Need More Help - BenQ MOBIUZ EX Series User Manual

No sound can be heard from the connected external speakers.
• Remove your headphone (if the headphone is connected to the monitor).
• Check whether the headphone jack is properly connected.
• If the external speakers are USB-powered, check whether the USB connection is OK.
• Increase the volume (volume may be muted or too low) on the external speakers.
The built-in microphone does not work.
• Check whether the USB cable (USB type-B to USB type-A) is connected to the USB Upstream
port on your monitor. If the cable is connected properly, make sure the microphone is turned on
from Audio > Microphone > Turn ON.
• If multiple microphones are detected by your computer, make sure the model name of your
monitor (i.e., the monitor's built-in microphone) is selected.
Sensors
The light sensor of the monitor does not work well.
The light sensor is located at the front bottom of the monitor. Please check:
• If you have removed the sensor protection sticker.
• If the Bright Intelligence / Bright Intelligence Plus function has been turned on. Check Color
Mode > a mode > B.I.+ (Bright Intelligence Plus).
• If there are any obstacles in front of the sensor that keep the sensor
from detecting the light properly.
• If there are any objects or clothing in bright colors in front of the
sensor. Bright colors (especially white and fluorescent colors) reflect
light and the sensor cannot detect the main light sources.
HDR
There is a message HDR: Emulated showing on the screen.
This means the input content is not HDR-compatible and the monitor is in HDR-emulated mode.
Refer to Working with HDR technology on page 37
the certified cable are used.

Need more help?

If your problems remain after checking this manual, please contact your place of purchase or visit the
local website from Support.BenQ.com
to check if a supported player, content, and
for more support and local customer service.
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