Tac Case Priority Definitions; Obtaining Additional Publications And Information - Cisco Catalyst 6500 Series Installation Manual

Preface

TAC Case Priority Definitions

Obtaining Additional Publications and Information

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To ensure that all cases are reported in a standard format, Cisco has established
case priority definitions.
Priority 1 (P1)—Your network is "down" or there is a critical impact to your
business operations. You and Cisco will commit all necessary resources around
the clock to resolve the situation.
Priority 2 (P2)—Operation of an existing network is severely degraded, or
significant aspects of your business operation are negatively affected by
inadequate performance of Cisco products. You and Cisco will commit full-time
resources during normal business hours to resolve the situation.
Priority 3 (P3)—Operational performance of your network is impaired, but most
business operations remain functional. You and Cisco will commit resources
during normal business hours to restore service to satisfactory levels.
Priority 4 (P4)—You require information or assistance with Cisco product
capabilities, installation, or configuration. There is little or no effect on your
business operations.
Information about Cisco products, technologies, and network solutions is
available from various online and printed sources.
The Cisco Product Catalog describes the networking products offered by
•
Cisco Systems, as well as ordering and customer support services. Access the
Cisco Product Catalog at this URL:
http://www.cisco.com/en/US/products/products_catalog_links_launch.html
Cisco Press publishes a wide range of general networking, training and
•
certification titles. Both new and experienced user will benefit from these
publications. For current Cisco Press titles and other information, go to Cisco
Press online at this URL:
http://www.ciscopress.com
Packet magazine is the Cisco quarterly publication that provides the latest
•
networking trends, technology breakthroughs, and Cisco products and
solutions to help industry professionals get the most from their networking
Obtaining Additional Publications and Information
Catalyst 6500 Series Switch Module Installation Guide
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