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User's Guide
Solving Problems
Checking the Printer Status
Checking Error Codes on the LCD Screen
A code is displayed on the LCD screen if there is an error or information that requires your attention.
Code
Situation
E-01
A printer error has occurred.
E-02
A scanner error has occurred.
W-01
A paper jam has occurred.
I-41
Paper Setup Auto Display is
disabled. Some functions cannot be
used.
Recovery
The printer has started in recovery
Mode
mode because the firmware update
failed.
Related Information
"Contacting Epson Support" on page 125
&
"Installing Applications" on page 90
&
"Updating Applications and Firmware" on page 91
&
Checking the Printer Status - Windows
1. Access the printer driver window.
2. Click EPSON Status Monitor 3 on the Maintenance tab.
Note:
❏ You can also check the printer status by double-clicking the printer icon on the taskbar. If the printer icon is not
added to the taskbar, click Monitoring Preferences on the Maintenance tab, and then select Register the shortcut
icon to the taskbar.
❏ If EPSON Status Monitor 3 is disabled, click Extended Settings on the Maintenance tab, and then select Enable
EPSON Status Monitor 3.
Related Information
"Accessing the Printer Driver" on page 30
&
Solving Problems
Solutions
Open the printer cover and remove any paper or protective material
inside the printer. Turn the power off and on again.
Turn the power off and on again.
Remove the paper from the printer and press the button displayed on
the bottom of the LCD screen to clear the error. In some cases, you
need to turn the power off and on again.
If Paper Setup Auto Display is disabled, the Paper Setting screen is
not displayed when you load paper in the paper cassette.
Follow the steps below to try to update the firmware again.
1. Connect the computer and the printer with a USB cable.
2. Visit your local Epson website for further instructions.
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