Part 3 - Warranty Information - IBM ThinkPad T41p Safety And Warranty Manual

Part 3 - Warranty Information

This Part 3 provides information regarding the warranty applicable to your
Machine, including the warranty period and type of warranty service Lenovo
provides.
Warranty Period
The warranty period may vary by country or region and is specified in
Appendix A of the Service and Troubleshooting Guide included with your
Machine.
Types of Warranty Service
If required, your Service Provider will provide repair or exchange service
depending on the type of warranty service specified for your Machine in
Appendix A of the Service and Troubleshooting Guide included with your
Machine and as described below. Scheduling of service will depend upon the
time of your call and is subject to parts availability. Service levels are response
time objectives and are not guaranteed. The specified level of warranty service
may not be available in all worldwide locations, additional charges may apply
outside your Service Provider's normal service area, contact your local Service
Provider representative or your reseller for country and location specific
information.
1. Customer Replaceable Unit ("CRU") Service
Lenovo will ship CRUs to you for you to install, Tier 1 CRUs are easy to
install whereas Tier 2 CRUs require some technical skill and tools. CRU
information and replacement instructions are shipped with your Machine
and are available from Lenovo at any time on your request. You may
request that a Service Provider install CRUs, at no additional charge,
under the type of warranty service designated for your Machine. Lenovo
specifies in the materials shipped with a replacement CRU whether a
defective CRU must be returned. When return is required, 1) return
instructions and a container are shipped with the replacement CRU, and 2)
you may be charged for the replacement CRU if Lenovo does not receive
the defective CRU within 30 days of your receipt of the replacement.
2. On-site Service
Your Service Provider will either repair or exchange the failing Machine at
your location and verify its operation. You must provide suitable working
area to allow disassembly and reassembly of the Lenovo Machine. The
area must be clean, well lit and suitable for the purpose. For some
Machines, certain repairs may require sending the Machine to a designated
service center.
3. Courier or Depot Service *
You will disconnect the failing Machine for collection arranged by your
Service Provider. A shipping container will be provided to you for you to
return your Machine to a designated service center. A courier will pick up
Chapter 2. Warranty information
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