Page 1 C734 and C736 Series User's Guide March 2012 www.lexmark.com Machine type(s): 5026 Model(s): 210, 230, 280, 410, 430, 480...
Page 2: Table Of Contents
Contents Contents Safety information..................5 Learning about the printer................7 Thank you for choosing this printer!......................7 Finding information about the printer......................7 Selecting a location for the printer......................8 Printer configurations..........................10 Using the security lock feature........................12 Understanding the printer control panel....................12 Additional printer setup................14 Installing internal options........................14 Installing hardware options........................30 Attaching cables............................32...
Page 3 Contents Printing......................66 Printing a document..........................66 Printing specialty documents........................67 Printing confidential and other held jobs....................69 Printing from a flash drive........................71 Printing photos from a PictBridge‑enabled digital camera..............72 Printing information pages........................72 Canceling a print job..........................73 Printing in black and white........................75 Using Max Speed and Max Yield......................75 Understanding printer menus..............76 Menus list..............................76 Supplies menu............................77...
Page 4 Contents Viewing reports.............................146 Restoring the factory default settings....................146 Copying printer settings to other printers.....................147 Clearing jams....................148 Avoiding jams............................148 Accessing jam areas..........................148 200–201 paper jams..........................149 202 paper jam............................150 203 and 230 paper jams........................153 24x paper jam............................155 250 paper jam............................156 Troubleshooting..................157 Understanding printer messages......................157 Solving basic problems..........................169 Solving printing problems........................170 Solving option problems........................173...
Page 5: Safety Information
Safety information Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure.
Page 6 If you purchased a multifunction printer (MFP) that scans, copies, and faxes, you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. SAVE THESE INSTRUCTIONS.
Page 7: Learning About The Printer
Finding information about the printer What are you looking for? Find it here Initial setup instructions: Setup documentation—The setup documentation came with the printer and is also available on the Lexmark Web • Connecting the printer site at http://support.lexmark.com. •...
Page 8: Selecting A Location For The Printer
Learning about the printer What are you looking for? Find it here The latest supplemental information, updates, and technical Lexmark Support Web site— support: http://support.lexmark.com • Documentation Note: Select your region, and then select your product to view the appropriate support site.
Page 9 Learning about the printer 152.4 mm (6.0 in.) 101.6 mm (4.0 in.) 609.6 mm (24.0 in.) 152.4 mm (6.0 in.) 304.8 mm (12.0 in.)
Page 10: Printer Configurations
If you purchased a multifunction printer (MFP) that scans, copies, and faxes, you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters.
Page 11 Learning about the printer Standard exit bin Paper support Printer control panel Optional 550‑sheet specialty media drawer Optional 550‑sheet tray Optional 2,000‑sheet tray Standard 550‑sheet tray (Tray 1) Multipurpose feeder...
Page 12: Using The Security Lock Feature
Learning about the printer Using the security lock feature The printer is equipped with a security lock feature. When a lock compatible with most laptop computers is attached, the printer is locked. Once locked, the metal plate and the system board cannot be removed. Attach a security lock to the printer in the location shown.
Page 13 Learning about the printer Control panel item Description Navigation Press the up or down arrow button to scroll through menu lists. buttons Press the left or right arrow button to scroll through values or text that rolls to another screen. Numeric Consists of the numbers 0–9, characters A through Z, an , and a backspace...
Page 14: Additional Printer Setup
Fonts • Firmware cards – Bar Code – PrintCryption • Printer hard disk • Lexmark Internal Solutions Ports (ISP) – RS‑232‑C Serial ISP – Parallel 1284‑B ISP – MarkNet N8150 802.11 b/g/n Wireless ISP – MarkNet N8130 10/100 Fiber ISP –...
Page 15: Accessing The System Board To Install Internal Options
Additional printer setup Accessing the system board to install internal options CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
Page 16: Installing A Memory Card
Additional printer setup Use the following illustration to locate the appropriate connector. Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors. Firmware and flash memory card connectors Hard disk connector Internal print server connector Memory card connector...
Page 17 Additional printer setup Open the memory card connector latches. Align the notch on the memory card with the ridge on the connector. Notch Ridge...
Page 18: Installing A Flash Memory Or Firmware Card
Additional printer setup Push the memory card straight into the connector until it snaps into place. Reattach the system board cover. Installing a flash memory or firmware card The system board has two connections for an optional flash memory or firmware card. Only one of each may be installed, but the connectors are interchangeable.
Page 19 Additional printer setup Holding the card by its sides, align the plastic pins on the card with the holes on the system board. Plastic pins Metal pins Push the card firmly into place. Notes: • The entire length of the connector on the card must touch and be flush against the system board. •...
Page 20: Installing An Internal Solutions Port
Additional printer setup Installing an Internal Solutions Port The system board supports one optional Lexmark Internal Solutions Port (ISP). Note: This task requires a flathead screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
Page 21 Additional printer setup Unplug the printer hard disk interface cable from the system board, leaving the cable attached to the printer hard disk. To unplug the cable, squeeze the paddle at the plug of the interface cable to disengage the latch before pulling the cable out.
Page 22 Additional printer setup Remove the printer hard disk by pulling it upward to unseat the standoffs. Remove the thumbscrews that attach the printer hard disk mounting bracket to the printer hard disk, and then remove the bracket. Set the printer hard disk aside. Remove the metal cover from the ISP opening.
Page 23 Additional printer setup Align the posts of the plastic tee to the holes in the system board, and press downward until the tee snaps into place. Be sure each post of the tee has latched completely, and the tee is seated firmly on the system board. Install the ISP on the plastic tee.
Page 24 Additional printer setup Lower the ISP toward the plastic tee until the ISP is seated between the guides of the plastic tee. Insert the long thumbscrew and turn it clockwise enough to hold the ISP in place, but do not tighten the thumbscrew at this time.
Page 25 Additional printer setup Attach the two provided screws to secure the ISP mounting bracket to the system board cage. Tighten the long thumbscrew. Warning—Potential Damage: Do not overtighten the thumbscrew. Insert the plug of the ISP interface cable into the receptacle of the system board. Note: The plugs and receptacles are color‑coded.
Page 26: Installing A Printer Hard Disk
Additional printer setup Installing a printer hard disk The optional printer hard disk can be installed with or without a Lexmark Internal Solutions Port (ISP). Note: This task requires a flathead screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
Page 27 Additional printer setup Align the standoffs of the printer hard disk with the holes in the ISP, and then press downward on the printer hard disk until the standoffs have seated into place. Insert the plug of the printer hard disk interface cable into the receptacle of the ISP. Note: The plugs and receptacles are color‑coded.
Page 28 Additional printer setup To install a printer hard disk directly on the system board: Align the standoffs of the printer hard disk with the holes in the system board, and then press downward on the printer hard disk until the standoffs have seated into place. Attach the two provided screws to secure the printer hard disk mounting bracket.
Page 29: Reattaching The System Board Cover
Additional printer setup Reattach the system board cover. Reattaching the system board cover Warning—Potential Damage: System board electrical components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors. Note: This task requires a flathead screwdriver.
Page 30: Installing Hardware Options
If you purchased a multifunction printer (MFP) that scans, copies, and faxes, you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. Note: The C736n, C736dn, and C736dtn model printers support a total of four optional input sources. The C734n, C734dn, C734dtn, and C734dnw model printers support a total of three optional input sources.
Page 31 Additional printer setup Unpack the optional tray, and remove all packing material. Place the tray in the location chosen for the printer. Note: If you are installing more than one optional tray, the 2,000‑sheet tray must always be installed first (configuring from the bottom up).
Page 32: Attaching Cables
Additional printer setup Align the printer with the tray, and then lower the printer into place. Label the trays and drawers with the supplied number labels from the top down. Note: The standard 550-sheet tray (Tray 1) must be labeled as the first tray. Attaching cables CAUTION—POTENTIAL INJURY: Do not use the fax feature during a lightning storm.
Page 33: Verifying Printer Setup
Additional printer setup USB port Warning—Potential Damage: Do not touch the USB cable, any network adapter, or the printer in the area shown while actively printing. A loss of data or a malfunction can occur. Ethernet port Verifying printer setup Printing a menu settings page Print a menu settings page to review the current menu settings and to verify if the printer options are installed correctly.
Page 34: Setting Up The Printer Software
Double-click the Install Printer and Software icon. Follow the instructions on the computer screen. Using the World Wide Web Go to the Lexmark Web site at www.lexmark.com. From the Drivers & Downloads menu, click Driver Finder. Select your printer, and then select your operating system.
Page 35: Updating Available Options In The Printer Driver
Additional printer setup Updating available options in the printer driver Once the printer software and any options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs. For Windows users Open the Printers folder: Click , or click Start and then click Run.
Page 36: Setting Up Wireless Printing
Additional printer setup Setting up wireless printing Note: A Service Set Identifier (SSID) is a name assigned to a wireless network. Wireless Encryption Protocol (WEP) and Wi-Fi Protected Access (WPA) are types of security used on a network. Information you will need to set up the printer on a wireless network Note: Do not connect the installation or network cables until prompted to do so by the setup software.
Page 37 Additional printer setup Make sure the printer and computer are fully on and ready. Do not connect the USB cable until instructed to do so on the screen. Insert the Software and Documentation CD. Click Install Printer and Software. Click Agree to agree to the License Agreement. Click Suggested, and then click Next.
Page 38: Installing The Printer On A Wireless Network (Macintosh)
Additional printer setup Temporarily connect a USB cable between the computer on the wireless network and the printer. Note: After the printer is configured, the software will instruct you to disconnect the temporary USB cable so you can print wirelessly. Follow the instructions on the computer screen to complete the software installation.
Page 39 Additional printer setup In Mac OS X version 10.5 or later From the Apple menu, choose System Preferences. Click Network. Click AirPort. In Mac OS X version 10.4 and earlier From the Finder desktop, choose Go > Applications. From the Applications folder, double‑click Internet Connect. From the toolbar, click AirPort.
Page 40 Additional printer setup Configure your computer to use the printer wirelessly To print to a network printer, each Macintosh user must install a custom PostScript Printer Description (PPD) file and create a printer in the Printer Setup Utility or Print Center. Install a PPD file on the computer: Insert the Software and Documentation CD in the CD or DVD drive.
Page 41: Installing The Printer On A Wired Network
Additional printer setup Locate and double‑click Printer Setup Utility or Print Center. From the Printer List, choose Add. Choose the Default Browser tab. Click More Printers. From the first pop‑up menu, choose AppleTalk. From the second pop‑up menu, select Local AppleTalk zone. Select the printer from the list.
Page 42 Additional printer setup Locate the printer IP address in the TCP/IP section of the network setup page. You will need the IP address if you are configuring access for computers on a different subnet than the printer. Install the drivers and add the printer. Install a PPD file on the computer: Insert the Software and Documentation CD in the CD or DVD drive.
Page 43: Changing Port Settings After Installing A New Network Internal Solutions Port
Solutions Port When a new network Lexmark Internal Solutions Port (ISP) is installed in the printer, the printer is assigned a new IP address. The printer configurations on computers that access the printer must be updated with this new IP address in order to print to it over the network.
Page 44: For Macintosh Users
Additional printer setup Locate the printer that has changed. Note: If there is more than one copy of the printer, then update all of them with the new IP address. Right‑click the printer. Click Properties. Click the Ports tab. Locate the port in the list, and then select it. Click Configure Port.
Page 45: Setting Up Serial Printing
Additional printer setup Select the printer from the list. Click Add. In Mac OS X version 10.4 and earlier From the Go menu, choose Applications. Double‑click Utilities. Double‑click Printer Setup Utility or Print Center. From the Printer List, click Add. Choose the Default Browser tab.
Page 46 Additional printer setup Make sure the box next to the selected printer model is checked. Select any other optional software you want to install, and then click Next. Click Finish to complete the printer software installation. Set the COM port parameters: After the printer driver is installed, you must set the serial parameters in the COM port assigned to the printer driver.
Page 47: Minimizing Your Printer's Environmental Impact
Lexmark consistently tests its printers with recycled paper (20–100% post-consumer waste) and a variety of test paper from around the world, using chamber tests for different temperature and humidity conditions. Lexmark has found no reason to discourage the use of today's recycled office papers, but generally the following property guidelines apply to recycled paper.
Page 48: Saving Energy
Check your first draft for accuracy Before printing or making multiple copies of a document: • Use the preview feature, which you can select from the Print dialog or the Lexmark Toolbar, to see how the document will look before you print it. •...
Page 49: Reducing Printer Noise
Minimizing your printer's environmental impact Press the up or down arrow button until Eco‑Mode appears, and then press Press the left or right arrow button to scroll through the list of possible settings. Press at the correct setting. Submitting Selection appears. Reducing printer noise Use Quiet Mode to reduce printer noise.
Page 50: Adjusting The Brightness Of The Display
Minimizing your printer's environmental impact Using the Embedded Web Server Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section.
Page 51: Recycling
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark will recycle the box.
Page 52: Loading Paper And Specialty Media
Loading paper and specialty media Loading paper and specialty media This section explains how to load the standard tray (Tray 1), also known as the 550-sheet tray, an optional 550-sheet tray, an optional 2,000-sheet tray, a multipurpose feeder, and an optional 550-sheet specialty media drawer. It also includes information about paper orientation, setting the Paper Size and Paper Type, and linking and unlinking trays.
Page 53 Loading paper and specialty media Notice the size indicators on the bottom of the tray. Use these indicators to help position the guides. Squeeze the width guide tabs as shown, and then slide the guide to the correct position for the size of paper being loaded.
Page 54 Loading paper and specialty media Squeeze the length guide tabs together, and then slide the length guide to the correct position for the size of paper being loaded. Note: The length guide has a locking device. To unlock the tray, slide the button on top of the length guide to the left as shown.
Page 55: Loading The Multipurpose Feeder
Loading paper and specialty media Align the tray, and then reinsert it. If a different type of paper was loaded than the type previously loaded in the tray, then change the paper type setting for the tray from the printer control panel. For more information, see “Setting the paper size and type” on page 52.
Page 56 Loading paper and specialty media Width guide Width guide release tab Press the tray release latch to the left, and then pull the multipurpose feeder down. Gently pull the extension out until it is fully extended. Prepare a media stack for loading. •...
Page 57 Loading paper and specialty media • Flex a stack of envelopes back and forth to loosen them, and then fan them. Straighten the edges on a level surface. Load the media stack with the recommended print side facedown and the top edge entering the printer first. Note: Load only one size and type of media at a time.
Page 58: Linking And Unlinking Trays
Loading paper and specialty media Linking and unlinking trays Linking trays Tray linking is useful for large print jobs or multiple copies. When one linked tray is empty, paper feeds from the next linked tray. When the Paper Size and Paper Type settings are the same for any trays, the trays are automatically linked. The printer automatically senses the Paper Size setting according to the position of the paper guides in each tray except the standard 550‑sheet tray and the multipurpose feeder.
Page 59: Assigning A Custom Paper Type Name To A Tray
Loading paper and specialty media Click Submit. Click Custom Types. Custom Types appears, followed by your custom name. Select a Paper Type setting from the pick list next to your custom name. Click Submit. Assigning a custom paper type name to a tray Assign a Custom Type <x>...
Page 60: Paper And Specialty Media Guidelines
Paper and specialty media guidelines Paper and specialty media guidelines Paper guidelines Paper characteristics The following paper characteristics affect print quality and reliability. Consider these characteristics when evaluating new paper stock. Weight The printer can automatically feed paper weights from 60 to 220 g/m (16 to 58 lb bond) grain long.
Page 61: Fiber Content
Paper and specialty media guidelines Fiber content Most high‑quality xerographic paper is made from 100% chemically treated pulped wood. This content provides the paper with a high degree of stability resulting in fewer paper feeding problems and better print quality. Paper containing fibers such as cotton can negatively affect paper handling.
Page 62: Supported Paper Sizes, Types, And Weights
The following tables provide information on standard and optional paper input sources and the types of paper they support. Note: To use a paper size that is unlisted, configure a Universal Paper Size. For more information, see the Card Stock & Label Guide available on the Lexmark Web site at http://support.lexmark.com. Paper sizes supported by the printer Measurements apply to simplex (one‑sided) printing only.
Page 63 Paper and specialty media guidelines Paper size Dimensions Standard Optional Optional Optional Multipurpose Duplex unit 550‑sheet 550‑sheet 550‑sheet 2,000‑sheet feeder tray (Tray tray specialty tray media drawer Letter 215.9 x 279.4 mm (8.5 x 11 in.) Legal 215.9 x 355.6 mm (8.5 x 14 in.) Executive 184.2 x 266.7 mm...
Page 64: Paper Types And Weights Supported By The Printer
Paper and specialty media guidelines Paper size Dimensions Standard Optional Optional Optional Multipurpose Duplex unit 550‑sheet 550‑sheet 550‑sheet 2,000‑sheet feeder tray (Tray tray specialty tray media drawer C5 Envelope 162 x 229 mm (6.38 x 9.01 in.) B5 Envelope 176 x 250 mm (6.93 x 9.84 in.) Other 85.7 x 165 mm to...
Page 65 Paper labels are supported. Other media such as vinyl may show print quality defects in some environments, and prolonged vinyl label usage may reduce fuser life. For more information, see the Card Stock & Label Guide available on the Lexmark Web site at http://support.lexmark.com.
Page 66: Printing
Printing Printing This chapter covers printing, printer reports, and job cancelation. The selection and handling of paper and specialty media can affect how reliably documents print. For more information, see "Avoiding jams" and "Storing paper." Printing a document Printing a document Load paper into a tray or feeder.
Page 67: Printing Specialty Documents
• Before loading transparencies, fan the stack to prevent sheets from sticking together. • We recommend Lexmark part number 12A8240 for letter‑size transparencies and Lexmark part number 12A8241 for A4‑size transparencies. Tips on using envelopes Print samples on the envelopes being considered for use before buying large quantities.
Page 68: Tips On Using Labels
Note: Paper labels are supported. Other media such as vinyl may show print quality defects in some environments, and prolonged vinyl label usage may reduce fuser life. For detailed information on label printing, characteristics, and design, see the Card Stock & Label Guide available on the Lexmark Web site at http://support.lexmark.com. When printing on labels: •...
Page 69: Printing Confidential And Other Held Jobs
Printing Tips on using card stock Card stock is heavy, single‑ply specialty media. Many of its variable characteristics, such as moisture content, thickness, and texture, can significantly impact print quality. Print samples on the card stock being considered for use before buying large quantities.
Page 70 Printing Printing confidential and other held jobs Note: Confidential and Verify print jobs are automatically deleted from memory after they print. Repeat and Reserve jobs continue to be held in the printer until you choose to delete them. For Windows Users With a document open, click File >...
Page 71: Printing From A Flash Drive
Printing After selecting your job type, use the keypad to enter your PIN. If you enter an invalid PIN, the Invalid PIN screen appears. • To re‑enter the PIN, make sure Try again appears, and then press • To cancel the PIN, press the up or down arrow button until Cancel appears, and then press Press the up or down arrow button until appears next to the job you want to print, and then press...
Page 72: Printing Photos From A Pictbridge-Enabled Digital Camera
Printing Press the up or down arrow button until appears next to the document you want to print, and then press Note: Folders found on the flash drive appear as folders. File names are appended by the extension type (for example, .jpg).
Page 73: Canceling A Print Job
Printing Press the up or down arrow button until Print Fonts appears, and then press Press the up or down arrow button until appears next to PCL Fonts, PostScript Fonts, or PPDS Fonts, and then press After the font sample list prints, Ready appears. Printing a directory list A directory list shows the resources stored in flash memory or on the hard disk.
Page 74: Canceling A Print Job From The Computer
Printing Canceling a print job from the computer For Windows users Open the printers folder: Click , or click Start and then click Run. In the Start Search or Run box, type control printers. Press Enter, or click OK. The printers folder opens. Double‑click the printer icon.
Page 75: Printing In Black And White
Printing Printing in black and white To print all text and graphics using only the black toner cartridge, set the printer to Black Only. Note: The printer driver is capable of overriding this setting. From the printer control panel, press Press the up or down arrow button until Settings appears, and then press Press the up or down arrow button until...
Page 76: Understanding Printer Menus
Understanding printer menus Understanding printer menus Menus list Supplies Paper Menu Reports Settings Replace Supply Default Source Menu Settings Page General Settings Cyan Cartridge Paper Size/Type Device Statistics Setup Menu Magenta Cartridge Configure MP Network Setup Page Finishing Menu Yellow Cartridge Substitute Size Network <x>...
Page 77: Supplies Menu
Understanding printer menus Supplies menu Supplies menu Menu item Description Replace Supply Provides the option to reset the supply counter for the photoconductor just replaced, or for all photoconductors Select the photoconductor, and then select Yes or No: Cyan Photoconductor Magenta Photoconductor •...
Page 78: Paper Menu
Understanding printer menus Paper menu Default Source menu Menu item Description Default Source Sets a default paper source for all print jobs Tray <x> Notes: MP Feeder • From the Paper menu, Configure MP must be set to Cassette for MP Manual Paper Feeder to appear as a menu setting.
Page 79 Understanding printer menus Menu item Description Tray <x> Type Specifies the type of paper loaded in each tray Plain Paper Notes: Card Stock • Plain Paper is the factory default setting for Tray 1. Custom Type <x> is Transparency the factory default setting for all other trays. Glossy •...
Page 80 Understanding printer menus Menu item Description MP Feeder Type Specifies the type of paper loaded in the multipurpose feeder Plain Paper Notes: Card Stock • From the Paper menu, Configure MP must be set to Cassette for MP Transparency Feeder Type to appear as a menu item. Glossy •...
Page 81: Configure Mp Menu
Understanding printer menus Menu item Description Manual Paper Type Specifies the type of paper being manually loaded Plain Paper Note: Plain paper is the factory default setting. Card Stock Transparency Recycled Glossy Heavy Glossy Labels Vinyl Labels Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper...
Page 82: Substitute Size Menu
Understanding printer menus Substitute Size menu Menu item Description Substitute Size Substitutes a specified paper size if the requested paper size is not available Notes: Statement/A5 • All Listed is the factory default setting. All available substitutions are Letter/A4 allowed. All Listed •...
Page 83 Understanding printer menus Menu item Description Vinyl Labels Texture Specifies the relative texture of the labels loaded Smooth Note: Normal is the factory default setting. Normal Rough Bond Texture Specifies the relative texture of the paper loaded Smooth Note: Rough is the factory default setting. Normal Rough Envelope Texture...
Page 84: Paper Weight Menu
Understanding printer menus Menu item Description Custom <x> Texture Specifies the relative texture of the custom paper loaded Smooth Notes: Normal • Normal is the factory default setting. Rough • Settings appear only if the custom type is supported. Paper Weight menu Menu item Description Plain Weight...
Page 85 Understanding printer menus Menu item Description Bond Weight Specifies the relative weight of the paper loaded Light Note: Rough is the factory default setting. Normal Heavy Envelope Weight Specifies the relative weight of the envelopes loaded Light Note: Normal is the factory default setting. Normal Heavy Rough Envelope Weight...
Page 86: Paper Loading Menu
Understanding printer menus Paper Loading menu Menu item Description Recycled Loading Determines the paper loading direction for all jobs that specify Recycled as the paper type Duplex Note: Off is the factory default setting. Glossy Loading Determines the paper loading direction for all jobs that specify Glossy as the paper type Duplex Note: Off is the factory default setting.
Page 87: Custom Types Menu
Understanding printer menus Custom Types menu Menu item Description Custom Type <x> Associates a paper or specialty media type with a Custom Type <x> name or a user‑defined Custom Name created from the Embedded Web Server or Paper MarkVision Professional Card Stock Glossy Notes:...
Page 88: Reports Menu
Understanding printer menus Menu item Description Portrait Height Sets the portrait height 3–14.17 inches Notes: 76–360 mm • If the height exceeds the maximum, then the printer uses the maximum height allowed. • 14 inches is the US factory default setting. Inches can be increased in 0.01‑inch increments.
Page 89: Network/Ports Menu
Understanding printer menus Menu item Description Network <x> Setup Page Prints a report containing information about the network printer settings, such as the TCP/IP address information Notes: • This selection is available when more than one network option is installed. •...
Page 90 Understanding printer menus Standard Network or Network <x> menus Note: Only active ports appear in this menu; all inactive ports are omitted. Menu item Description PCL SmartSwitch Sets the printer to automatically switch to PCL emulation when a print job requires it, regardless of the default printer language Notes: •...
Page 91: Network Reports Menu
Understanding printer menus Menu item Description Job Buffering Temporarily stores jobs on the printer hard disk before printing. This menu only appears if a formatted disk is installed. Notes: Auto • Off is the factory default setting. • The On value buffers jobs on the printer hard disk. This menu selection appears only when a formatted disk is installed and is not defective.
Page 92: Network Card Menu
Understanding printer menus Menu item Description Print Setup Page Prints a report containing information about the current network setup Notes: Print NetWare Setup Page • The Setup Page contains information about the network printer settings, such as the TCP/IP address. •...
Page 93 Understanding printer menus Menu item Description Activate Activates TCP/IP Note: On is the factory default setting. View Hostname Lets you view the current TCP/IP hostname Note: This can be changed only from the Embedded Web Server. IP Address Lets you view or change the current TCP/IP Address Note: Manually setting the IP address sets the Enable DHCP and Enable Auto IP settings to Off.
Page 94: Ipv6 Menu
Understanding printer menus IPv6 menu Use the following menu items to view or set the Internet Protocol version 6 (IPv6) information. Note: This menu is available only for network models or printers attached to print servers. This menu is available from the Network/Ports menu: Network/Ports >...
Page 95: Appletalk Menu
Understanding printer menus Menu item Description View Signal Quality Lets you view the quality of the wireless connection View Security Mode Lets you view the encryption method for the wireless connection. “Disabled” indicates that the wireless network is not encrypted. AppleTalk menu This menu is available from the Network/Ports menu: Network/Ports >...
Page 96: Lexlink Menu
Understanding printer menus Menu item Description Select SAP Frames Enables the Ethernet frame type setting Ethernet 802.2 Note: On is the factory default setting for all menu items. Ethernet 802.3 Ethernet Type II Ethernet SNAP Packet Burst Reduces network traffic by allowing the transfer and acknowledgement of multiple data packets to and from the NetWare server Note: Yes is the factory default setting.
Page 97 Understanding printer menus Menu item Description PS SmartSwitch Sets the printer to automatically switch to PS emulation when a print job received through a USB port requires it, regardless of the default printer language Notes: • On is the factory default setting. •...
Page 98 Understanding printer menus Menu item Description ENA Address Sets the network address information for an external print server that is attached to the printer using a USB cable Note: This menu item is available only if the printer is attached to an external print server through the USB port.
Page 99 Understanding printer menus Menu item Description Parallel Buffer Sets the size of the parallel input buffer Disabled Notes: Auto • Auto is the factory default setting. 3k to <maximum size allowed> • The Disabled setting turns off job buffering. Any jobs already buffered on the disk are printed before normal processing is resumed.
Page 100 Understanding printer menus Menu item Description Parallel Mode 2 Determines whether or not the parallel port data is sampled on the leading or trailing edge of strobe Note: On is the factory default setting. Mac Binary PS Sets the printer to process Macintosh binary PostScript print jobs Notes: •...
Page 101 Understanding printer menus Menu item Description NPA Mode Sets the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol Notes: Auto • Auto is the factory default setting. • When the On setting is used, the printer performs NPA processing. If the data is not in NPA format, it is rejected as bad data.
Page 102: Smtp Setup Menu
Understanding printer menus Menu item Description Robust XON Determines whether or not the printer communicates availability to the computer Notes: • Off is the factory default setting. • This menu item applies only to the serial port if Serial Protocol is set to XON/XOFF.
Page 103 Understanding printer menus Menu item Description Primary SMTP Gateway Specifies SMTP server port information Note: 25 is the default SMTP gateway port. Range is 1‑65536. Primary SMTP Gateway Port Secondary SMTP Gateway Secondary SMTP Gateway Port SMTP Timeout Specifies the amount of time in seconds before the server stops trying to send the e‑mail 5–30 Note: 30 seconds is the factory default setting.
Page 104: Security Menu
Understanding printer menus Security menu Miscellaneous menu Menu item Description Login Restriction Limits the number and time frames of failed login attempts from the printer control panel before all users are locked out Login failures 1-10 (3 attempts) Notes: Failure time frame •...
Page 105: Disk Wiping Menu
Understanding printer menus Disk Wiping menu Menu item Description Wiping Mode Disk Wiping erases only print job data that is not currently in use by the file system from the printer hard disk. All permanent data on the printer hard disk is preserved, such as downloaded fonts, macros, and held jobs.
Page 106: Security Audit Log Menu
Understanding printer menus Menu item Description Manual Method Disk Wiping erases only print job data that is not currently in use by the file system from the printer hard disk. All permanent data on the printer hard disk is preserved, Single pass such as downloaded fonts, macros, and held jobs.
Page 107 Understanding printer menus Menu item Description Configure Log Specifies whether and how the audit logs are created Enable Audit Notes: • Enable audit determines if events are recorded in the secure audit log and remote syslog. No is the factory default setting. Enable Remote Syslog •...
Page 108: Settings Menu
Understanding printer menus Settings menu General Settings menu Menu item Description Display Language Sets the language of the text appearing on the display English Note: All languages may not be available for all printers. Francais Deutsch Italiano Espanol Dansk Norsk Nederlands Svenska Portuguese...
Page 109 Understanding printer menus Menu item Description Quiet Mode Reduces the amount of noise produced by the printer Off (Image/Photo) Notes: On (Text/Graphics) • Off is the factory default setting. This setting supports the performance specifications for your printer. • On configures the printer to produce as little noise as possible.
Page 110 Understanding printer menus Menu item Description Timeouts Sets the amount of time the printer waits after a job is printed before it goes into a reduced power state Power Saver 1–240 Notes: • 30 minutes is the factory default setting. •...
Page 111 Understanding printer menus Menu item Description Print Recovery Specifies whether the printer reprints jammed pages Jam Recovery Notes: • Auto is the factory default setting. The printer reprints jammed pages unless the memory required to hold the Auto pages is needed for other printer tasks. •...
Page 112: Setup Menu
Understanding printer menus Setup menu Menu item Description Printer Language Sets the default printer language PCL Emulation Notes: PS Emulation • PCL emulation uses a PCL interpreter for processing print jobs. PostScript emulation uses a PS interpreter for processing print jobs. •...
Page 113 Understanding printer menus Menu item Description Download Target Sets the storage location for downloads Notes: Flash • RAM is the factory default setting. Disk • Storing downloads in flash memory or on a printer hard disk places them in permanent storage. Downloads remain in flash memory or on the printer hard disk even when the printer is turned off.
Page 114: Finishing Menu
Understanding printer menus Finishing menu Menu item Description Sides (Duplex) Specifies whether duplex (2‑sided) printing is set as the default for all print jobs 1 sided Notes: 2 sided • 1 sided is the factory default setting. • To set 2‑sided printing from the software program: for Windows users, click File >...
Page 115: Quality Menu
Understanding printer menus Menu item Description Separator Source Specifies the paper source for separator sheets Tray <x> Notes: Multi‑Purpose Feeder • Tray 1 (standard tray) is the factory default setting. • From the Paper menu, Configure MP must be set to Cassette for Multi‑Purpose Feeder to appear as a menu setting.
Page 116 Understanding printer menus Menu item Description Color Correction Adjusts the color output on the printed page Auto Notes: • Auto is the factory default setting. Auto applies different color conversion tables Manual to each object on the printed page. • Off turns off color correction.
Page 117 Understanding printer menus Menu item Description RGB Contrast Adjusts contrast in color outputs 0–5 Notes: • 0 is the factory default setting. • This does not affect files where CMYK color specifications are being used. RGB Saturation Adjusts saturation in color outputs 0–5 Notes: •...
Page 118 Understanding printer menus Menu item Description Manual Color Customizes the RGB color conversions RGB Image Notes: Vivid • sRGB Display is the factory default setting for RGB Image. This applies a color sRGB Display conversion table to an output that matches the colors displayed on a computer Display—True Black monitor.
Page 119: Utilities Menu
Understanding printer menus Utilities menu Menu item Description Remove Held Jobs Removes confidential and held jobs from the printer hard disk Confidential Notes: Held • Selecting a setting affects only print jobs that are resident in the printer. Not Restored Bookmarks, jobs on flash drives, and other types of held jobs are not affected.
Page 120: Xps Menu
Understanding printer menus Menu item Description LCD Contrast Adjusts the contrast lighting of the display 1–10 Notes: • 5 is the factory default setting. • A higher setting makes the display appear lighter. • A lower setting makes the display appear darker. LCD Brightness Adjusts the brightness of the backlight on the display 1–10...
Page 121: Pcl Emul Menu
Understanding printer menus Menu item Description Font Priority Establishes the font search order Resident Notes: Flash/Disk • Resident is the factory default setting. • A formatted flash memory option card or printer hard disk must be installed in the printer and operating properly for this menu item to be available.
Page 122 Understanding printer menus Menu item Description Symbol Set Specifies the symbol set for each font name 10U PC‑8 Notes: 12U PC‑850 • 10U PC‑8 is the US factory default setting. • 12U PC‑850 is the international factory default setting. • A symbol set is a set of alphabetic and numeric characters, punctuation, and special symbols.
Page 123 Understanding printer menus Menu item Description PCL Emulation Settings Specifies whether the printer automatically performs a carriage return (CR) after a line feed (LF) control command Auto CR after LF Notes: • Off is the factory default setting. • Setting alterations are duplicated in the PPDS menu. PCL Emulation Settings Specifies whether the printer automatically performs a line feed (LF) after a carriage return (CR) control command...
Page 124: Html Menu
Understanding printer menus HTML menu Menu item Description Font Name Intl CG Times Sets the default font for HTML documents Albertus MT Intl Courier Note: The Times font is used in HTML documents that do not specify Antique Olive Intl Univers a font.
Page 125: Image Menu
Understanding printer menus Menu item Description Backgrounds Specifies whether to print backgrounds on HTML documents Do Not Print Note: Print is the factory default setting. Print Image menu Menu item Description Auto Fit Selects the optimal paper size, scaling, and orientation Notes: •...
Page 126: Pictbridge Menu
Understanding printer menus PictBridge menu Menu item Description Photo Size Selects the optimal photo size Auto Notes: • Auto is the factory default setting. • If both the printer and the PictBridge‑enabled digital camera have a value for Hagaki Postcard this setting, the camera value always supersedes the printer value.
Page 127 Understanding printer menus Menu item Description Paper Source Sets a default paper source for all print jobs Tray <x> Note: Tray 1 (standard tray) is the factory default setting. Manual Feeder Envelope Feeder Color Allows the printer to generate colored output Note: On is the factory default setting.
Page 128: Help Menu
Understanding printer menus Menu item Description N‑up Ordering Specifies the positioning of multiple‑page images when using N‑up (pages‑side) Horizontal Notes: Reverse Horizontal • Horizontal is the factory default setting. Reverse Vertical • Positioning depends on the number of images and whether the images are in Vertical portrait or landscape orientation.
Page 129 Understanding printer menus Menu item Description Information Guide Provides help in locating additional information Connection Guide Provides information about connecting the printer locally (USB) or to a network Moving Guide Provides instructions for safely moving the printer Supplies Guide Provides part numbers for ordering supplies...
Page 130: Maintaining The Printer
Maintaining the printer Maintaining the printer Periodically, certain tasks are required to maintain optimum print quality. Cleaning the exterior of the printer Make sure that the printer is turned off and unplugged from the wall outlet. CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug the power cord from the wall outlet and disconnect all cables to the printer before proceeding.
Page 131 Maintaining the printer Warning—Potential Damage: To avoid overexposing the photoconductor units, do not leave the front door open for more than 10 minutes. Remove all four toner cartridges. Do not remove the photoconductor units for this procedure. Locate the four printhead lenses. Clean the lenses using a can of compressed air.
Page 132: Storing Supplies
Maintaining the printer Close the front door. Storing supplies Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you are ready to use them. Do not expose supplies to: •...
Page 133: Ordering Supplies
To order supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark authorized supplies dealers in your area. In other countries or regions, visit the Lexmark Web Site at www.lexmark.com or contact the place where you purchased the printer.
Page 134: Replacing Supplies
Maintaining the printer Part name Part number Fuser 40X5095 (100 volt) 40X5093 (115 volt) 40X5094 (230 volt) Transfer Module 40X5096 Ordering a waste toner box When 82 Waste toner box nearly full appears, order a replacement waste toner box. When 82 Replace waste toner box appears, you must replace the waste toner box.
Page 135 Maintaining the printer Pull up and out on the green tabs of the specified cartridge to remove it from the printer. Shake the cartridge front to back and side to side to redistribute the toner. Reinsert the cartridge to continue printing. Repeat this process multiple times until printed text and graphics remain faded.
Page 136 Maintaining the printer Unpack a new cartridge. Place the old cartridge in the replacement cartridge shipping box, and then attach the return label to the box for shipping. Shake the new cartridge front to back and side to side to evenly distribute the toner.
Page 137 Maintaining the printer Remove the red packing strip from the new cartridge. Insert the new cartridge into the printer. Close the front door. Note: Make sure each cartridge is fully pushed in. If a cartridge is not installed correctly, the printer may issue a <color>...
Page 138: Replacing A Photoconductor
Maintaining the printer Close the front door. Check the printer control panel to see if it is clear of messages. Repeat as needed for additional toner cartridge replacement. Replacing a photoconductor There are three different display messages that may appear when a photoconductor replacement is necessary: 84 Replace <color>...
Page 139 Maintaining the printer Unpack the replacement photoconductor. Warning—Potential Damage: Do not touch the shiny area on the photoconductor drum. Touching it could damage the photoconductor. Align and insert the left end of the photoconductor, and then press the right end until it clicks into place. Remove the red packing strip from the top of the photoconductor.
Page 140 Maintaining the printer Place the old photoconductor into the replacement photoconductor box, and then place the return label on the box for shipping to Lexmark for recycling. Close the front door. If you see 84 Replace <color> photoconductor, 84 <color> photoconductor nearly low, or 84 <color>...
Page 141: Replacing The Waste Toner Box
Maintaining the printer If you see Ready on the printer display after you have replaced a photoconductor, continue with steps 1–7: To specify the replaced photoconductor, press Supplies Menu appears. Press Replace Supply appears. Press Press the up or down arrow button until All, Cyan photoconductor, Magenta...
Page 142 Maintaining the printer Peel the seal from the side of the full waste toner box as shown, and then place it over the hole to seal off the waste toner box. Place the sealed waste toner box in the recycling bag. Place the bag into the shipping box you just removed the replacement part from.
Page 143: Moving The Printer
Maintaining the printer Moving the printer Before moving the printer CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or printer damage: •...
Page 144: Shipping The Printer
Maintaining the printer 152.4 mm (6.0 in.) 101.6 mm (4.0 in.) 609.6 mm (24.0 in.) 152.4 mm (6.0 in.) 304.8 mm (12.0 in.) Shipping the printer When shipping the printer, use the original packaging or call the place of purchase for a relocation kit.
Page 145: Administrative Support
Finding advanced networking and administrator information For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD and the Embedded Web Server Administrator's Guide on the Lexmark Web site at http://support.lexmark.com. Using the Embedded Web Server Type the printer IP address into the address field of your Web browser.
Page 146: Setting Up E-Mail Alerts
Administrative support Setting up e‑mail alerts You can have the printer send you an e‑mail when the supplies are getting low or when the paper needs to be changed, added, or unjammed. Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, then you can: •...
Page 147: Copying Printer Settings To Other Printers
Administrative support Copying printer settings to other printers Using the Embedded Web Server, you can copy printer settings to up to 15 other network printers. Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, then you can: •...
Page 148: Clearing Jams
Clearing jams Clearing jams Jam error messages appear on the display and include the area of the printer where the jam occurred. When there is more than one jam, the number of jammed pages is displayed. Avoiding jams The following hints can help you avoid jams: Paper tray recommendations •...
Page 149: 200-201 Paper Jams
Clearing jams Jam number Jam location What to do 200–201 In the printer Open the front door, remove the photoconductor unit, and then remove any jams. In the printer Open the front door and top cover, and then remove any jams.
Page 150: 202 Paper Jam
Clearing jams If the jam is under the photoconductor units: Pull the jam towards you. Note: You may need to remove the photoconductor units if the paper is lodged too tightly under them. Remove each photoconductor unit, and place it on a flat surface. Remove the jammed paper, and then replace each photoconductor unit.
Page 151 Clearing jams Paper jam under the fuser unit Warning—Potential Damage: To avoid overexposing the photoconductors, do not leave the front door open longer than 10 minutes. Open the front door, and then open the top cover. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Page 152 Clearing jams Lift the handholds on each side of the fuser unit, and then pull forward to remove it. Place the fuser unit on a flat surface. Pull the paper gently out of the printer or up toward the standard exit bin to remove it. Reinstall the fuser unit.
Page 153: 203 And 230 Paper Jams
Clearing jams 203 and 230 paper jams If the jam is in the standard exit bin, grasp the paper and pull it away from the bin. If the jam is under the rollers near the fuser: Warning—Potential Damage: To avoid overexposing the photoconductors, do not leave the front door open longer than 10 minutes.
Page 154 Clearing jams Pull straight up to remove the jammed paper. Pull out on the release tabs to allow the front door to split. Pull straight out to remove any jammed paper. Close the front door. Reinsert Tray 1. Press...
Page 155: 24X Paper Jam
Clearing jams 24x paper jam Paper jammed in Tray 1 Open Tray 1, and then pull the jammed pages straight up and out. Close Tray 1. Press Paper jammed in front of Tray 1 Open Tray 1, and then pull the jammed pages up and out. Close Tray 1.
Page 156: 250 Paper Jam
Clearing jams Press Paper jammed in one of the optional trays Open the specified optional tray, and pull the jammed pages out as illustrated. Close the specified optional tray. Press 250 paper jam Press the paper release lever, and then remove the jammed pages from the multipurpose feeder. Load new paper into the multipurpose feeder.
Page 157: Troubleshooting
Troubleshooting Troubleshooting Understanding printer messages When Manual Feeder appears on the display, it refers to the multipurpose tray, which is also referred to as the multipurpose feeder. Change <src> to <custom type name> You can change the current paper source for the remainder of the print job. The formatted page will print on the paper loaded in the selected tray.
Page 158: Close Front Door
Troubleshooting • To cancel the current print job, press the up or down arrow button until Cancel job appears, and then press • For more information, press the up or down arrow button until Show me or Tell me more appears, and then press Change <src>...
Page 159 Troubleshooting • Cancel the print job. Press the up or down arrow button until Cancel job appears, and then press • For more information, press the up or down arrow button until Show me or Tell me more appears, and then press Load <src>...
Page 160 Troubleshooting • Press the up or down arrow button until Cancel job appears, and then press to cancel the print job. • For more information, press the up or down arrow button until Show me or Tell me more appears, and then press Load Manual Feeder with <custom string>...
Page 161: Remove Paper From Standard Output Bin
Troubleshooting • Cancel the print job. Press the up or down arrow button until Cancel job appears, and then press • For more information, press the up or down arrow button until Show me or Tell me more appears, and then press Remove all color supplies The printer is set for Color Lock Out printing in the Config menu.
Page 162: Short Paper
Troubleshooting Unsupported mode, unplug and change mode Make sure that the camera is in a valid mode for PictBridge. Unsupported USB hub, please remove Remove the unrecognized USB hub. Unsupported USB device, please remove Remove the unrecognized USB device. 31.yy Missing or defective <color> cartridge The specified toner cartridge is either missing or not functioning properly.
Page 163: Insufficient Memory To Collate Job
Troubleshooting • Install additional memory. 37 Insufficient memory to collate job Try one or more of the following: • Press the up or down arrow button until Continue appears, and then press to print the portion of the job already stored and begin collating the rest of the print job. •...
Page 164: Not Enough Free Space In Flash Memory For Resources
Troubleshooting 52 Not enough free space in flash memory for resources Try one or more of the following: • Press the up or down arrow button until Continue appears, and then press to stop the defragment operation and continue printing. Downloaded fonts and macros not previously stored in flash memory are deleted.
Page 165: Standard Usb Port Disabled
Troubleshooting 56 Serial port <x> disabled • Press the up or down arrow button until Continue appears, and then press to clear the message. The printer discards any data received through the serial port. • Make sure the Serial Buffer menu item is not set to Disabled. 56 Standard USB port disabled Try one or more of the following: •...
Page 166: Too Many Trays Attached
Troubleshooting 58 Too many trays attached Turn the printer off. Unplug the power cord from the wall outlet. Note: Optional trays lock together when stacked. Remove stacked trays one at a time from the top down. Remove the additional trays. Connect the power cord to a properly grounded outlet.
Page 167: Xx Fuser Life Warning
Troubleshooting 80.xx Fuser life warning • Press the up or down arrow button until Continue appears, and then press to clear the message and continue printing. • Order a replacement fuser immediately. When print quality is reduced, install the new fuser using the instruction sheet that came with the replacement part.
Page 168: Xx Replace Transfer Module
Troubleshooting 83.xx Replace transfer module Replace the transfer module using the instruction sheet that came with the replacement part. 83.xx Transfer module missing Insert the transfer module into the printer. 84.xx <color> photoconductor low Press the up or down arrow button until Continue appears, and then press Order a replacement photoconductor immediately.
Page 169: Solving Basic Problems
Troubleshooting 88.2x Replace <color> cartridge The toner cartridge is exhausted. Replace the specified toner cartridge. Note: To learn how to replace a toner cartridge, press the up or down arrow until Show Me appears, and then press Clear the paper path to clear the message and continue printing. Solving basic problems Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, make sure:...
Page 170: Solving Printing Problems
Troubleshooting Solving printing problems Multiple‑language PDFs do not print The documents contain unavailable fonts. Open the document you want to print in Adobe Acrobat. Click the printer icon. The Print dialog appears. Select Print as image. Click OK. Printer control panel display is blank or displays only diamonds The printer self test failed.
Page 171: Confidential And Other Held Jobs Do Not Print
Contact your system support person to make sure the network is functioning correctly. Copies of the printer software are also available on the Lexmark Web site at www.lexmark.com. AKE SURE YOU ARE USING A RECOMMENDED PRINTER CABLE For more information, visit the Lexmark Web site at www.lexmark.com.
Page 172: Job Prints From The Wrong Tray Or On The Wrong Paper
Troubleshooting HANGE THE ROTECT SETTING TO From the printer control panel, press Press the up or down arrow button until Settings appears, and then press Press the up or down arrow button until General Settings appears, and then press Press the up or down arrow button until Print Recovery appears, and then press Press the up or down arrow button until Page Protect appears, and then press...
Page 173: Solving Option Problems
Troubleshooting Large jobs do not collate These are possible solutions. Try one or more of the following: AKE SURE OLLATE IS SET TO From the Finishing menu or Print Properties, set Collate to On. Note: Setting Collate to Off in the software overrides the setting in the Finishing menu. EDUCE THE COMPLEXITY OF THE PRINT JOB Reduce the complexity of the print job by eliminating the number and size of fonts, the number and complexity of images, and the number of pages in the job.
Page 174: Paper Trays
If the paper tray is listed on the menu settings page, but paper jams when it enters or exits the tray, then it may not be properly installed. Reinstall the paper tray. For more information, see the hardware setup documentation that came with the paper tray, or go to http://support.lexmark.com to view the paper tray instruction sheet.
Page 175: Memory Card
Make sure the hard disk is securely connected to the printer system board. Internal Solutions Port If the Lexmark Internal Solutions Port (ISP) does not operate correctly, then these are possible solutions. Try one or more of the following: HECK THE CONNECTIONS •...
Page 176: Solving Paper Feed Problems
Troubleshooting HECK THE CABLE Make sure you are using the correct cable and that it is securely connected. AKE SURE THE NETWORK SOFTWARE IS CONFIGURED CORRECTLY For information about installing software for network printing, see the Networking Guide on the Software and Documentation CD Internal print server If the internal print server does not operate correctly, these are possible solutions.
Page 177: Solving Print Quality Problems
Troubleshooting HE PAPER MAY HAVE ABSORBED MOISTURE DUE TO HIGH HUMIDITY • Load paper from a fresh package. • Store paper in its original wrapper until you use it. Paper jam message remains after jam is cleared Clear jammed paper from the entire paper path. Press the up or down arrow button until Continue appears, and then press Page that jammed does not reprint after you clear the jam...
Page 178: Blank Pages
Troubleshooting Blank pages These are possible solutions. Try one or more of the following: ACKING MATERIAL MAY BE ON THE TONER CARTRIDGE Remove the toner cartridge and make sure the packing material is properly removed. Reinstall the toner cartridge. HE TONER MAY BE LOW Remove the toner cartridge from the printer.
Page 179: Color Misregistration
Troubleshooting Color misregistration ABCDE ABCDE ABCDE ABCDE Color has shifted outside of the appropriate area or has been superimposed over another color area. Try the following: Recalibrate the printer. Perform Color Adjust from the Quality menu. Remove and reinstall the photoconductor. Adjust the color alignment.
Page 180: Clipped Images
Troubleshooting Clipped images Try one or more of the following: HECK THE GUIDES Move the width and length guides in the tray to the correct positions for the paper size loaded. HECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the tray: From the printer control panel Paper menu, check the Paper Size setting.
Page 181: Gray Background
Troubleshooting Gray background ABCDE ABCDE ABCDE HECK THE ONER ARKNESS SETTING Select a lighter Toner Darkness setting: • From the printer control panel Quality menu, change the setting. • For Windows users, change the setting from Print Properties. • For Macintosh users, change the setting from the Print dialog. HE TONER CARTRIDGE MAY BE WORN OR DEFECTIVE Replace the toner cartridge.
Page 182: Paper Curl
Troubleshooting Light colored line, white line, or incorrectly colored line ABCDE ABCDE ABCDE ABCDE ABCDE These are possible solutions. Try one or more of the following: TONER CARTRIDGE IS DEFECTIVE Replace the defective toner cartridge. PHOTOCONDUCTOR IS DEFECTIVE Replace the defective photoconductor. HE TRANSFER MODULE IS DEFECTIVE Replace the transfer module.
Page 183: Print Irregularities
Troubleshooting Print irregularities These are possible solutions. Try one or more of the following: HE PAPER MAY HAVE ABSORBED MOISTURE DUE TO HIGH HUMIDITY Load paper from a fresh package. HECK THE PAPER TYPE AND WEIGHT SETTINGS Make sure the paper type and weight settings match the paper loaded in the tray: From the printer control panel Paper menu, check the Paper Type and Paper Weight settings.
Page 184: Print Is Too Light
Troubleshooting HECK THE DARKNESS BRIGHTNESS AND CONTRAST SETTINGS The Toner Darkness setting is too dark, the RGB Brightness setting is too dark, or the RGB Contrast setting is too high. • Change these settings from the printer control panel Quality menu. •...
Page 185: Repeating Defects
Troubleshooting HECK THE PAPER TYPE AND WEIGHT SETTINGS Make sure the paper type and weight settings match the paper loaded in the tray: From the printer control panel Paper menu, check the Paper Type and Paper Weight settings. Before sending the job to print, specify the correct type setting: •...
Page 186: Skewed Print
Troubleshooting Skewed print These are possible solutions. Try one or more of the following: HECK THE PAPER GUIDES Move the length and width guides in the tray to the correct positions for the paper size loaded. • Make sure the guides are not too far from the paper stack. •...
Page 187: Streaked Vertical Lines
Troubleshooting HE TONER CARTRIDGE MAY BE WORN DEFECTIVE OR EMPTY Replace the toner cartridge. HE FUSER MAY BE DEFECTIVE Replace the fuser. HE PHOTOCONDUCTOR MAY BE DEFECTIVE Replace the photoconductor. Streaked vertical lines ABCDE ABCDE ABCDE These are possible solutions. Try one or more of the following: HE TONER MAY HAVE SMEARED Select another tray or feeder to feed paper for the job: •...
Page 188: Toner Rubs Off
Troubleshooting HE TRANSFER MODULE MAY BE WORN OR DEFECTIVE Replace the transfer module. HE PHOTOCONDUCTOR MAY BE WORN OR DEFECTIVE Replace the photoconductor. HE FUSER MAY BE WORN OR DEFECTIVE Replace the fuser. HERE IS TONER IN THE PAPER PATH The printer may need to be serviced.
Page 189: Toner Specks
Troubleshooting HE FUSER MAY BE WORN OR DEFECTIVE Replace the fuser. Toner specks These are possible solutions. Try one or more of the following: HE TONER CARTRIDGE MAY BE WORN OR DEFECTIVE Replace the toner cartridge. HERE IS TONER IN THE PAPER PATH The printer may need to be serviced.
Page 190: Solving Color Quality Problems
Troubleshooting Uneven print density ABCDE ABCDE ABCDE These are possible solutions. Try one or more of the following: TONER CARTRIDGE MAY BE WORN OR DEFECTIVE Replace the worn or defective toner cartridge. PHOTOCONDUCTOR MAY BE DEFECTIVE Replace the defective photoconductor. Solving color quality problems This section helps answer some basic color‑related questions and describes how some of the features provided in the Quality Menu can be used to solve typical color problems.
Page 191 Troubleshooting Should I use PostScript or PCL emulation printer software? What settings should I use for the best color? The PostScript driver is strongly recommended for best color quality. The default settings in the PostScript driver provide the preferred color quality for the majority of printouts. Why doesn't the printed color match the color I see on the computer screen? The color conversion tables used in Auto Color Correction mode generally approximate the colors of a standard computer monitor.
Page 192 Troubleshooting Manual Color menu Object type Color conversion tables RGB Image • Vivid—Produces brighter, more saturated colors and may be applied to all incoming color formats. RGB Text • sRGB Display—Produces an output that approximates the colors RGB Graphics displayed on a computer monitor. Black toner usage is optimized for printing photographs.
Page 193: Contacting Customer Support
You need to know your printer model type and serial number. For more information, see the label on the inside top front cover of the printer. The serial number is also listed on the menu settings page. In the U.S. or Canada, call 1‑800‑539‑6275. For other countries or regions, visit the Lexmark Web site at http://support.lexmark.com.
Page 194: Notices
The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Page 195: United States Government Rights
Trademarks Lexmark, Lexmark with diamond design, MarkNet, and MarkVision are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. MarkTrack and PrintCryption are trademarks of Lexmark International, Inc.
Page 196: Modular Component Notice
Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 197: Static Sensitivity Notice
ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark.
Page 198: Power Consumption
The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values. Power Saver This product is designed with an energy-saving mode called Power Saver. The Power Saver Mode is equivalent to the Sleep Mode.
Page 199: Industry Canada Compliance Statement
The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
Page 200: Exposure To Radio Frequency Radiation
Notices Exposure to radio frequency radiation The radiated output power of this device is far below the radio frequency exposure limits of the FCC and other regulatory agencies. A minimum separation of 20 cm (8 inches) must be maintained between the antenna and any persons for this device to satisfy the RF exposure requirements of the FCC and other regulatory agencies.
Page 201: Notice To Users In The European Union
Compliance is indicated by the CE marking. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
Page 202: Statement Of Limited Warranty
Alulírott, Lexmark International, Inc. nyilatkozom, hogy a termék megfelel a vonatkozó alapvetõ követelményeknek és az 1999/5/EC irányelv egyéb elõírásainak. Íslenska Hér með lýsir Lexmark International, Inc. yfir því að þessi vara er í samræmi við grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC. Italiano Con la presente Lexmark International, Inc.
Page 203: Limited Warranty
Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.
Page 204: Limitation Of Liability
ANY LOST PROFITS, LOST SAVINGS, INCIDENTAL DAMAGE, OR OTHER ECONOMIC OR CONSEQUENTIAL DAMAGES. This is true even if you advise Lexmark or a Remarketer of the possibility of such damages. Lexmark is not liable for any claim by you based on a third party claim.
Page 205 Lexmark that cannot be excluded or modified. If any such provisions apply, then to the extent Lexmark is able, Lexmark hereby limits its liability for breach of those provisions to one of the following: providing you a replacement copy of the Software Program or reimbursement of the price paid for the Software Program.
Page 206 Notices LICENSE GRANT. Lexmark grants you the following rights provided you comply with all terms and conditions of this License Agreement: Use. You may Use one (1) copy of the Software Program. The term “Use” means storing, loading, installing, executing, or displaying the Software Program. If Lexmark has licensed the Software Program to you for concurrent use, you must limit the number of authorized users to the number specified in your agreement with Lexmark.
Page 207 DFARS 252.227-7014 and in similar FAR provisions (or any equivalent agency regulation or contract clause). CONSENT TO USE OF DATA. You agree that Lexmark, its affiliates, and agents may collect and use information you provide in relation to support services performed with respect to the Software Program and requested by you.
Page 208: Index
Index Index 82.yy Replace waste toner box 167 Change <src> to <custom type Numerics 82.yy Waste toner box missing 167 name> 157 2,000‑sheet tray 82.yy Waste toner box nearly Change <src> to <size> 157 installing 30 full 167 Change <src> to <type> <size> 158 31.yy Missing or defective <color>...
Page 209 Index display troubleshooting publications 7 display is blank 170 Web site 7 jams display shows only diamonds 170 Finishing menu 114 accessing jam areas 148 display, printer control panel firmware card avoiding 148 adjusting brightness 50 installing 18 locations 148 documents, printing flash drive 71 number 148...
Page 210 Index menu settings multipurpose feeder paper feed troubleshooting loading on multiple printers 147 loading 55 message remains after jam is menu settings page cleared 177 printing 33 page that jammed does not menus reprint 177 NetWare menu 95 Active NIC 89 paper jams Network <x>...
Page 211 Index color misregistration 179 printer messages 82.yy Waste toner box fine horizontal lines 180 31.yy Missing or defective <color> missing 167 ghost images 180 cartridge 162 82.yy Waste toner box nearly gray background 181 32.yy <Color> cartridge part full 167 light colored line, white line, or number unsupported by 83.xx Replace transfer...
Page 212 47 Some held jobs were not checking 132, 133 recycling restored 161 storing Lexmark packaging 51 Unsupported disk 161 paper 62 Lexmark products 51 Unsupported mode, unplug and supplies 132 toner cartridges 51 change mode 162...
Page 213 Index unlinking 58, 59 streaked horizontal lines 186 wired network setup troubleshooting streaked vertical lines 187 using Windows 41 checking an unresponsive toner fog or background wired networking printer 169 shading 187 using Macintosh 41 contacting Customer Support 193 toner rubs off 188 Wireless menu 94 FAQ about color printing 190 toner specks 189...

This manual is also suitable for:

C734 series C734n C734dn C734dtn C734dw C736n ... Show all

Lexmark C736 series User Manual

Safety Information

Learning about the Printer

Additional Printer Setup

Minimizing Your Printer's Environmental Impact

Loading Paper and Specialty Media

Paper and Specialty Media Guidelines

Printing

Understanding Printer Menus

Maintaining the Printer

Administrative Support

Clearing Jams

Troubleshooting

Notices

Index

Quick Links

Related Manuals for Lexmark C736 series

Summary of Contents for Lexmark C736 series