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Related Manuals for HP Pavilion ze1200 Series
Summary of Contents for HP Pavilion ze1200 Series
- Page 1 SDYLOLRQ QRWHERRN ]H DQG [I VHULHV WURXEOHVKRRWLQJ DQG VHOIUHSDLU JXLGH...
- Page 2 Thank you for purchasing this Factory Service Manual CD/DVD from servicemanuals4u.com. Please check out our eBay auctions for more great deals on Factory Service Manuals: servicemanuals4u...
- Page 3 Notice This manual and any examples contained herein are provided “as is” and are subject to change without notice. Hewlett-Packard Company makes no warranty of any kind with regard to this manual, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
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Page 4: Technology Codes
Technology Codes HP does not change the name of a product every time the product’s technology changes. While this helps ensure continuing market momentum for HP products, it complicates technology deployment and support processes. To help solve this problem, HP has added a technology code to the serial number of each of its products. -
Page 5: Table Of Contents
Contents Technology Codes........................... iii Product Information ......................7 Notebook Features ........................... 7 Operating the Notebook ......................... 10 Turning the Notebook On and Off ..................10 Resetting the Notebook ......................11 Changing the Boot Device ...................... 11 Hardware Specifications ........................ 12 Technology Code JB ....................... - Page 6 Figures Figure 1. Front View ..........................7 Figure 2. Back View ..........................8 Figure 3. Bottom View..........................8 Figure 4. Main Status Lights ........................9 Figure 5. Keyboard Status Lights......................9 Figure 11. Pressing the System-Off Switch ..................11 Figure 12. Removing the Battery ......................36 Figure 13.
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Page 8: Product Information
Product Information This section introduces the notebook and its components, and briefly describes its basic operation. Notebook Features 75-watt AC Adapter Caution Use only the HP AC adapter included with your notebook, or another approved HP adapter. Using any other AC adapter can damage the adapter, and may void your warranty. The pre-installed electronic online manual on your notebook may refer to the use of a 60-watt AC adapter designed for an earlier released product. -
Page 9: Figure 2. Back View
Figure 2. Back View 11. Kensington lock slot (security connector). 16. Parallel port (colored burgundy). 12. AC adapter jack. 17. Modem port. 13. IEEE 1394 connector (selected models). 18. LAN port and indicators (selected models). 14. USB ports (2). 19. External microphone jack (colored pink) and headphone jack (colored lime green). -
Page 10: Figure 4. Main Status Lights
Figure 4. Main Status Lights 1. Power mode (left status light). • Steady blue: the notebook is on (even if the display is off). • Flashing blue: the notebook is on standby. • Off: the notebook is off or in hibernation. 2. -
Page 11: Operating The Notebook
Operating the Notebook Note This manual describes the notebook in its original factory configuration, with all settings at their default values. Turning the Notebook On and Off Power mode To enter this mode To turn on again Press the power button. Power mode status light is blue. -
Page 12: Resetting The Notebook
Resetting the Notebook If Windows or the notebook stops responding, and you cannot turn the notebook off, try the following in the order listed. Press the power button to restart. • If possible, restart or turn off the notebook from within Windows: click Start, Turn Off Computer, Restart (or Turn Off). -
Page 13: Hardware Specifications
Hardware Specifications The specifications shown below are subject to change. For the latest specifications, see the HP Notebook Web site (www.hp.com/notebooks). Technology Code JB Physical Attributes 14.1 in models: 320 x 265 x 34 mm; 6.2 lbs (2.8 kg) minimum. 15.0 in models: 330 x 269 x 35 mm;... -
Page 14: Troubleshooting And Diagnostics
Troubleshooting and Diagnostics This section contains solutions to several types of problems you may encounter when using the notebook. Try the solutions one at a time, in the order in which they are presented. You can also find technical tips and software updates for the notebook at the HP Business Support Web site (www.hp.com/go/bizsupport). -
Page 15: Cd And Dvd Problems
CD and DVD Problems If you can’t boot from a CD in the DVD/CD-RW drive • Make sure the CD is bootable, such as the Recovery CDs. • Make sure the DVD/CD-RW drive is selected as the boot device—see “Changing the Boot Device”... -
Page 16: Display Problems
If a DVD movie doesn’t fill the screen • Each side of a double-sided DVD has a different format (standard or widescreen). In widescreen format, black bands appear at the top and bottom of the screen. To view the standard format, flip the disk over and play the other side. -
Page 17: Floppy Disk Drive Problems
If one or more display pixels look bad TFT display manufacturing is a highly precise but imperfect technology, and manufacturers cannot produce displays that are cosmetically perfect. Most, if not all, TFT displays exhibit some level of cosmetic imperfection. These cosmetic imperfections may be visible under varying display conditions, and can appear as bright, dim, or dark spots. -
Page 18: Heat Problems
If the hard drive’s reported capacity is less than its actual size • The hard disk drive is preconfigured to allocate some space to diagnostic software, which is used for support and service of your notebook. This part of the hard drive is unavailable for other uses, and so is not included in the capacity of the hard drive as reported by Windows (My Computer, Properties). -
Page 19: Lan Problems
If a special feature on a USB mouse doesn’t work • Make sure you installed any drivers included with the mouse. • Restart the notebook, so that it will detect the mouse. LAN Problems If the built-in network adapter doesn’t connect to the LAN •... -
Page 20: Memory Problems
Memory Problems If a message says you are out of memory • Make sure drive C is not running low on free space. • Use the memory troubleshooter in Windows Help and Support. • If you are having memory problems while running MS-DOS programs, use the application and software problems troubleshooter in Windows Help and Support. - Page 21 • Many countries impose a blackout period after a modem repeatedly fails to connect to a service provider. The number of failed attempts and the period you must wait before trying again differ from country/region to country/region: check with your telephone company. For example, if you are dialing from Italy and fail to connect to your server or cancel the connection, you must wait one minute before dialing that number again.
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Page 22: One-Touch Button Problems
1. Click Start, Control Panel, Printers and Other Hardware, Phone and Modem Options. 2. Click the Modems tab, and select the modem you want to test. 3. Click Properties, Diagnostics, Query Modem. If the modem isn’t detected • Check the modem setup. In Control Panel, open Phone and Modem Options. •... -
Page 23: Parallel And Usb Problems
Parallel and USB Problems If a USB mouse doesn’t work • Make sure you followed the manufacturer’s installation instructions completely and have installed the mouse properly. If not, repeat the procedure. • Make sure the mouse is securely connected to the USB port. •... -
Page 24: Pc Card (Pcmcia) Problems
PC Card (PCMCIA) Problems If the notebook doesn’t recognize a PC Card • Make sure the card is fully inserted in the bottom slot. • Remove and reinsert the PC Card. • Restart the notebook. • If the card requires an IRQ, make sure one is available. If necessary, set the IRQ to an unused value: click Start, Control Panel, Performance and Maintenance, System. -
Page 25: Power And Battery Problems
• Some file browsers respond slowly while processing graphics or waiting for broken network connections to time out. • If the notebook’s hard disk drive runs frequently (as indicated by the hard drive light on the front of the notebook) while the notebook appears to be paused or running slowly, Windows is likely spending excess time writing to its swap file on the notebook’s hard disk. -
Page 26: Printing Problems
If the Time Remaining for the battery seems incorrect • The Time Remaining is an estimate based on the rate at which the notebook is using power at that instant. So, if you check the Time Remaining while the notebook is using a good deal of power (such as when reading from a CD or DVD), the value will likely show less time remaining than you really have, since you will probably later switch to tasks that require less power. -
Page 27: Standby And Resume Problems
• Don’t use the touch pad while the notebook is starting up or resuming from standby or hibernation. • If the notebook still doesn’t respond, remove the battery and AC adapter, and remove any PC Card. Then reset the notebook using the reset switch on the bottom of the notebook, replace the battery and plug in the AC adapter, and turn on the notebook by pressing the power button. -
Page 28: Using The E-Diagtools Diagnostic Tests
Using the e-DiagTools Diagnostic Tests The e-DiagTools hardware diagnostic program included with your notebook provides two levels of testing: automated testing using its basic hardware test, and advanced testing using individual hardware tests. The tests are designed to run after the system reboots. This ensures that the notebook will be in a predictable state, so the diagnostic program can properly test the hardware components. -
Page 29: Using The Bios Configuration Utility
10. After each run, press F2 to go back to the advanced tests screen, press F4 to view the support ticket, or press F3 to exit. e–DiagTools for Windows can update the version of e–DiagTools on your notebook’s hard disk. In e– DiagTools for Windows, use the e–DiagTools menu. - Page 30 Startup Menu Setting Description Default Date and Time Sets the date using mm/dd/yyyy format and the time using 24- hour format. Value set takes effect immediately. Boot Device Shows the order of boot devices, with “+” indicating a device 1. Hard Disk category.
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Page 32: Reinstalling And Updating Software
Reinstalling and Updating Software You can use the Recovery CDs provided with your notebook to recover its original factory software. The Recovery CDs also provide Windows drivers specific to your notebook that you can use to configure a custom system. You can find drivers in these locations: •... -
Page 33: Updating The Notebook Bios
Updating the Notebook BIOS Hewlett-Packard may provide updates to the notebook’s BIOS to enhance its capabilities. You can use e-DiagTools for Windows to download and install BIOS updates in your notebook. Caution Because a BIOS update replaces the previous version, you must follow these instructions exactly, or you risk damaging your notebook. -
Page 34: Removing And Replacing Parts
Removing and Replacing Parts This chapter shows how to remove and replace notebook components. Caution Always provide proper grounding when performing repairs. Without proper grounding, an electrostatic discharge can damage the notebook and its components. Notes To reassemble a component, perform the removal procedure in reverse order. Any special notes required for reassembly are included at the end of each section. -
Page 35: Removing The Battery
Removing the Battery Table 1. Battery Replacement Part Numbers Description Part Number Exchange Part Number Battery, LiIon 8-Cell F5398-60911 Required Equipment • None. Removal Procedure • Slide the battery’s release latch, then pull the battery out of its compartment. Figure 7. Removing the Battery Reassembly Notes •... -
Page 36: Removing The Hard Disk Drive
Removing the Hard Disk Drive Table 2. Hard Disk Drive Replacement Part Numbers Description Part Number Exchange Part Number HDD-20GB 9.5mm, IBM ATA100 FDB 0950-4318 F3257-69501 HDD-20GM 9.5mm, TOSH ATA100 FDB 0950-4287 F3476-69002 HDD-30.0GB 9.5mm, IBM ATA100 FDB (Cascade) 0950-4319 F3414-69500 HDD-30BG 9.5mm, TITAN Toshiba ATA100 (TITAN) 0950-4360... -
Page 37: Figure 12. Removing The Battery
Screws, M2.5x4mm (2) Screws, M2.5x4mm (2) Figure 9. Removing the Hard Disk Tray Reassembly Notes • Insert the connector end of the drive through the opening in the carrier, then lower the drive into place. • Carefully slide the new drive into the hard drive compartment. Press firmly to make sure its connector seats properly. -
Page 38: Removing An Sdram Module
Removing an SDRAM Module The notebook has no SDRAM built into its motherboard, but has two slots for removable SDRAM modules in a compartment on the bottom of the unit. (One of these slots contains a module installed at the factory). You can use these slots to expand your unit’s RAM. Use HP PC133 SDRAM modules only, or your notebook will not boot up. -
Page 39: Figure 14. Removing The Hard Disk Tray
Figure 10. Removing an SDRAM Module Reassembly Notes • Carefully press the SDRAM module into the connector at an angle of about 30°, until it is fully inserted. Then press down on both sides of the module until the latches snap closed. Figure 11. -
Page 40: Replacing Small Parts And Accessories
Replacing Small Parts and Accessories The following small parts are user-replaceable. Table 4. Replacing Small Parts Part Part Numbers Replacement Procedure Cover, SDRAM F5398-60912 On the bottom of the notebook, loosen the screw holding the RAM cover (the cover retains the screw), and remove the cover. Feet, rubber F3410-60915 (kit) Insert a small flat-blade screwdriver under the foot and pry it loose. -
Page 42: Reference Information
Reference Information This section includes information on HP’s password removal policy, and on notebook display quality. Password Removal Policy If the user forgets the system password, the user calls HP Customer Care to determine the proper password removal procedure. The user must provide proof of ownership, and the notebook must be operated during the procedure. - Page 43 Here are some guidelines for determining what action to take on customers’ complaints of cosmetic imperfections in their TFT displays: 1. View the notebook under the customer’s normal operating conditions. This means that if the customer uses the notebook predominately in DOS, in Windows, or in some other application or combination of applications, you should make the determination under those same applications.