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Troubleshooting
Problem
The print quality is poor.
After replacing the Roll while the
Add-In feature was activated, the
layout style was not updated.
The P-touch Add-In icon is not
displayed in Microsoft Word.
The printer is in cooling mode
Cutter error
Unable to reset an error
I want to reset the printer.
Solution
Is there dirt or lint on the roller preventing it from rolling freely?
For more information, see Self-Cleaning Print Head on page 47.
Close P-touch Editor to exit the Add-In, and then reactivate the Add-In.
• Is Microsoft Word started up from Microsoft Outlook?
• Is Microsoft Word chosen as the default editor for Microsoft Outlook?
Due to program limitations, the Microsoft Word Add-In does not work with
the above settings. Quit Microsoft Outlook, and restart Microsoft Word.
The thermal head is too hot.
The printer stops and resumes printing only after the thermal head has cooled
down. The head may become too hot if you are printing a large number of
labels.
When the thermal head becomes too hot, it may produce imaging outside the
print area. To avoid or delay overheating, make sure the printer has adequate
ventilation and is not located in an enclosed space.
If the printer must cool down because it overheated due to the type of DK Roll
you are using or the contents of the label, printing may take longer than usual.
Note
This condition may occur more often when the printer is used at high altitude
(more than 3,048 m) due to a lower air density available to cool the printer.
If a cutter error occurs, keep the DK Roll Compartment Cover closed and press
the Power (
) Button. The cutter moves back to the normal position and the
printer turns off automatically.
After the printer is Off, check the label outlet and remove any jammed labels.
Contact Brother customer service.
To reset an error:
1 Open the DK Roll Compartment Cover, and then close it.
2 If the error is not reset, press the Cutter (
3 If the error is not reset, turn the printer off, and then turn it on again.
4 If the error is not reset, contact Brother customer service.
You can reset the printer using the Printer Setting Tool from a computer.
For more information, see Change the Label Printer Settings on page 12.
You can reset the printer using the Printer buttons.
For more information, see Reset Device Settings to the Factory Settings Using
the Label Printer Buttons on page 46.
Feed (
) Button
) Button or
10
.
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