Basic Troubleshooting - Cal Spas Swim-Pro F-1641 Owner's Manual

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Basic Troubleshooting

The troubleshooting guidance provided here is intended to cover the most common problems a spa owner may
encounter. For more in-depth troubleshooting, go to www.calspas.com/troubleshooting.
Symptom
Problems starting up
Pump won't prime
Breaker keeps shutting off
Power and system problems
System won't start up or breaker keeps
shutting off
Control panel doesn't respond
Spa does not turn off
Message on the control panel
Heat problems
Spa water does not get hot
Spa overheats - temperature greater
than 110°F / 43°C
Water pressure problems
Low water pressure
www.calspas.com
Possible Solutions
See priming instructions on page 13.
Reset the GFCI breaker. If this continues, contact your dealer or a qualified spa technician.
Power may be shut off. Turn on GFCI circuit breaker. If this continues, contact your dealer or a
qualified spa technician.
Turn on or reset the GFCI circuit breaker. If this does not solve the problem, contact your dealer or a
qualified spa technician.
If you hear the pump running but the control panel doesn't respond, contact your dealer
Spa may be trying to heat up.
In cold climates, if spa is not equipped with full foam or any kind of insulation, it will try to maintain
the set temperature. Set the spa to low temperature range and set the temperature to 80°F.
Spa may be in filter cycle. If it is, this is normal and no adjustment is necessary.
There may be a problem. See Error Screens on page 19.
Spa may be in low temperature range. Set the spa to high temperature range.
The filter may be dirty or may need to be replaced. Clean or replace the filter.
The water level may be too low. Fill the spa with water level at 4 to 6 inches from the top.
The temperature is not turned up high enough. Raise temperature on topside control.
Cover the spa. The cover will keep heat in the spa and help keep heat from escaping. Make sure
cover is on at all times when spa is not in use.
The heater element may be old, deteriorated, coated with scale, or defective. Contact your dealer
for more assistance.
The gate valves may be partially or completely closed. NEVER OPERATE YOUR SPA WITH THE GATE
VALVES CLOSED!
Overheating can occur during summer months and may not necessarily indicate a malfunction.
When it occurs, a message code may also appear on the control panel.
Temperature may be set too high. Turn the set temperature down to a lower temperature.
Filtration time may be too long. Turn the filtration cycles down during the warm months.
The spa may not be properly ventilated. Make sure the front of the spa is not blocked to allow air
flow.
High speed pumps may have been running too long. Limit pump running time to no more than 15 to
30 minutes.
Jet valves may be partially or fully closed. Open the jet valves.
Filter cartridge may be dirty. Clean or replace the filter.
Pump may have airlock. Remove airlock by priming spa (page 13).
The suction fittings may be blocked. Remove any debris that may be blocking them.
The filter skimmer may be blocked. Remove the blockage.
Gate valves may be closed. Open gate valves. Note: Never operate your spa with the gate valves
closed!
2018 Fitness Spa
LTR20181146, Rev. M