Cisco Craft Works Interface Quick Start Manual page 24

Table 15 Connection Methods and Applications
CWI Application
Launch and Login
Main Desktop
Alarm Viewer
Alarm Dashboard
Inventory Viewer
Interface Viewer
Telnet Plus/SSH Plus
Terminal Plus
Troubleshooter
Configuration Editor
1. When connecting through the serial port or terminal server, the Terminal Plus application requires exclusive access to the connection, so no
other applications can be launched or refreshed while it is open.
Testing the CWI Client
Verify that you can connect to the router by logging in to the router. See the "Installing CWI" section on page 7 for procedures.
If you are unable to log in to the router, see the "Troubleshooting Basic IP Connectivity" section on page 24.
Troubleshooting Basic IP Connectivity
This section provides information on troubleshooting basic IP connectivity problems when attempting to log in to a router using
CWI.
If you are unable to connect to the router HTTP server using the browser, follow these steps in sequence, exiting the test steps
when a failure is encountered.
Ping the IP address of the router management Ethernet interface from the client PC or workstation.
Step 1
If this step fails, the problem can be an incorrect IP address, incorrect management Ethernet interface configuration, or
a network connectivity problem.
(Optional) Ping the DNS name of the router.
Step 2
If this step fails, the problem is an incorrect hostname-to-IP address mapping. See the "Configuring the Router and CWI
Client" section on page 4.
Check that the HTTP server is running on the router using the following command:
Step 3
RP/0/RP0/CPU0:router# show process emweb
If this step fails, start the HTTP server. See the "Setting Up the Common Configuration for IP Connection Methods"
section on page 5.
If you are unable to log in to the router from the CWI login screen, run the Troubleshooter application at the prompt. See Cisco
Craft Works Interface User Guide for information on using the Troubleshooter application.
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Console Port (Serial Cable or
Through a Terminal Server)
Yes. Enter the serial port or
terminal server and port name.
Yes, but no notifications or
associated alarms are
displayed.
Yes, but no alerts are
displayed.
—
Yes
Yes
—
Yes, but are mutually exclusive
1
other applications .
—
Yes
Telnet (No XML)
Yes. Enter the DNS name or IP
address.
Yes, but no notifications or
associated alarms are
displayed.
Yes, but no alerts are
displayed.
—
Yes
Yes
Yes
—
—
Yes
Telnet/SSH, or CORBA
Connection (XML)
Yes. Enter the DNS name or IP
address.
Yes
Yes
Yes
Yes
Yes
Yes
—
Yes
Yes