HP OmniBook XT1500 Series Troubleshooting And Self-Repair Manual
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Also See for OmniBook XT1500 Series:
- Reference manual (160 pages) ,
- Service manual (105 pages) ,
- Startup manual (80 pages)
Related Manuals for HP OmniBook XT1500 Series
Summary of Contents for HP OmniBook XT1500 Series
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- Page 2 All certifications may not be completed at product introduction. This equipment is subject to FCC rules. It will comply with the appropriate FCC rules before final delivery to the buyer. Hewlett-Packard Company HP Notebook Customer Care 1070 NE Circle Blvd., MS 425E Corvallis, OR 97330, U.S.A. Edition History Edition 1...April 2002...
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Page 3: Technology Codes
To help solve this problem, HP has added a technology code to the serial number of each of its products. Since the BIOS must be matched to the notebook’s hardware, the same code is used for the BIOS and the hardware. -
Page 4: Table Of Contents
Contents Product Information ... 7 Notebook Features ... 7 Operating the Notebook ... 12 Turning the Notebook On and Off ... 12 Resetting the Notebook ... 13 Changing the Boot Device ... 13 Hardware Specifications ... 14 Troubleshooting and Diagnostics... 16 Audio Problems... - Page 5 Table 8. Speaker Replacement Part Numbers ... 52 Table 9. Fan Replacement Part Numbers... 53 Table 10. Replacing Small Parts ... 55 Table 11. Pavilion zt1100/xz200 and Omnibook xt1500 Series Accessories ... 56 zt1100/xz200 and xt1500 Series Troubleshooting and Self-Repair Guide...
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Page 7: Product Information
This section introduces the notebook and its components, and briefly describes basic operation. Notebook Features One-Touch buttons (programmable). Power button. Keyboard status lights: Caps Lock, Num Lock, CD/DVD drive activity. Touch pad/scroll pad on-off button (with on-off indicators on either side). Left and right click buttons. -
Page 8: Figure 2. Back View
15. AC adapter jack. 16. Parallel port (LPT1) (colored burgundy). 17. External monitor (VGA) port (colored blue). 18. Universal serial bus (USB) ports (2). 19. S-video (TV out) port (colored yellow). 20. Reset switch. 21. Kensington lock slot (security connector). 22. -
Page 9: Figure 3. Bottom View
32. Infrared port (selected models). 33. Battery. 34. CD/DVD drive latch. 35. RAM cover. 36. Battery latch. zt1100/xz200 and xt1500 Series Troubleshooting and Self-Repair Guide Figure 3. Bottom View 37. Docking port. 38. Mini-PCI cover (no user- replaceable parts inside). 39. -
Page 10: Figure 4. Main Status Lights
1. Hard disk drive activity. • On: the notebook is accessing the hard disk drive. 2. Power mode. • Green: the notebook is on (even if the display is off). • Amber: the notebook is on standby. • Off: the notebook is off or in hibernation. 3. -
Page 11: Figure 5. Keyboard Status Lights
1. Caps Lock. Caps Lock is active. 2. Num Lock. Num Lock is active. (The Keypad Lock must also be on to use the embedded keypad.) 3. CD/DVD drive activity. The drive is active. Figure 6. Multimedia Buttons and Status Panel (selected models) MP3 player launch button. -
Page 12: Operating The Notebook
Operating the Notebook Note This manual describes the notebook in its original factory configuration, with all settings at their default values. Turning the Notebook On and Off Power mode Power mode status light is green. Standby Maintains current session in RAM. Turns off the display and other components. -
Page 13: Resetting The Notebook
(LAN). 1. Restart the notebook: click Start, Turn Off Computer, Restart. 2. When the HP logo appears, press Esc to display the Boot menu. 3. Use the arrow keys to select the boot device, and press Enter. If you want to boot from a specific device whenever it is present, change the boot order using the BIOS configuration utility—see “Using the BIOS Configuration Utility”... -
Page 14: Hardware Specifications
Hardware Specifications The specifications shown below are subject to change. For the latest specifications, see the HP Notebook web site (www.hp.com/notebooks). Physical Attributes Dimensions: 14.1-in models: 318 × 273 mm (12.5 × 10.75 in). 15-in models: 330 × 278.3 mm (12.99 × 10.94 in). - Page 15 Communications 56 Kpbs Ambit modem. 10/100 LAN integrated. Keyboard and 87/88/91-key touch-type QWERTY keyboard with 101/102 key emulation. Pointing Devices Embedded numeric keypad. 12 function (Fn) keys. 5 user-programmable One-Touch buttons. Touch pad with lock button and on-off indicator. Left and right click buttons, vertical scroll pad. Input/Output 2 universal serial bus (USB) ports.
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Page 16: Troubleshooting And Diagnostics
This section contains solutions to several types of problems you may encounter when using the notebook. Try the solutions one at a time, in the order in which they are presented. You can also find technical tips and software updates for the notebook at the HP Business Support web site (www.hp.com/go/bizsupport). -
Page 17: Cd And Dvd Problems
(usually no more than four) to allow you to set the proper region code for your area. Please note that when you reach this limit, your last change to the region code will be hard-coded on the DVD drive, and will be permanent. The HP warranty does not cover the expense of correcting this situation. -
Page 18: Display Problems
If a DVD movie doesn’t fill the screen • Each side of a double-sided DVD has a different format (standard or widescreen). In widescreen format, black bands appear at the top and bottom of the screen. To view the standard format, flip the disk over and play the other side. - Page 19 HP notebook display. HP notebook TFT displays meet or exceed all HP standards for cosmetic quality of TFT displays. HP does not warrant that the displays will be free of cosmetic imperfections. TFT displays can have a small number of cosmetic imperfections and still conform to HP’s cosmetic quality specifications,...
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Page 20: Floppy Disk Drive Problems
If you have display problems while using a simple port replicator or a CRT monitor • If you dock to a simple port replicator or attach a CRT monitor while the notebook is off, the notebook may not properly recognize the CRT when you restart the notebook, although its LCD display will be active. -
Page 21: Heat Problems
Heat Problems Keep in mind that your notebook normally gets warm during routine operation. Charging the battery and running games and other programs that drive CPU usage toward 100% can further increase the notebook’s temperature. If the notebook gets unusually warm •... -
Page 22: Lan Problems
If you can’t type the euro symbol • Hold Alt GR when you press the marked key. • The euro symbol is not on the U.S. English keyboard. Make sure the embedded keypad is active (Fn+F8) and Num Lock is on, then press and hold Alt while typing 0128 on the numeric keypad. •... -
Page 23: Memory Problems
If you are having memory problems while running MS-DOS programs, use the application and software problems troubleshooter in Windows Help and Support. • Not all third-party memory cards have been tested for use with the notebook. Check the HP Notebook web site (www.hp.com/notebooks) for a list of approved and tested memory cards. •... - Page 24 • Restart your notebook and attempt another connection. • Download the latest modem driver from the technical support area of the HP notebook web site (www.hp.com/notebooks). • Run the modem diagnostics: 1. Click Start, Control Panel, Printers and Other Hardware, Phone and Modem Options.
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Page 25: One-Touch Button Problems
If the modem isn’t detected • Check the modem setup. In Control Panel, open Phone and Modem Options. • Click Start, Control Panel, Performance and Maintenance, System. On the Hardware tab, open the Device Manager. If the modem is disabled, try to enable it. If it has a conflict, try disabling another device. -
Page 26: Parallel And Usb Problems
• Contact the vendor of the peripheral device and check the HP Notebook web site (www.hp.com/notebooks) for the latest versions of the USB drivers and the driver for the device. • Check the port settings in Control Panel: click Start, Control Panel, Performance and Maintenance, System. -
Page 27: Pc Card (Pcmcia) Problems
Check the HP Business Support web site (www.hp.com/go/bizsupport) for information about installing certain PC cards. • Make sure your notebook supports the problem PC card: check the HP Notebook web site (www.hp.com/notebooks) for a list of approved and tested PC cards. •... -
Page 28: Power And Battery Problems
• If the notebook’s hard disk drive frequently runs (as indicated by the hard drive light on the front of the notebook) while the notebook appears to be paused or running slowly, Windows is likely spending excess time writing to its swap file on the notebook’s hard disk. Consider installing additional memory. - Page 29 You may need to periodically train the battery and calibrate the battery gauge. To do this, restart the notebook, press F6 when the HP logo appears, and follow the instructions that appear onscreen. This process requires four to five hours to complete, and you cannot use the notebook during this time.
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Page 30: Printing Problems
Certain applications may not work properly with 600-dpi printers. If you’re using such a printer, try selecting a compatible printer driver for a 300-dpi printer. For example, if you were using a 600-dpi HP LaserJet printer, you might try using the HP LaserJet IIIsi driver (300 dpi). If an infrared printer doesn’t print •... -
Page 31: Standby And Resume Problems
If the notebook won’t boot from battery power • Make sure the battery is properly inserted and fully charged. Check the battery’s charge by clicking the power icon in the taskbar, or using Power Options in Control Panel. • If available, try another battery. If the notebook won’t boot from the floppy disk drive •... - Page 32 If you cannot connect to a particular computer on the network • Make sure the computer is properly connected to the network. • Make sure your TCP/IP setup is correct for your network: click Start, Control Panel, Network and Internet Connections, Network Connections. Contact your system administrator for the correct settings.
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Page 33: Using The E-Diagtools Diagnostic Tests
12. Optional: To save the Support Ticket to a floppy disk, press F7, then Alt+C. 13. Exit. Press F3 and then any key to exit and reboot. 14. Optional: open the Support Ticket. In Windows, click Start, All Programs, HP e-DiagTools, e-DiagTools for Windows. -
Page 34: Using The Bios Configuration Utility
1. Restart the notebook: click Start, Turn Off Computer, Restart. 2. When the HP logo appears, press F2 to enter the BIOS configuration utility. 3. The pointing devices are not active in the BIOS configuration utility, so you will need to use the keyboard to navigate: •... - Page 35 Components Menu Setting Description Keyboard Numlock Sets whether keyboard Num Lock is enabled at startup. LCD Display on/off Enables the LCD status panel. (selected models) LCD Display Date/Time Sets the format for displaying the date and time on the LCD (selected models) status panel.
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Page 37: Reinstalling And Updating Software
• On the Recovery CDs under \hp\drivers. • On the HP Business Support web site (www.hp.com/go/bizsupport). This web site contains the latest updates of software drivers for different operating systems. Recovering the Factory Software Installation You can use the Recovery CDs to reinstall the original factory software on your notebook’s hard disk. -
Page 38: Updating The Notebook Bios
Updating the Windows Drivers From time to time, HP releases updated versions of the drivers for your notebook. These updates are intended to fix any problems that could be encountered in the drivers, and to keep your notebook running smoothly. -
Page 39: Removing And Replacing Parts
Use these to verify the sizes of screws before you install them. Installing a wrong-size screw can damage the notebook. (The symbol shown represents an M2.5×5mm T-head screw.) Notes Please refer to the “hp parts home” on the web for the latest part numbers. www.hp.com/hps/parts zt1100/xz200 and xt1500 Series... -
Page 40: Removing The Battery
Removing the Battery Table 1. Battery Replacement Part Numbers Description Battery, LiIon 8-cell Required Equipment • None. Removal Procedure • Slide the battery’s release latch in the direction of the arrow on the latch, then lift the battery out of its compartment. Reassembly Notes •... -
Page 41: Removing The Optical Drive Module
Removing the Optical Drive Module Table 2. Optical Drive Module Replacement Part Numbers Description Drive, DVD module Drive, DVD/CD-RW Combo module Required Equipment • None. Removal Procedure • Slide the module release latch in the direction shown by the arrow on the latch, and remove the module. -
Page 42: Removing The Hard Disk Drive
Removing the Hard Disk Drive Table 3. Hard Disk Drive Replacement Part Numbers Description Drive, hard disk (20,GB, 9.5mm, Toshiba FDB ATA100) Drive, hard disk (20 GB, 9.5mm, Hitachi ATA100) Drive, hard disk (20,GB, 9.5mm, IBM FDB ATA100) Drive, hard disk (30 GB, 9.5mm, Hitachi FDB ATA100) Drive, hard disk (30 GB, 9.5mm, IBM [Cascade] FDB ATA100) Drive, hard disk (30 GB, 9.5mm, Hitachi (Titan) ATA100) Drive, hard disk (40 GB, 9.5mm, Toshiba ATA100) -
Page 43: Figure 11. Removing The Hard Disk Tray
Screws, M2.5x4mm (2) Figure 11. Removing the Hard Disk Tray Reassembly Notes • Insert the connector end of the drive through the opening in the tray, then lower the drive into place. • Carefully slide the hard drive assembly into its compartment. Press firmly to make sure the connector seats properly. -
Page 44: Removing The Mini-Pci Card
Removing the Mini-PCI Card Certain notebook models include a mini-PCI card that contains either a modem or combined modem and 802.11 wireless. Table 4. Mini-PCI Card Replacement Part Numbers Description PCA, mini-PCI (modem) PCA, mini-PCI (modem/802.11) Caution Provide proper grounding and handle the card only by its edges, or you could damage it through electrostatic discharge. -
Page 45: Figure 12. Removing The Mini-Pci Card
Reassembly Notes • Reattach the cable(s) to the card, and tuck them into the compartment. • Gently press the card into the connector at an angle of about 30°, until it is fully inserted. Then press down on both sides of the card until the latches snap closed. zt1100/xz200 and xt1500 Series Troubleshooting and Self-Repair Guide Figure 12. -
Page 46: Removing The Keyboard Cover
Removing the Keyboard Cover Table 5. Keyboard Cover Replacement Part Numbers Description Cover, keyboard (with LED lens) Cover, keyboard, 15-in Required Equipment • #0 Phillips screwdriver. • Small flat-blade screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. -
Page 47: Figure 14. Removing The Keyboard Cover
Figure 14. Removing the Keyboard Cover Reassembly Notes • Make sure the keyboard cover switch cable is securely connected to the motherboard. • Bend the center of the keyboard cover upward slightly, and insert the tabs on the ends of the cover into the slots in the notebook’s case. -
Page 48: Removing The Keyboard
Removing the Keyboard Table 6. Keyboard Replacement Part Numbers Description Keyboard, French (zt1100/xz200 series only) Keyboard, French Canadian (zt1100/xz200 series only) Keyboard, German (xt1500 series only) (Europe only) Keyboard, International English (xt1500 series only) (Europe only) Keyboard, Italian (xt1500 series only) (Europe only) Keyboard, Spanish Keyboard, Swiss (xt1500 series only) (Europe only) Keyboard, UK English (zt1100/xz200 series only) -
Page 49: Figure 16. Disconnecting The Keyboard
4. Raise the top of the keyboard, then lift the keyboard up and out of the notebook. 5. Lay the keyboard face down on the top case, forward of its normal position, and disconnect the ribbon cable from the motherboard. Warning Do not touch the metal surfaces inside the notebook until they have cooled off. -
Page 50: Removing An Sdram Module
Removing an SDRAM Module The notebook has no SDRAM built into its motherboard, but has two slots for PC133 SDRAM modules: a system SDRAM slot beneath the keyboard (containing an SDRAM module installed at the factory), and an expansion slot on the bottom of the unit. Table 7. -
Page 51: Removing The System Sdram Module
Reassembly Notes • Carefully press the SDRAM module into the connector at an angle of about 30°, until it is fully inserted. Then press down on both sides of the module until the latches snap closed. Figure 18. Installing an Expansion SDRAM Module Removing the System SDRAM Module Removal Procedure 1. -
Page 52: Removing The Speakers
Removing the Speakers Table 8. Speaker Replacement Part Numbers Description Kit, speakers (L/R) Required Equipment • #0 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Keyboard cover (page 44). •... -
Page 53: Removing The Fan
Removing the Fan Table 9. Fan Replacement Part Numbers Description Fan, heatsink Required Equipment • #0 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Keyboard cover (page 44). •... -
Page 54: Figure 21. Removing The Fan
Reassembly Notes • Make sure the fan wires are not pinned under the fan, and is securely plugged into its socket. • If present, make sure the wireless cables are not trapped under or behind the fan. Removing and Replacing Parts Figure 21. -
Page 55: Replacing Small Parts And Accessories
Replacing Small Parts and Accessories The following small parts are user-replaceable. Part Part Numbers Cover, mini-PCI Included in door kit F3377-60933 Cover, expansion Included in door kit SDRAM F3377-60933 Covers, screw (on Included in display bezel) feet/cover kit F3377-60967 Feet, rubber Included in feet/cover kit F3377-60967... -
Page 56: Table 11. Pavilion Zt1100/Xz200 And Omnibook Xt1500 Series Accessories
Table 11. Pavilion zt1100/xz200 and Omnibook xt1500 Series Accessories Accessory Description New Accessories F3172A Standard LiIon Battery F3494B Simple Port Replicator Tested Cross-Platform Accessories F5101A MCD USB Floppy Disk Drive Module (N. America PL-KV only) F1606A Omnibook Ballistic Nylon Case... -
Page 57: Reference Information
The statement can be a fax copy of the document. The fact that the notebook is in the hands of an HP representative on behalf of the customer is not evidence of ownership. In addition, HP will not remove the password of a notebook for any non-owner, even if it is requested by law enforcement agencies. - Page 58 4. Displays with cosmetic imperfections that do not conform to the above conditions and tests will not normally be considered for display replacement. The HP-responsible person working with the customer should identify work-arounds that are reasonable and appropriate for that customer.