Important Service Repair Information - HP Compaq t5720 Hardware Reference Manual

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Important service repair information

F-2
In all cases, remove and safeguard all external options before
returning the thin client to HP for repair or exchange.
In countries that support customer mail-in repair by returning the
same unit to the customer, HP makes every effort to return
the repaired unit with the same internal memory and flash modules
that were sent.
In countries that do not support customer mail-in repair by returning
the same unit to the customer, all internal options should be removed
and safeguarded in addition to the external options. The thin client
should be restored to the original configuration before returning it to
HP for repair.
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Hardware Reference Guide