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26
Troubleshooting ..................
Before contacting the service center, you are advised to follow the
instructions below:
•
You are advised to fully charge (
•
Avoid storing large amounts of data in your phone as this may affect its
performance.
•
Use User Data Format and the ONE TOUCH Upgrade tool to perform
phone formatting or software upgrading, (to reset User Data format, hold
down # while simultaneously pressing the power on/off key). ALL User
phone data: contacts, photos, messages and files, downloaded applications
like Java games will be lost permanently. It is strongly advised to fully
backup the phone data and profile via PC suite before doing formatting and
upgrading.
and carry out the following checks:
My phone is frozen or cannot switch on
•
Check the battery contacts, remove and reinstall your battery, then turn
your phone on
•
Check the battery power level, charge for at least 20 minutes
•
If it still does not work, please use User Data Format to reset the phone
My phone has not responded for several minutes
•
Restart your phone by pressing and holding the
•
Remove the battery and re-insert it, then restart the phone
My phone turns off by itself
•
Check whether your phone is locked when not in use, and make sure you don't
accidentally turn off your phone when locking it by pressing the power key.
•
Check the battery charge level
My phone cannot charge properly
•
Make sure you are using an ALCATEL ONE TOUCH battery and the
charger from the box
•
Make sure your battery is inserted properly and clean the battery contact if
it's dirty. It must be inserted before plugging in the charger
) the battery for optimal operation.
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•
Make sure that your battery is not completely discharged; if the battery
power is empty for a long time, it may take around 20 minutes to display the
battery charger indicator on the screen.
•
Make sure charging is carried out under normal conditions (0°C (32°F) to
+40°C (104°F))
•
When abroad, check that the voltage input is compatible
My phone cannot connect to a network or "No service" is displayed
•
Try connecting in another location
•
Verify the network coverage with your operator
•
Check with your operator that your SIM card is valid
•
Try selecting the available network(s) manually (see page 87)
•
Try connecting at a later time if the network is overloaded
My phone cannot connect to the Internet
•
Check that the IMEI number (press *#06#) is the same as the one printed
on your warranty card or box
•
Make sure that the internet access service of your SIM card is available.
•
Check your phone's Internet connecting settings
•
Make sure you are in a place with network coverage
•
Try connecting at a later time or another location
Invalid SIM card
•
Make sure the SIM card has been correctly inserted (see page 14)
•
Make sure the chip on your SIM card is not damaged or scratched
•
Make sure the service of your SIM card is available
Unable to make outgoing calls
•
Make sure you have dialed a valid number and press
•
For international calls, check the country and area codes
•
Make sure your phone is connected to a network, and the network is not
overloaded or unavailable
•
Check your subscription status with your operator (credit, SIM card valid,
etc.)
•
Make sure you have not barred outgoing calls (see page 45)
•
Make sure that your phone is not in flight mode
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