Epson C11CJ06401 User Manual page 221

Solving Problems
The Position, Size, or Margins of the Copies are Incorrect
The following causes can be considered.
The paper is loaded incorrectly.
Solutions
Load paper in the correct direction, and slide the edge guide against the edge of the paper.
"Loading Paper" on page 29
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The size of the paper is set incorrectly.
Solutions
Select the appropriate paper size setting.
The originals are not placed correctly.
Solutions
❏ Make sure the original is placed correctly against the alignment marks.
❏ If the edge of the scanned image is missing, move the original slightly away from the edge of the
scanner glass. You cannot scan the area within approximately 1.5 mm (0.06 in.) from the edge of the
scanner glass.
"Placing Originals" on page 32
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There is dust or dirt on the scanner glass.
Solutions
When placing the originals on the scanner glass, remove any dust or dirt that has stuck to the originals,
and clean the scanner glass. If there is dust or stains on the glass, the copy area may extend to include the
dust or stains, resulting in the wrong copying position or small images.
Original Size is wrong in copy setting.
Solutions
Select the appropriate Original Size in the copy setting.
"Advanced Menu Options for Copying" on page 86
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Printing, Copying, Scanning, and Faxing Quality is Poor
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Copy Quality is Poor