the different languages or speciﬁc programs such as math symbols for scientiﬁc text.
Page 194 Use printer menus Menu item Description Tray Renumber Restore the tray renumber values to their factory defaults. Restore Defaults Print Timeout Set the printer to end a print job after it has been idle for the speciﬁed amount of time. On* (90 seconds) Note: An asterisk (*) next to a value indicates the factory default setting.
Page 195: Paper
Use printer menus Paper Tray Conﬁguration Menu item Description Default Source Set the paper source for all print jobs. Tray [x] (1*) Multipurpose Feeder Manual Paper Manual Envelope Paper Size/Type Specify the paper size or paper type loaded in each paper source. Tray [x] Multi‑Purpose Feeder Manual Paper...
Page 196 Use printer menus Menu item Description Portrait Height Set the portrait height of the universal paper. 3.5–52 inches (14*) 89–1321 mm (356*) Feed Direction Set the printer to pick paper from the short edge or long edge direction. Short Edge* Long Edge Note: Long Edge appears only when the longest edge is shorter than the maximum width supported.
Page 197: Usb Drive
Use printer menus USB Drive Flash Drive Print Menu item Description Number of Copies Set the number of copies. 1–9999 (1*) Paper Source Set the paper source for the print job. Tray [x] (1*) Multipurpose Feeder Manual Paper Manual Envelope Collate Keep the pages of a print job stacked in sequence, particularly when printing multiple copies of the job.
Page 198 Use printer menus Menu item Description Flip Style Determine which side of the paper is bound when performing two‑sided printing. Long Edge* Short Edge Pages per Side Print multiple page images on one side of a sheet of paper. Off* 2 pages per side 3 pages per side 4 pages per side...
Page 199: Network/Ports
Note: An asterisk (*) next to a value indicates the factory default setting. Wireless Note: This menu is available only in printers connected to a Wi‑Fi network or printers that have a wireless network adapter. Menu item Description Setup Using Mobile App Conﬁgure the Wi‑Fi connection using Lexmark Mobile Assistant.
Page 200 Use printer menus Menu item Description Setup On Printer Panel Conﬁgure the Wi‑Fi connection using the control panel. Choose Network Add Wi‑Fi Network Network Name Network Mode Infrastructure Wireless Security Mode Disabled* WPA2/WPA - Personal WPA2 - Personal Wi‑Fi Protected Setup Establish a Wi‑Fi network and enable network security.
Page 201 Use printer menus Menu item Description Set Pre‑Shared Key Set the password for secure Wi‑Fi connection. WPA2-Personal Enable Wi‑Fi security through WPA2. Note: This menu item appears only when the Wireless Security Mode is set to WPA2-Personal. 802.1x Encryption Mode Enable Wi‑Fi security through 802.1x standard.
Page 202 Use printer menus Menu item Description PS SmartSwitch Set the printer to switch automatically to PS emulation when a print job requires it, regardless of the default printer language. Note: If PS SmartSwitch is off, then the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu.
Page 203 Use printer menus Menu item Description All AirPrint Functions Show the AirPrint status of the printer. Enable AirPrint Enable the AirPrint function. Note: This menu item appears only if Internet Printing Protocol (IPP) or mDNS is disabled. Bonjour Name Identify printer designation and location. Organization Name Organizational Unit Printer Location...
Page 204 Use printer menus Ethernet Menu item Description Network Speed Show the speed of the active network adapter. IPv4 Conﬁgure the IPv4 settings. Enable DHCP (On*) Set Static IP Address IPv6 Conﬁgure the IPv6 settings. Enable IPv6 (On*) Enable DHCPv6 (Off*) Stateless Address Autoconﬁguration (On*) DNS Server Address Manually Assigned IPv6 Address...
Page 205 Use printer menus TCP/IP Note: This menu appears only in network printers or printers attached to print servers. Menu item Description Set Hostname Set the current TCP/IP host name. Domain Name Set the domain name. Allow DHCP/BOOTP to update Allow the DHCP and BOOTP clients to update the NTP settings of the printer. NTP server Zero Conﬁguration Name Specify a service name for the zero conﬁguration network.
Page 206 Use printer menus Menu item Description Restricted Server List Options Specify the access option for IP addresses that are not in the list. Block All Ports* Block Printing Only Block Printing and HTTP Only Specify a maximum transmission unit (MTU) parameter for the TCP connections. 256–1500 Ethernet (1500*) Raw Print Port Specify a raw port number for printers connected on a network.
Page 207 Use printer menus Menu item Description SNMP Version 3 Conﬁgure SNMP version 3 to install and update the printer security. Enabled Context Name Set Read/Write Credentials User Name Authentication Password Privacy Password Set Read‑only Credentials User Name Authentication Password Privacy Password Authentication Hash SHA1* Minimum Authentication Level...
Page 208 Use printer menus Menu item Description Proposed Encryption Method Set the encryption method. 3DES Note: This menu item appears only when Base Conﬁguration is set AES* to Compatibility. Proposed Authentication Method Set the authentication method. SHA1 Note: This menu item appears only when Base Conﬁguration is set SHA256* to Compatibility.
Page 209 Use printer menus Menu item Description 802.1x Authentication Conﬁgure the settings for authenticating the 802.1x connection. Device Login Name Device Login Password Validate Serve Certiﬁcate (On*) Enable Event Logging (Off*) 802.1x Device Certiﬁcate Allowable Authentication Mechanisms Conﬁgure the allowed authentication mechanisms for the 802.1x EAP ‑...
Page 210 Use printer menus HTTP/FTP Settings Menu item Description Proxy Conﬁgure the HTTP and FTP server settings. HTPP Proxy IP Address HTTP Default IP Port FTP Proxy IP Address FTP Default IP Port Authentication User Name Password Local Domains Other Settings Access the Embedded Web Server to monitor and manage the printer.
Page 211 Use printer menus Menu item Description PCL SmartSwitch Set the printer to switch to PCL emulation when a print job received through a USB port requires it, regardless of the default printer language. Note: When this setting is disabled, the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu.
Page 212: Security
Use printer menus Security Login Methods Manage Permissions Menu item Description Function Access Control access to the printer functions. Modify Address Book Manage Shortcuts Create Proﬁles Manage Bookmarks Flash Drive Print Flash Drive Color Printing Held Jobs Access Use Proﬁles Cancel Jobs at the Device Change Language Internet Printing Protocol (IPP)
Page 213 Use printer menus Menu item Description Apps Control access to the printer applications. New Apps Slideshow Change Wallpaper Screen Saver Local Accounts Menu item Description Manage Groups/Permissions Show a list of all saved groups in the printer. Add User Create local accounts and specify their access to the printer functions, administrative menus, printer management options, and applications.
Page 214 Use printer menus Menu item Description Remote Syslog Facility Specify a facility code that the printer uses when sending log events to a remote 0 ‑ Kernel Messages server. 1 ‑ User‑Level Messages 2 ‑ Mail System 3 ‑ System Daemons 4 ‑...
Page 215 Use printer menus Menu item Description E‑mail Log Cleared Alert Send e‑mail notiﬁcation to the administrator when a log entry is deleted. Off* E‑mail Log Wrapped Alert Send e‑mail notiﬁcation to the administrator when the log becomes full and begins to overwrite the oldest entries. Off* Log Full Behavior Resolve log storage issues when the log ﬁlls its allotted memory.
Page 216 Use printer menus Login Restrictions Menu item Description Login failures Specify the number of failed login attempts before the user gets locked out. 1–10 (3*) Failure time frame Specify the time frame between failed login attempts before the user gets locked out. 1–60 minutes (5*) Lockout time Specify the lockout duration.
Page 217 Use printer menus Menu item Description Require All Jobs to be Held Set the printer to hold all print jobs. Off* Keep duplicate documents Set the printer to keep all documents with the same ﬁle name. Off* Note: An asterisk (*) next to a value indicates the factory default setting. Disk Encryption Note: This menu appears only when a hard disk or an intelligent storage drive is installed.
Page 218: Cloud Services
Note: An asterisk (*) next to a value indicates the factory default setting. Cloud Services Cloud Services Enrollment Menu item Description View More Information View additional information on the usage of Lexmark Cloud Services. Enable communication with Lexmark Cloud Enable the printer to communicate with Lexmark Cloud Services. Services Off*...
Page 219: Reports
Use printer menus Menu item Description View Current Status View the connection status between the printer and Lexmark Cloud Services. Note: An asterisk (*) next to a value indicates the factory default setting. Reports Menu Settings Page Menu item Description Menu Settings Page Print a report that contains the printer menus.
Page 220: Troubleshooting
Use printer menus Network Menu item Description Network Setup Page Print a page that shows the conﬁgured network and wireless settings on the printer. Note: This menu item appears only in network printers or printers connected to print servers. Wi‑Fi Direct Connected Clients Print a page that shows the list of devices that are connected to the printer using Wi‑Fi Direct.
Page 221: Maintain The Printer
Maintain the printer Maintain the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Checking the status of parts and supplies From the home screen, touch Status/Supplies. Select the parts or supplies that you want to check. Note: You can also access this setting by touching the top section of the home screen.
Page 222: Viewing Reports
Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. It can also affect warranty coverage.
Page 223: Replacing Parts And Supplies
Maintain the printer Ordering a photoconductor unit Item Worldwide Photoconductor unit 73D0P00 Photoconductor unit 3-Pack 73D0Q00 Ordering the waste toner bottle Item Part number Waste toner bottle 73D0W00 Replacing parts and supplies Replacing a toner cartridge Open the front door. Remove the used toner cartridge.
Page 224 Maintain the printer Shake the toner cartridge to redistribute the toner. Insert the new toner cartridge.
Page 225 Maintain the printer Remove the waste toner transfer unit. Note: To avoid spilling the toner, place the unit in an upright position.
Page 226 Maintain the printer Remove the printhead wiper, and then clean the printhead lenses. Put the printhead wiper back into place.
Page 227 Maintain the printer Insert the waste toner transfer unit until it clicks into place, and then lock it. Close the door.
Page 228 Maintain the printer Replacing a photoconductor unit Open the front door.
Page 229 Maintain the printer Remove the waste toner transfer unit. Note: To avoid spilling the toner, place the unit in an upright position.
Page 230 Maintain the printer Unlock the used photoconductor unit. Remove the used photoconductor unit.
Page 231 Maintain the printer Unpack the new photoconductor unit. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than one minute. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
Page 232 Maintain the printer Remove the packing material, and then lock the new photoconductor unit.
Page 233 Maintain the printer Remove the printhead wiper, and then clean the printhead lenses. Put the printhead wiper back into place.
Page 234 Maintain the printer Insert the waste toner transfer unit until it clicks into place, and then lock it. Close the door.
Page 235 Maintain the printer Replacing the 520‑sheet tray insert Remove the used tray insert. Unpack the new tray insert, and then remove all the packing material.
Page 236 Maintain the printer Insert the new tray insert.
Page 237 Maintain the printer Replacing the fuser Turn off the printer. Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 238 Maintain the printer...
Page 239 Maintain the printer Unlock the fuser.
Page 240 Maintain the printer Remove the used fuser. Unpack the new fuser.
Page 241 Maintain the printer Insert the new fuser until it clicks into place, and then lock it. Close door A. Turn on the printer. Replacing the printhead wiper Open the front door.
Page 242 Maintain the printer Remove the used printhead wiper. Unpack the new printhead wiper.
Page 243 Maintain the printer Insert the new printhead wiper. Close the front door.
Page 244 Maintain the printer Replacing the transfer module cleaner Open the front door.
Page 245 Maintain the printer Remove the waste toner transfer unit. Note: To avoid spilling the toner, place the unit in an upright position.
Page 246 Maintain the printer Remove the used transfer module cleaner. Unpack the new transfer module cleaner.
Page 247 Maintain the printer Insert the new transfer module cleaner.
Page 248 Maintain the printer Insert the waste toner transfer unit until it clicks into place, and then lock it. Close the front door.
Page 249 Maintain the printer Replacing the tray roller kit Turn off the printer.
Page 250 Maintain the printer Remove the standard tray. Remove the used tray roller kit. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 251 Maintain the printer Unpack the new tray roller kit.
Page 252 Maintain the printer Insert the new tray roller kit until it clicks into place. Insert the tray. Turn on the printer.
Page 253 Maintain the printer Replacing the 2000‑sheet tray roller kit Turn off the printer.
Page 254 Maintain the printer Slide the tray to the left. Open door J, and then open the roller kit cover.
Page 255 Maintain the printer Locate and remove the used roller kit. Unpack the new roller kit.
Page 256 Maintain the printer Insert the new roller kit. Close the roller kit cover, and then close door J. Slide the tray back into place. Turn on the printer.
Page 257 Maintain the printer Replacing the 2000‑sheet tandem tray roller kit Turn off the printer.
Page 258 Maintain the printer Pull out the 2000‑sheet tandem tray. Pull out handle C, and then open the inner cover.
Page 259 Maintain the printer Open the roller kit cover. Remove the used tray roller kit. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 260 Maintain the printer Unpack the new tray roller kit.
Page 261 Maintain the printer Install the new tray roller kit. Close the roller kit cover. Close the inner cover, and then insert handle C. Insert the tray. Turn on the printer.
Page 262 Maintain the printer Replacing the second transfer roller Turn off the printer. Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 263 Maintain the printer Remove the used second transfer roller.
Page 264 Maintain the printer Unpack the new second transfer roller. Insert the new second transfer roller. Close the door. Turn on the printer.
Page 265 Maintain the printer Replacing the lower rear connector cover Remove the used lower rear connector cover. Unpack the new lower rear connector cover. Insert the new lower rear connector cover until it clicks into place.
Page 266 Maintain the printer Replacing the waste toner bottle Open the front door.
Page 267 Maintain the printer Remove the waste toner transfer unit. Note: To avoid spilling the toner, place the unit in an upright position.
Page 268 Maintain the printer Remove the printhead wiper, and then clean the printhead lenses. Put the printhead wiper back into place.
Page 269 Maintain the printer Insert the waste toner transfer unit until it clicks into place, and then lock it. Remove the used waste toner bottle. Unpack the new waste toner bottle.
Page 270 Maintain the printer Insert the new waste toner bottle until it clicks into place, and then close the door. Replacing the waste toner transfer unit Open the front door.
Page 271 Maintain the printer Remove the used waste toner transfer unit. Note: To avoid spilling the toner, place the unit in an upright position. Unpack the new waste toner transfer unit.
Page 272 Maintain the printer Insert the new waste toner transfer unit until it clicks into place, and then lock it. Close the front door.
Page 273 Maintain the printer Replacing the small cover in the tray insert Pull out the tray. Remove the used small cover. Unpack the new small cover.
Page 274 Maintain the printer Insert the new small cover. Insert the tray.
Page 275 Maintain the printer Replacing the B4 paper guide in the tray insert Pull out the tray. Remove the used B4 paper guide. Unpack the new B4 paper guide.
Page 276 Maintain the printer Insert the new B4 paper guide. Insert the tray. Replacing the hole punch box in the booklet ﬁnisher Open the booklet ﬁnisher door.
Page 277 Maintain the printer Remove the used hole punch box. Unpack the new hole punch box. Insert the new hole punch box. Close the booklet ﬁnisher door.
Page 278 Maintain the printer Replacing the trifold/Z‑fold ﬁnisher bin Turn off the printer.
Page 279 Maintain the printer Open the trifold/Z-fold ﬁnisher door. Remove the used ﬁnisher bin. Unpack the new ﬁnisher bin.
Page 280 Maintain the printer Insert the new ﬁnisher bin. Close the ﬁnisher door. Turn on the printer. Replacing the paper bail Pinch the left side of the paper bail to unlock it. Remove the used paper bail. Unpack the new paper bail.
Page 281 Maintain the printer Insert the new paper bail until it clicks into place.
Page 282 Maintain the printer Replacing the dual catch bin Remove the used dual catch bin. Unpack the new dual catch bin. Attach the new dual catch bin until it clicks into place.
Page 283 Maintain the printer Replacing the controller board access cover Remove the rear ports cover.
Page 284 Maintain the printer Using a ﬂat‑head screwdriver, remove the used controller board access cover. Unpack the new controller board access cover.
Page 285 Maintain the printer Attach the new controller board access cover.
Page 286 Maintain the printer Attach the rear ports cover. Replacing the rear ports cover Remove the used rear ports cover. Unpack the new rear ports cover.
Page 287 Maintain the printer Attach the new rear ports cover. Replacing the R9 rear cover Remove the used R9 rear cover. Unpack the new R9 rear cover.
Page 288 Maintain the printer Attach the new R9 rear cover until it clicks into place. Replacing the staple cartridge unit Replacing the staple cartridge in the staple ﬁnisher Open the ﬁnisher door.
Page 289 Maintain the printer Remove the staple cartridge holder. Remove the empty staple cartridge. Unpack the new staple cartridge.
Page 290 Maintain the printer Insert the new staple cartridge into the holder until it clicks into place.. Insert the staple cartridge holder until it clicks into place. Close the door.
Page 291 Maintain the printer Replacing the staple cartridge in the staple, hole punch ﬁnisher Open the ﬁnisher door. Remove the staple cartridge holder.
Page 292 Maintain the printer Remove the empty staple cartridge. Unpack the new staple cartridge. Insert the new staple cartridge until it clicks into place.
Page 293 Maintain the printer Insert the staple cartridge holder. Close the door. Replacing the standard staple cartridge holder Open the ﬁnisher door.
Page 294 Maintain the printer Remove the used staple cartridge holder. Remove the staple cartridge. Unpack the new staple cartridge holder.
Page 295 Maintain the printer Insert the staple cartridge into the new staple cartridge holder until it clicks into place. Insert the new staple cartridge holder until it clicks into place. Close the ﬁnisher door.
Page 296 Maintain the printer Replacing the staple cartridge holder in the booklet ﬁnisher Open the ﬁnisher door, and then pull out the booklet maker. Remove the used staple cartridge holder.
Page 297 Maintain the printer Remove the staple cartridge. Unpack the new staple cartridge holder. Insert the staple cartridge into the new staple cartridge holder.
Page 298 Maintain the printer Insert the new staple cartridge holder. Insert the booklet maker, and then close the ﬁnisher door. Resetting the supply usage counters From the home screen, touch Settings > Device > Maintenance > Conﬁguration Menu > Supply Usage And Counters.
Page 299: Cleaning Printer Parts
Maintain the printer Cleaning printer parts Cleaning the printer CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.
Page 300 Maintain the printer Cleaning the tray roller kit Turn off the printer.
Page 301 Maintain the printer Remove the standard tray. Remove the tray roller kit. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 302 Maintain the printer Apply water to a soft, lint-free cloth, and then wipe the feed rollers.
Page 303 Maintain the printer Insert the roller kit until it clicks into place. Insert the tray. Turn on the printer.
Page 304 Maintain the printer Cleaning the 2000‑sheet tray roller kit Turn off the printer.
Page 305 Maintain the printer Slide the tray to the left. Open door J, and then open the roller kit cover.
Page 306 Maintain the printer Locate, and then remove the tray roller kit. Apply water to a soft, lint-free cloth, and then wipe the roller kit.
Page 307 Maintain the printer Insert the roller kit. Close the roller kit cover, and then close door J. Slide the tray back into place. Turn on the printer.
Page 308 Maintain the printer Emptying the hole punch box Lift paper transport cover F. Remove, and then empty the hole punch box. Insert the hole punch box.
Page 309 Maintain the printer Close paper transport cover F. Open the booklet ﬁnisher door. Remove, and then empty the hole punch box.
Page 310: Saving Energy And Paper
Maintain the printer Insert the hole punch box. Close the ﬁnisher door. Saving energy and paper Conﬁguring the power save mode settings Sleep mode From the home screen, touch Settings > Device > Power Management > Timeouts > Sleep Mode. Specify the amount of time that the printer stays idle before it enters Sleep Mode.
Page 311: Moving The Printer To Another Location
• Make sure that there is adequate clearance around the printer. Note: Damage to the printer caused by improper moving is not covered by the printer warranty. Shipping the printer For shipping instructions, go to http://support.lexmark.com or contact customer support.
Page 312: Troubleshoot A Problem
Troubleshoot a problem Troubleshoot a problem Print quality problems Find the image that resembles the print quality problem you are having, and then click the link below it to read problem-solving steps. “Blank or white pages” on “Dark print” on page 314 “Ghost images”...
Page 313: Printing Problems
Troubleshoot a problem “Toner easily rubs off” on “Uneven print density” on “Horizontal dark lines” on “Vertical dark lines” on page 326 page 326 page 327 page 328 “Horizontal white lines” “Vertical white lines” on “Repeating defects” on on page 329 page 331 page 332 Printing problems...
Page 314 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the printer printing blank or white pages?
Page 315 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, reduce the toner darkness from the Printing Preferences or Print dialog. Note: You can also change the settings on the printer control panel.
Page 316 Troubleshoot a problem Ghost images Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. The problem is solved. Load the tray with the correct paper type and weight.
Page 317 Troubleshoot a problem Gray or colored background Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. The problem is solved.
Page 318 Troubleshoot a problem Incorrect margins Action Step 1 The problem is Go to step 2. solved. Adjust the paper guides in the tray to the correct position for the paper loaded. Print the document. Are the margins correct? Step 2 The problem is Contact customer...
Page 319 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Perform Color Adjust. From the home screen, touch Settings > Print > Quality > Advanced Imaging > Color Adjust. Print the document. Is the print light? Step 2 Go to step 3.
Page 320 Troubleshoot a problem Action Step 7 Go to step 8. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Print the document.
Page 321 Troubleshoot a problem Action Contact customer The problem is Remove the photoconductor unit of the missing color. support. solved. Warning—Potential Damage: Do not expose the photoconductor unit to direct light. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum.
Page 322 Troubleshoot a problem Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper size and paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the settings match the paper loaded in the tray.
Page 323 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Adjust the guides in the tray to the correct position for the paper loaded. Print the document. Is the paper curled? Step 2 Go to step 3. The problem is solved.
Page 324 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Pull out the tray. Remove the paper, and then load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Adjust the paper guides in the tray to the correct position for the paper loaded.
Page 325 Troubleshoot a problem Text or images cut off Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. The problem is solved.
Page 326 Troubleshoot a problem Toner easily rubs off Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Contact customer The problem is solved. Depending on your operating system, specify the support.
Page 327 Troubleshoot a problem Horizontal dark lines Notes: • Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. • If horizontal dark lines keep appearing on the prints, then see the “Repeating defects” topic. Action Step 1 Go to step 2.
Page 328 Troubleshoot a problem Action Step 4 Contact customer The problem is support. solved. Remove the photoconductor units. Warning—Potential Damage: Do not expose the photoconductor units to direct light. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drums.
Page 329 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Print the document. Do vertical dark lines appear on prints? Step 3 Go to step 4.
Page 330 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded in the tray.
Page 331 Troubleshoot a problem Vertical white lines Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. The problem is solved.
Page 332 Troubleshoot a problem Action Step 4 Contact customer The problem is support. solved. Remove the photoconductor units. Warning—Potential Damage: Do not expose the photoconductor units to direct light. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drums.
Page 333 Troubleshoot a problem Action Step 2 Take note of the The problem is distance, and then solved. Using the Maintenance Defect Ruler page, measure the contact customer distance between the repeating defects on the affected color support or your page. service Replace the supply item that matches the measurement on the representative.
Page 334 Troubleshoot a problem Action Step 4 The problem is Go to step 5. solved. Turn off the printer, wait for about 10 seconds, and then turn on the printer. Print the document. Is the document printed? Step 5 The problem is Contact customer solved.
Page 335 Troubleshoot a problem Action Step 3 The problem is Go to step 4. solved. If you are printing from the Internet, then the printer may be reading the multiple job titles as duplicates. For Windows users Open the Printing Preferences dialog. From the Print and Hold tab, click Use Print and Hold, and then click Keep duplicate documents.
Page 336 Troubleshoot a problem Action Step 2 The problem is Go to step 3. solved. Depending on your operating system, specify the paper size and paper type from the Printing Preferences or Print dialog. Note: You can also change the settings on the printer control panel.
Page 337 Troubleshoot a problem Action Step 4 Go to step 5. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. •...
Page 338: The Printer Is Not Responding
Troubleshoot a problem The printer is not responding Action Step 1 The problem is Go to step 2. solved. Check if the power cord is connected to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 339: Unable To Read Flash Drive
Troubleshoot a problem Unable to read ﬂash drive Action Step 1 Go to step 3. Go to step 2. Check if the printer is not busy processing another print, copy, scan, or fax job. Is the printer ready? Step 2 The problem is Go to step 3.
Page 340: Clearing Jams
Troubleshoot a problem Clearing jams Avoiding jams Load paper properly • Make sure that the paper lies ﬂat in the tray. Correct loading of paper Incorrect loading of paper • Do not load or remove a tray while the printer is printing. •...
Page 341 Troubleshoot a problem • Flex, fan, and align the paper edges before loading. • Do not use paper that has been cut or trimmed by hand. • Do not mix paper sizes, weights, or types in the same tray. • Make sure that the paper size and type are set correctly on the computer or printer control panel.
Page 342 Troubleshoot a problem Jam locations Multipurpose feeder Door A Standard bin Standard trays Staple ﬁnisher Paper transport Staple, hole punch ﬁnisher Trifold/Z-fold ﬁnisher...
Page 343 Troubleshoot a problem Jam locations Booklet ﬁnisher Optional trays 2000-sheet tray Paper jam in the standard tray Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Remove the jammed paper.
Page 344 Troubleshoot a problem Pull out the standard tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray, and then close door A. Paper jam in the optional trays Open door B. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 345 Troubleshoot a problem Close the door. Pull out the optional 520‑sheet tray or 2000‑sheet tandem tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 346 Troubleshoot a problem...
Page 347 Troubleshoot a problem In tandem trays, pull out handle C, and then open the inner cover. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the cover, and then insert handle C. Insert the tray.
Page 348 Troubleshoot a problem Paper jam in the multipurpose feeder Remove the jammed paper. Note: Make sure that all paper fragments are removed. Paper jam in the 2000‑sheet tray Slide the tray to the left. Open door J, and then remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 349 Troubleshoot a problem Close the door, and then slide the tray back into place. Pull out the tray insert, and then remove the jammed paper. Note: Make sure that all paper fragments are removed. Push the tray insert back into place. Paper jam in door A Open door A.
Page 350 Troubleshoot a problem Remove the jammed paper. Note: Make sure that all paper fragments are removed. Open door A2, and then remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 351 Troubleshoot a problem Lift door A3. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close door A2, and then close door A.
Page 352 Troubleshoot a problem Paper jam in the standard bin Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Open door A2, and then remove the jammed paper.
Page 353 Troubleshoot a problem Note: Make sure that all paper fragments are removed. Paper jam in the staple ﬁnisher Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Open door A2, and then remove the jammed paper.
Page 354 Troubleshoot a problem Close door A2, and then close door A. Open the ﬁnisher top cover, and then remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the cover. Open the ﬁnisher front cover, turn the ﬁnisher knob, and then remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 355 Troubleshoot a problem Close the cover. Paper jam in the staple, hole punch ﬁnisher Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Open door A1, and then remove the jammed paper.
Page 356 Troubleshoot a problem Close door A1, and then close door A. Lift the paper transport cover F, and then remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the cover.
Page 357 Troubleshoot a problem Pull the lever on the staple, hole punch ﬁnisher and then lift the cover. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the cover. Paper jam in the trifold/Z‑fold ﬁnisher Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot.
Page 358 Troubleshoot a problem Open door A1, and then remove the jammed paper. Note: Make sure that all paper fragments are removed. Close door A1, and then close door A. Lift the paper transport cover F, and then remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 359 Troubleshoot a problem Close the cover. Open the trifold/Z‑fold ﬁnisher door. Remove the jammed paper from any of the following locations. Note: Make sure that all paper fragments are removed.
Page 360 Troubleshoot a problem • Handle 2A Note: Make sure to return the handle to its original position. • Handle 2B Note: Make sure to return the handle to its original position.
Page 361 Troubleshoot a problem Pull out the ﬁnisher bin. Remove the jammed paper from any of the following locations. Note: Make sure that all paper fragments are removed. • Handle 2E Note: Make sure to return the handle to its original position.
Page 362 Troubleshoot a problem • Knob 2C • Handle 2F Note: Make sure to return the handle to its original position.
Page 363 Troubleshoot a problem • Handle 2G Note: Make sure to return the handle to its original position. Push the ﬁnisher bin back into place, and then close the trifold/Z‑fold ﬁnisher door. Open the booklet ﬁnisher door. Remove the jammed paper from any of the following locations. Note: Make sure that all paper fragments are removed.
Page 364 Troubleshoot a problem • Handle 3A Note: Make sure to return the handle to its original position. • Knob 3B...
Page 365 Troubleshoot a problem • Handle 3C Note: Make sure to return the handle to its original position. • Handle 3D Note: Make sure to return the handle to its original position.
Page 366 Troubleshoot a problem Pull out the booklet maker. Turn knob 4A, and then remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 367 Troubleshoot a problem Push the booklet maker back into place, and then close the ﬁnisher door. Paper jam in the booklet ﬁnisher Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 368 Troubleshoot a problem Open door A1, and then remove the jammed paper. Note: Make sure that all paper fragments are removed. Close door A1, and then close door A. Lift the paper transport cover, and then remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 369 Troubleshoot a problem Close the cover. Open the booklet ﬁnisher door.
Page 370 Troubleshoot a problem Remove the jammed paper from any of the following locations. • Handle 3A Note: Make sure to return the handle to its original position. • Knob 3B Note: Make sure to return the handle to its original position.
Page 371 Troubleshoot a problem • Handle 3C Note: Make sure to return the handle to its original position. • Handle 3D Note: Make sure to return the handle to its original position.
Page 372 Troubleshoot a problem Pull out the booklet maker. Turn knob 4A, and then remove the jammed paper. Push the booklet maker back into place, and then close the ﬁnisher door.
Page 373: Network Connection Problems
Troubleshoot a problem Network connection problems Cannot open Embedded Web Server Action Step 1 The problem is Go to step 2. solved. Check if the printer is on. Access the printer Embedded Web Server (EWS). Can you open the EWS? Step 2 The problem is Go to step 3.
Page 374 Troubleshoot a problem Action Step 6 The problem is Contact customer solved. support. Check if the web proxy servers are disabled. Note: If the servers are disabled, then contact your administrator. Access the EWS. Can you open the EWS? Cannot connect the printer to the Wi‑Fi network Action Step 1 The problem is...
Page 375: Hardware Options Problems
Troubleshoot a problem Hardware options problems Cannot detect internal option Action Step 1 The problem is Go to step 2. solved. Turn off the printer, wait for about 10 seconds, and then turn on the printer. Does the internal option operate correctly? Step 2 Go to step 4.
Page 376 Troubleshoot a problem Internal solutions port does not operate correctly Action Step 1 Go to step 3. Go to step 2. Print a menu settings page, and then check if the internal solutions port (ISP) appears in the Installed Features list. Is the ISP listed in the Installed Features list? Step 2 The problem is...
Page 377: Issues With Supplies
The printer has detected a non‑Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third- party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
Page 378: Paper Feed Problems
Continue. If you do not want to accept these risks, then remove the third-party supply or part from your printer and install a genuine Lexmark supply or part. For more information, see “Using genuine Lexmark parts and supplies”...
Page 379 Troubleshoot a problem Collated printing does not work Action Step 1 The problem is Go to step 2. solved. From the home screen, touch Settings > Print > Layout > Collate. Touch On [1,2,1,2,1,2]. Print the document. Is the document collated correctly? Step 2 The problem is Go to step 3.
Page 380 Troubleshoot a problem Paper frequently jams Action Step 1 Go to step 2. The problem is solved. Remove the tray. Check if paper is loaded correctly. Notes: • Make sure that the paper guides are positioned correctly. • Make sure that the stack height is below the maximum paper ﬁll indicator.
Page 381: Color Quality Problems
Troubleshoot a problem Color quality problems Modifying the colors in printed output From the home screen, touch Settings > Print > Quality > Advanced Imaging > Color Correction. In the Color Correction menu, touch Manual > Color Correction Content. Choose the appropriate color conversion setting. Object type Color conversion tables RGB Image...
Page 382 Troubleshoot a problem How does the printer know what color to print? When printing a document, information describing the type and color of each object is sent to the printer and is passed through color conversion tables. Color is translated into the appropriate amounts of cyan, magenta, yellow, and black toner used to produce the color you want.
Page 383: Contacting Customer Support
Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to http://support.lexmark.com.
Page 384: Recycle And Dispose
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles the box.
Page 385: Notices
For Lexmark technical support, go to http://support.lexmark.com. For information on Lexmark's privacy policy governing the use of this product, go to www.lexmark.com/privacy. For information on supplies and downloads, go to www.lexmark.com.
Page 386 Trademarks Lexmark and the Lexmark logo are trademarks or registered trademarks of Lexmark International, Inc. in the United States and/or other countries. Android, Google Play, and Google Chrome are trademarks of Google LLC.
Page 387 The WEEE logo signiﬁes speciﬁc recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
Page 388 Returning Lexmark cartridges for reuse or recycling The Lexmark Cartridge Collection Program allows you to return used cartridges for free to Lexmark for reuse or recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused or demanufactured for recycling.
Page 389 The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values. Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity.
Page 390 Notices Factory default Sleep Mode Timeout for this product (in minutes): By using the conﬁguration menus, the Sleep Mode Timeout can be modiﬁed between 1 minute and 120 minutes, or between 1 minute and 114 minutes, depending on the printer model. If the printer speed is less than or equal to 30 pages per minute, then you can set the timeout only up to 60 minutes or 54 minutes, depending on the printer model.
Page 391 Note: To assure compliance with FCC regulations on electromagnetic interference for a Class A computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 392 The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The EEA/EU authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Page 393 —Is manufactured from new parts, or new and serviceable used parts, which perform like new parts —Is, during normal use, free from defects in material and workmanship If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option).
Page 394 Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable.
Page 395: Index
Index Index clearing jams Numerics in multipurpose feeder 348 2 x 520‑sheet tray B4 paper guide in the trifold/Z‑fold ﬁnisher 357 installing 68 replacing 275 collated printing does not 2000-sheet tandem tray banner tray work 379 loading 45 installing 87 color correction 381 2000‑sheet tandem tray black images 324...
Page 396 12 installing 92 installing replacing 282 booklet ﬁnisher 110 genuine Lexmark parts and staple ﬁnisher 100 supplies 222 installing 2 x 520-sheet tray 68 genuine parts and supplies 222 editing contacts 38 installing 2000-sheet tandem...
Page 397 IPSec 207 Multiple Universal Sizes letterhead Job Accounting 190 enabling 42 selecting 15 Layout 185 multipurpose feeder Lexmark Mobile Print Local Accounts 213 loading 55 using 166 Login Restrictions 216 Lexmark Print LPD Conﬁguration 209 using 166 Manage Permissions 212...
Page 398 B 344 horizontal dark lines 327 Defective ﬂash detected 377 paper jam in optional trays 344 horizontal white lines 329 Non‑Lexmark supply 377 paper jam in the 2000‑sheet light print 318 Not enough free space in ﬂash tandem tray 344...
Page 399 266 replacing 288, 291 replacing 286 replacing the waste toner staple cartridge holder recycling bottle 266 replacing 293, 296 Lexmark packaging 384 reports staple ﬁnisher Lexmark products 384 printer status 222 installing 93 removing paper jam printer usage 222...
Page 400 Customer Support 37 reprinted 380 using Display Customization 36 job prints from the wrong using genuine Lexmark parts and tray 335 supplies 222 job prints on the wrong using the control panel 12 paper 335...

Lexmark CS943 User Manual

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