Related Manuals for HP Pavilion 13-bb1 Series
Summary of Contents for HP Pavilion 13-bb1 Series
- Page 1 Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
- Page 2 Intel, Core, Iris, Optane, and vPro are bound by the terms of the HP End User License Not all features are available in all editions or trademarks of Intel Corporation or its Agreement (EULA).
- Page 3 Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface.
- Page 4 Safety warning notice...
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Page 5: Table Of Contents
Table of contents 1 Product description ............................1 2 Getting to know your computer ........................4 Right side ................................4 Left side ................................. 4 Display ..................................6 Low blue light mode (select products only) ..................6 Keyboard area ................................ 7 Touchpad settings and components .................... - Page 6 Backing up information and creating recovery media ..................59 Using Windows tools for backing up ....................59 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..59 Restoring and recovering your system ....................... 59...
- Page 7 8 Using HP PC Hardware Diagnostics ........................ 62 Using HP PC Hardware Diagnostics Windows (select products only) ..............62 Using an HP PC Hardware Diagnostics Windows hardware failure ID code ........62 Accessing HP PC Hardware Diagnostics Windows ................62 Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant ....
- Page 8 Requirements for specific countries and regions ....................70 11 Recycling ..............................72 Index ................................73 viii...
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Page 9: Product Description
Table 1-1 Product components and their descriptions Category Description Product Name HP Pavilion 13 Laptop PC Model numbers: 13-bb1xxx - 13-bb1999 CTO model number: 13t-bb100 Processors Intel® processors Intel Core® i7-1195G7 (2.9 GHz, turbo up to 5.0 GHz, 4 cores, 3200 MHz, 12 MB L3 cache, 12 W) Intel Core i5-1155G7 (2.5 GHz, turbo up to 4.5 GHz, 4 cores, 3200 MHz, 12 MB L3 cache, 12 W) - Page 10 Audio-out (headphone)/audio-in (microphone) combo jack USB 3.2 Gen 2 Type-C (supports data transfer, power delivery, HP Sleep & Charge; DisplayPort 1.4 out up to 4096 × 2304 @ 60 Hz through adapter; HDMI 2.0 out up to 4096 × 2160 @ 60 Hz with HDCP 2.2 through USB- C®...
- Page 11 Table 1-1 Product components and their descriptions (continued) Category Description Battery life enhancement Smart AC adapters (barrel type, 4.5 mm) 65 W, EM 45 W Power cord C5, 1 m (3.3 ft) Security Supports Trusted Platform Module (TPM) 2.0, firmware based Integrated fingerprint reader (select products only) Operating system Windows®...
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Page 12: Getting To Know Your Computer
Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right side Identify the components on the right side of the computer. Table 2-1 Right-side components and their descriptions Component Description USB SuperSpeed 5 Gbps port... - Page 13 Table 2-2 Left-side components and their descriptions Component Description HDMI port Connects an optional video or audio device, such as a high- definition television, any compatible digital or audio component, or a high-speed High-Definition Multimedia Interface (HDMI) device. USB SuperSpeed 5 Gbps port Connects a USB device, provides high-speed data transfer, and (for select products) charges small devices (such as a smartphone) when the computer is on or in Sleep mode.
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Page 14: Display
For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: Select the Search icon in the taskbar, type HP ▲ Documentation in the search box, and then select HP Documentation. -
Page 15: Keyboard Area
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. ▲ Keyboard area Keyboards can vary by language. -
Page 16: Touchpad Components
Select the Search icon in the taskbar, type touchpad settings in the search box, and then press enter. Using an external mouse, click the touchpad button. If you are not using an external mouse, press the key repeatedly until the pointer rests on the touchpad button. -
Page 17: Button, Vent, And Fingerprint Reader
Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light ● On: Computer sound is off. Off: Computer sound is on. ● Power light On: The computer is on. - Page 18 Fingerprint readers, which enable a fingerprint logon, can be located on the touchpad, on a side panel of the computer, or on the top cover below the keyboard. IMPORTANT: To verify that your computer supports fingerprint reader sign-in, select the Search icon in the taskbar, type Sign-in options in the search box, and follow the on-screen instructions.
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Page 19: Special Keys
Table 2-6 Button, vent, and fingerprint reader and their descriptions (continued) Component Description Swipe down across the fingerprint reader. ▲ IMPORTANT: To prevent fingerprint logon issues, make sure when you register your fingerprint that all sides of your finger are registered by the fingerprint reader. Special keys Identify the special keys. -
Page 20: Bottom
Table 2-7 Special keys and their descriptions (continued) Component Description If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button down for at least 10 seconds to turn off the computer. To learn more about your power settings, see your power options: Right-click the Power icon , and then select Power... - Page 21 Your service label will resemble one of the following examples. Refer to the illustration that most closely matches the service label on your computer. Table 2-9 Service label components Component Serial number Product ID HP product name and model number Table 2-10 Service label components Component HP product name Model number Product ID...
- Page 22 Table 2-11 Service label components Component HP product name Model number Warranty period Product ID Serial number Regulatory labels—Provide regulatory information about the computer. ● Wireless certification labels—Provide information about optional wireless devices and the approval ● markings for the countries or regions in which the devices have been approved for use.
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Page 23: Illustrated Parts Catalog
Use this table to determine the spare parts that are available for the computer. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components... - Page 24 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly not available as a spare part NOTE: Display assemblies are offered as spare parts only at a subcomponent level. For more information, see Display assembly subcomponents on page Top cover with keyboard For a detailed list of country codes, see Top cover with keyboard on page...
- Page 25 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number USB board M14312-001 NOTE: The USB board cable is available using spare part number M14313-001. Speakers (left and right) M14327-001 Audio board M14314-001 NOTE: The audio board cable is available using spare part number M14315-001. USB board M14312-001 (10)
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Page 26: Display Assembly Subcomponents
Display assembly subcomponents To identify the display assembly subcomponents, use this illustration and table. Table 3-2 Display component descriptions and part numbers Item Component Spare part number Display bezel Black with ceramic white hinge cover M14347-001 Black with silver hinge cover M14348-001 Silver with silver hinge cover M14349-001... -
Page 27: Cables
Table 3-2 Display component descriptions and part numbers (continued) Item Component Spare part number For use with UHD panels M14354-001 Wireless antenna kit (includes display bezel adhesive) M14346-001 Hinges (includes left and right display hinges; includes display bezel adhesive) For use with FHD models M14353-001 For use with UHD models M14352-001... -
Page 28: Miscellaneous Parts
Miscellaneous part descriptions and part numbers Component Spare part number AC adapters 65 W HP Smart AC adapter (non-PFC, 3 pin, 4.5 mm) 710412-001 65 W HP Smart AC adapter (non-PFC, EM, RC, 4.5 mm) 913691-850 45 W HP Smart AC adapter (non-PFC, RC, 4.5 mm, non-slim) - Page 29 Table 3-4 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Italy L19364-001 Japan L19365-001 North America L19367-001 People's Republic of China L19368-001 South Africa L19369-001 South Korea L19366-001 Switzerland L19370-001 Taiwan L19372-001 Thailand L19371-001 United Kingdom L19373-001 Miscellaneous parts...
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Page 30: Removal And Replacement Procedures Preliminary Requirements
Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver ●... -
Page 31: Electrostatic Discharge Information
IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 32: Preventing Electrostatic Damage To Equipment
Table 4-1 Static electricity occurrence based on activity and humidity (continued) Relative humidity Event Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing DIPs (dual in-line packages) from plastic tube 400 V 700 V 2,000 V... -
Page 33: Grounding The Work Area
Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity. Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●... -
Page 34: Cleaning Your Computer
Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces. -
Page 35: Cleaning Your Computer With A Disinfectant
Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish. -
Page 36: Caring For Wood Veneer (Select Products Only)
When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information Use this information to find the HP support that you need. Table 4-3 Support information locations... - Page 37 Search collect Chrome device logs. Technical bulletins To locate technical bulletins: Go to www.hp.com. Place the cursor over Problem solving to display more options. Select Support & Troubleshooting. Type the serial number, product number, or product name to go to the product support page.
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Page 38: Removal And Replacement Procedures For Authorized Service Provider Parts
NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 50 screws when you service the parts described in this chapter. - Page 39 Before removing the bottom cover, prepare the computer for disassembly (Preparation for disassembly on page 30). Remove the bottom cover: Remove the two rubber feet (1). Remove the five Phillips M2.5 × 6.0 screws (2) from under the feet and the two Phillips M2.0 × 5.0 screws (3) along the bottom edge of the bottom cover.
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Page 40: Battery
Starting near the hinges, use a plastic tool (1) to release the bottom cover from the computer (2). To replace the bottom cover, reverse the removal procedures. Battery To remove the battery, use this procedure and illustration. Table 5-2 Battery description and part number Description Spare part number 3 cell, 43 Whr, Li-ion battery... - Page 41 WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.
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Page 42: Solid-State Drive
To replace the battery, reverse the removal procedures. Solid-state drive To remove the M.2 solid-state drive, use this procedure and illustration. Table 5-3 Solid-state drive descriptions and part numbers Description Spare part number 1 TB, PCIe L85370-005 1 TB solid-state drive + 32 GB Optane memory L85374-005 512 GB, PCIe L85364-005... -
Page 43: Usb Board And Door
USB board and door To remove the USB board and door, use this procedure and illustration. Table 5-4 USB board and door description and part number Description Spare part number USB board M14312-001 USB board door, natural silver M14324-001 USB board door, luminous gold M14326-001 USB board cable M14313-001... -
Page 44: Speakers
Remove the board from the computer (3). Reverse this procedure to install the USB board. Speakers To remove the speakers, use this procedure and illustration. Table 5-5 Speaker description and part number Description Spare part number Speaker Kit M14327-001 Before removing the speakers, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 30). -
Page 45: Audio Board
Remove the speakers from the computer (3). Reverse this procedure to install the speakers. Audio board To remove the audio board, use this procedure and illustration. Table 5-6 Audio board description and part number Description Spare part number Audio board M14314-001 Audio board cable M14315-001... -
Page 46: Fingerprint Reader
Remove the board from the computer (3). Reverse this procedure to install the audio board. Fingerprint reader To remove the fingerprint reader, use this procedure and illustration. Table 5-7 Fingerprint reader description and part number Description Spare part number Fingerprint reader, natural silver M08880-001 Fingerprint reader, warm gold M08881-001... -
Page 47: Fan
Remove the fingerprint reader from the computer (4). Reverse this procedure to install the fingerprint reader. To remove the fan, use this procedure and illustration. Table 5-8 Fan description and part number Description Spare part number M14317-001 Before removing the fan, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 30). -
Page 48: Touchpad
Remove the fan from the computer (3). Reverse this procedure to install the fan. Touchpad To remove the touchpad, use this procedure and illustration. Table 5-9 Touchpad description and part number Description Spare part number Touchpad, natural silver M14318-001 Touchpad, luminous gold M14320-001 Touchpad cable M14321-001... - Page 49 Disconnect the cable from the ZIF connector on the touchpad. Lift up the shielding that covers the screws (1). Remove the three broadhead Phillips M2.0 × 2.0 screws (2) from the top of the touchpad. Component replacement procedures...
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Page 50: Power Connector Cable
Lift the top of the touchpad, and then pull it into the computer to remove it (3). Reverse this procedure to install the touchpad. Power connector cable To remove the power connector cable, use this procedure and illustration. Table 5-10 Power connector cable description and part number Description Spare part number... -
Page 51: Heat Sink
Rotate the hinge off the power connector (2). Remove the Phillips M2.0 × 4.0 screw (1), and then remove the connector bracket from the computer (2). Disconnect the power connector cable from the system board (3). Release the cable from the retention clips (4). Remove the power connector cable from the computer (5). - Page 52 Table 5-11 Heat sink descriptions and part numbers Description Spare part number Heat sink M14316-001 Before removing the heat sink, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 30). Remove the bottom cover (Bottom cover on page 30).
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Page 53: System Board
Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. Thermal paste is used on the integrated system board processor (1) and the heat sink (2). Reverse this procedure to install the heat sink. - Page 54 Remove the fan (see Fan on page 39). Remove the solid-state drive (see Solid-state drive on page 34). When you replace the system board, be sure to remove the heat sink (see Heat sink on page 43) from the defective system board and install it on the replacement system board: Remove the system board: Disconnect the following cables from the system board: WLAN antennas from the WLAN module (1)
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Page 55: Display Assembly
Lift the left side of system board (2), and then pull the system board left and away from the connectors to remove it from the computer (3). Reverse this procedure to install the system board. Display assembly To remove and disassemble the display assembly, use these procedures and illustrations. NOTE: The display assembly is available as a spare part at the subcomponent level. - Page 56 Disconnect the display cable from the system board ZIF connector (4). Remove the four Phillips M2.5 × 6.0 screws (1) that secure the display assembly to the computer. Open the display to open the hinges (2). Separate the display from the computer (3). If you need to remove the display bezel: Use a flat, nonmarking tool (1) to release the top edge of the display bezel (2) from the display assembly.
- Page 57 Release the bottom edge of the display bezel (4) from the display assembly. Remove the display bezel (5) from the display assembly. Bezel adhesive is available in the Adhesive Kit as spare part number M15423-001. The bezel is available as the following spare part numbers: M14347-001: Black with ceramic white hinge cover M14348-001: Black with silver hinge cover M14349-001: Silver with silver hinge cover...
- Page 58 Rotate the display panel over and place it next to the display enclosure (4). NOTE: Pull the tape out slowly and evenly to prevent it from breaking prematurely. Display adhesive is available in the Adhesive Kit as spare part number M15423-001. Display panels are available as the following spare part numbers: M14357-001: FHD M14359-001: UHD...
- Page 59 If you need to remove the camera module: Use a tool to detach the camera module (1) from the display back cover. (The module is attached with double-sided adhesive.) Disconnect the cable from the module (2). Note that the cable routes under module. The camera module is available as spare part number M23401-001.
- Page 60 If you need to remove the display/camera cable, remove the cable from the routing along the bottom of the display rear cover (1), and then peel the cable off the inside of the display back cover (2) to remove it (3).
- Page 61 Peel the wireless antennas (1) off the display back cover. The antennas are secured with adhesive. Release the wireless antenna cables from the retention clips and routing channels built into the bottom and sides of the display back cover (2), and then remove the antennas and cables (3). The wireless cables and antennas are available as spare part number M14346-001.
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Page 62: Top Cover With Keyboard
Reverse this procedure to reassemble and replace the display assembly. Top cover with keyboard The top cover with keyboard remains after removing all other spare parts from the computer. In this section, the first table provides the main spare part number for the top cover/keyboards. The second table provides the country codes. - Page 63 Table 5-14 Spare part country codes (continued) For use in country or Spare part For use in country or Spare part For use in country or Spare part region number region number region number Czech Republic/Slovakia -FL1 Japan -291 Taiwan -AB1 Denmark, Finland, and -DH1...
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Page 64: Using Setup Utility (Bios)
Start menu is displayed. Updating Setup Utility (BIOS) Updated versions of Setup Utility (BIOS) might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. -
Page 65: Preparing For A Bios Update
Downloading a BIOS update After you review the prerequisites, you can check for and download BIOS updates. Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. – or –... - Page 66 Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.
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Page 67: Backing Up, Restoring, And Recovering
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: Go to http://www.hp.com/support, search for HP Cloud Recovery, and then select the result that ▲... -
Page 68: Creating A System Restore
You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool. -
Page 69: Using Hp Sure Recover (Select Products Only)
Using HP Sure Recover (select products only) Select computer models are configured with HP Sure Recover, a PC operating system (OS) recovery solution built into the hardware and software. HP Sure Recover can fully restore the HP OS image without installed recovery software. -
Page 70: Using Hp Pc Hardware Diagnostics
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant. Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. – or –... -
Page 71: Accessing Hp Pc Hardware Diagnostics Windows From The Start Menu (Select Products Only)
To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu. Select the Start button. -
Page 72: Installing Hp Pc Hardware Diagnostics Windows
HP UEFI support environment because only .exe files are provided. For more information, see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. -
Page 73: Downloading Hp Pc Hardware Diagnostics Uefi To A Usb Flash Drive
Downloading the latest HP PC Hardware Diagnostics UEFI version To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive, follow this procedure. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. -
Page 74: Downloading Remote Hp Pc Hardware Diagnostics Uefi
Downloading Remote HP PC Hardware Diagnostics UEFI HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive. -
Page 75: Specifications
Specifications This chapter provides specifications for your computer. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 9-1 Computer specifications Metric U.S. -
Page 76: Solid-State Drive Specifications
Table 9-2 Display specifications Metric U.S. Active diagonal size 33.8 cm 13.3 in Resolution 1366 × 768 (HD) 1920 × 1080 (FHD) 3840 × 2160 (UHD) Surface treatment BrightView Brightness 250 nits (FHD) 550 nits (UHD) Viewing angle UWVA Backlight WLED Display panel interface Solid-state drive specifications... -
Page 77: Solid-State Drive Specifications (Sata-3)
Solid-state drive specifications (SATA-3) This section provides specifications for your solid-state drive. Table 9-4 Solid-state drive specifications 128 GB* Dimensions Height 1.35 mm Weight < 10 g Interface type SATA-3 Ready time, maximum (to not busy) 1.0 ms Access times, logical 0.1 ms Transfer rate up to 540 MB/s... -
Page 78: 10 Power Cord Set Requirements
10 Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. - Page 79 Table 10-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland...
- Page 80 Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.
- Page 81 15 removal 43 spare part numbers 37 computer specifications 67 spare part numbers 43 connectors HP PC Hardware Diagnostics UEFI power 4, 5 downloading 65 backup, creating 59 control zone 7 failure ID code 64 backups 59...
- Page 82 USB flash drive 60 spare part numbers 40 AC adapter and battery 4 recovery media 59 touchpad buttons camera 7 creating using HP Cloud Recovery identifying 7 caps lock 9 Download Tool 59 touchpad cable mute 9 creating using Windows tools 59...