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Before you call for service...
Troubleshooting Tips
Review the charts on the following pages first and you may not
need to call for service.
Problem
Water contains
tiny black particles
Water has air bubbles
and is cloudy
Indicator light on the
faucet base is flashing
Indicator light on the
faucet base is not
working
Chlorine taste and/or
odor in the product
water
Possible Causes
New filter cartridges
contain activated
carbon, which is a
harmless black powder
Air in system after
installation
Six months usage has
occurred. This is the
maximum life of the
filter cartridges
Faucet base leadwire not
connected to battery
pack leadwire
Batteries may need
to be replaced or
they may have been
installed incorrectly
Leadwires damaged
The filter cartridges no
longer removing chlorine
from the water supply
What To Do
Turn on the filtered water
•
faucet and allow these
harmless carbon particles
to purge from the cartridge.
Turn off the faucet when
the water is clear.
Will go away after water
•
runs for a while.
Replace both filters and
•
batteries in the battery
pack.
Connect.
•
Observe orientation
•
markings on the holder
and install correctly.
Replace batteries if old.
Inspect and repair as
•
needed.
Replace both cartridges
•
and batteries in the
battery pack.
11
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