Warranty - Cisco Meraki MS125 Series Installation Manual

Table of Contents

• Factory reset the switch by holding the factory reset button for 5 seconds

• Try switching cables, or testing your cable on another device

If your switch still does not connect, the following link may be useful, depending on your issue:

Reference

https://documentation.meraki.com/MS

If you are still experiencing hardware issues, please contact Cisco Meraki support by logging in to dashboard and using the Help option near the top of the page,

then opening and email case or calling using the contact information on that page.

Warranty

MS Warranty coverage periods are as follows:

Time

Period

MS125

Lifetime

MS Accessories

1 Year

Note: The above table is a general guideline for warranty terms and is not final. Warranty terms are subject to printed warranty information on the relevant online

Meraki data sheets.

If your Cisco Meraki device fails and the problem cannot be resolved by troubleshooting, contact support to address the issue. Once support determines that the

device is in a failed state, they can process an RMA and send out a replacement device free of charge. In most circumstances, the RMA will include a pre-paid

shipping label so the faulty equipment can be returned.

In order to initiate a hardware replacement for non-functioning hardware that is under warranty, you must have access to the original packaging the

hardware was shipped in. The original hardware packaging includes device serial number and order information, and may be required for return

shipping.

Meraki MS125 devices have been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. A

digital device that is marketed for use in a residential environment notwithstanding use in commercial, business and industrial environments.

Additional warranty information can be found on:

for additional information and troubleshooting tips.

Comments

The following are considered accessories:

SFP Modules, twinax/SFP+ cables, stacking cables, all mounting kits and stands, antennas, interface modules,

additional power cords, PoE injectors