Troubleshooting; Credential Manager For Hp Protecttools - HP Compaq 2210b User Manual

8

Troubleshooting

Credential Manager for HP ProtectTools

Short description
Using the Credential
Manager Network
Accounts option, a user
can select which domain
account to log on to. When
TPM authentication is
used, this option is not
available. All other
authentication methods
work properly.
The USB token credential
is not available with logon
to Windows XP Service
Pack 1.
Some application Web
pages create errors that
prevent the user from
performing or completing
tasks.
The option to Browse for
Virtual Token is not
displayed during the logon
process.
Domain administrators
cannot change Windows
password even with
authorization.
ENWW
Details
Using TPM authentication, the user is
only logged on to the local computer.
After installing USB token software,
registering the USB token credential, and
setting Credential Manager as primary
logon, the USB Token is neither listed
nor available in the Credential Manager/
GINA logon.
After logging back on to Windows,
logging off Credential Manager, re-
logging on to Credential Manager and
reselecting the token as the primary
logon, the token logon operation
functions normally.
Some Web-based applications stop
functioning and report errors due to the
disabling functionality pattern of Single
Sign On. For example, an ! in a yellow
triangle is observed in Internet Explorer,
indicating an error has occurred.
The user cannot move the location of a
registered virtual token in Credential
Manager because the option to browse
was removed to reduce security risks.
This happens after a domain
administrator logs on to a domain and
registers the domain identity with
Credential Manager using an account
with Administrator's rights on the domain
and the local PC. When the domain
Solution
Using Credential Manager Single Sign On tools allows
the user to authenticate other accounts.
Update Windows to Service Pack 2 via Windows
Update.
If retaining Service Pack 1, log back on to Windows
using another credential (Windows password) in order
to log off and re-log back on to Credential Manager.
Credential Manager Single Sign On does not support
all software Web interfaces. Disable Single Sign On
support for the specific Web page by turning off Single
Sign On support. See complete documentation on
Single Sign On, which is available in the Credential
Manager online Help files.
If a specific Single Sign On cannot be disabled for a
given application, call HP technical support and request
3rd-level support through your HP Service contact.
The browse option was removed because it allowed
non-users to delete and rename files and take control
of Windows.
Credential Manager cannot change a domain user's
account password through Change Windows
password. Credential Manager can only change the
local PC account passwords. The domain user can
change his/her password through the Windows
security > Change password option, but, since the
Credential Manager for HP ProtectTools 63