Epson C11CJ06401 User Manual page 225

Solving Problems
When scanning thin originals, images on the back may be scanned at the same time.
Solutions
When scanning from the scanner glass, place black paper or a desk pad over the original.
"Placing Originals" on page 32
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Cannot Scan the Correct Area on the Scanner Glass
The originals are not placed correctly.
Solutions
❏ Make sure the original is placed correctly against the alignment marks.
❏ If the edge of the scanned image is missing, move the original slightly away from the edge of the
scanner glass. You cannot scan the area within approximately 1.5 mm (0.06 in.) from the edge of the
scanner glass.
"Placing Originals" on page 32
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There is dust or dirt on the scanner glass or document mat.
Solutions
When scanning from the control panel and selecting the auto scan area cropping function, remove any
trash or dirt from the scanner glass and document mat. If there is any trash or dirt around the original,
the scanning range expands to include it.
"Cleaning the Scanner Glass" on page 131
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Cannot Solve Problems in the Scanned Image
Check the following if you have tried all of the solutions and have not solved the problem.
There are problems with the scanning software settings.
Solutions
Use Epson Scan 2 Utility to initialize the settings for the scanner software.
Note:
Epson Scan 2 Utility is an application supplied with the scanner software.
1. Start the Epson Scan 2 Utility.
❏ Windows 10
Click the start button, and then select EPSON > Epson Scan 2 Utility.
❏ Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
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Printing, Copying, Scanning, and Faxing Quality is Poor
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Scanned Image Problems