Contacting Customer Support - Lexmark XC8155 User Manual

Troubleshooting
Action
Step 2
a
Check if the power cord is connected properly to the printer
and the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire
or electrical shock, connect the power cord to an
appropriately rated and properly grounded electrical outlet
that is near the product and easily accessible.
b
Copy or scan the document.
Is the scanner responding?
Step 3
a
Turn off the printer, wait for about 10 seconds, and then turn it
back on.
b
Copy or scan the document.
Is the scanner responding?

Contacting customer support

Before contacting customer support, make sure to have the following information:
•
Printer problem
•
Error message
•
Printer model type and serial number
Go to http://support.lexmark.com
support documentation, drivers, and other downloads.
Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries
or regions, go to http://support.lexmark.com.
to receive e‑mail or chat support, or browse through the library of manuals,
Yes No
The problem is Go to step 3.
solved.
The problem is Contact
solved. support.
177
customer