Solving Keyboard And Mouse Problems - HP xw4400 Service And Technical Reference Manual

Table 5-9 Printer problems (continued)
Problem
Printer does not turn on.
Printer prints garbled information.
Printer is offline.

Solving keyboard and mouse problems

Table 5-10 Keyboard and mouse problems
Problem
Keyboard commands and typing
are not recognized by the
workstation.
Cursor will not move using the
arrow keys on the keypad.
Mouse does not respond to
movement or is too slow.
126 Chapter 5 System diagnostics and troubleshooting
Cause
The correct printer driver for
the application is not installed.
If you are on a network, you
might not have made the
connection to the printer.
Printer might have failed.
The cables might not be
connected properly.
The correct printer driver is not
installed.
The cables might not be
connected properly.
Printer memory might be
overloaded.
The printer might be out of
paper.
Cause
Keyboard connector is not
properly connected.
Program in use has stopped
responding to commands.
Keyboard needs repairs.
Keyboard key is stuck down.
Workstation is in mode.
The Num Lock key might be
on.
Mouse connector is
not properly plugged into the
back of the workstation.
Solution
1. Install the correct printer driver for the application.
2. Try printing using the MS-DOS command:
DIR C:\> [printer port]
where [printer port] is the address of the printer
being used. If the printer works, reload the printer
driver.
Make the proper network connections to the printer.
Run printer self-test.
Reconnect all cables.
Install the correct printer driver for the application.
Reconnect all cables.
Reset the printer by turning it off for one minute, then turn
it back on.
1. Verify the paper tray and refill it if it is empty.
2. Select online.
Solution
1. Power off the workstation.
2. Reconnect the keyboard to the back of the
workstation and restart the workstation.
Shut down the workstation using the mouse, and then
restart the workstation.
Replace the keyboard.
Remove any debris from the keyboard.
Press the power button to resume from mode.
Press the Num Lock key. The
be on if you want to use the arrow keys. The
can be disabled (or enabled) in Computer Setup.
1. Shut down the workstation using the keyboard.
2. Plug the mouse connector into the PS/2 mouse
connector slot in the workstation, and restart the
workstation.
Num Lock light should not
Num Lock key
ENWW