Cd And Dvd Problems - HP Pavilion XF125 Troubleshooting & Repair Manual

CD and DVD Problems

If you can't boot from a CD in the CD/DVD drive
Make sure the CD is bootable, such as a Recovery CD.
Make sure the CD-ROM/DVD drive is selected as the boot device—see "Changing the Boot
Device" on page 9.
Restart the notebook.
Test the CD/DVD drive with the e-Diagtools diagnostics—see "Using the e-Diagtools Diagnostic
Tests" on page 25.
If a CD or DVD plays erratically
Dirt or smudges can cause a disk to skip. Clean the disk with a soft cloth. If the disk is badly
scratched, it may have to be replaced.
Media Player may perform inconsistently when playing DVDs. For best results, use Win DVD.
Some DVDs include software called "PC Friendly." You generally should not install this
software, as it can cause errors or erratic play. If needed, uninstall it and restart the notebook.
If a DVD movie stops playing in the middle
You may have accidentally paused the DVD movie. Press the Play button to continue.
The DVD may be double-sided. Open the DVD tray and read the text near the center of the disk.
If it says Side A, turn the disk over.
If you get a Region Code error when playing a DVD movie
DVDs have regional codes embedded in their disk data. These codes prevent DVD movies from
being played outside the region of the world in which they are sold. If you get a Region Code
error, you are trying to play a DVD intended for a different region.
Important: Most DVD drives let you change the region code only a limited number of times
(usually no more than four) to allow you to set the proper region code for your area. Please note
that when you reach this limit, your last change to the region code will be hard-coded on the DVD
drive, and will be permanent. Your HP warranty does not cover the expense of correcting this
situation.
Refer to the help for your DVD player software for details about setting region codes.
If the notebook cannot read a CD or DVD
Make sure the disk is properly inserted, and snapped down onto the spindle in the center of the
tray.
For a single-sided CD or DVD, make sure the disk is placed in the drive with the label facing up.
Clean the disk with a soft cloth.
Wait 5 to 10 seconds after closing the tray for the notebook to recognize the disk.
Remove the disk from the drive, then restart the notebook.
If you created the CD on a CD-RW drive module, try using a different media brand. For best
results use HP certified media. While other media may work, HP cannot guarantee compatibility.
12 Troubleshooting and Diagnostics ze1000 Series Troubleshooting and Self-Repair Guide