Samsung Xpress M288 Series Service Manual
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Samsung Xpress M288 Series Service Manual

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SERVICE
Mono Laser MFP
Refer to the service manual in the GSPN (see the rear cover) for more information.
Mono Laser MFP
Xpress M288 Series
SL-M2880FW / M2885FW
(Ver1.00)
MANUAL
1. Precautions
2. Product spec and feature
3. Disassembly and Reassembly
4. Alignment and Troubleshooting
5. System Diagram
6. Reference Information
Contents

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Summary of Contents for Samsung Xpress M288 Series

  • Page 1 Mono Laser MFP Xpress M288 Series SL-M2880FW / M2885FW (Ver1.00) SERVICE MANUAL Mono Laser MFP Contents 1. Precautions 2. Product spec and feature 3. Disassembly and Reassembly 4. Alignment and Troubleshooting 5. System Diagram 6. Reference Information Refer to the service manual in the GSPN (see the rear cover) for more information.

  • Page 2: Table Of Contents

    Drive Unit ....................2 − 19 2.2.4.4. Fuser ......................2 − 20 2.2.4.5. LSU (Laser Scanner Unit)................2 − 21 2.2.4.6. Toner System ....................2 − 22 2.2.5. Hardware configuration ....................2 − 23 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 3 3.3.10. CIS Unit ........................3 − 12 3.3.11. Fax Board ........................3 − 12 3.3.12. Middle Cover ......................3 − 13 3.3.13. Main Board ........................ 3 − 14 3.3.14. SMPS........................3 − 14 3.3.15. HVPS........................3 − 15 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 4 Periodic defective image ....................4 − 16 4.1.6. Useful management tools ....................4 − 17 4.1.6.1. Using Samsung Easy Printer Manager (Windows and Macintosh only) ....4 − 17 4.1.6.2. Using Samsung Printer Status (Windows only) ........... 4 − 19 4.1.6.3.
  • Page 5 The Sample Pattern for the Test ....................6 − 8 6.4. Selecting a location ........................6 − 9 6.5. Model Name and Code ......................6 − 10 6.6. Document Revision List......................6 − 11 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 6: Precautions

    High voltages and lasers inside this product are dangerous. This product should only be serviced by a factory trained service technician. 2) Use only Samsung replacement parts. There are no user serviceable parts inside the product. Do not make any unauthorized changes or additions to the product as these could cause the product to malfunctions and create an electric shocks or fire hazards.

  • Page 7: Caution For Safety

    Exposed cables could cause an electric shock. Replace the damaged power cable immediately, do not reuse or repair the damaged cable. Some chemicals can attack the coating on the power cable, weakening the cover or exposing cables causing fire and shock risks. Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 8 Take care not to cut or damage the power cable or plugs when moving the machine. 9) Use caution during thunder or lightning storms. Samsung recommends that this machine be disconnected from the power source when such weather conditions are expected. Do not touch the machine or the power cord if it is still connected to the wall socket in these weather conditions.

  • Page 9: Handling Precautions

    1.2.4. Assembly and Disassembly precautions 1) Replace parts carefully and always use Samsung parts. Take care to note the exact location of parts and also cable routing before dismantling any part of the machine. Ensure all parts and cables are replaced correctly. Please carry out the following procedures before dismantling the product or replacing any parts.

  • Page 10: Disregarding This Warning May Cause Bodily Injury

    5) Do not install the printer on a sloping or unstable surface. After installation, double check that the printer is stable. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 11: Esd Precautions

    9) Minimize bodily motions when handling unpackaged replacement ESDs. Normal motions, such as the brushing together of clothing fabric and lifting one’s foot from a carpeted floor, can generate static electricity sufficient to damage an ESD. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 12: Caution For Data Loss

    1. Precautions 1.4. Caution for Data Loss To prevent loss of customers data the SVC engineer provides end-user with relevant information in advance. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 13: Product Spec And Feature

    M2880FW : 1,500 pages (700 pages for only /XAC model) • M2885FW : 1,200 pages • Standard / High Yield • M2880FW : 3,000 pages [ M2885FW ] • M2885FW : 1,200 pages / 3,000 pages (2 types) Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 14: Specifications

    Warmup time from sleep Less than 14 sec From Ready Less than 8.5 sec FPOT From Sleep Less than 14 sec Optical 600 x 600 dpi Resolution Enhanced 4,800 x 600 dpi effective output Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 15: Copy

    1,200 dpi @ Platen Magazine Copied Original Light Original Darkness Control 11 levels N-Up 2-Up / 4-Up ID Card Copy Yes (Platen Only) Poster Copy Clone Copy Features Booklet Covers Transparencies Book Copy Save to File Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 16: Scan

    Max. 216 x 356 mm (8.5" x 14")* Scan Size Platen Max. 210 x 297 mm (8.3" x 11.7")* Email Client(NetScan) Scan-to HTTP(S) WebDAV File Formats JPEG / Single-TIFF / Multi-TIFF / Single-PDF / Multi-PDF Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 17: Fax

    Auto Dial List System Data List List all user setting Fax Memory Std/Max 8 MB (600 pages) Fax Forward to e-mail Fax to PC Broadcasting Up to 209 locations Delayed fax Yes (Tx Only) Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 18: Controller And Software

    Standard TCP/IP Printing / LPR / WSD Print / IPP / Network Protocol UPnP(SSDP) / Bonjour / WSD Discovery / SLP / SetIP / Google Csploud Print / WSD Scan [Others] • IPPs / IPSec Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 19: Paper Handling

    Length : 148 ~ 356 mm (5.8" ~ 14") • Document 60 ~ 105 g/m² (16 ~ 28 lb ) Weight Sensing Auto Detected Size Duplex Printing Media sizes A4, Letter, Legal, US Folio, Oficio Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 20: Reliability And Service

    (If Wi-fi direct-on is disabled, less than 1.25Kwh/week) Dimension (W x D x H) 401 x 362 x 367 mm (15.8" x 14.3" x 14.4") Weight Net (SET without supplies) 10.4 kg (23.0 lbs) Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 21: Supplies

    Declared yield value in accordance with ISO/IEC 19752. • Depending on the options and job mode used, the toner cartridge’s lifespan may differ. • When replacing a toner cartridge, check the model name and supplies code. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 22: Maintenance Parts

    Fuser 100,000 pages • 110V JC91–01034A • Transfer Roller JC66-01218A 100,000 pages Pick-Up/ Forward JC93–00405A 50,000 pages Roller Assy Reverse(Retard) JC90–01107B 50,000 pages Roller 2.1.2.11. Options Item Specification Memory Second Cassette Hard Disk 2-10 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 23: Model Comparison

    (A4 / Ltr. cpm) Scan Optical Scan Resolution (dpi) 600 x 2400 dpi Up to 1,200 x 1,200 dpi Up to 1200 dpi Input Color Scan Bit Depth 48 bit 16Bit x 3 24-bit Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-11...
  • Page 24 (1) Starter Toner (700 pages) (1) Starter Toner Cartridge (1000 pages) "In-box" Consumables/Yield (1) DR420 (12,000 pages) (1) Drum Unit (9,000 pages) Separate Type 1.2K / 2.6K 1.0K / 2.5K (Standard/High) All-in-One Type 1.5K / 3.0K (Standard/High) 2-12 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 25: System Overview

    Paper width guide on a manual feeder tray Control Panel Scanner lid Front Cover Scanner glass Paper level indicator Handset* Tray Paper width guide on a Document feeder Manual feeder tray * Handset Supported Model Only. Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-13...

  • Page 26: Rear View

    This illustration may differ from your machine depending on its model. • Some features and optional goods may not be available depending on model or country. Network port Power-switch Telephone line socket (Line) USB port Extension telephone socket (EXT) Rear cover Power receptacle 2-14 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 27: Paper Path

    2. Product spec and feature 2.2.3. Paper Path The following diagram displays the path the paper follows during the printing process. [ADF] [Engine] Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-15...

  • Page 28: System Layout

    MP Tray Exit Roller 1 Feed Roller Exit Roller 2 Forward Roller Toner Cartridge Pressure Unit * Retard Roller Pick up Roller Scan Unit Cassette * Separated Toner System Model only (Xpress M2885FW) 2-16 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 29: Feeding Part

    (A) Pick up Roller (B) Retard Roller (C) Forward Roller Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-17...
  • Page 30 4) MP (Multi-Purpose) Tray The multi-purpose tray can hold special sizes and types of print material, such as postcards, note cards, and envelopes. 2-18 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 31: Transfer Roller

    Life Span : Print over 50,000 sheets (in 15~30℃) 2.2.4.3. Drive Unit In this model, the driving device consists of BLDC motor, Regi./Pick up clutches, various gears for OPC, Fuser, Pick- up, Feed, Regi, Exit. Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-19...

  • Page 32: Fuser

    A fuser power is cut off when a front cover is opened Maintain a temperature of fuser cover’s surface under 80 ℃ for user, and attach a caution label at where customer • can see easily when customer open a rear cover. 2-20 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 33: Lsu (Laser Scanner Unit)

    In other words, after the HSYNC signal is detected, the image data is sent to the LSU to adjust the left margin on paper. The one side of the polygon mirror is one line for scanning. Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-21...

  • Page 34: Toner System

    Handling of wasted toner : Collect the wasted toner in the cleaning frame by using cleaning blade • Classifying device for toner cartridge: ID is classified by CRUM. [Integrated Toner System] Image Layout [Separated Toner System] Image Layout 2-22 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 35: Hardware Configuration

    The video controller receives print data from the host through network or USB Port. It takes this information and generates printable video bitmap data. The main board adopts the 600MHz CPU, on board DDR3 memory (128MB) to perform printing jobs successfully. Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-23...

  • Page 36: Main Board

    A1500 chip is adopted as the main processor. Its process speed is 600 MHz. It is integrated engine controller and video controller. DDR3 128MB is adopted for high speed data processing. Boot has 8MB SPI. USB is the embedded type and wired network supports 100M full duplex. [Main board diagram] 2-24 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 37 USB Device Connector Scan Home Sensor Connector Wireless Modle Interface Connector ADF Module Interface Connector SMPS Interface Connector • Information Part Code : JC92–02716A (for M2885FW) / JC92–02717A (for M2880FW) PBA name : PBA-MAIN Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-25...

  • Page 38: Ope Board

    LED. OPE communicates with main controller via UART. The power LED is controlled by the main board. [OPE board diagram] [OPE board image] • Information Part Code : JC92–02497B PBA Name : PBA OPE • Connection MAIN PBA Connector Platen Motor Connector Scan Home Connector 2-26 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 39: Wireless Lan Board

    The Joint PBA is the interface connection board for Regi. clutch, Pick-up clutch, Fan. [Joint PBA image] • Information Part Code : JC92–02406A PBA name : JOINT PBA • Connection Regi. Clutch Pick-Up Clutch HVPS I/F Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-27...

  • Page 40: Smps Board

    Output Power: 58W ▪ DC 5V : 10W ▪ DC 24V : 48W • Information 110V 220V Part Code JC98–03176A JC98–03175A PBA name ETC-SMPS V1 ETC-SMPS V2 • Connection AC_Inlet INPUT_AC Switch FUSER_AC Output OUTPUT_DC 2-28 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 41 Pin No Description Ground +5V Power Ground +5V Power Ground Ground +24V Power 24V_OFF Sleep mode +24V Power RELAY ON Fuser Relay +24V Power 24V_F Photo Triac Bias Ground Fuser on Fuser On Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-29...

  • Page 42: Hvps Board

    • Information Part Code : JC44–00205A PBA name : HVPS • Connection Charger Blade HVPS I/F Clutch I/F Outbin Full I/F Crum I/F FAN SMPS I/F Regi, Feed sensor I/F Empty sensor I/F 2-30 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 43: Fax Board

    2.2.5.7. Fax board Fax controller (FCON) controls sending and receiving fax. • Information Part Code : JC92–02569A PBA Name : PBA LIU • Connection Main PBA Connection FFC Cable : JC39–01993A Speacker Connection Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-31...

  • Page 44: Nfc Tag Sticker

    Wi-Fi. Communication is also possible between an NFC device and an unpowered NFC chip, called a "tag". NFC tag sticker stores Mac, PIN, Mobile Print App URL of Printer/MFP. • Information Part Code : JC68–03012A Part Name : LABEL ETC-NFC TECTILE STICKER (25x25mm) 2-32 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 45: Electrical Parts Location

    Paper empty sensor Photo interrupter (exit Sensor) Paper detection Photo interrupter (Bin full sensor) BINFULL detection Photo interrupter (Regi sensor) Paper detection Photo interrupter (feed Sensor) Paper detection Switch Front Cover Cover open detection Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-33...
  • Page 46 2. Product spec and feature 2) Motor, Fan, Clutch Description ADF Motor Scan Motor Pick up clutch Registration clutch Main Motor 2-34 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 47 High Voltage Generation SMPS Constant Voltage Generation Main Board Main Controller CRUM Board * Toner Cartridge Check OPE Board Panel Control / Toner Status WLAN Board Wi-Fi, Wireless FAX Board * Xpress M2885FW only Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-35...

  • Page 48: Engine F/W Control Algorithm

    AD converter. The voltage value for impressing to the transfer roller is decided by the changed value. 2-36 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 49: Fusing

    Recovery: If the LReady or Hsync error happens, the paper is exited before the error code is initiated. The engine mode is changed to recovery mode and the engine informs the main system of the engine mode. And the engine checks the LSU error. If the error doesn’t happen, the printing job. Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-37...

  • Page 50: Software Descriptions

    Host. 2) Kernel controls and manage the whole procedure including Control flow and Printing Job before transferring to Engine system. 2-38 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 51: Data And Control Flow

    4) Port Monitor that manages the network communication between spooler and Network Interface Card, or various additional application and Network Interface Card,(this is, at first, make communication logical port, manage the data, transfer them from spooler to network port, and offer the result of printing). Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-39...
  • Page 52 Kernel receives this data from Host, and then select emulation fit to data and start selected one. After emulation job end, Kernel sends the output bit-map data to Engine using Printer Video Controller (by clock type for LSU). • Engine print the received data to required paper with the sequential developing process. 2-40 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 53: Disassembly And Reassembly

    3.1.1. Precautions when assembling and disassembling • Use only approved Samsung spare parts. Ensure that part number, product name, any voltage, current or temperature rating are correct. Failure to do so could result in damage to the machine, circuit overload, fire or electric shock.

  • Page 54: Releasing Plastic Latches

    Many of the parts are held in place with plastic latches. The latches break easily; release them carefully. To remove such parts, press the hook end of the latch away from the part to which it is latched. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 55: Screws Used In The Printer

    SCREW-TAPTYPE;BH,+,-,B,M3,L6,ZPC(WHT),SWRCH18A,- 6003-000269 SCREW-TAPTYPE;BH,+,-,S,M3,L6,ZPC(WHT),SWRCH18A,- FRAME MAIN-LEFT 6003-000282 SCREW-TAPTYPE;BH,+,-,B,M3,L8,ZPC(BLK),SWRCH18A,- 6003-000269 SCREW-TAPTYPE;BH,+,-,S,M3,L6,ZPC(WHT),SWRCH18A,- FRAME MAIN-RIGHT 6003-000282 SCREW-TAPTYPE;BH,+,-,B,M3,L8,ZPC(BLK),SWRCH18A,- 6003-000196 FRAME-PAPER_PATH SCREW-TAPTYPE;PWH,+,B,M3,L10,NI PLT,SWRCH18A FRAME 6003-000196 SCREW-TAPTYPE;PWH,+,B,M3,L10,NI PLT,SWRCH18A BASE-PICKUP 6003-000282 SCREW-TAPTYPE;BH,+,-,B,M3,L8,ZPC(BLK),SWRCH18A,- 6003-000196 COVER-TOP SCREW-TAPTYPE;PWH,+,B,M3,L10,NI PLT,SWRCH18A 6003-000196 SCREW-TAPTYPE;PWH,+,B,M3,L10,NI PLT,SWRCH18A MAINLINE 6003-000269 SCREW-TAPTYPE;BH,+,-,S,M3,L6,ZPC(WHT),SWRCH18A,- Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 56: Replacing The Main Svc Parts

    3.3.1. Side Cover 1. Remove the Cassette from Printer. 3. Remove the Left Cover and Right Cover. * Attention to the direction of the hooks 2. Open the Front-Cover, then pull out the Toner Cartridge. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 57: Rear Cover

    2. Turn the machine back, then remove 4 screws of the back side of the machine. 3. Open the Lower Rear Cover. 5. Take off the Rear Cover * Attention : where 3 hooks are. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 58: Front Cover

    3. Remove a hook at inside of the Front Cover. (Refer to 3.3.1 Side Cover) (Refer to 3.3.2 Rear Cover) 2. Remove a Harness cable at right side of the machine. 4. Remove the Front Cover. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 59: Scan Unit

    4. Push the ADF Unit to front. (Refer to 3.3.1 Side Cover) 2. Remove 3 harnesses on the board. 5. Pull out the ADF Unit. 3. Turn the machine to backward, then remove 2 screws. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 60: Ope

    2. Remove the Scan Unit (Refer to 3.3.4 Scan Unit) 3. Turn up the ADF Unit, then remove 3 screws. 5. Remove 4 screws and 1 harness on the backside of the OPE Board. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 61: Adf

    2. Take off the connector, then remove the ADF to upward. 3.3.7. ADF Roller 1. Remove the ADF cover. 3. Take off the ADF Roller shaft. 2. Remove 2 holder and 3 E-ring on the Roller assembly. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 62: Adf Motor

    3. Remove 2 screws on the back side of the ADF, then (Refer to 3.3.6 ADF) remove the back cover of the ADF. 2. Open the ADF Cover, then remove a screw. 4. Remove 3 screws, then take off the ADF Motor. 3-10 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 63: Scan Motor

    1. Remove the ADF Unit and Scan Unit. 4. Take off the Platen Glass. 2. Remove 3 screws on the bottom of the Scan Unit. 5. Remove the rubber belt, then take off the motor. 3. Remove 4 screws. Copyright© 1995-2013 SAMSUNG. All rights reserved. 3-11...

  • Page 64: Cis Unit

    2. Remove the 4 screws. 3. Take off the Platen Glass 3.3.11. Fax Board 1. Remove the Right Cover. 3. Take off the FAX Board. 2. Remove 4 screws and a connector on the FAX Board. 3-12 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 65: Middle Cover

    3. Remove 2 covers at the each side of the Middle Cover. 7. Remove 2 screws on the rear. 4. Remove the Fax Board. 8. Pull out the Middle Cover, (Refer to 3.3.11 Fax Board) Copyright© 1995-2013 SAMSUNG. All rights reserved. 3-13...

  • Page 66: Main Board

    3.3.14. SMPS 1. Remove the Right Cover 3. Remove 6 screws on the board. (Refer to 3.3.1 Side Cover) 2. Remove all connectors on the board. 4. Separate the SMPS from the machine. 3-14 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 67: Hvps

    2. Remove all connectors on the board. 3. Remove 6 screws on the board. 3.3.16. Bin-Full Sensor 1. Remove the right cover. 4. Release the Bin-Full sensor. 2. Remove the main board. 3. Unplug the sensor connector. Copyright© 1995-2013 SAMSUNG. All rights reserved. 3-15...

  • Page 68: Main Drive Unit

    2. Remove 5 screws. 3.3.18. Pick up and Regi Clutch 1. Remove the left cover. 2. Remove the washer securing the clutch. Unplug the connector on Joint PBA. And release the clutch. 3-16 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 69: Pick Up And Forward Roller

    3. Disassembly and Reassembly 3.3.19. Pick up and Forward roller 1. Remove the bottom bar after removing 2 screws. 3. Release the pick-up/forward roller Assy. 2. Remove 2 screws. Copyright© 1995-2013 SAMSUNG. All rights reserved. 3-17...

  • Page 70: Retard Roller

    3. Release the retard roller holder. Then release the retard roller form its holder. 2. Open the retard roller cover. NOTE When reassembling the retard roller holder, place two springs on the bottom hole. 3-18 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 71: Duplex Unit

    4. Pull off the hinge, then remove the Duplex Unit to 2. Open the Rear Cover. Release the 2 hinges at the each upward. side of the cover. And then remove the rear cover. Copyright© 1995-2013 SAMSUNG. All rights reserved. 3-19...

  • Page 72: Transfer Roller

    1. Open the front cover. Remove the toner cartridge. 2. Remove the holder. Then remove the transfer roller. 3.3.23. LSU 1. Remove the top cover. 2. Unplug 2 flat cables. Remove 3 screws. And release the LSU. 3-20 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 73: Fuser Unit

    3. Remove the fuser unit after removing 4 screws. 2. Unplug 2 connectors. (SMPS board x 1, Main board x 1) 3.3.25. Exit Sensor 1. Remove the fuser unit. 2. Release the exit sensor after unplugging the connector. Copyright© 1995-2013 SAMSUNG. All rights reserved. 3-21...

  • Page 74: Feed And Regi Sensor Pba

    3.3.26. Feed and Regi sensor PBA 1. Remove the duplex unit. 4. Remove the sensor PBA after unplugging the connector. 2. Remove 1 screw. 3. Remove the sensor cover while pushing the hook. 3-22 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 75: Motor

    7. Turn the machine to backward. Removing 10 screws. 3. Remove the Duplex unit while pushing green buttons. 4. Remove 1 screw. Remove the GROUND-SAW. And unplug the motor connector. Copyright© 1995-2013 SAMSUNG. All rights reserved. 3-23...

  • Page 76: Alignment And Troubleshooting

    Turns the power on or off, or wakes up the machine from the power save mode. If you need to turn the machine off, press this button for more than three seconds. Start Starts a job. Power Saver Goes into power save mode. Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 77 • You can only use this function if the machine’s Samsung Easy Printer Manager program is installed. If you are a Mac OS user, you need to enable Screen Print Settings from the Samsung Easy Printer Manager to use the Print Screen feature.

  • Page 78: Understanding The Status Led

    • To resolve the error, look at the error message and its instructions from the troubleshooting part. • You also can resolve the error with the guideline from the computers’ Samsung Printer Status or Smart Panel program window. Status LED...

  • Page 79: Jam Removal

    To avoid tearing the document, remove the jammed document slowly and carefully. Original paper jam in front of scanner 1) Open the document feeder cover. 3) Close the document feeder cover. 2) Gently remove the jammed paper from the document feeder. Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 80 4) Grasp the misfeed paper, and remove the paper from the feed area by carefully pulling it. If you see no paper in this area, go to next step. 5) Close the document feeder. Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 81 4. Alignment and Troubleshooting Original paper jam in exit area of scanner 1) Remove any remaining pages from the document feeder. 2) Gently remove the jammed paper from the document feeder. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 82: Clearing Paper Jams

    If the paper does not move when you pull, or if you do not see the paper in this area, check the fuser area around the toner cartridge. 4) Insert tray back into the machine until it snaps into place. Printing automatically resumes. Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 83 4. Alignment and Troubleshooting In the manual feeder 1) If the paper is not feeding properly, pull the paper out of the machine. 2) Open and close the manual feeder. Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 84 4. Alignment and Troubleshooting Inside the machine 1) Open the front cover. 2) Remove the Toner Cartridge. 3) Pull the jam guides, then remove a jammed paper. Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 85 4. Alignment and Troubleshooting 4) Close the jam guide. 5) Install the toner cartridge. 6) Close the front cover and check printing automatically resumes. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-10...
  • Page 86 If you do not see the jammed paper or if there is any resistance when you pull, stop and go to the next step. 3) Open the rear cover. 4) Open the Fuser cover with pushing the each side levers (Green Color) 4-11 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 87 4. Alignment and Troubleshooting 5) Remove the jammed paper in the Exit Unit. 6) Close the Fuser cover. 7) Close the Rear Cover and check printing automatically resumes. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-12...
  • Page 88 4. Alignment and Troubleshooting In the duplex area 1) Remove the Rear Cover. 2) Remove the jammed paper in the Duplex Unit. 3) Close the Rear Cover and check printing automatically resumes. 4-13 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 89: Useful Menu Item For Service

    In this case, you can set the machine to use this function to let print-outs stacked firmly. But, using this function will make the print speed slow. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-14...
  • Page 90 You can set the altitude value from Device Settings or Machine section in Printer Settings Utility program. • For Windows and Macintosh, open the Samsung Easy Printer Manager program. Click Device Settings > Link to Program button, you can configure various machine settings.

  • Page 91: Periodic Defective Image

    White and Black Spots Supply Roller 63.22 mm Periodic Band by little difference of density Developing Roller 36.75 mm White spot, Horizontal black band Transfer Roller 47.12 mm Ghost, Damaged image by abnormal transfer Transfer roller Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-16...

  • Page 92: Useful Management Tools

    • For Macintosh, Open the Applications folder > Samsung folder > Samsung Easy Printer Manager. The Samsung Easy Printer Manager interface is comprised of various basic sections as described in the table that follows: NOTE The screenshot may differ depending on operating system you are using.
  • Page 93 Job Accounting Provides querying of quota information of the specified job accounting user. This quota information can be created and applied to devices by job accounting software such as SyncThru™ or CounThru™ admin software. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-18...

  • Page 94: Using Samsung Printer Status (Windows Only)

    Check the operating system(s) that are compatible with your machine. Samsung Printer Status overview If an error occurs while operating, you can check the error from the Samsung Printer Status. Samsung Printer Status is installed automatically when you install the machine software.

  • Page 95: Using Syncthru Web Service (Sws)

    2) Log-in Admin Mode. (ID: admin, PW: sec00000) 3) Select pages to check the configuration and customize the settings. CAUTION Please, change SWS Default ID and Password for system security in case of your first connection. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-20...
  • Page 96 1) Click ‘Direct Print Configuration’ in the pop up windows when clicking ‘Direct Print’. 2) In the ‘Services’ Menu, check ‘Direct Print’. 1) Click ‘System Security’ in the ‘Security’ menu. 2) Select ‘Feature Management’ in the left frame. 3) In the ‘Services’ Menu, check ‘Direct Print’. 4-21 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 97: Updating Firmware

    And then firmware update will be started automatically. 6) When upgrading is completed, machine is automatically re-booting. 4.1.7.2. Update the firmware by using the network Upgrading preparations • Wired or Wireless Network connection is established. • Firmware file to update Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-22...
  • Page 98 4. Alignment and Troubleshooting Upgrade Procedure 1) Open the Web-browser and input IP address of machine. Click “Login”. 2) Log-in Admin Mode. (ID: admin, PW: sec00000) 3) Select Maintenance menu and click “upgrade wizard” 4-23 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 99 4) Select firmware file using “browser” button and press next button. 5) SyncThru will check verify firmware file and compare version and press next button. 6) Machine starts upgrading. SyncThru will return home page after upgrading is completed. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-24...

  • Page 100: Tech Mode

    Fuser Pickup Roller Retard Roller Forward Roller Feed Roller Engine Footer Off* Dial Tone Caller ID Machine Test Switch Test Test Param Set Modem Test Dram Test Rom Test Shading Test Scan Aging 4-25 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 101 When the error rate is about exceed the set value, the Baud rate automatically adjusts to 2400 bps. This ensures that the error rate remains below the set value. You can select the rate between 5% and 10%. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-26...
  • Page 102 Protocol list shows the sequence of the CCITT group 3 T.30 protocol during the most recent sending or receiving operation. Use this list to check for send and receive errors. • Supplies Info Supplies Information Report shows toner cartridge information such as toner remaining, toner capacity, toner product date etc. 4-27 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 103 Detect when a paper is at Exit. sensor. Input High[Low] 105-0030 Black MHV Bias Black MHV bias voltage on at normal drive level Output On[Off] 106-0030 Black Dev Bias Black Dev bias voltage on at normal drive level Output On[Off] Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-28...
  • Page 104 LSU Motor1 Run 110-0000 Detects if LSU motor1 runs at normal speed. Input High[Low] Ready 110-0060 LSU Motor1 Run LSU Motor1 On/Off Output On[Off] 110-0110 LSU LD Power4 LSU LD4 Power On/Off (black) Output On[Off] 4-29 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 105: Troubleshooting

    - Main PBA Red LED on / See the troubleshooting OPE LED Error message for error code Green OK? is displayed. Print (test page) Printing Refer to "Solution quality is of Image Problem" nomal? Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-30...

  • Page 106: Basic Check List

    Refer to image quality problem section. 6) Check consumables (toner etc.). • Using the keys print the Test Pattern. › Expected life of various consumable parts, compare this with the figures printed and replace as required 4-31 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 107: Error Code And Troubleshooting

    Page 4–46 U2-1113 Error #U2-1113 Turn off then on Page 4–46 U3-3313 Document jam. Remove jam Page 4–47 U3-3314 Document jam. Remove jam Page 4–47 U3-4110 Door of scanner is open. Page 4–47 Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-32...

  • Page 108: Error Code

    3) The main BLDC motor is defective. - Unplug the connector from the motor carefully. - Replace the main BLDC motor with new one. 4) If the problem persists, replace the main board. 4-33 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 109: Prepare New Cartridge

    Print the supply information report. (Menu > System Setup > Maintenance > Supplies Life) Check the life remaining of the toner cartridge. If its life is at the end, turn the machine off and replace the toner cartridge with new one. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-34...

  • Page 110: Install Toner Cartridge

    Toner cartridge is not compatible. ► Troubleshooting method 1) Print the supply information report. Check information of the toner cartridge. 2) If the toner cartridge is not a Samsung genuine toner cartridge, replace with new one. 4-35 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 111: Paper Jam In Tray1

    3) If the jammed paper occurred before entering it to the retard roller, check the Sheet Retard / Pickup roller / Forward roller / CST Knock up / CST Knock up Spring. 4) If the jammed paper occurred after entering it to the retard roller, check the Ribs in paper path. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-36...

  • Page 112: Paper Empty In Tray

    3) Check if the empty actuator works normally. If it is defective or broken, replace it. 4) If the actuator operation is OK, check the empty sensor. Reconnect the sensor connector. If the sensor is defective, replace it. 4-37 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 113: Paper Jam Inside Machine

    2) Check if the paper in tray is loaded properly. Adjust the guide. Check the machine setting is normal for paper. 3) Check if the Guide-Change Duplex of the rear cover is defective or broken. Check if the rib form of the rear cover is normal. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-38...

  • Page 114: Paper Jam In Exit Area

    1) Open the rear cover. Remove the jammed paper. (Refer to 4.1.3 Jam removal) 2) Check if the Guide-Change Duplex of the rear cover is defective. 3) Check if the exit sensor and actuator is working normally. 4-39 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 115: Output Bin Full Remove Paper

    1) Remove the paper on the output tray. (The maximum loading capacity is 150 sheets based on standard paper(80g/m2).) 2) Check if the Bin-full Sensor connector is connected properly. Reconnect it or replace the Bin-full sensor. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-40...

  • Page 116: Error #S1-3212 Turn Off Then

    Check if the connection between the main board and the wireless board is normal. If the connection is OK, replace the part in this order. (Flat cable -> Wireless board -> Main board) 4-41 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 117: Door Open Close It

    2) Check if the connection between the main board and HVPS board is correct. 3) Check if the cover open switch on HVPS board is operated properly. If it is defective, replace the HVPS board. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-42...

  • Page 118: Scanner Locked

    3) If the CIS unit is defective, replace it. 4) Check if there is any defective part in the scanner. Find and replace it. 5) If the problem persists, replace the main board. 4-43 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 119: Network Problem : Ip Conflict

    ► Troubleshooting method Change the machine’s IP address. • Execute the Samsung Easy Printer Manager program. (Device setting — Network — IP address). Change the IP address. • In case of DHCP or Bootp, reboot the machine to receive a new IP address.

  • Page 120: Error #U1-2330 Turn Off Then

    2) If the problem persists, turn the machine off and remove the fuser unit. a) Check if the fuser connector is connected properly. b) Check if the input voltage is normal. c) Check if the thermistor is twisted or contaminated. 4-45 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 121: Error #U2-1112 Turn Off Then

    5) Reconnect the LSU harness and then execute the LSU motor test in EDC program again. 6) If the problem persists, replace the LSU. 7) If the problem persists after replacing LSU, replace the main board. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-46...

  • Page 122: Document Jam. Remove Jam

    ► Error Code U3–4110 ► Error message Door of scanner is open. ► Symptom ADF or ADF top cover is opened. ► Troubleshooting method 1) Close the ADF unit. 2) Close the ADF top cover. 4-47 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 123: Image Quality Problem

    Remove the foreign matter of the exposure window. unit frame. If the fuser is defective, voids occur periodically at the top Open the rear cover. Reinstall the fuser unit. of a black image. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-48...
  • Page 124 If a black image is partially broken, the transfer voltage is • abnormal or the transfer roller’s life has expired. Clean the inside of the set against the paper particles • and foreign matter in order not to cause the trouble. 4-49 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 125 Check if the high voltage terminal is contaminated. Clean the high voltage terminal. The charging roller is defective. Replace the imaging unit. The output from the HVPS is abnormal. Replace the HVPS board. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-50...
  • Page 126 Does recycle paper be used? Use the proper papers. The life of the imaging unit has been expired Replace the laser toner cartridge or imaging unit. The output from the HVPS is abnormal. Replace the HVPS board. 4-51 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 127 The life of the transfer roller has been expired. Replace the transfer roller. 10) Stains on back of page Description : The back of the page is stained. Check and cause Solution Transfer roller is contaminated. Replace the transfer roller. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-52...
  • Page 128 Reinstall the imaging unit. Print 10 sample pages for test. 2) If the problem persists, replace the imaging unit. The contact between imaging unit and transfer roller is bad. Check if the imaging unit and transfer roller are installed properly. 4-53 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 129: System Diagram

    5. System Diagram 5. System Diagram 5.1. Block Diagram Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 130: Connection Diagram

    5. System Diagram 5.2. Connection Diagram Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 131: Reference Information

    M2 short). Tweezers Spring Hook Standard : For general home use, small type. Standard : For general use Cotton Swab Software (Driver) installation CD ROM Standard : For general home use, for medical service. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 132: Glossary

    IP addresses to client hosts. Dual Inline Memory Module (DIMM), a small circuit board that holds memory. DIMM stores all DIMM the data within the machine like printing data, received fax data. Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 133 Hard Disk Drive (HDD), commonly referred to as a hard drive or hard disk, is a non-volatile storage device which stores digitally-encoded data on rapidly rotating platters with magnetic surfaces. Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 134 As most faxes consist mostly of white space, this minimizes the transmission time of most faxes. Modified Modified READ (MMR) is a compression method recommended by ITU-T T.6. Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 135 Resolution resolution. Server Message Block (SMB) is a network protocol mainly applied to share files, printers, serial ports, and miscellaneous communications between nodes on a network. It also provides an authenticated Interprocess communication mechanism. Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 136 (WAP) and any wireless laptop or WPA-PSK desktop devices. WPA-PSK generates a unique key for each session between a wireless client and the associated WAP for more advanced security. Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 137 XML Paper Specification (XPS) is a specification for a Page Description Language (PDL) and a new document format, which has benefits for portable document and electronic document, developed by Microsoft. It is an XML-based specification, based on a new print path and a vector-based device-independent document format. Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 138 6. Reference Information 6.3. The Sample Pattern for the Test The life of the toner cartridge and the printing speed are measured using the pattern shown below. Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 139 Front: 326 mm (enough space so that the paper tray can be removed) • Back: 100 mm (enough space for ventilation) • Right: 100 mm (enough space for ventilation) • Left: 100 mm (enough space for ventilation) Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 140 - Applying Independent sub brand name by Segment : Xpress / ProXpress / MultiXpress 2) Model code Information • Basic Structure : [SL-●○○■□◆◆] ◆◆ : Function Information • Function Network Wireless Network Duplex Printing Reverse Type ADF XOA (eXtensible Open Architecture) Handset Auto Document Feeder 6-10 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 141 6. Reference Information 6.6. Document Revision List Version Date Page Description 1.00 17/02/2014 Release Copyright© 1995-2013 SAMSUNG. All rights reserved. 6-11...
  • Page 142 CIS, Africa E.Asia, W.Asia, https://gspn2.samsungcsportal.com China, Japan N.America, S.America https://gspn3.samsungcsportal.com This Service Manual is a property of Samsung Electronics © 2013 Samsung Electronics Co.,Ltd. Co.,Ltd. All rights reserved. Any unauthorized use of Manual can be punished under Printed in Korea applicable International and/or domestic law.

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