Table of Contents
Advertisement
Symptom:
The scanned image looks grainy on the screen.
Cause:
Your video mode is not set to show more than 256 colors.
Solution:
We recommend that you set your video mode to 16 bits per pixel (65536
colors) or higher. Please consult your video card, computer or Windows
documentation to change the video mode.
Symptom:
The scanner scans very slow.
Cause 1:
You are running other applications in the background.
Solution1:
Close all the other applications that are running in the background.
Cause 2:
You are scanning at a high resolution (DPI).
Solution 2:
Reduce the resolution.
Symptom:
The scanned document comes out as strange characters on the
screen after the OCR process is completed.
Cause 1:
Text page was scanned upside down.
Solution 1:
Reverse the page and scan again.
Cause 2:
The OCR software is limited to certain types of documents, fonts and
formats. You might be trying to scan a form, spread sheet, a hand
written letter or a document with color text or color page.
Solution 2:
Scan a clean document that contains, preferably, one column and has
black text on a white page.
Symptom:
The scanner is not in the list of supported scanners in other
commercial software.
Solution:
Select TWAIN as the scanner.
Symptom:
Unable to scan from other software other than the one that came
with the scanner.
Solution:
Enter the Scanner Setup within the program, Select TWAIN and you will
see your scanner listed (e.g., Your Scanner Model Name).
22
Advertisement
Table of Contents
Troubleshooting
