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Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
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Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
Identifying wireless and network status icons ... 13 Using the wireless controls ... 14 Using the wireless key ... 14 Using HP Wireless Assistant ... 15 Using operating system controls ... 15 Using a WLAN ... 15 Setting up a WLAN ... 16 Protecting your WLAN ...
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Adjusting the volume ... 31 Using the media activity keys ... 31 Multimedia software ... 33 Using HP MediaSmart software ... 33 Using other preinstalled multimedia software ... 33 Installing multimedia software from a disc ... 33 Audio ... 34 Connecting external audio devices ...
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Selecting a different power plan ... 40 Customizing power plans ... 40 Setting password protection on wakeup ... 40 Using external AC power ... 41 Connecting the AC adapter ... 41 Using battery power ... 43 Finding battery information in Help and Support ... 43 Using Battery Check ...
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Changing DVD region settings ... 56 Observing the copyright warning ... 56 Copying a CD or DVD ... 57 Creating (burning) a CD or DVD ... 57 Removing a CD, DVD, or BD ... 58 Using external drives ... 60 Improving hard drive performance ...
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A DVD or BD playing in Windows Media Player produces no sound or display ... 91 A device driver must be reinstalled ... 91 Obtaining the latest HP device drivers ... 92 Obtaining the latest Windows device drivers ... 92 Appendix A Setup Utility (BIOS) ...
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Appendix C Backup and recovery ... 101 Creating recovery discs ... 102 Backing up your information ... 103 Using Windows Backup and Restore ... 103 Using system restore points ... 104 Performing a recovery ... 105 Recovering from the recovery discs ... 105 Recovering from the dedicated recovery partition (select models only) ...
Features Identifying hardware To see a list of hardware installed on the computer: Select Start > Control Panel > System and Security. In the System area, click Device Manager. Use Device Manager to add hardware or modify device configurations. NOTE: Windows®...
Components Top components TouchPad Component TouchPad To view or change the pointing device preferences: Select Start > Devices and Printers. Right-click the device representing the computer. Select Mouse settings. Chapter 1 Features Function Moves the pointer and selects or activates items on the screen.
TouchPad buttons Item To view or change pointing device preferences: Select Start > Devices and Printers. Right-click the device representing your computer. Select Mouse settings. Description TouchPad On/Off button Left TouchPad button Right TouchPad button Function Turns the TouchPad on and off. Press and hold the button for two seconds to turn the TouchPad on and off.
Lights Item Description Caps Lock light Power light Volume Mute light Wireless light TouchPad light Fingerprint Reader light Chapter 1 Features Function On—The Caps Lock is on. ● On—The computer is on. ● Flashing—The computer is in Sleep. ● Off—The computer is off or in Hibernation. Amber—The computer sound is off.
Buttons and Fingerprint Reader (select models only) Item Description Power button Fingerprint Reader (select models only) This table describes the factory settings. For information about changing the factory settings, see Help and Support. Function Press the Power button to: ● Turn on the computer.
Keys Item Description Windows Logo key Windows Applications key Integrated numeric keypad Function keys Front components Description Speakers Chapter 1 Features Function Press the esc and keys at the same time to display system information. Press the key at the same time as a function key or the to execute frequently used system functions.
Right-side components Item Description Power light Hard Disk Drive light USB ports (2) Optical Drive light Optical drive AC Adapter light Power connector Security Cable slot Left-side components Function ● On—The computer is on. ● Flashing—The computer is in Sleep. ●...
Item Description Vents (2) External Monitor port RJ-45 (network) jack HDMI port eSATA/USB port (select models only) USB port Audio-in (microphone) jack Audio-out (headphone) jack SD card reader Bottom components Chapter 1 Features Function Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.
Item Description Battery bay Battery Release latch Vents (7) Primary Hard Drive bay Integrated subwoofer Display components Item Description Internal microphones (2) Webcam light Webcam Function Holds the battery. Releases the battery from the battery bay. Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.
Wireless antennas (select models only) On select computer models, at least two antennas (1, 2) send and receive signals from one or more wireless devices. These antennas are not visible from the outside of the computer. NOTE: For optimal transmission, keep the areas immediately around the antennas free from obstructions.
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Item Description Power cord* AC adapter Battery* * Batteries and power cords vary in appearance by region and country. Function Connects an AC adapter to an AC outlet. Converts AC power to DC power. Provides power when the computer is not connected to an external power source.
Card Identifier) of the SIM. This label is located inside the battery bay. ● HP Mobile Broadband Module serial number label (select models only)—Provides the serial number of the HP Mobile Broadband Module. This label is located inside the battery bay. Chapter 1 Features Description...
Wireless, local area network, and modem Using wireless devices Wireless technology transfers data across radio waves instead of wires. The computer might be equipped with one or more of the following wireless devices: ● Wireless local area network (WLAN) device—Connects the computer to wireless local area networks (commonly referred to as Wi-Fi networks, wireless LANs, or WLANs) in corporate offices, your home, and public places such as airports, restaurants, coffee shops, hotels, and universities.
Because the wireless devices are enabled at the factory, use the wireless key to turn on or turn off the wireless devices simultaneously. Individual wireless devices are controlled through HP Wireless Assistant. Chapter 2 Wireless, local area network, and modem...
Using HP Wireless Assistant A wireless device is turned on or off using HP Wireless Assistant. If a wireless device is disabled by Setup Utility, it must be re-enabled by Setup Utility before it can be turned on or off using Wireless Assistant.
NOTE: The terms wireless router and wireless access point are often used interchangeably. ● A large-scale WLAN, such as a corporate or public WLAN, typically uses wireless access points that accommodate a large number of computers and accessories and can separate critical network functions.
network, other WLAN devices can pick up unprotected signals and either connect to your network (uninvited) or capture information being sent across it. To protect the WLAN: ● Use a wireless transmitter with built-in security Many wireless base stations, gateways, or routers provide built-in security features such as wireless security protocols and firewalls.
NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation, router manufacturer, and interference from other electronic devices or structural barriers such as walls and floors. More information about using a WLAN is available through: ● Your ISP and the user guides included with the wireless router and other WLAN equipment ●...
Bluetooth software Help. Bluetooth and Internet Connection Sharing (ICS) HP does not recommend setting up a host, Bluetooth computer and using it as a gateway through which other computers connect to the Internet. When two or more computers are connected using Bluetooth, and Internet Connection Sharing (ICS) is enabled on one of the computers, the other computers cannot connect to the Internet using the Bluetooth network.
Connecting to a local area network Connecting to a local area network (LAN) requires an 8-pin, RJ-45 network cable (purchased separately). If the network cable contains noise suppression circuitry (1), which prevents interference from TV and radio reception, orient the circuitry end of the cable (2) toward the computer. WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not connect a modem or telephone cable to the RJ-45 (network) jack.
Pointing devices and keyboard Using pointing devices Setting pointing device preferences Use Mouse Properties in Windows to customize settings for pointing devices, such as button configuration, click speed, and pointer options. To access Mouse Properties: Select Start > Devices and Printers. Right-click the device representing the computer.
Component TouchPad off indicator TouchPad zone Left TouchPad button Right TouchPad button Turning the TouchPad on and off The TouchPad is turned on at the factory. When the TouchPad zone is active, the light is off. To turn the TouchPad on and off, quickly double-tap the TouchPad off indicator. Using TouchPad gestures The TouchPad supports a variety of TouchPad gestures.
Pinching Pinching allows you to zoom in or out on items such as PDFs, images, and photos. To pinch: ● Zoom in by holding two fingers together on the TouchPad, and then pull the fingers apart to increase an object's size. ●...
Connecting an external mouse Connect an external USB mouse to the computer using one of the USB ports on the computer. A USB mouse also connects to the computer by using optional docking device ports or an optional expansion product. Chapter 3 Pointing devices and keyboard...
Using the action keys Action keys are customized actions that are assigned to specific keys at the top of the keyboard. To use an action key, press and hold this key to activate the assigned function. NOTE: The action key feature is enabled at the factory. You can disable this feature in Setup Utility. If this feature is disabled in Setup Utility, you will need to press fn and an action key to activate the assigned function.
Icon Description Turns the wireless feature on or off. NOTE: This key does not establish a wireless connection. To establish a wireless connection, a wireless network must be set up. prt sc Takes a snapshot or picture of the computer screen and copies it to the clipboard. Using the hotkeys Hotkeys are combinations of the Press...
Using the keypads The computer has an integrated numeric keypad and also supports an optional numeric keypad or an optional external keyboard that includes a numeric keypad. Item Description num lk Integrated numeric keypad Using an integrated numeric keypad Keys on the integrated numeric keypad function differently according to whether num lock is on or off. Num lock is turned off at the factory.
Cleaning the TouchPad and keyboard Dirt and grease on the TouchPad cause the pointer to jump around on the screen. To avoid this, clean the TouchPad with a damp cloth, and wash your hands frequently when using the computer. WARNING! To reduce the risk of electric shock or damage to internal components, do not use a vacuum cleaner attachment to clean the keyboard.
Multimedia Multimedia features The computer includes multimedia features that allow you to listen to music, watch movies, and view pictures. The computer might include the following multimedia components: ● Optical drive for playing audio and video discs ● Integrated speakers for listening to music ●...
Identifying your multimedia components Item Description Internal digital dual array microphones (2) Webcam light Webcam Volume Down key Volume Up key Volume Mute key Speakers (2) Audio-out (headphone) jack Audio-in (microphone) jack Chapter 4 Multimedia Function Record sound. Illuminates when video software accesses the webcam. Records video, and captures still photographs.
Adjusting the volume Adjust the volume using the computer volume keys. ● To decrease volume, press the ● To increase volume, press the ● To mute or restore volume, press the NOTE: Volume is controlled through the Windows operating system and some programs. Using the media activity keys The media activity keys control the play of an audio CD or a DVD or BD that is inserted into an external optical drive (purchased separately).
Preinstalled multimedia software allows you to play music, watch movies, and view pictures. Using HP MediaSmart software HP MediaSmart turns the computer into a mobile entertainment center. Enjoy music and DVD and BD movies, view Internet and live TV, and manage and edit your photo collections.
Audio The computer has a variety of audio features that allow you to: ● Play music using the computer speakers and/or connected external speakers. ● Record sound using the internal microphone or a connected external microphone. ● Download music from the Internet. ●...
Save the file to the desktop. Open Windows Media Player or MediaSmart, and play back the sound. To confirm or change the audio settings on the computer, select Start >Control Panel >Hardware and Sound >Sound. Video The computer has a variety of video features that allow you to: ●...
The computer supports one HDMI device connected to the HDMI port, while simultaneously supporting an image on the computer display or any other supported external display. NOTE: To transmit video signals through the HDMI port, you need an HDMI cable (purchased separately), available from most electronic retailers.
Click the HP MediaSmart icon on the desktop. Select the Video icon on the MediaSmart SmartMenu. Click Webcam. For more information on using HP MediaSmart, click Start > Help and Support, and type MediaSmart in the Search box. For optimum webcam performance: ●...
Power management Setting power options Using power-saving states The computer has two power-saving states enabled at the factory: Sleep and Hibernation. When Sleep is initiated, the power lights blink and the screen clears. Your work is saved to memory, letting you exit Sleep faster than exiting Hibernation. If the computer is in the Sleep state for an extended period or if the battery reaches a critical battery level while in the Sleep state, the computer initiates Hibernation.
When the computer exits Sleep, the Power light illuminates, and you return to the screen where you entered Sleep. NOTE: If a password is required when exiting Sleep, enter your Windows password at the prompt. Initiating and exiting Hibernation Hibernation initiates after 1,080 minutes (18 hours) of inactivity when running on both battery power and external power, or when the battery reaches a critical battery level.
Viewing the current power plan To view to current power plan: ● Click the Battery Meter icon in the notification area at the far right of the task bar. – or – ● Select Start >Control Panel >System and Security >Power Options. Selecting a different power plan To select a different power plan: ●...
WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP. WARNING! Do not charge the computer battery while on board an aircraft.
WARNING! To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. Computer battery life varies, depending on power management settings, programs running on the computer, display brightness, external devices connected to the computer, and other factors.
Displaying the remaining battery charge To display the remaining battery charge, move the pointer over the battery meter icon in the notification area. Inserting or removing the battery CAUTION: Removing a battery that is the sole power source causes loss of information. To prevent loss of information, initiate Hibernation or shut down the computer through Windows before removing the battery.
Charging a battery WARNING! Do not charge the computer battery while on board aircraft. The battery charges whenever the computer is plugged into external power through an AC adapter, an optional power adapter, an optional expansion product, or an optional docking device. The battery charges whether the computer is off or in use, but it charges faster when the computer is off.
● Remove the battery from the computer when it is not being used or charged. ● Store the battery in a cool, dry location. Managing low battery levels The information in this section describes the alerts and system responses set at the factory. Some low- battery alerts and system responses can be changed using Power Options in Windows Control Panel.
Calibrating a battery Calibrate the battery when: ● The battery charge displays seem inaccurate. ● You observe a significant change in battery run time. A heavily used battery should only be calibrated once a month. Do not calibrate a new battery. To calibrate the battery: Fully charge the battery.
The computer must remain on while the battery is being discharged. The battery discharges whether or not you are using the computer, but the battery discharges faster while you are using ● If you plan to leave the computer unattended during the discharge, save your information before beginning the discharge procedure.
Battery Check notifies you to replace the battery when an internal cell is not charging properly, or when the battery storage capacity has reached a weak condition. A message refers you to the HP website for more information about ordering a replacement battery. If the battery is covered by an HP warranty, instructions include a warranty ID.
Switching between graphics modes (select models only) The computer is equipped with switchable graphics and has two modes for processing graphics. When switching from AC power to battery power, the computer switches from High-performance mode to Power-saving mode to conserve battery life. Similarly, when switching from battery power to AC power, the computer switches back to the High-performance mode.
Connecting an external hardware device that does not connect to a USB port. ● Disconnecting from external power for an extended period. Although the computer can be shut down with the Power button, HP recommends using the Windows shut down command. To shut down the computer: Save your work, and close all open programs.
Drives Handling drives Drives are fragile computer components that must be handled with care. Adhere to the following cautions before handling drives: CAUTION: To reduce the risk of damage to the computer, damage to a drive, or loss of information: Before moving a computer that is connected to an external hard drive, initiate Sleep and allow the screen to clear, or properly disconnect the external hard drive.
Optical drive The computer includes an optical drive that expands the functionality of the computer. The optical drive allows you to read data discs, play music, and watch movies. If the computer includes a Blu-ray Disc (BD) ROM Drive, then high-definition video can also be watched. Identifying the installed optical drive To identify an optical drive: Select Start >...
Selecting the right disc (CDs, DVDs, and BDs) CDs, used to store digital data, are also used for commercial audio recordings and are convenient for your personal storage needs. DVDs and BDs are used primarily for movies, software, and data backup purposes.
BD is a high-density optical disc format for the storage of digital information, including high-definition video. A single-layer Blu-ray disc stores 25 GB, over five times the storage capacity of a single-layer 4.7 GB DVD. A dual-layer Blu-ray Disc stores 50 GB, almost six times the storage capacity of an 8.5 GB dual-layer DVD.
Confirm that the Use AutoPlay for all media and devices check box is selected. Click Choose a default, and then select one of the available options for each media type listed. NOTE: Choose HP MediaSmart to play DVDs. Click Save. For more information about AutoPlay, see Help and Support.
CAUTION: To prevent loss of information or damage to a disc: Before writing to a disc, connect the computer to a reliable external power source. Do not write to a disc while the computer is running on battery power. Before writing to a disc, close all open programs except the disc software you are using. Do not copy directly from a source disc to a destination disc or from a network drive to a destination disc.
● DVD players used in home systems do not support all DVD formats. For a list of supported formats, see the user guide that came with the DVD player. ● An MP3 file uses less space than other music file formats, and the process for creating an MP3 disc is the same as the process for creating a data file.
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NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it. Close the disc tray, and then place the disc in a protective case. Optical drive...
Using external drives Removable external drives expand storing options and information access. A USB mouse can be connected to the system using the ports on an optional docking device or optional expansion product. USB drives include: ● 1.44-megabyte diskette drive ●...
HP recommends defragmenting the hard drive at least once a month. Set Disk Defragmenter to run on a monthly schedule, but the computer can be defragmented manually at any time.
Replacing a drive in the primary hard drive bay CAUTION: To prevent information loss or an unresponsive system: Shut down the computer before removing the hard drive from the hard drive bay. Do not remove the hard drive while the computer is on or in Sleep or Hibernation. If you are not sure whether the computer is off or in Hibernation, turn on the computer by pressing the Power button, and then shut down the computer through the operating system.
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Disconnect the hard drive by sliding it to the left (2), and then remove the hard drive (3) from the computer. To install the primary hard drive: Insert the hard drive into the hard drive bay (1). Connect the hard drive by sliding it to the right (2) Insert the four hard drive screws (3).
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Tighten the hard drive cover screws (3). Replace the battery. Turn over the computer. Connect external devices to the computer. Connect the computer to AC power. Turn on the computer. Chapter 6 Drives...
Replacing a drive in the secondary hard drive bay CAUTION: To prevent information loss or an unresponsive system: Shut down the computer before removing the hard drive from the hard drive bay. Do not remove the hard drive while the computer is on or in Sleep or Hibernation. If you are not sure whether the computer is off or in Hibernation, turn on the computer by pressing the Power button, and then shut down the computer through the operating system.
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Disconnect the hard drive by sliding it to the left (2), and then remove the hard drive (3) from the computer. To install the secondary hard drive: Insert the hard drive into the hard drive bay (1). Connect the hard drive by sliding it to the right (2) Insert the four hard drive screws (3).
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Align the tabs on the hard drive cover with the notches on the computer (1). Close the cover (2). Tighten the hard drive cover screws (3). Replace the battery. Turn over the computer Connect external devices to the computer. Connect the computer to AC power. Turn on the computer.
External devices Using a USB device A USB port connects an optional external device, such as a USB keyboard, mouse, drive, printer, scanner, or hub, to the computer or to an optional expansion product. Some USB devices might require additional support software, which is usually included with the device. For more information about device-specific software, see the manufacturer's instructions.
To remove a USB device: Click the Safely Remove Hardware and Eject Media icon in the notification area at the far right of the taskbar. To display the Safely Remove Hardware and Eject Media icon, click the Show hidden icons icon, which is the arrow at the left of the notification area.
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CAUTION: To prevent damage to an eSATA connector, do not pull on the cable to remove the eSATA device. To remove an eSATA device: Click the Safely Remove Hardware and Eject Media icon in the notification area at the far right of the taskbar.
External media cards Using Digital Media Slot cards Optional digital cards provide secure data storage and convenient data sharing. These cards are used with digital media-equipped cameras and PDAs, as well as with other computers. The Digital Media Slot supports the following digital card formats: ●...
Insert the card into the Digital Media Slot, and then push in on the card until it is firmly seated. A sounds alerts you when a device is detected, and a menu of options appears. Removing a digital card CAUTION: To prevent loss of data or an unresponsive system, adhere to the instructions in “Removing a digital card.”...
Memory modules The computer has one memory module compartment, which is located on the bottom of the computer. The memory capacity of the computer is upgraded by adding a memory module to the vacant expansion memory module slot or by upgrading the existing memory module in the primary memory module slot. WARNING! To reduce the risk of electric shock and damage to the equipment, disconnect the power cord and remove all batteries before installing a memory module.
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Lift the memory module compartment cover (2) away from the computer. If replacing a memory module, remove the existing memory module by: Pulling away the retention clips (1) on each side of the memory module. The memory module tilts up. CAUTION: edges only.
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Insert a new memory module by: CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module, and do not bend the memory module. Aligning the notched edge (1) of the memory module with the tab in the memory module slot. With the memory module at a 45-degree angle from the surface of the memory module compartment, pressing the module (2) into the memory module slot until it is seated.
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Insert and tighten the five memory module compartment screws (3). Replace the battery. Turn over the computer. Connect external devices to the computer. Connect the computer to AC power. Turn on the computer. Chapter 9 Memory modules...
10 Security Protecting the computer Standard security features provided by the Windows operating system and the non-Windows Setup Utility protect your personal settings and data from a variety of risks. Follow the procedures in this guide to use: ● Passwords ●...
Using passwords A password is a group of characters that you choose to secure computer information. Several types of passwords can be set, depending on how you want to control access to your information. Passwords are set in Windows or in the non-Windows Setup Utility preinstalled on the computer. CAUTION: To prevent being locked out of the computer, record each password set.
Setting passwords in Setup Utility Password Administrator password Power-on password For details about passwords, see Administrator password or Power-on password. Administrator password Your administrator password protects the configuration settings and system identification information in Setup Utility. After this password is set, you must enter it each time you access Setup Utility. Your administrator password is not interchangeable with an administrator password set in Windows, nor is it displayed as it is set, entered, changed, or deleted.
Changes go into effect when the computer restarts. Entering an administrator password At the Enter Password prompt, type your administrator password, and then press the three unsuccessful attempts to enter the administrator password, restart the computer and try again. Power-on password Your power-on password prevents unauthorized use of the computer.
Norton Internet Security, an antivirus program, is preinstalled on the computer. The software includes 60 days of free updates. HP recommends protecting the computer against new viruses beyond 60 days by purchasing extended update service. Instructions for using and updating Norton Internet Security software and for purchasing extended update service are provided within the program.
Installing critical security updates CAUTION: Microsoft sends alerts regarding critical updates. To protect the computer from security breaches and computer viruses, install all critical updates from Microsoft as soon as you receive an alert. Updates to the operating system and other software might have become available after the computer was shipped.
Using the Fingerprint Reader (select models only) NOTE: The location of the Fingerprint Reader varies by computer model. Locating the Fingerprint Reader The Fingerprint Reader is a small metallic sensor that is located: ● Near the bottom of the TouchPad ●...
NOTE: If you do not have a Windows password, the Protect Your Windows Account window appears. Create a Windows password at this time, or skip this step by clicking Next. However, setting a Windows password optimizes the security of the computer. The Fingerprint Registration Training window appears.
11 Troubleshooting Cannot connect to a WLAN Before troubleshooting a network connection problem, be sure that device drivers are installed for all wireless devices. NOTE: Wireless networking devices are included with select computer models only. If wireless networking is not listed in the feature list on the side of the original computer package, add wireless networking capability to the computer by purchasing a wireless networking device.
A Windows “Device not Found” error message might appear. Reinstall the driver. Get the latest version of the WLAN device software and drivers for the computer from the HP website at http://www.hp.com. If the WLAN device was purchased separately, consult the manufacturer's website for the latest software.
If provided with new wireless network keys and SSID, and if you have previously connected to that network, follow the steps below to connect to the network: Select Start > Control Panel > Network and Internet > Network and Sharing Center. In the left panel, click Manage wireless networks.
The optical disc tray does not open for removal of a CD, a DVD, or a BD Insert the end of a paper clip into the release access in the front bezel of the drive (1). Press in gently on the paper clip until the disc tray is released, and then pull out the tray until it stops (2).
In the Device Manager window, clicking the arrow next to DVD/CD-ROM drives to expand the list to show all of the installed drives. Right-clicking the optical device listing to perform the following tasks: ● Update the driver software ● Disable ●...
2. Selecting Advanced Settings > Monitor tab. 3. Selecting High Color (16 bit), if this setting is not already selected. 4. Clicking OK. A CD, DVD, or BD does not play automatically Click Start > Default Programs > Change AutoPlay Settings. Confirm that the Use AutoPlay for all media and devices check box is selected.
Use MediaSmart to play a DVD or BD. MediaSmart is installed on the computer, and is also available from the HP website at http://www.hp.com. A device driver must be reinstalled Remove any discs from the optical drive.
Obtaining the latest HP device drivers Open a web browser, go to http://www.hp.com/support, and then select your country or region. Click the option for software and driver downloads, type the computer model number in the search box, and then press the –...
Setup Utility (BIOS) Starting Setup Utility Setup Utility is a ROM-based information and customization utility is used even when the Windows operating system is not working. NOTE: The fingerprint reader (select models only) cannot be used to access Setup Utility. The utility reports information about the computer and provides settings for startup, security, and other preferences.
Using Setup Utility Changing the language of Setup Utility To change the language of Setup Utility: NOTE: If Setup Utility is not running, begin at step 1. If Setup Utility is running, begin at step 2. Open Setup Utility by turning on or restarting the computer. When the Press the ESC key for Startup Menu screen appears, press the –...
NOTE: If Setup Utility is running, begin at step 1. If Setup Utility is not running, begin at step 2. Open Setup Utility by turning on or restarting the computer. When the Press the ESC key for Startup Menu screen appears, press the –...
Setup Utility menus The menu tables provide an overview of Setup Utility options. NOTE: Some of the Setup Utility menu items might not be supported by the computer. Main menu Select System information Security menu Select Administrator password Power-On Password System Configuration menu Select Language Support...
Select Diagnostics menu Select Primary Hard Disk Self Test Secondary Hard Disk Self Test (select models only) Memory Test Function ◦ USB CD/DVD ROM Drive ◦ USB Floppy ◦ Network Adapter Function Run a comprehensive self-test on the hard drive. Run a comprehensive self-test on a secondary hard drive.
Software updates Updated versions of the software provided with the computer might be available on the HP website. Most software and BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information about installing and troubleshooting the software.
Do not insert, remove, connect, or disconnect any device, cable, or cord. To download a BIOS update: Select Start > Help and Support > Maintain > Software Updates to access the page on the HP website that provides software for the computer.
To download and install software other than a BIOS update: Open a browser window, go to http://www.hp.com/support, and then select your country or region. Click the option for software and driver downloads, type the computer model number in the Search box, and then press the –...
To check for the presence of a recovery partitions, select Start > Computer. If the partition is present, an HP recovery drive is listed in the Hard Disk Drives section of the window.
Creating recovery discs HP recommends creating recovery discs so that the system can be restored to its original factory state if you experience serious system failure or instability. Create these discs after setting up the computer for the first time.
Backing up your information As you add new software and data files, back up your system on a regular basis to maintain a reasonably current backup. Back up your system at the following times: ● At regularly scheduled times NOTE: Set reminders to back up your information periodically.
NOTE: The backup process might take over an hour, depending on file size and the speed of the computer. Select Start > All Programs > Maintenance > Backup and Restore. Follow the on-screen instructions. NOTE: Windows includes the User Account Control feature to improve the security of the computer. You might be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings.
Recovery discs are included for computers that do not have a partition. Use these discs to recover the operating system and software. To check for the presence of a recovery partitions, select Start > Computer. If the partition is present, an HP recovery drive is listed in the Hard Disk Drives section of the window.
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To restore the system from the partition: Access Recovery Manager by either: ● Selecting Start > All Programs > Recovery Manager > Recovery Manager. – or – ● Turning on or restarting the computer, and then pressing the key for Startup Menu screen appears. Then, press the recovery screen appears.
Index AC adapter connecting 41 identifying 11 action keys adjusting volume 25 audio CD, DVD, or BD controls 25 decrease screen brightness 25 Help and Support 25 increase screen brightness 25 muting speaker sound 25 switching screen image 25 using 25 volume 31 wireless 26 administrator password...
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46 initiating 39 high-definition devices, connecting 35 hotkeys description 26 using 26 HP MediaSmart, starting 33 HP Mobile Broadband Module serial number label 12 hubs 68 icons Connection Manager 13 network 13, 86 wired network 13...
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service tag 12 SIM 12 wireless certification 12 WLAN 12 LAN Power Saving 96 language support 96 latch, battery release 9 lights caps lock 4 mute 4 power 4 TouchPad 4 volume mute 4 webcam 9 wireless 4 local area network (LAN) cable required 20 connecting cable 20 low battery level 46...
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91 device driver 91 disc play 89, 90 DVD movie play 90 external display 90 HP device drivers 92 optical disc tray 88 optical drive detection 88 Windows drivers 92 turning off the computer 51 unresponsive system 51...