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Downloading a BIOS update............................................................................................................................................ 89
Installing a BIOS update ................................................................................................................................................... 90
7 Computer Setup (BIOS), TPM, and HP Sure Start................................................................................................................................ 91
Using Computer Setup ....................................................................................................................................................................... 91
Navigating and selecting in Computer Setup ....................................................................................................................... 91
Restoring factory settings in Computer Setup ...................................................................................................................... 92
Updating the BIOS...................................................................................................................................................................... 92
Determining the BIOS version......................................................................................................................................... 92
Preparing for a BIOS update............................................................................................................................................ 92
Downloading a BIOS update................................................................................................................................... 93
Installing a BIOS update .......................................................................................................................................... 93
Changing the boot order using the f9 prompt ..................................................................................................................... 93
TPM BIOS settings (select products only) ....................................................................................................................................... 94
Using HP Sure Start (select products only) ..................................................................................................................................... 94
8 Backing up, restoring, and recovering .................................................................................................................................................. 95
Backing up information and creating recovery media .................................................................................................................. 95
Using Windows tools for backing up....................................................................................................................................... 95
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ................................... 95
Restoring and recovering your system............................................................................................................................................ 96
Creating a system restore ........................................................................................................................................................ 96
Restoring and recovery methods ............................................................................................................................................ 96
Recovering using HP Recovery media .................................................................................................................................... 96
Changing the computer boot order......................................................................................................................................... 97
Using HP Sure Recover (select products only)....................................................................................................................... 97
9 Using HP PC Hardware Diagnostics....................................................................................................................................................... 98
Using HP PC Hardware Diagnostics Windows (select products only) ......................................................................................... 98
Using an HP PC Hardware Diagnostics Windows hardware failure ID code...................................................................... 98
Accessing HP PC Hardware Diagnostics Windows ................................................................................................................ 98
Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only)................ 98
Accessing HP PC Hardware Diagnostics Windows from Support Assistant............................................................. 99
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) .......................... 99
Downloading HP PC Hardware Diagnostics Windows .......................................................................................................... 99
Downloading the latest HP PC Hardware Diagnostics Windows version from HP ................................................. 99
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store ...........................................100
Downloading HP Hardware Diagnostics Windows by product name or number (select products only) ..........100
Installing HP PC Hardware Diagnostics Windows ...............................................................................................................100
Using HP PC Hardware Diagnostics UEFI.......................................................................................................................................100
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code ............................................................................100
Starting HP PC Hardware Diagnostics UEFI..........................................................................................................................101
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive.............................................................................101
Downloading the latest HP PC Hardware Diagnostics UEFI version .......................................................................101
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only).............102
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) .................................................................102
Downloading Remote HP PC Hardware Diagnostics UEFI .................................................................................................102
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ........................................................102
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