Obtaining Additional Publications And Information - Cisco MDS 9000 Series Troubleshooting Manual

Preface
S e n d c o m m e n t s t o m d s f e e d b a c k - d o c @ c i s c o . c o m .
If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco
Technical Support Website, you can open a case online at this URL:
http://www.cisco.com/techsupport/caseopen
If you have Internet access, we recommend that you open P3 and P4 cases online so that you can fully
describe the situation and attach any necessary files.
Cisco Technical Support Escalation Center
The Cisco Technical Support Escalation Center addresses priority level 1 or priority level 2 issues. These
classifications are assigned when severe network degradation significantly impacts business operations.
When you contact the Technical Support Escalation Center with a P1 or P2 problem, a Cisco technical
support engineer automatically opens a case.
To obtain a directory of toll-free Cisco Technical Supporttelephone numbers for your country, go to this
URL:
Before calling, please check with your network operations center to determine the Cisco support services
to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported
Accounts (NSA). When you call the center, please have available your service agreement number and
your product serial number.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online
and printed sources.
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OL-5183-02, Cisco MDS SAN-OS Release 1.3
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as
ordering and customer support services. Access the Cisco Product Catalog at this URL:
http://www.cisco.com/en/US/products/products_catalog_links_launch.html
Cisco Press publishes a wide range of networking publications. Cisco suggests these titles for new
and experienced users: Internetworking Terms and Acronyms Dictionary, Internetworking
Technology Handbook, Internetworking Troubleshooting Guide, and the Internetworking Design
Guide. For current Cisco Press titles and other information, go to Cisco Press online at this URL:
http://www.ciscopress.com
Packet magazine is the Cisco quarterly publication that provides the latest networking trends,
technology breakthroughs, and Cisco products and solutions to help industry professionals get the
most from their networking investment. Included are networking deployment and troubleshooting
tips, configuration examples, customer case studies, tutorials and training, certification information,
and links to numerous in-depth online resources. You can access Packet magazine at this URL:
http://www.cisco.com/go/packet
iQ Magazine is the Cisco bimonthly publication that delivers the latest information about Internet
business strategies for executives. You can access iQ Magazine at this URL:
http://www.cisco.com/go/iqmagazine
Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering
professionals involved in designing, developing, and operating public and private internets and
intranets. You can access the Internet Protocol Journal at this URL:
http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_protocol_journal.html
Obtaining Additional Publications and Information
Cisco MDS 9000 Family Troubleshooting Guide
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