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Related Manuals for HP Pavilion XF125
Summary of Contents for HP Pavilion XF125
- Page 1 pavilion notebook ze1000 series troubleshooting and self-repair guide...
- Page 2 All certifications may not be completed at product introduction. This equipment is subject to FCC rules. It will comply with the appropriate FCC rules before final delivery to the buyer. Hewlett-Packard Company HP Notebook Customer Care 1000 NE Circle Blvd., MS 425E Corvallis, OR 97330, U.S.A. Edition History Edition 1 ...
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Page 3: Table Of Contents
Contents Product Information ... 5 Notebook Features ...5 Operating the Notebook...8 Turning the Notebook On and Off...8 Resetting the Notebook...9 Changing the Boot Device ...9 Hardware Specifications...10 Troubleshooting and Diagnostics... 11 Audio Problems ...11 CD and DVD Problems ...12 Display Problems ...13 Hard Disk Drive Problems...14 Heat Problems...15 Keyboard, Touch Pad, and Mouse Problems ...15... - Page 4 Figures Figure 1. Front View ...5 Figure 2. Back View...6 Figure 3. Bottom View...6 Figure 4. Main Status Lights ...7 Figure 5. Keyboard Status Lights...7 Figure 6. Pressing the System-Off Switch...9 Figure 7. Removing the Battery ...32 Figure 8. Removing the Hard Disk Drive...33 Figure 9.
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Page 5: Product Information
This section introduces the notebook and its components, and briefly describes its basic operation. Notebook Features One-Touch buttons (programmable). Power button. Touch pad (pointing device). Scroll up/down toggle. Power/battery status lights. ze1000 Series Troubleshooting and Self-Repair Guide Product Information Figure 1. Front View Left and right click buttons. -
Page 6: Figure 2. Back View
11. Kensington lock slot (security connector). 12. AC adapter jack. 13. USB ports (2). 14. External monitor (VGA) port (colored blue). 15. Parallel port (colored burgundy). 16. Modem port. 21. Battery. 22. Hard disk drive. 23. Battery latch. Product Information Figure 2. -
Page 7: Figure 4. Main Status Lights
1. Battery charge. Green: the AC adapter is connected and the battery is fully charged. Amber: the AC adapter is connected and the battery is charging. Red: the AC adapter is connected and the battery has a fault. Off: the AC adapter is not connected or the battery is missing. 2. -
Page 8: Operating The Notebook
Operating the Notebook Note This manual describes the notebook in its original factory configuration, with all settings at their default values. Turning the Notebook On and Off Power mode Power mode status light is green. Standby Saves significant power. Turns off the display and other components. Maintains the current session in RAM. -
Page 9: Resetting The Notebook
CD/DVD drive, or a local area network (LAN). 1. Restart the notebook: click Start, Turn Off Computer, Restart. 2. When the HP logo appears, press Esc to display the Boot menu. 3. Use the arrow keys to select the boot device, and press Enter. -
Page 10: Hardware Specifications
Hardware Specifications The specifications shown below are subject to change. For the latest specifications, see the HP Notebook web site (www.hp.com/notebooks). Physical Attributes 13.03 x 10.72 x 1.59 in (319 x 260 x 33 mm). 6.0 lbs (2.7 kg) minimum. -
Page 11: Troubleshooting And Diagnostics
This section contains solutions to several types of problems you may encounter when using the notebook. Try the solutions one at a time, in the order in which they are presented. You can also find technical tips and software updates for the notebook at the HP Business Support web site (www.hp.com/go/bizsupport). -
Page 12: Cd And Dvd Problems
(usually no more than four) to allow you to set the proper region code for your area. Please note that when you reach this limit, your last change to the region code will be hard-coded on the DVD drive, and will be permanent. Your HP warranty does not cover the expense of correcting this situation. -
Page 13: Display Problems
If a DVD movie doesn’t fill the screen Each side of a double-sided DVD has a different format (standard or widescreen). In widescreen format, black bands appear at the top and bottom of the screen. To view the standard format, turn the disk over and play the other side. -
Page 14: Hard Disk Drive Problems
HP notebook display. HP notebook TFT displays meet or exceed all HP standards for cosmetic quality of TFT displays. HP does not warrant that the displays will be free of cosmetic imperfections. TFT displays can have a small number of cosmetic imperfections and still conform to HP’s cosmetic quality specifications,... -
Page 15: Heat Problems
Heat Problems Keep in mind that your notebook normally gets warm during routine operation. Charging the battery and running games and other programs that drive CPU usage toward 100% can further increase the notebook’s temperature. If the notebook gets unusually warm Provide adequate ventilation around the notebook. -
Page 16: Lan Problems
LAN Problems If the built-in network adapter doesn’t connect to the LAN Check all cables and connections. Try connecting at a different network station, if available. If the green light next to the LAN port does not light, the LAN cable may not be connected to the network or the network may be down. -
Page 17: Memory Problems
Not all third-party memory cards have been tested for use with your notebook. Please check the HP Notebook web site (www.hp.com/notebooks) for a list of approved and tested memory cards. Test the notebook’s memory with the e-DiagTools diagnostics—see “Using the e-Diagtools Diagnostic Tests”... - Page 18 Contact your Internet Service Provider (ISP) to see whether service is temporarily unavailable, and to make sure your settings are correct. Restart your notebook and attempt another connection. Download the latest modem driver from the technical support area of the HP notebook web site www.hp.com/notebooks. Run the modem diagnostics: 1.
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Page 19: One-Touch Button Problems
If the modem isn’t detected Check the modem setup: click Start, Control Panel, Printers and Other Hardware, Phone and Modem Options. Click Start, Control Panel, Performance and Maintenance, System. On the Hardware tab, open the Device Manager. If the modem is disabled, try to enable it. If it has a conflict, try disabling another device. -
Page 20: Parallel And Usb Problems
Contact the vendor of the peripheral device and check the HP Notebook web site (www.hp.com/notebooks) for the latest versions of the USB drivers and the driver for the device. Check the port settings in Control Panel: click Start, Control Panel, Performance and Maintenance, System. -
Page 21: Pc Card (Pcmcia) Problems
Check the HP Business Support web site (www.hp.com/go/bizsupport) for information about installing certain PC cards. Make sure your notebook supports the PC card: check the HP Notebook web site (www.hp.com/notebooks) for a list of approved and tested PC cards. Try the card in another computer to see whether the card functions properly. -
Page 22: Performance Problems
Performance Problems For best performance with Windows XP, the notebook should have at least 128 MB of SDRAM. If the notebook pauses or runs sluggishly This may be normal Windows behavior. Certain background operations (such as a virus-scanning program) can affect can affect response time. Some file browsers respond slowly while processing graphics or waiting for broken network connections to time out. -
Page 23: Printing Problems
Use the BIOS configuration utility to make sure I/O Performance is set to Max Battery Life—see “Using the BIOS Configuration Utility” on page 26. The battery gauge may need to be calibrated. Restart the notebook, press F6 when the HP logo appears, and follow the instructions that appear onscreen. This process calibrates the battery, and requires four to five hours to complete. -
Page 24: Startup Problems
Startup Problems If the notebook doesn’t respond when you turn it on Don’t use the touch pad while the notebook is starting up or resuming from standby or hibernation. Connect the AC adapter. Reset the notebook by using a pin or straightened paper clip to press the system-off switch on the bottom of the notebook. -
Page 25: Using The E-Diagtools Diagnostic Tests
12. Optional: To save the Support Ticket to a floppy disk, press F7, then Alt+C. 13. Exit. Press F3 and then any key to exit and reboot. 14. Optional: Open the Support Ticket. In Windows, click Start, All Programs, HP e-DiagTools, e-DiagTools for Windows. -
Page 26: Using The Bios Configuration Utility
1. Restart the notebook: click Start, Turn Off Computer, Restart. 2. When the HP logo appears, press F2 to enter the BIOS configuration utility. 3. The pointing devices are not active in the BIOS configuration utility, so you will need to use the keyboard to navigate: Press the left and right arrow keys to move among menus. - Page 27 Startup Menu Setting Description Date and Time Sets the date using mm/dd/yyyy format and the time using 24- hour format. Value set takes effect immediately. Boot Device Shows the order of boot devices, with “+” indicating a device category. Move the entries to change the order. If the notebook has more than one device in a category, you can select the one scanned.
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Page 29: Reinstalling And Updating Software
On your notebook’s hard drive under C:\hp\drivers. On the Recovery CDs under \hp\drivers. On the HP Business Support web site (www.hp.com/go/bizsupport). This web site contains the latest updates of software drivers for different operating systems. Recovering the Factory Software Installation You can use the Recovery CDs to reinstall the original factory software on your notebook’s hard disk. -
Page 30: Updating The Notebook Bios
Installation utilities and instructions are provided with the updates. Updating the Windows Drivers From time to time, HP releases updated versions of the drivers for your notebook. These updates are intended to fix any problems that could be encountered in the drivers, and to keep your notebook running smoothly. -
Page 31: Removing And Replacing Parts
Removing and Replacing Parts This chapter shows how to remove and replace notebook components. Caution Always provide proper grounding when performing repairs. Without proper grounding, an electrostatic discharge can damage the notebook and its components. Notes To reassemble a component, perform the removal procedure in reverse order. Any special notes required for reassembly are included at the end of each section. -
Page 32: Removing The Battery
Removing the Battery Table 1. Battery Replacement Part Numbers Description Battery, LiIon 8-Cell Required Equipment None. Removal Procedure Slide the battery’s release latch, then pull the battery out of its compartment. Reassembly Notes Insert the battery into the battery compartment, then press it in until it clicks into place. Removing and Replacing Parts Part Number F3410-60911... -
Page 33: Removing The Hard Disk Drive
Removing the Hard Disk Drive Table 2. Hard Disk Drive Replacement Part Numbers Description Drive, hard disk (20 MB, 9.5 mm, IBM [diablo] ATA100) Drive, hard disk (20 MB, 9.5 mm, Toshiba ATA100) Tray, hard disk drive Required Equipment #0 Phillips screwdriver. Removal Procedure 1. -
Page 34: Figure 9. Removing The Hard Disk Tray
Screws, M2.5x4mm (2) Reassembly Notes Insert the connector end of the drive through the opening in the carrier, then lower the drive into place. Carefully slide the new drive into the hard drive compartment. Press firmly to make sure its connector seats properly. -
Page 35: Removing An Sdram Module
(One of these slots contains a module installed at the factory). You can use these slots to expand your unit’s RAM. Use HP PC133 SDRAM modules only, or your notebook will not boot up. -
Page 36: Figure 10. Removing An Sdram Module
Figure 10. Removing an SDRAM Module Reassembly Notes Carefully press the SDRAM module into the connector at an angle of about 30°, until it is fully inserted. Then press down on both sides of the module until the latches snap closed. Removing and Replacing Parts Figure 11. -
Page 37: Removing The Keyboard Cover
Removing the Keyboard Cover Table 4. Keyboard Cover Replacement Part Numbers Description Cover, keyboard Required Equipment #0 Phillips screwdriver. Small flat-blade screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Use the flat-blade screwdriver to carefully pry up the right end of the keyboard cover, just above the Delete key, then lift the cover off of the notebook. -
Page 38: Removing The Keyboard
Removing the Keyboard Table 5. Keyboard Replacement Part Numbers Description Keyboard, US English Required Equipment #0 Phillips screwdriver. Small flat-head screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove the keyboard cover (see page 37). 3. - Page 39 5. Disconnect the ribbon cable from the motherboard. Warning Do not touch the metal surfaces inside the notebook until they have cooled off. They could be very hot if the notebook was running recently. Reassembly Notes Lay the keyboard face down on the top case, forward of its normal position, and reconnect the ribbon cable.
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Page 40: Removing The Optical Drive (Dvd, Dvd/Cd-Rw)
Removing the Optical Drive (DVD, DVD/CD-RW) Table 6. Optical Drive Replacement Part Numbers Description Drive assembly, DVD Drive assembly, DVD/CD-RW Required Equipment #0 Phillips screwdriver. Small flat-head screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. -
Page 41: Figure 14. Removing The Optical Drive
Screw, M2×4mm Screw, M2.5×4mm Figure 14. Removing the Optical Drive Reassembly Notes Press the optical drive firmly into its compartment to ensure the connector seats properly. ze1000 Series Troubleshooting and Self-Repair Guide Removing and Replacing Parts... -
Page 42: Replacing Small Parts And Accessories
Replacing Small Parts and Accessories The following small parts are user-replaceable. Part Part Numbers Cover, SDRAM F3410-60922 Feet, rubber F3410-60915 (kit) Cover, hinge caps F3410-60921 (kit) Part AC adapter, Ultraslim (60 W, 19 V output) Power cord, replacement (US #ABA, 2w) Removing and Replacing Parts Table 7. -
Page 43: Reference Information
The statement can be a fax copy of the document. The fact that the notebook is in the hands of an HP representative on behalf of the customer is not evidence of ownership. In addition, HP will not remove the password of a notebook for any non-owner, even if it is requested by law enforcement agencies. - Page 44 4. Displays with cosmetic imperfections that do not conform to the above conditions and tests will not normally be considered for display replacement. The HP-responsible person working with the customer should identify work-arounds that are reasonable and appropriate for that customer.