HP ENVY 13-ad016nc User Manual
  1. Manuals
  2. Brands
  3. HP Manuals
  4. Laptop
  5. ENVY 13-ad016nc
  6. User manual

HP ENVY 13-ad016nc User Manual

Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
User Guide

Advertisement

Table of Contents
loading

Related Manuals for HP ENVY 13-ad016nc

Summary of Contents for HP ENVY 13-ad016nc

  • Page 1 User Guide...
  • Page 2 Intel, Celeron, and Pentium are trademarks of bound by the terms of the HP End User License Not all features are available in all editions or Intel Corporation in the U.S. and other Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...
  • Page 5 Processor configuration setting (select products only) IMPORTANT: Select products are configured with an Intel® Pentium® N35xx/N37xx series or a Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is configured as described, do not change the processor configuration setting in msconfig.exe from 4 or 2 processors to 1 processor.
  • Page 6 Processor configuration setting (select products only)

  • Page 7: Table Of Contents

    Airplane mode key ......................15 Operating system controls ..................... 15 Connecting to a WLAN ........................16 Using HP Mobile Broadband (select products only) ................17 Using GPS (select products only) ...................... 17 Using Bluetooth wireless devices (select products only) ..............17 Connecting Bluetooth devices ..................
  • Page 8 Running on battery power ........................... 28 Using HP Fast Charge (select products only) ..................28 Displaying battery charge ......................... 29 Finding battery information in HP Support Assistant (select products only) ........29 Conserving battery power ......................... 29 Identifying low battery levels ......................29 Resolving a low battery level ......................
  • Page 9 Downloading a BIOS update ......................41 10 Using HP PC Hardware Diagnostics (UEFI) ..................... 42 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............43 11 Backing up, restoring, and recovering ......................44 Creating recovery media and backups ........................ 44 Creating HP Recovery media (select products only) .................
  • Page 10 What you need to know before you get started ............. 46 Using the HP Recovery partition (select products only) ..........47 Using HP Recovery media to recover ................47 Changing the computer boot order ................48 Removing the HP Recovery partition (select products only) ......... 48 12 Specifications ............................

  • Page 11: Starting Right

    This computer is a powerful tool designed to enhance your work and entertainment. Read this chapter to learn about best practices after you set up your computer, fun things to do with your computer, and where to find additional HP resources. Best practices...

  • Page 12: More Hp Resources

    *You can find your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided in printed format, you can request a copy from http://www.hp.com/go/orderdocuments.
  • Page 13 Resource Contents can write to HP at POD, PO Box 161, Kitchener Road Post Office, Singapore 912006. Include your product name, and your name, phone number, and postal address. More HP resources...

  • Page 14: Getting To Know Your Computer

    Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they're located, and how they work. Locating hardware To find out what hardware is installed on your computer: Type device manager in the taskbar search box, and then select the Device Manager app. ▲...

  • Page 15: Right Side

    Right side Component Description USB Type-C port with HP Sleep and Charge Connects a USB device that has a Type-C connector, provides data transfer, and even when the computer is off, charges most products such as a cell phone, camera, activity tracker, or smartwatch.

  • Page 16: Left Side

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: Select the Start button, select HP Help and Support, and ▲ then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 17: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Start button, select HP Help and Support, and then select HP Documentation. ▲ Display...

  • Page 18: Keyboard Area

    Keyboard area TouchPad Component Description Fingerprint reader (select products only) Allows a fingerprint logon to Windows, instead of a password logon. To use the fingerprint reader, tap or swipe the upper-left ▲ corner of the TouchPad. See Using Windows Hello (select products only) on page 37 for details.

  • Page 19: Lights

    Lights Component Description Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- ● saving state. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation. Hibernation is a ●...

  • Page 20: Button And Speakers

    Button and speakers Component Description Power button When the computer is off, press the button to turn on the ● computer. When the computer is on, press the button briefly to ● initiate Sleep. When the computer is in the Sleep state, press the button ●...

  • Page 21: Special Keys

    Special keys Component Description Displays system information when pressed in combination with key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. Action keys Execute frequently used system functions.

  • Page 22: Action Keys

    Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page To use an action key, press and hold the key. ▲ Icon Description Opens the “How to get help in Windows 10”...

  • Page 23: Bottom

    Bottom Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Speakers (2) Produce sound.
  • Page 24 Component Serial number Product number Warranty period Model number (select products only) Component HP product name (select products only) Model name (select products only) Product number Serial number Warranty period Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval ●...

  • Page 25: Connecting To A Network

    In a WLAN, the mobile wireless device in your computer communicates with a wireless router or a wireless access point. HP Mobile Broadband Module—Gives you wireless connectivity over a wireless wide area network ●...

  • Page 26: Connecting To A Wlan

    Connecting to a WLAN NOTE: When you are setting up Internet access in your home, you must establish an account with an Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will help set up the modem, install a network cable to connect your wireless router to the modem, and test the Internet service.

  • Page 27: Using Hp Mobile Broadband (Select Products Only)

    Wi-Fi hotspots. You might need the HP Mobile Broadband Module IMEI and/or MEID number to activate mobile broadband service. The number may be printed on a label located on the bottom of your computer, inside the battery bay, under the service door, or on the back of the display.

  • Page 28: Connecting Bluetooth Devices

    TV and radio reception, orient the circuitry end of the cable toward the computer. Connecting to your mobile device (select products only) HP Orbit provides a way to easily move files, pictures, videos, and other information between your mobile device and computer.
  • Page 29 Follow the on-screen instructions to enter a pairing code and continue the installation. After the devices have been paired, HP Orbit will remember the connection and allow you to send files between the devices whenever they are both connected to the same Wi-Fi network.

  • Page 30: Enjoying Entertainment Features

    Enjoying entertainment features Use your HP computer as an entertainment hub to socialize via the camera, enjoy and manage your music, and download and watch movies. Or, to make your computer an even more powerful entertainment center, connect external devices like a monitor, projector, TV, speakers, or headphones.

  • Page 31: Connecting Headsets

    For additional safety information, see the Regulatory, Safety and Environmental Notices. To access this document: Select the Start button, select HP Help and Support, and then select HP Documentation. ▲ Headphones combined with a microphone are called headsets. You can connect wired headsets to the audio- out (headphone)/audio-in (microphone) combo jack on your computer.

  • Page 32: Navigating The Screen

    Navigating the screen You can navigate the computer screen in one or more of the following ways: Use touch gestures directly on the computer screen ● Use touch gestures on the TouchPad ● Use an optional mouse or keyboard (purchased separately) ●...

  • Page 33: Two-Finger Pinch Zoom

    Two-finger pinch zoom Use the two-finger pinch zoom to zoom out or in on images or text. Zoom out by placing two fingers apart on the TouchPad zone or touch screen and then moving your ● fingers together. Zoom in by placing two fingers together on the TouchPad zone or touch screen and then moving your ●...

  • Page 34: Four-Finger Tap (Touchpad Only)

    Four-finger tap (TouchPad only) Use the four-finger tap to open the action center. Tap four fingers on the Touchpad to open the action center and view current settings and notifications. ● Three-finger swipe (TouchPad only) Use the three-finger swipe to view open windows and to switch between open windows and the desktop. Swipe 3 fingers away from you to see all open windows.

  • Page 35: One-Finger Slide (Touch Screen Only)

    One-finger slide (touch screen only) Use the one-finger slide to pan or scroll through lists and pages, or to move an object. To scroll across the screen, lightly slide one finger across the screen in the direction you want to move. ●...

  • Page 36: Managing Power

    Several well-known vulnerabilities exist when a computer is in the Sleep state. To prevent an unauthorized user from accessing data on your computer, even encrypted data, HP recommends that you always initiate Hibernation instead of Sleep anytime the computer will be out of your physical possession.

  • Page 37: Initiating And Exiting Hibernation (Select Products Only)

    Initiating and exiting Hibernation (select products only) You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options. Right-click the Power icon , and then select Power Options. In the left pane, select Choose what the power buttons do (wording may vary by product). Depending on your product, you can enable Hibernation for battery power or external power in any of the following ways: Power button—Under Power and sleep buttons and lid settings (wording may vary by product),...

  • Page 38: Using The Power Icon And Power Options

    When the remaining battery charge is between zero and 90%, the battery will charge to 90% of full ● capacity in no more than 90 minutes. To use HP Fast Charge, shut down your computer, and then connect the AC adapter to your computer and to external power. Chapter 6 Managing power...

  • Page 39: Displaying Battery Charge

    ‒ or – Select the question mark icon in the taskbar. Select My PC, select the Diagnostics and tools tab, and then select HP Battery Check. If HP Battery Check indicates that your battery should be replaced, contact support. HP Support Assistant provides the following tools and information about the battery: HP Battery Check ●...

  • Page 40: Resolving A Low Battery Level

    Exit Hibernation by pressing the power button. Factory-sealed battery To monitor the status of the battery, or if the battery is no longer holding a charge, run HP Battery Check in the HP Support Assistant app (select products only). Type support in the taskbar search box, and then select the HP Support Assistant app.
  • Page 41 WARNING! Do not charge the computer battery while you are aboard aircraft. Connect the computer to external power under any of the following conditions: When charging or calibrating a battery ● When installing or updating system software ● When updating the system BIOS ●...

  • Page 42: Maintaining Your Computer

    ● You move the computer with the display closed while the computer is running on battery power. ● A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal operation. NOTE: Only internal hard drives are protected by HP 3D DriveGuard.

  • Page 43: Identifying Hp 3D Driveguard Status

    Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis. Updates can resolve issues and bring new features and options to your computer. For example, older graphics components might not work well with the most recent gaming software.

  • Page 44: Cleaning The Display

    WARNING! To prevent electric shock or damage to components, do not attempt to clean your computer while it is on. Turn off the computer. Disconnect AC power. Disconnect all powered external devices. CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids directly on any computer surface.
  • Page 45 If you plan to use the computer during a flight, listen for the in-flight announcement that tells you when ● you are allowed to use your computer. In-flight computer use is at the discretion of the airline. If you are shipping the computer or a drive, use suitable protective packaging and label the package ●...

  • Page 46: Securing Your Computer And Information

    Additional passwords can be set in Windows or in HP Setup Utility (BIOS), which is preinstalled on your computer. You may find it helpful to use the same password for a Setup Utility (BIOS) feature and for a Windows security feature.

  • Page 47: Setting Setup Utility (Bios) Passwords

    Setting Setup Utility (BIOS) passwords Password Function Administrator password Must be entered each time you access Setup Utility (BIOS). ● If you forget your administrator password, you cannot ● access Setup Utility (BIOS). Power-on password Must be entered each time you turn on or restart the ●...

  • Page 48: Using Internet Security Software

    Any data that does not meet those criteria is blocked. Installing software updates HP, Windows, and third-party software installed on your computer should be regularly updated to correct security problems and improve software performance.

  • Page 49: Using Hp Touchpoint Manager (Select Products Only)

    Using HP Touchpoint Manager (select products only) HP Touchpoint Manager is a cloud-based IT solution that enables businesses to effectively manage and secure their company assets. HP Touchpoint Manager helps protect devices against malware and other attacks, monitors device health, and enables you to reduce time spent solving end-user device and security issues.

  • Page 50: Using Setup Utility (Bios)

    To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. HP Support Assistant ● Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 51: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 52: Using Hp Pc Hardware Diagnostics (Uefi)

    10 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 53: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are offered. There are two options to download HP PC Hardware Diagnostics to a USB device.

  • Page 54: 11 Backing Up, Restoring, And Recovering

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This ● step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 55: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 56: Restore And Recovery

    HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see...

  • Page 57: Using The Hp Recovery Partition (Select Products Only)

    Creating HP Recovery media (select products only) on page If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not ● work, you can obtain recovery media for your system from support. You can find contact information from the HP website.

  • Page 58: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 59: 12 Specifications

    AC adapter or a DC power source that is supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. Operating voltage and current varies by platform.

  • Page 60: Operating Environment

    Operating environment Factor Metric U.S. Temperature Operating 5°C to 35°C 41°F to 95°F Nonoperating -20°C to 60°C -4°F to 140°F Relative humidity (noncondensing) Operating 10% to 90% 10% to 90% Nonoperating 5% to 95% 5% to 95% Maximum altitude (unpressurized) Operating -15 m to 3,048 m -50 ft to 10,000 ft...

  • Page 61: 13 Electrostatic Discharge

    13 Electrostatic Discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.

  • Page 62: 14 Accessibility

    14 Accessibility HP designs, produces, and markets products and services that can be used by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive devices. To access the latest information on HP accessibility, go to http://www.hp.com/accessibility.

  • Page 63: Index

    MEID number 17 connecting to a network 15 HP Orbit 18 connecting to a wireless network 15 HP PC Hardware Diagnostics (UEFI) backing up software and connecting to a WLAN 16 using 42 information 39...
  • Page 64 Miracast 21 exiting 26 regulatory 14 USB 3.x SuperSpeed 6 initiating 26 serial number 13 USB 3.x SuperSpeed port with HP Sleep and Hibernation service 13 Sleep and Charge 5 initiating 26 wireless certification 14 USB Type-C with HP Sleep and...
  • Page 65 33 USB 3.x SuperSpeed port with HP Sleep and Charge, identifying 5 USB 3.x SuperSpeed port, identifying 6 USB Type-C port with HP Sleep and Charge, identifying 5, 6 using external power 30 using passwords 36 using Power icon 28...

Table of Contents