Epson C11CJ06401 User Manual page 174

Solving Problems
Cannot Scan Even Though a Connection has been Correctly Established (Mac OS)
Scanning at a high resolution over a network.
Solutions
Try scanning at a lower resolution.
Cannot Start Scanning from Smart Device
Make sure the smart device and the printer are connected correctly.
The cause and solution to the problem differ depending on whether or not they are connected.
Checking the Connection Status
Use the Epson printing app to check the connection status for the smart device and the printer.
Examples of Epson printing apps
Search for and install the Epson printing application from App Store or Google Play if it is not already installed.
1. On the smart device, start the Epson printing application.
2. Check that the printer name is displayed in the application.
When the printer name is displayed, a connection has been successfully established between the smart device
and the printer.
If the following are displayed, a connection has not been established between the smart device and the printer.
❏ Printer is not selected.
❏ Communication error.
Check the following if a connection has not been established.
❏ The printer is not recognized over a network connection
"Cannot connect to a Network" on page 174
Check the following if a connection has been established.
❏ The printer is recognized, but scanning cannot be performed.
"Cannot Print Even Though a Connection has been Established (iOS)" on page 165
Cannot connect to a Network
The problem could be one of the following issues.
>
The Printer Does Not Work as Expected
>
Cannot Start Scanning
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