BenQ MOBIUZ EX270M User Manual
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BenQ MOBIUZ EX270M User Manual

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EX Series

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Summary of Contents for BenQ MOBIUZ EX270M

  • Page 1 LCD Monitor User Manual EX Series...

  • Page 2: Copyright

    Further, BenQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents hereof without obligation of BenQ Corporation to notify any person of such revision or changes.

  • Page 3: Product Support

    If you wish to repair an out-of-warranty product, you are recommended to go to a qualified service personnel and obtain repair parts from BenQ to ensure compatibility. Do not disassemble the product unless you are aware of the consequences. If you cannot find the dismantled information on your product, contact the local customer service for assistance.

  • Page 4: Q&A Index

    Q&A index Start with the topics that you are interested in. Setup How to set up the monitor and turn it on? Safety precautions How to assemble your monitor hardware Adjust the monitor height. How to adjust the monitor viewing angle? Tilt the monitor.
  • Page 5 I need more support. Product support Servicing...

  • Page 6: Safety Precautions

    • An approved power cord greater or equal to H03VV-F or H05VV-F, 2G or 3G, 0.75mm must be used. • Use only the power cord provided by BenQ. Never use a power cord that appears to be damaged or frayed.

  • Page 7: Operation

    BenQ service center for assistance. • To avoid possible electric shock, do not dissemble or repair the monitor. • If a bad smell or an abnormal sound appears to come from the monitor, contact your nearest BenQ service center for assistance immediately.

  • Page 8: Care And Cleaning

    • Always ensure that the batteries are inserted with the positive and negative terminals in the correct direction as shown in the battery compartment. • Different types of batteries have different characteristics. Do not mix different types. • Do not mix old and new batteries. Mixing old and new batteries will shorten battery life or cause chemical leaks from the old batteries.

  • Page 9: General Warranty Information

    • Contact your place of purchase or visit the local website from Support.BenQ.com for more support. General warranty information Note that the monitor warranty may be void if any of the following conditions occurs: • Documents required for warranty services have been altered by unauthorized use or is illegible.

  • Page 10: Table Of Contents

    Table of Contents Copyright ................................. 2 Disclaimer ............................... 2 Product support ............................3 Q&A index ..............................4 Safety precautions ............................6 Power safety ..................................6 Installation ..................................6 Operation................................... 7 Safety notice for remote control (applicable if a remote control is provided) ..........7 Battery safety notice (applicable if a remote control is provided) ...............
  • Page 11 Connecting the monitor to your MacBook series product ................. 37 Enabling color vision accessibility (Color Weakness)..................37 Activating the FreeSync™ function..........................37 Working with Video Format Support technology....................37 Initial setup for playing games at 240 Hz ........................38 Navigating the main menu .........................40 Input menu ..................................41 Quick Menu ..................................42 Color Mode menu ...............................44...

  • Page 12: Getting Started

    Getting started When unpacking please check you have the following items. If any are missing or damaged, please contact the place of purchase for a replacement. BenQ LCD Monitor (EX270M) (EX270QM) Monitor Stand Monitor Base Quick Start Guide Safety Instructions...
  • Page 13 Power Cord (Supplied item may differ by model or region.) Remote Control (RC-0013, with one CR2032 battery) (EX270QM only) I/O Cover Power Adapter (Supplied item may differ by model or region.) Video Cable: HDMI Video Cable: DP (Optional accessory) USB Cable •...

  • Page 14: Getting To Know Your Monitor

    Getting to know your monitor Front view EX270M EX270QM 4 5 6 4 5 6 1. Speakers 2. Light sensor 3. Cable management hole 4. Looping key 5. 5-way controller 6. Power button / Power LED indicator 7. HDRi hot key Back view 8.

  • Page 15: Connections

    Connections The following connection illustrations are for your reference only. For cables that are not supplied with your product, you can purchase them separately. For detailed connection methods, see page 20. USB peripherals (USB 3.1) Headphone PC / Notebook / Gaming console...

  • Page 16: Getting To Know Your Remote Control (Ex270Qm Only)

    Getting to know your remote control (EX270QM only) Front view Name Description Power key Turns the power on or off. OK key • Enters sub menu. • Confirms the selection. Navigation keys • Goes to the previous menu item. • For up / increase adjustment Enters sub menus.

  • Page 17: Installing The Battery

    Name Description Audio Accesses a list of Audio Scenario options. Press repeatedly to Scenario key cycle through these options. See Audio mode on page 49 more information. Volume up key Increases the volume. OSD = On Screen Display. Installing the battery 1.
  • Page 18 5. Replace the battery cover and secure the screw. The remote control is ready to use now. • Keep the remote control and the battery out of reach of children. • The remote control supplied with this product contains a coin / button cell battery. If the coin / button cell battery is swallowed, it can cause severe internal burns in just 2 hours and can lead to death.

  • Page 19: How To Assemble Your Monitor Hardware

    How to assemble your monitor hardware • If the computer is turned on you must turn it off before continuing. Do not plug-in or turn-on the power to the monitor until instructed to do so. • The following illustrations are for your reference only. Available input and output jacks may vary depending on the purchased model.
  • Page 20 Carefully lift the monitor, turn it over and place it upright on its stand on a flat even surface. 2. Connect the power cable to the monitor. Pass the cable through the cable management hole on the stand arm first. Plug one end of the power cord into the socket labelled on the rear of the monitor.
  • Page 21 4. Connect the audio cable. You may connect headphones to the headphone jack found on the back side of the monitor. 5. Connect USB devices. Connect the USB cable between the PC and the monitor (via the upstream USB port at the back). This upstream USB port transmits data between the PC and the USB devices connected to the monitor.
  • Page 22 7. Install the I/O cover. Align the I/O cover with the holes on the back of the monitor, and press the sides and the bottom of the cover against the holes to lock it into place. Push from the bottom of the cover and check if the it has been installed properly.
  • Page 23 10.Connect-to and turn-on the power. Connect the power cord to the power adapter. Plug the other end of the power cord into a power outlet and turn it on. Picture may differ from product supplied for your region. Turn on the monitor by pressing the power button on the monitor.

  • Page 24: How To Detach The Stand And The Base

    How to detach the stand and the base 1. Prepare the monitor and area. Turn off the monitor and the power before unplugging the power cable. Turn off the computer before unplugging the monitor signal cable. 2. Remove the I/O cover. (EX270QM only) Remove the I/O cover from its bottom as illustrated.

  • Page 25: Using The Monitor Wall Mounting Kit (Purchased Separately)

    Use four M4 x 10 mm screws to fix a VESA standard wall mount bracket to the monitor. Make sure that all screws are tightened and secured properly. Consult a professional technician or BenQ service for wall mount installation and...

  • Page 26: How To Adjust Your Monitor

    How to adjust your monitor The remote control and its effective range 1. Follow the instructions in Installing the battery on page 17 to get the remote control ready. 2. Aim the remote control at the monitor. The IR remote control sensor is located at the front of the monitor with a range of 6 meters approximately at an angle of 30 degrees (left and right) and 30 degrees (up and down).

  • Page 27: 5-Way Controller And Basic Menu Operations

    5-way controller and basic menu operations The 5-way controller is located at the rear of the monitor. While sitting in front of the monitor, move the controller to the directions instructed by the on-screen icons for menu navigation and operations. Left Right Down...

  • Page 28: Setting Up Your Monitor For Different Scenarios

    5-way controller OSD icon Function operation Move down • Goes to the next menu item. • For down / decrease adjustment. Move to the left • Returns to the previous menu. • Exits OSD menu. All OSD (On Screen Display) menus can be accessed by the control keys. You can use the OSD menu to adjust all the settings on your monitor.

  • Page 29: Switching The Inputs Quickly

    configuration on the first use of the monitor, so you can switch scenarios easily without further hasty setup. An example of monitor use in different scenarios For movie watching For PC gaming For console gaming Welcome Please select a scenario 2560 x 1440 Color Mode: Standard HDR: OFF...

  • Page 30: Working With The Quick Menu

    2. Press the looping key repeatedly to cycle through the available video sources. Input HDMI1: Cinema HDMI2: Game DP: Standard (EX270QM only) Alternatively, press the key on the remote control to bring up the input source selection menu. Press the key repeatedly to cycle through the available video sources.
  • Page 31 Item Description Quick settings Press to make adjustments. The default setting menus vary by scenario and may not be adjustable on certain color modes. See Available menu options to each Color Mode on page 32 for available options on each color mode. To customize the setting menus that can be accessed from the Quick Menu, see Customizing the Quick Menu on page...

  • Page 32: Available Menu Options To Each Color Mode

    Available menu options to each Color Mode Depending on the Color Mode you just set, the available options for color adjustment may vary. The list is for reference only as available options also vary by input. Menu options that are not available will become grayed out.

  • Page 33: Working With The Hdri Hot Key

    Items Description Black eQualizer Saved and applied by input and color mode switch. Light Tuner Color Vibrance Brightness Contrast Gamma Color Temperature Blur Reduction Sharpness B.I.+ Adjust by duration Working with the HDRi hot key The monitor takes advantage of Bright Intelligence Plus technology to balance screen brightness while playing HDR content to keep all image details.

  • Page 34: Adjusting Screen Brightness Automatically (Bright Intelligence Plus)

    3. Press the same key repeatedly to cycle through the options to the desired one. See Color Mode menu on page 44 for more information. (EX270M) Game HDRi Cinema HDRi (EX270QM) Game HDRi Cinema HDRi Display HDR • To enable B.I.+ or HDR respectively, see Adjusting screen brightness automatically (Bright Intelligence Plus) on page 34 Enabling HDR function on page...

  • Page 35: Choosing A Game Mode Quickly

    1. Make sure a FHD HDR player is ready. Players with the following names and resolutions are sup- ported. Commonly used names for FHD FHD, 4K, 4K Ultra HD, UHD, UHD 4K, Ultra HD, 2160p (may vary by manufacturer) Commonly used names for HDR10 HDR Premium, High Dynamic Range, HDR (may vary by manufacturer) 2.

  • Page 36: Choosing An Audio Scenario

    3. Select one option from the list. See Color Mode on page 45 for more information. (EX270QM only) Alternatively, press the key on the remote control to bring up the game mode options. Game Mode Racing Game Choosing an audio scenario Several audio equalizers are provided for audio playback in different scenarios.

  • Page 37: Connecting The Monitor To Your Macbook Series Product

    Connecting the monitor to your MacBook series product While the monitor is connected to your MacBook series product, switch to M-Book mode which represents MacBook’s color matching and visual representation on your monitor. 1. Connect your monitor to the MacBook series product. 2.

  • Page 38: Initial Setup For Playing Games At 240 Hz

    Initial setup for playing games at 240 Hz You can optimize the monitor to enhance your gaming experience. You might want to start with the following steps. Depending on the operating system on your PC, different procedures should be followed to adjust the screen refresh rate.
  • Page 39 3. To check if the screen refresh rate has been changed, go to the Quick Menu on your monitor and check the system information. If 240 Hz is not available on your menus, check the following: • make sure the DisplayPort cable is properly connected to your computer and the monitor •...

  • Page 40: Navigating The Main Menu

    Navigating the main menu You can use the OSD (On Screen Display) menu to adjust all the settings on your monitor. Press to bring up the Quick Menu and select Menu to access the main menu. See 5-way controller and basic menu operations on page 27 for details.

  • Page 41: Input Menu

    Input menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.

  • Page 42: Quick Menu

    Quick Menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
  • Page 43 Item Function Range Standard For basic PC application. • Scenario (cannot be Game For gaming. changed) • Color Mode Cinema For watching movies. (cannot be changed) • Light Tuner • Black eQualizer • Color Vibrance • AMA • Brightness • Contrast •...

  • Page 44: Color Mode Menu

    Color Mode menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
  • Page 45 Item Function Range Color Select a color mode that best suits the type of images shown on the Mode screen. Game HDRi Enables HDR and B.I.+ functions at the same time • Black eQualizer while the contrast is enhanced. • Light Tuner Cinema Enables HDR and B.I.+ functions together.
  • Page 46 Item Function Range B.I.+ Turns the Bright Intelligence Plus function on or off. The built-in • ON light sensor works with Bright Intelligence Plus technology to • OFF detect the ambient light, image brightness, contrast, and color temperature, and then balance the screen automatically. See B.I.+ (Bright Intelligence Plus) on page 47 for more adjustments.

  • Page 47: Eye Care Menu

    Eye care menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
  • Page 48 Item Function Range Color Adjusts color matching representation for people with color vision Weakness deficiency to distinguish colors easily. Red Filter Decides the effect produced by the red filter. A 0 ~ 20 stronger effect is produced as the value increases. Green Decides the effect produced by the green filter.

  • Page 49: Audio Menu

    Audio menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
  • Page 50 Item Function Range Mute Mutes the audio input. • ON • OFF...

  • Page 51: Lighting Menu (Ex270Qm Only)

    Lighting menu (EX270QM only) Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
  • Page 52 Item Function Range Effect Selects a preferred light effect. Single Sets to light up in one color. Breathe Sets to flash slowly in one color. Spectrum Sets to change colors in turn automatically. Countdown Sets to flash in turn within the set time. •...

  • Page 53: System Menu

    System menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
  • Page 54 Item Function Range Language Sets the OSD menu language. • English Settings • Français • Deutsch The language options displayed on your OSD may differ from those shown on the right, depending on the • Italiano product supplied in your region. •...
  • Page 55 Item Function Range Display Display This feature is provided to allow aspect ratios other Mode than 16:9 to be displayed without geometric distortion. Full Scales the input image to fill the screen. Ideal for 16:9 aspect images. Aspect The input image is displayed without geometric distortion filling as much of the display as possible.

  • Page 56: Troubleshooting

    Troubleshooting Frequently asked questions (FAQ) Imaging The image is blurred. Download from the website (see Product support on page 3). Refer to Resolution file . And then select the correct resolution, refresh rate and "Adjusting the Screen Resolution" make adjustments based on these instructions. Does the blurring only occur at resolutions lower than the native (maximum) resolution? Download from the website (see...
  • Page 57 Faint shadow from the static image displayed is visible on the screen. • Activate the power management function to let your computer and monitor go into a low power "sleep" mode when not actively in use. • Use a screensaver to prevent the occurrence of image retention. Power LED indicator The LED indicator is white or orange.

  • Page 58: Need More Help

    Need more help? If your problems remain after checking this manual, please contact your place of purchase or visit the local website from Support.BenQ.com for more support and local customer service.

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