What Is The Support Ticket; Creating A Support Ticket - HP Brio BA200 User Manual

5 The Support Ticket

What is the Support Ticket?

What is the Support Ticket?
The Support Ticket is a text file that contains a complete record of the
test results and the PC's configuration. It is the most effective way of
communicating this essential information to your local or HP-dedicated
Support Agent. If necessary, you can e-mail or fax the Support Ticket
to your support agent.
You can also add extra information and your own comments to the
Support Ticket.

Creating a Support Ticket

The Support Ticket can be created:
After the hardware detection phase (refer to chapter 2)
•
After the basic system test (refer to chapter 3)
•
During the advanced system tests, by pressing the <T> key.
•
After you exit the advanced system tests (refer to chapter 4).
•
DiagTools will ask if you want to create a support ticket. If you choose
to create a Support Ticket, it will take several minutes to complete.
The default file name of the Support Ticket is HPSUPPT.TXT. You
cannot change this file name, but you can specify a directory where to
store this file.
The Support Ticket can be stored on a floppy disk or in a temporary
area, and it can be viewed on the screen.
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