Cisco PRP-1= Installation And Configuration Manual
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Cisco PRP-1= Installation And Configuration Manual

Cisco PRP-1= Installation And Configuration Manual

Cisco systems performance route processor installation and configuration note
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Performance Route Processor
Installation and Configuration Guide
Product Number: PRP-1=, PRP-1/R=, PRP-2=, PRP-2/R=
This hardware installation and configuration note describes the Performance
Route Processor (PRP) and the PRP-2, route processors for use in Cisco 12000
Series Routers.
This publication includes the following sections:
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Corporate Headquarters:
Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA 95134-1706 USA
© 2008 Cisco Systems, Inc. All rights reserved.

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  • Page 1: Table Of Contents

    Upgrading to the PRP, page 32 • Configuring Interfaces on the PRP, page 44 • Additional Configuration and Maintenance Tasks, page 54 • Corporate Headquarters: Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA 95134-1706 USA © 2008 Cisco Systems, Inc. All rights reserved.

  • Page 2: Important Information

    PRP Redundancy When two PRPs are installed in a Cisco 12000 Series Router, one PRP is the active PRP and the other is a backup, or standby, PRP. If the active PRP fails or is removed from the system, the standby PRP detects the failure and initiates a...
  • Page 3 Important Information switchover. During a switchover, the standby PRP assumes control of the router, connects with the network interfaces, and activates the local network management interface and system console. If your system includes redundant PRPs, both PRPs should be of the same type Note (PRP-1 or PRP-2) and have the same memory size.
  • Page 4 Important Information Output from the show version command on a PRP-2 card running on software Note releases prior to 12.0(30)S may display some incorrect information. This is only a display issue and it occurs because the software does not recognize some of the hardware on the card.

  • Page 5: Product Overview

    Performance Route Processor Software Configuration in Cisco 12000 Series • Internet Routers • Route Processor Redundancy Plus for the Cisco 12000 Series Internet Router Cisco IOS Release 12.0S Release Notes for Cisco 12000 Series Internet • Router Cisco IOS Configuration Fundamentals Configuration Guide •...
  • Page 6 64-MB advanced technology attachment (ATA) Flash disk. A redundant PRP (Product Number PRP-2/R) is also available. PRP Functions The PRP-1 for the Cisco 12000 Series Router includes the following primary functions: Loading Cisco IOS software on all installed line cards at power up •...
  • Page 7 In addition to the functionality listed for the PRP-1, the PRP-2 provides the following additional functions: One IEEE 802.3 10/100/1000-megabits-per-second (Mbps) Ethernet port • Two building integrated timing system (BITS) ports for connecting to an • external clock source PRP Components The PRP-1 contains the following components: PowerPC processor—Motorola PowerPC 7450 central processing unit •...
  • Page 8 Cisco IOS Software Storage The Cisco IOS software images that run the Cisco 12000 Series Router system are stored in Flash memory. Two types of Flash memory ship with the PRP-1: Onboard Flash memory—Ships as a single in-line memory module (SIMM).
  • Page 9 The PRP-2 provides the following additional Flash memory: Compact Flash (CF) disk—Optional 1 GB CF can be used for large IOS • images. Storing the Cisco IOS images in Flash memory enables you to download and boot from upgraded Cisco IOS software images remotely, or from software images that reside in PRP Flash memory.
  • Page 10 Product Overview Figure 3 PRP-1 (Horizontal Orientation) Backplane connector Flash SIMM (Socket number P3) SDRAM DIMMs Bank 1 - Socket number U15 Bank 2 - Socket number U18 Ejector lever Flash disk slots (covered) Performance Route Processor Installation and Configuration Guide ETH 0 ETH 1 CONSOLE...
  • Page 11 Figure 4 PRP-2 (Horizontal Orientation) Compact Flash disk (optional) Flash SIMM (Socket number P3) Ejector lever Flash disk slots (covered) Ethernet ports BITS ports Auxiliary port OL-11656-01 ETH 0 ETH 1 BITS 0 BITS 1 Console port Gigabit Ethernet port 10 Handle 11 Display LEDs 12 SDRAM DIMM: Bank 1 - Socket number U15...
  • Page 12 Product Overview Table 1 PRP Memory Components Type Size SDRAM 512 MB or 1 GB 1 or 2 SRAM 2 MB (fixed) NVRAM 2 MB (fixed) Flash memory 64 MB SIMM Flash disks 1 GB CF Flash boot 512 KB 40 GB 1.
  • Page 13 SDRAM SDRAM stores routing tables, protocols, and network accounting applications, and runs the Cisco IOS software. The default PRP-1 configuration includes 512 MB of error checking and correction (ECC) SDRAM. DIMM upgrades of 512 MB and 1 GB are available for the PRP-1. You cannot mix memory sizes. If two DIMMS are installed, they must be the same memory size.
  • Page 14 Product Overview Flash Memory Flash memory allows you to remotely load and store multiple Cisco IOS software and microcode images. You can download a new image over the network or from a local server and then add the new image to Flash memory or replace the existing files.
  • Page 15 The PRP-2 has the following LED indicators: Two Flash disk activity LEDs, one for each Flash disk slot (labeled SLOT-0 • and SLOT-1)—Indicate when the Flash disk slot is accessed. Two Ethernet port LEDs used in conjunction with each of the three RJ-45 •...

  • Page 16: Soft Reset Switch

    Product Overview Soft Reset Switch A soft reset switch provides a reset to the processor software on the PRP. You access the soft reset switch through a small opening in the PRP faceplate. To depress the switch, insert a paper clip or a similar object into the opening. The soft reset switch is not a mechanism for resetting the PRP and reloading the Caution IOS image.

  • Page 17: Asynchronous Serial Ports

    Asynchronous Serial Ports The PRP has two asynchronous serial ports, the console and auxiliary ports. These allow you to connect external serial devices to monitor and manage the system. Both ports use RJ-45 receptacles. The console port provides a data circuit-terminating equipment (DCE) interface for connecting a console terminal.

  • Page 18: Preparing For Installation

    Be alert. Review the safety warnings listed in the Regulatory Compliance and Safety Note Information for Cisco 12000 Series Internet Router publication (Document Number 78-4347-xx) that accompanied your router before installing, configuring, or maintaining a line card.

  • Page 19: Preventing Electrostatic Discharge

    Always use an ESD-preventive wrist or ankle strap and ensure that it makes • good skin contact. Connect the equipment end of the connection cord to an ESD connection socket on the router or to bare metal on the chassis. Handle PRPs by the captive installation screws, the provided handle, ejector •...

  • Page 20: Removing And Installing A Prp

    Removing and Installing a PRP Required Tools and Equipment You need the following tools and parts to remove and install a PRP: Flat-blade or Phillips screwdriver • ESD-preventive wrist strap and instructions • Antistatic mat, foam pad, or bag for the removed PRP. Place the removed PRP •...
  • Page 21 If you are upgrading your router from a GRP to a PRP, you must first power down the router and then switch out the RP cards. Cisco strongly recommends that you avoid configuring your router using mixed RP cards.
  • Page 22 Removing and Installing a PRP Figure 5 Figure 5 Installed PRP (Cisco 12404 Shown) CLE AN CLAS S 1 LASE R PROD UCT CONNE CTOR LASER PROD WITH ALCOHO UKT DER KLASS PROD UIT LASE WIPES BEFORE CONNEC TING R DE CLAS SE PROD UCTO LASER DE CLASS E 1 ACTIVE...
  • Page 23 Figure 6 Figure 6 Ejector Lever Detail (Cisco 12404 shown) CLAS S 1 LASE CLE AN LASER PROD R PROD UCT CONNE CTOR UKT DER KLASS WITH ALCOHO PROD UIT LASER WIPES BEFORE CONNEC TING DE CLASS E PRODU CTO LASER DE CLASS E 1 ACTIVE CARRIE R...
  • Page 24 Removing and Installing a PRP Place your thumbs on the ends of each of the ejector levers and simultaneously Step 6 pull them both away from the PRP faceplate (in the direction shown in to release the PRP from the upper card cage slot and to dislodge the PRP edge connector from the backplane.
  • Page 25 Avoid touching the PRP printed circuit board, components, or any edge connector Caution pins. Place the bus-connector edge of the PRP in the appropriate slot and align the Step 4 notches along the edge of the carrier with the grooves at the top and bottom of the slot.

  • Page 26: Checking The Installation

    Checking the Installation Checking the Installation This section assists you in confirming that the PRP is installed successfully and includes the following sections: PRP Boot Process, page 26 • Starting the System and Observing Initial Conditions, page 27 • Verifying Interface Status, page 31 •...

  • Page 27: Starting The System And Observing Initial Conditions

    OK LED should go on. For both types of power supplies, the output fail LED should be off. Listen for the system blower modules or fan trays in the router; you should Step 2 immediately hear them operating. In a noisy environment, place your hand in front of the exhaust vents to verify that the blower modules are operating.
  • Page 28 Checking the Installation Figure 7 PRP Alphanumeric Display LEDs (Vertical View) Upper (or left if horizontal) LED Display Table 2 PRP Alphanumeric Display LED Sequences LED Display Description MROM PRP microcode loads into MBus random-access memory (RAM); where nnnn nnnn is the microcode version.
  • Page 29 During the line card boot process, which occurs immediately after the PRP boots, Step 4 observe the alphanumeric display LEDs on each line card. The system attempts to boot identical line cards in parallel. Furthermore, the system boots line cards as soon as they are powered on and become available for a system boot.
  • Page 30 Cisco Internetwork Operating System Software IOS (tm) GS Software (PRP-P-MZ), Released Version 12.0(22)S Copyright (c) 1986-2002 by cisco Systems, Inc. Compiled Sat 10-May-02 06:02a Observe the system startup banner. When you start up an unconfigured system for...
  • Page 31 The interface-specific LEDs on line cards might not go on until after you configure the line card interfaces. To verify correct operation of each interface, complete the first-time setup procedures and configuration, then refer to the LED descriptions in the configuration notes for each line card to check the status of the interfaces.

  • Page 32: Upgrading To The Prp

    Upgrading to the PRP This section details how to upgrade from the GRP to the PRP. The procedures described are the same whether you are upgrading to a PRP-1 or PRP-2. Upgrading to the PRP Without Rebooting the Router, page 33 • •...
  • Page 33 High Availability in your router. This means that two GRPs must be installed in the router and the redundancy must be set to either SSO or RPR+ mode. To configure the redundancy, use the redundancy command in global configuration mode.
  • Page 34 The following message will be displayed; do not format the disk. 22:21:31: %PCMCIAFS-5-DIBERR: PCMCIA disk 1 is formatted from a different router or PC. A format in this router is required before an image can be booted from this device If your router is running an image prior to Cisco IOS Release 12.0(25)S2,...
  • Page 35 Remove the standby GRP from the router. Step 10 Insert the PRP into the router in place of the standby GRP. The PRP will now Step 11 begin to load the Cisco IOS image contained on the Flash disk. At this stage, even though a GRP and a PRP are in the chassis simultaneously, the router remains in SSO or RPR+ mode because the RPs are running the same image.
  • Page 36 PRPs. If different versions are loaded, the redundancy will revert to RPR and there may be traffic disruption. If a GRP and PRP are running simultaneously in the router chassis and the PRP Note is active and the GRP standby, the router will revert to RPR redundancy mode.
  • Page 37 RP to have its ROM monitor image upgraded while in standby mode, and does not require a reboot of the router. In order for this to work, the router must already be running Cisco IOS Software Release 12.0(24)S or later.
  • Page 38 If your RPs are running a software image prior to Cisco IOS Release 12.0(24)S, you must use the following procedure to upgrade the RP ROM monitor, which requires a reboot of the router. In the following procedure, RP1 is initially the active RP and RP2 is the standby...
  • Page 39 The router will reload once the ROM monitor upgrade has completed. RP2 will be primary now. Let the router return to full operation with IGP and EGP Step 5 peers established (this may take a considerable amount of time, depending on the size and complexity of the router configuration).
  • Page 40 GRP. The following message will be displayed; do not format the disk. 22:21:31: %PCMCIAFS-5-DIBERR: PCMCIA disk 1 is formatted from a different router or PC. A format in this router is required before an image can be booted from this device Verify the disk contents using the dir disk1: command.
  • Page 41 Step 14 on the PRP. Boot the router. Step 15 The router will come up with no configuration and prompt you to enter the Initial Step 16 Configuration menu. Abort the Initial Configuration options by entering no when prompted. Step 17 Copy the configuration file which is stored on disk0: to the startup-configuration on the PRP by using the command copy disk0: config-name startup-config.
  • Page 42 Make a note of which slot the PRP is installed in the chassis. You can use the show Step 20 gsr command to view this information. In the following example, the RP is located in slot 3. Router# show gsr Slot 0 type state = IOS RUN...
  • Page 43 If the rom-monitor upgrade was not required, you must now reload the router. If you are prompted to save the system configuration, answer no. System configuration has been modified. Save? [yes/no]: no...

  • Page 44: Configuring Interfaces On The Prp

    Configuring Interfaces on the PRP Field diagnostics cannot be run on the PRP-2 unless you are using software Note release 12.0(30)S or higher. The show version command may display incorrect information for the PRP-2 Note card in software releases prior to 12.0(30)S. Configuring Interfaces on the PRP This section includes configuration and connection information for the Ethernet, console, and auxiliary interfaces on the PRP, and includes the following sections:...
  • Page 45 The RJ-45 connection requires Category 5 unshielded twisted-pair (UTP) cables, which are not available from Cisco Systems, but are available from commercial cable vendors. Table 3 lists the pinout for the RJ-45 receptacle.
  • Page 46 Configuring Interfaces on the PRP Table 3 Ethernet Port Pin Depending on your RJ-45 cabling requirements, use the cable pinouts shown in Figure 11 Figure 11 MDI wiring 1 TxD+ 2 TxD– 3 RxD+ 6 RxD– Figure 12 1 TxD+ 2 TxD–...
  • Page 47 Table 4 unshielded twisted-pair (UTP) cables. The transmission speed of the Ethernet ports is auto-sensing by default and is user Note configurable. Table 4 Specifications and Connection Limits for 100-Mbps Transmission Parameter Cable specification Cable length (max) Segment length (max) Network length (max) 1.
  • Page 48 The RJ-45 receptacles on the PRP-1 provide two physical connection options for Ethernet interfaces and three physical connections on the PRP-2. RJ-45 cables are not available from Cisco Systems; they are available from commercial cable vendors. To connect cables to the PRP Ethernet interfaces (ports labeled ETH0, ETH1 and ETH2;...
  • Page 49 An Ethernet port is used primarily as a Telnet port into the Cisco 12000 Series Caution Router, or for booting or accessing Cisco IOS software images over a network to which an Ethernet port is directly connected. Cisco Express Forwarding (CEF) functions are switched off by default for security reasons.
  • Page 50 Step 3 mask to the interface with the ip address configuration subcommand, as in the following example: Router(config-int)# ip address 1.1.1.10 255.255.255.0 Add any additional configuration subcommands required to enable or disable Step 4 routing protocols (such as the no ip mroute-cache command) and to set other interface characteristics.

  • Page 51: Configuring The Console Interface

    Using the Setup Command Facility to Configure an Ethernet Interface In the following example of an Ethernet configuration using the setup command facility, the Ethernet interface is configured using IP and Connectionless Network Service (CLNS). In this example, you should use IP, CLNS, and the default RJ-45 Ethernet connection.
  • Page 52 Configuring Interfaces on the PRP Figure 14 Console and Auxiliary Port Connections Modem Console terminal RJ-45 Ethernet cables The console and auxiliary ports are both asynchronous serial ports; any devices Note connected to these ports must be capable of asynchronous transmission. (Asynchronous is the most common type of serial device;...
  • Page 53 Configuring the Auxiliary Interface The auxiliary port on the PRP is a DTE, RJ-45 plug for connecting a modem or other DCE device (such as a CSU/DSU or another router) to the router. The port is labeled Aux, as shown in hardware flow control and modem control.

  • Page 54: Additional Configuration And Maintenance Tasks

    Additional Configuration and Maintenance Tasks Additional Configuration and Maintenance Tasks This section contains information on the following additional configuration, maintenance, and upgrade tasks: Understanding the Software Configuration Register, page 54 • Using Flash Disks in the PRP, page 61 • Removing and Installing a Compact Flash Disk, page 67 •...
  • Page 55 Force an automatic boot using a boot image. • When you first power on the router, a boot image called the RP ROM monitor is executed, resulting in the display of the ROM monitor prompt ( At this prompt, you have access to a limited set of commands that enable you to set values in the software configuration register and to perform a number of other tasks.
  • Page 56 Meaning/Function Comprises the boot field for defining the source of a default Cisco IOS software image required to run the router (see Table Causes system software to ignore the contents of NVRAM...

  • Page 57: Boot Field Settings

    Bits 00 to 03 of the software configuration register are referred to as the boot field, which defines a source for booting the default Cisco IOS software image required to run the router. The value of the boot field is specified as a binary number, as described in...

  • Page 58: Configuring The Software Configuration Register

    Exits global configuration mode. Displays the software configuration register value currently in effect. This is the value that will be used the next time the router reloads. The value is displayed on the last line of the display, as in the following example:...

  • Page 59: Bits In The Software Configuration Register

    As described in the determines the source of the Cisco IOS software image that is used to boot the router. A detailed description of the bit values for the boot field and their associated action or filename is given in...
  • Page 60 Additional Configuration and Maintenance Tasks mode. Regardless of the setting of the Break enable bit in the software configuration register, pressing the Break key during approximately the first 5 seconds of booting causes a return to the ROM monitor. Bit 9 is not used. Bit 10 of the software configuration register controls the host portion of the IP broadcast address.

  • Page 61: Using Flash Disks In The Prp

    Bit 13 of the software configuration register determines the response of the system to a bootload failure. Setting bit 13 causes the system to load Cisco IOS software from Flash memory after five unsuccessful attempts to load a boot file from the network TFTP server.
  • Page 62 Additional Configuration and Maintenance Tasks Table 13 Flash Disk Size 64 MB 128 MB 255 MB 1 GB Removing and Installing a Flash Disk in the PRP The PRP has two Flash disk slots into which you can install ATA Flash disks, linear Flash memory cards, or a combination of the two.
  • Page 63 Replace the Flash disk slot cover. Step 4 Figure 15 Flash Disk Slot Cover Removal and Installation CLE AN CLAS S 1 LASE R PROD UCT CONNE CTOR LASER PROD WITH ALCOHO UKT DER KLASS PROD UIT LASE WIPES BEFORE CONNEC TING R DE CLAS SE...
  • Page 64 Additional Configuration and Maintenance Tasks Figure 17 PRP-2 with Metallic Stopper and Flash Disk Cover ETH 0 ETH 1 CONSOLE PERFORMANCE ROUTE PROCESSOR 1 (PRP-1) Performance Route Processor Installation and Configuration Guide OL-11656-01...
  • Page 65 Do not attempt to force the card past this point. Working with Flash Disks A Flash disk contains the Cisco IOS software image you need to boot your router. In some cases, you might need to insert a new Flash disk and copy images or backup configuration files onto it.
  • Page 66 Router#configure terminal Enter configuration commands, one per line. End with CTRL-Z. Router(config)#config-reg 0x2102 Router(config)#boot system disk0:c12kprp-p-mz.120-22.S Router(config)#^Z Router#copy running-config startup-config The boot system command may require a file name when applied to a Flash disk.

  • Page 67: Removing And Installing A Compact Flash Disk

    Removing and Installing a Compact Flash Disk You must remove the PRP-2 before you can remove or install a compact flash Note disk. The compact flash disk is only supported on the PRP-2. To remove a compact flash disk (CF) from the PRP-2 board, follow these steps: Loosen the screw fastening the retaining bracket for the CF.

  • Page 68: Removing And Installing A Hard Disk Drive

    Additional Configuration and Maintenance Tasks To install a CF into the PRP-2 board, follow these steps: Loosen the screw fastening the retaining bracket for the CF. Step 1 Step 2 Lift the end of the retaining bracket out of the hole that holds it in place flush with the CF socket, and swivel it around until it is not in the way of installing the CF.
  • Page 69 Figure 19 Screw receptor on PRP-2 board Guide pin on PRP-2 board Screw to fasten HDD to PRP-2 board Tighten all four of the screws on the HDD into the PRP-2 board. Step 2 OL-11656-01 Additional Configuration and Maintenance Tasks Installing the Hard Disk Drive Performance Route Processor Installation and Configuration Guide...

  • Page 70: Recovering A Lost Password

    If Break is disabled, power cycle the router. (To power cycle, turn off power, wait Step 4 5 seconds, then turn it on again.) If Break is enabled on the router, press the Break key or send a break by holding down the Control key and pressing the right square bracket key (^]);...
  • Page 71 Within 5 seconds of turning on the router, press the Break key. This action causes Step 5 the terminal to display the bootstrap program prompt as follows: Rommon 1> Step 6 Set the configuration register to ignore the configuration file information as follows: Rommon 1>...
  • Page 72 Change it to a value of 0x0102 (factory default) using the config-register 0x value command. Press Ctrl-Z or type end to exit configuration mode. Step 13 Reboot the router and enable it using the recovered password. Step 14 Performance Route Processor Installation and Configuration Guide OL-11656-01...

  • Page 73: Upgrading Prp Memory

    Additional Configuration and Maintenance Tasks Upgrading PRP Memory This section provides the procedure for increasing the amount of SDRAM on a PRP by replacing up to two SDRAM DIMMs that reside on the PRP. The SDRAM DIMM sockets are U15 (bank 1) and U18 (bank 2). (See Figure 20.) The default SDRAM configuration for PRP-1 is 512 MB DIMM in U15.
  • Page 74 Additional Configuration and Maintenance Tasks Figure 20 Locations of PRP Components and Memory Backplane connector Flash SIMM (Socket number P3) SDRAM DIMMs Bank 1 - Socket number U15 Bank 2 - Socket number U18 Ejector lever Flash disk slots Performance Route Processor Installation and Configuration Guide ETH 0 ETH 1 CONSOLE...
  • Page 75 DIMM sizes and the maximum SDRAM you require. Depending on the configuration of your router and the protocols and features your Note system is running, you might require more than the default SDRAM provided.

  • Page 76: Removing A Dimm

    2. One 1-GB DIMM is the default SDRAM configuration for PRP-2. 3. A PRP-2 in the Cisco XR 12000 Series Router does not support a single memory card of 3-GB but it supports a combination of 1 GB on one DIMM and 2 GB on other DIMM.
  • Page 77 Some line cards use DIMM sockets equipped with dual release levers, as Note shown in single release lever, as shown in in the same general way. Figure 21 Figure 22 Use the socket release levers to eject the DIMM. Step 4 •...

  • Page 78: Installing A Dimm

    Step 1 Place the line card on an antistatic mat so that the faceplate is nearest to you. Step 2 To prevent router and memory problems, all DIMMs installed in the line card Caution must be 3.3V devices. Remove the new DIMM from its protective antistatic bag.
  • Page 79 To position the DIMM for insertion, orient it at the same angle as the DIMM Step 5 socket. The two notches (keys) on the bottom edge of the module ensure that the DIMM edge connector is registered properly in the socket. (See If necessary, rock the DIMM back and forth gently to align it in the socket.
  • Page 80 Reinstall the PRP and perform another installation check. Step 3 If the router fails to restart properly after several attempts and you are unable to resolve the problem, access Cisco.com or contact your Cisco service representative for assistance. Before calling, however, make note of any console error messages, unusual LED states, or other router indications or behaviors that might help to resolve the problem.

  • Page 81: Upgrade Procedure

    12.0(32)SY11 and Cisco IOS release 12.0(33)S6 onwards. When to upgrade? You can identify the PRPs that require upgrade using the following ways: A warning message is displayed in the console on router bootup for the PRPs that require upgrade. Example:...
  • Page 82 Upgrading Chopper FPGA on PRP-2 Enabling the traffic may cause some of the checkpointing and sync Note algorithms to fail attempting to reload the RP which is getting upgraded. Although this reload message does not reach the RP being upgraded, as it runs with all interrupts disabled, the user might see too much of sync failure console messages at this time.

  • Page 83: Translated Safety Warnings And Agency Approvals

    Now reload the entire system using the reload command. Step 14 Once the RP's are up, ensure the RPs are upgraded using show hw-module all fpd Step 15 CLI. The CLI should not report the previous discrepancy in versions. Also the warning message UPGRADE_REQUIRED should not appear in the console during bootup.
  • Page 84 Regulatory, Compliance, and Safety Information Electromagnetic Compatibility Regulatory Statements FCC Class A Compliance This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
  • Page 85 Canada English Statement of Compliance This class A digital apparatus complies with Canadian ICES-003. French Statement of Compliance Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada. Europe (EU) This apparatus complies with EN55022 Class B and EN55024 standards when used as ITE/TTE equipment, and EN300386 for Telecommunications Network Equipment (TNE) in both installation environments, telecommunication centers and other indoor locations.

  • Page 86: Class A Notice For Taiwan And Other Traditional Chinese Markets

    Regulatory, Compliance, and Safety Information Class A Notice for Taiwan and Other Traditional Chinese Markets Warning This is a Class A Information Product, when used in residential environment, it may cause radio frequency interference, under such circumstances, the user may be requested to take appropriate countermeasures. Statement 257 VCCI Class A Notice for Japan This is a Class A product based on the standard of the Voluntary Control Council Warning...
  • Page 87 Regulatory, Compliance, and Safety Information Class A Notice for Korea Warning This is a Class A Device and is registered for EMC requirements for industrial use. The seller or buyer should be aware of this. If this type was sold or purchased by mistake, it should be replaced with a residential-use type.

  • Page 88: Obtaining Documentation

    Obtaining Documentation Obtaining Documentation Cisco documentation and additional literature are available on Cisco.com. This section explains the product documentation resources that Cisco offers. Cisco.com You can access the most current Cisco documentation at this URL: http://www.cisco.com/techsupport You can access the Cisco website at this URL: http://www.cisco.com You can access international Cisco websites at this URL: http://www.cisco.com/public/countries_languages.shtml...

  • Page 89: Ordering Documentation

    Ordering Documentation You must be a registered Cisco.com user to access Cisco Marketplace. Registered users may order Cisco documentation at the Product Documentation Store at this URL: http://www.cisco.com/go/marketplace/docstore If you do not have a user ID or password, you can register at this URL: http://tools.cisco.com/RPF/register/register.do Documentation Feedback You can provide feedback about Cisco technical documentation on the...
  • Page 90 Cisco Product Security Overview To see security advisories, security notices, and security responses as they are updated in real time, you can subscribe to the Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed. Information about how to subscribe to the PSIRT RSS feed is found at this URL: http://www.cisco.com/en/US/products/products_psirt_rss_feed.html Reporting Security Problems in Cisco Products...

  • Page 91: Obtaining Technical Assistance

    If you do not have or use PGP, contact PSIRT to find other means of encrypting the data before sending any sensitive material. Product Alerts and Field Notices Modifications to or updates about Cisco products are announced in Cisco Product Alerts and Cisco Field Notices.

  • Page 92: Submitting A Service Request

    Obtaining Technical Assistance Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL: http://tools.cisco.com/RPF/register/register.do Use the Cisco Product Identification Tool to locate your product serial number Note...

  • Page 93: Definitions Of Service Request Severity

    Obtaining Technical Assistance solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL: http://www.cisco.com/techsupport/servicerequest For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone.

  • Page 94: Obtaining Additional Publications And Information

    For current Cisco Press titles and other information, go to Cisco Press at this URL: http://www.ciscopress.com Internet Protocol Journal is a quarterly journal published by Cisco Systems • for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL: http://www.cisco.com/ipj...
  • Page 95 This document is to be used in conjunction with the installation and configuration guide for your Cisco 12000 Series Router. Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners.
  • Page 96 Obtaining Additional Publications and Information Performance Route Processor Installation and Configuration Guide OL-11656-01...

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